Scanlab RTC 5 PC Interface Board Installation And Operation Manual page 567

12 Troubleshooting
Problem
PC does not boot
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RTC 5 does not respond
Application software fails
Scan head control fails
Laser control fails
Irregular marking results
Laser doesn't switch off during
jump commands
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RTC 5 PC Interface Board
Rev. 1.9 e
12 Troubleshooting
Remedy
Switch off the PC and check the following:
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• Check if the RTC 5 board is correctly seated in the PCI slot.
Refer to the instructions in your PC manual.
• Check for metal parts that may have fallen into the PC housing during
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installation of the RTC
• Check for loose cables or connectors
• Check the software driver installation. See
• Use the included HPGL converter program to check if the board can
be properly accessed.
If not: Check the cable type and the cable length. If the scan system
is controlled via an XY2-100 converter, then check, whether the
converter's solder jumpers are set appropriate for the cable length
(see page 43).
If yes: Check the DLL import declarations in your application software
(see "Importing Commands", page
• Check the software driver installation. See
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• Check the RTC 5 initialization in the application software.
• Check the DLL import declarations in your application software.
See "Importing Commands", page
• Check if the scan head is properly connected to the RTC
data cable. Make sure to follow the specifications for the data cable.
See section "Data Cable (Optional)", page
• Check the power supply of the scan head. Refer to your scan head
operating manual.
• Check your application software.
• Check the interface between the RTC
• Check the laser and scanner delays.
See "Notes on Optimizing the Delays", page
• Check the laser and scanner delays. See
5.
chapter 5.4, page
62.
chapter 5.4, page
62.
44.
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5 and the laser.
107.
page 99.
58.
58.
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5 via the
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