Avaya DEFINITY Server R Manual page 552

Troubleshooting an Upgrade
Within the License File is the feature mask, an information set that controls which
features are enabled or not on the Customer Options and Special Applications
forms. Each of the approximately 150 feature mask entries is one of three types
(examples in parentheses):
Type I
Type II
Type III
Table B-2. Error messages indicating a change of mode
If the system goes
into this mode
No-License
No-License
No-License
No-License
B-12
Issue 5 October 2002
features with a simple on/off state (DCS Call Coverage)
features with an alphanumeric setting
values associated with them (Logged-in ACD Agents)
the IP product ID string name, the IP release value, and the
capacity.
And reports this error
message
License File is Missing or
Corrupted
The License has Expired
Software Version
Mismatch
Offer Category Mismatch
It means that
License could not be decrypted.
Checksum did not match, data
possibly lost.
Mismatched settings:
— Offer Category
— Version
— Call Center Release
— Model
— "*" and "#" in vector collect
step do not match the
License File.
IP product defined in
translations but not defined in
the License File.
The license has expired.
The current software version does
not match the software version in
the License File.
The Offer Category in translation
does not match the Offer Category
in the License File.
Continued on next page
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