No Connection Between The Switch And Rfa; If You Have Problems With Rfa - Avaya MCC1 Installation And Upgrades

Release 9si/10si/Communication Manager 1.x to Communication Manager 2.1
Task list: R9si/10si/Communication Manager 1.x to Communication Manager 2.1

No connection between the switch and RFA

If you are upgrading from Release 9si and you do not have a direct connection between the switch and
RFA:
1
Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration
File.
2
When prompted, type in the Transaction ID number.
3
Use the FET instructions to create a new switch connection profile.
4
Create the Switch Configuration File.
5
Upload the Switch Configuration File to the RFA website.
6
Deliver the License File to your laptop/PC for installation later in this procedure.

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk to have them correct the SAP information.
Table 1: RFA Helpdesk contact numbers
Where
Channel:
•
U.S. and Canada
•
Variable Workforce
Group
•
Avaya contractors
U.S. and Canada
EMEA
APAC RTAC
CALA
•
Mexico TAC
•
Brazil TAC
•
Columbia TAC
•
Argentina TAC
•
Mexico Call Receipt
Return to Task List
44
Phone
Who number/URL
877-615-4174
Avaya Associates
Members
Contractors
Business Partners 866-800-5194
Direct and Business +31-70-414-8720
Partners
or
http://www.avayane
twork.com
Direct and Business +65-6872-8686
Partners
Direct and Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998
Prompt or
selection
Prompt 8
Prompt 8
Prompt 3
Select GSO;
select EMEA
SI Installation and Upgrades
June 2004