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Talkswitch Voip Network Configuration Manual

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VoIP Network

Configuration Guide

Release 7.10

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Summary of Contents for Talkswitch Voip Network

  • Page 1: Configuration Guide

    ® VoIP Network Configuration Guide Release 7.10...
  • Page 2 Copyright © 2011 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiGuard®, FortiCare®, FortiManager®, FortiAnalyzer®, and TalkSwitch® are registered trademarks of Fortinet, Inc. and other Fortinet names herein may also be registered trademarks and/or common law trademarks of Fortinet. Other product or company names may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    VERIFYING THE MULTI-BRANCH VOIP NETWORK........
  • Page 4 SETTING CODEC OPTIONS ............21 CONFIGURING VOIP NUMBERS FOR A SERVICE PROVIDER VOIP NETWORK..... .22 SETTING UP LINE HUNT GROUPS.

  • Page 5: Introduction

    In the support section at http://global.talkswitch.com Documentation In addition to this guide, the following documentation is available: • Adding IP Phones in Chapter 2 of the TalkSwitch User Guide describes configuring IP extensions. • VoIP service provider configuration guides. •...

  • Page 6: Connecting To A Network

    To test the VoIP call capacity based on your Internet connection speed, perform the test found in the support section at http://global.talkswitch.com. T A L K S W I T C H V O I P N E T W O R K C O N F I G U R A T I O N G U I D E...

  • Page 7: Configuring Ip Addresses

    CONFIGURING IP ADDRESSES Setting the system IP settings Each unit must be configured with a local IP address. These addresses are used to direct VoIP calls to the appropriate location. 1. In the Management Software, select the IP Configuration page. By default, Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router.

  • Page 8: Setting The Public Ip Address

    Setting the public IP address If you are setting up an external IP extension, or the SIP server of a multi-branch VoIP network, you must configure a public IP address for the system. Some service provider VoIP networks also require the system to have a public IP address.
  • Page 9 If you are setting up an external IP extension, you will need the public IP address or public domain name of the system. If you are setting up a multi-branch VoIP network, the multi-branch profiles of the SIP clients must be configured with the public IP address or public domain name of the SIP server.

  • Page 10: Configuring The Router

    Internet. For voice data to reach the phone system through the firewall, port forwarding is required. If you are setting up external IP extensions, a multi-branch VoIP network, or a VoIP service that doesn’t handle port forwarding, port forwarding is required.
  • Page 11 3. To access the router configuration: a) Click the link containing the IP address of the gateway. The default browser starts, and prompts you for the router’s user name and password. b) Enter the router’s user name and password. The browser shows a setup screen. c) Navigate to the screen used to set up port forwarding.

  • Page 12: Configuring The Router Manually

    Configuring the router manually If you cannot access the router configuration through the IP Configuration page, configure the router manually. 1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2.

  • Page 13: External Ip Extensions

    Internet or private data network. A user can receive or place a call with their external IP extension through the phone system to the standard telephone network or to a VoIP network. For example, the following illustration shows external IP extension 151 at a home office, and 152 at a branch office.
  • Page 14 To set up an external IP extension: 1. Add the external IP extension, as described in Adding IP Phones in Chapter 2 of the TalkSwitch User Guide. 2. Verify operation of the external IP extension: a) Select the Local Extension/Fax page.

  • Page 15: Multi-Branch Voip Network

    MULTI-BRANCH VOIP NETWORK A multi-branch VoIP network has at least one SIP device at each location. A SIP device is a VoIP- enabled phone system, IP telephone or SIP gateway. One phone system in the network acts as the SIP server.

  • Page 16: Setting Up A Multi-Branch Profile For The Sip Server

    SETTING UP A MULTI-BRANCH PROFILE FOR THE SIP SERVER The multi-branch profile for the SIP server shows registration details and contains authentication information. 1. Connect to the system that will act as the SIP server. 2. Select the VoIP Configuration page. 3.

  • Page 17: Setting Up A Multi-Branch Profile For A Sip Client

    SETTING UP A MULTI-BRANCH PROFILE FOR A SIP CLIENT The multi-branch profile for a SIP client contains registration details and authentication information. 1. Connect to a system that will be a SIP client. 2. Select the VoIP Configuration page. 3. Select Profile MB, which is for configuring the multi-branch profile. 4.

  • Page 18: Configuring Voip Numbers For A Multi-Branch Voip Network

    Each VoIP location number must be unique (i.e. only used at one location). VoIP location numbers can be dialed from any extension, auto attendant or call cascade to any extension, auto attendant or voice mailbox in the multi-branch VoIP network. No hunt group number is required.

  • Page 19: Setting Up Line Hunt Groups

    Failure to properly configure hunt groups could prevent emergency calls. If a VoIP-enabled unit is present, hunt group 88 uses the multi-branch VoIP network by default, and the other hunt groups use telephone lines. You can modify these default settings as described on page 23.

  • Page 20: Verifying The Multi-Branch Voip Network

    VERIFYING THE MULTI-BRANCH VOIP NETWORK If you are configuring the multi-branch profile for the SIP server, the window enables the View Registrar Entries button. Clicking the button shows the Registrar Entries window with a list of VoIP numbers, their IP addresses and port numbers, and the number of seconds until their registrations with the SIP server will expire.

  • Page 21: Service Provider Voip Network

    SERVICE PROVIDER VOIP NETWORK Using a service provider VoIP network requires at least one VoIP-enabled phone system. The service provider acts as the SIP server. The service provider assigns the VoIP numbers and VoIP configuration parameters. For example, the following illustration shows a service provider VoIP network.

  • Page 22: Setting Up A Service Provider Profile

    If you are using an approved VoIP service provider, visit the support website at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider. 1. Select the VoIP Configuration page. 2. Select a Profile (SP 1 to SP 4).

  • Page 23: Manual Configuration

    4. If you want to customize other aspects of your VoIP lines, you may do so in the System VoIP Options area. See System VoIP options in Chapter 2 of the TalkSwitch User Guide. Account-specific and number-specific settings are not automatically configured. These must be entered on the VoIP Numbers page.

  • Page 24: Provisioning Details

    If you want to customize other aspects of your VoIP lines, you may do so in the System VoIP Options area. See System VoIP options in Chapter 2 of the TalkSwitch User Guide. T A L K S W I T C H V O I P N E T W O R K C O N F I G U R A T I O N G U I D E...

  • Page 25: Setting Codec Options

    SETTING CODEC OPTIONS If you are using an approved VoIP service provider, visit the support website at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider. The service configuration guide lists supported codecs. A codec is a method of compressing and decompressing audio signals for communication across a network.

  • Page 26: Configuring Voip Numbers For A Service Provider Voip Network

    CONFIGURING VOIP NUMBERS FOR A SERVICE PROVIDER VOIP NETWORK If you are using a TalkSwitch-certified VoIP service provider, visit the support website at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider. Otherwise, use the procedures in this section.

  • Page 27: Setting Up Line Hunt Groups

    The configuration has nine different hunt groups. If a VoIP-enabled unit is present, hunt group 88 uses the multi-branch VoIP network by default, and the other hunt groups use telephone lines. You can modify these default settings as required. If you are using multiple service provider VoIP networks, set up a hunt group for each service provider.

  • Page 28: Advanced Voip Configuration

    4. Enter a Hunt Group name. The default name is Hunt Group. 5. Set Line type to multi-branch VoIP or SPn VoIP Service. 6. Select the overflow hunt group. Choices are no overflow and the other activated hunt groups. If you select an overflow hunt group, ensure it contains different lines than the original hunt group.

  • Page 29: Reserving Voip Lines

    Reserving VoIP lines By default, all VoIP lines are available for external IP extensions, multi-branch VoIP network calls, and/or service provider calls on a first-come first-served basis. You can also reserve VoIP lines for a specific use. For example, you can set aside two lines for external IP extensions.

  • Page 30: Verifying Registration

    VERIFYING REGISTRATION Clicking the View All Registrations button shows a window with a list of VoIP numbers, their registration status, and the number of seconds until their registrations with the SIP server will expire. This confirms that the system is registered with a SIP server. 1.

  • Page 31: Appendix A - Multi-Branch Voip Network Administration Form

    APPENDIX A — MULTI-BRANCH VOIP NETWORK ADMINISTRATION FORM Use this form to keep track of VoIP numbers assigned to locations within a multi-branch VoIP network. Location of the SIP server:_____________________________________________________________ Equipment at the SIP server location:____________________________________________________ VoIP numbers assigned to the SIP server location:__________________________________________...

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