Avaya DEFINITY Server R Manual page 209

Standard Reliability
No direct connection
NOTE:
If you are upgrading from Release 10 to Avaya MultiVantage software, omit
this section.
If you do not have a direct connection between RFA and the switch and you are
upgrading from Release 9 to Avaya MultiVantage software:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a
Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk
SAP information.
Table 5-7. RFA Helpdesk contact numbers
Where
Channel:
U.S. and Canada
Variable Workforce
Group
Avaya contractors
U.S. and Canada
555-233-115
(Table
Phone
Who number/URL
877-615-4174
Avaya
Associates
Members
Contractors
Business 866-800-5194
Partners
5-7) to have them correct the
Prompt or
selection
Prompt 8
Prompt 8
Continued on next page
Issue 5 October 2002
5-17