Sierra Wireless AirLink RV50 Series User Manual page 313

Field
IP Logging
Rev 1 Dec. 17
Description
IP Logging is used to troubleshoot issues such as:
Problems with the LAN or WAN connection to an AirLink gateway
•
Uncertainty about where a packet is coming from
•
Issues with port forwarding not working properly
•
IP Logging enables you to log network traffic and save it in a form that can be analyzed by
Sierra Wireless engineers. Before using IP Logging, contact your authorized AirLink
reseller or Sierra Wireless representative to discuss the issue you are observing and obtain
a .cmd file to capture the appropriate related IP traffic. When you receive the file, save it to
your computer's hard drive.
To use IP logging:
1. Obtain a command (.cmd) file from Sierra Wireless.
2. In ACEmanager, go to Admin > Advanced and click IP Logging.
3. In the pop-up window, click Browse and navigate to the command file you received
from Sierra Wireless.
4. Click Open.
The file name appears in the field beside the Browse... button.
5. Click Upload File.
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