Avaya DEFINITY Server R Manual page 547

Troubleshooting guidelines
Catastrophic failure
If an upgrade fails and you must take the customer to go back to previous
software version,
1. Leave the new hardware in place, including the 4th memory board.
2. Insert the old TN1657 disk drives with previous translations stored and
boot image.
3. Type busyout host-adapters [a|b] and press
4. Type reset host-adapters [a|b] and press
5. Type release host-adapters [a|b] and press
6. Unseat the TN2211 optical drives.
7. Type reset system 4 and press
drive (previous-version software and translations). All previous software
versions will run on the 4 memory board configuration.
8. Reinsert the TN2211 optical drive.
9. Type busyout host-adapters [a|b] and press
10. Type reset host-adapters [a|b] and press
11. Type release host-adapters [a|b] and press
Wait for shadowing to come up:
12. Place a new optical disk in the drive.
13. Type backup disk full and press
The contents of the TN1657 disk drive are copied to the backup optical disk
14. After recovery to the previous software, escalate the trouble (see
to get additional help'' on page
Message Waiting lamps on
If the Message Waiting Lamp is on after removing an EPN, this means that all
affected port-related translations were not removed from administration before
removing the EPN cabinet.
1. Type clear amw all <extension> and press
waiting lamp for the specified extension.
2. Repeat the command for each extension with a lit message waiting lamp.
555-233-115
.
Enter
.
Enter
.
Enter
to reboot the system from the disk
Enter
.
Enter
.
Enter
.
Enter
.
Enter
B-14).
. This clears the message
Enter
Issue 5 October 2002
''Where
B-7