Avaya DEFINITY Server R Manual page 542

Troubleshooting an Upgrade
Software compatibility
In the Software Release Letter:
1. Check the software compatibility section to ensure that software version
that you are upgrading from is compatible with the software version that
you are upgrading to.
2. If the from and to versions are incompatible, you must get different system
software for the upgrade.
Only one side upgrades
This problem indicates that the software version on the standby side is incorrect.
1. Perform a "hot-swap" of the disk drives by moving the standby disk drive to
the active side and vice-versa.
2. Insert the Release 10 system software removable media into the active
drive.
3. Type list configure software and press
media contains the required software.
4. If the software version on the removable media is incorrect, type restore
disk full active and press
This copies the entire backup removable media to disk and takes about 30
minutes. Do not use the "restore disk install" command.
5. Perform a "hot-swap" of the disk drives (move the standby disk to the
active side and vice versa).
6. Perform a power-down/reset on the standby side only by disconnecting the
power supply connections, first from the left side and then the right side of
the standby SPE.
Removable media problems
This section includes
General guidelines
Power interruptions
Defective removable media
B-2
Issue 5 October 2002
to verify that the removable
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