Product Support; Limitations Of Warranty - Comtech EF Data CDM-570A Installation And Operation Manual

Product Support

For all product support, please call:
+1.240.243.1880
+1.866.472.3963 (toll free USA)
Comtech EF Data Headquarters
http://www.comtechefdata.com
Comtech EF Data Corp.
2114 West 7th Street
Tempe, Arizona USA 85281
+1.480.333.2200
Warranty Policy
Comtech EF Data products are warranted against defects in material and workmanship for a
specific period from the date of shipment, and this period varies by product. In most cases, the
warranty period is two years. During the warranty period, Comtech EF Data will, at its option,
repair or replace products that prove to be defective. Repairs are warranted for the remainder of
the original warranty or a 90 day extended warranty, whichever is longer. Contact Comtech EF
Data for the warranty period specific to the product purchased.
For equipment under warranty, the owner is responsible for freight to Comtech EF Data and all
related customs, taxes, tariffs, insurance, etc. Comtech EF Data is responsible for the freight
charges only for return of the equipment from the factory to the owner. Comtech EF Data will
return the equipment by the same method (i.e., Air, Express, Surface) as the equipment was sent
to Comtech EF Data.
All equipment returned for warranty repair must have a valid RMA number issued prior to return
and be marked clearly on the return packaging. Comtech EF Data strongly recommends all
equipment be returned in its original packaging.
Comtech EF Data Corporation's obligations under this warranty are limited to repair or
replacement of failed parts, and the return shipment to the buyer of the repaired or replaced
parts.

Limitations of Warranty

The warranty does not apply to any part of a product that has been installed, altered, repaired, or
misused in any way that, in the opinion of Comtech EF Data Corporation, would affect the
reliability or detracts from the performance of any part of the product, or is damaged as the result
of use in a way or with equipment that had not been previously approved by Comtech EF Data
Corporation.
Preface
CDM-570A/570AL Satellite Modem with Optional Packet Processor
xxxvii
Revision 5
MN-CDM570A