Caller Id Log Answered Calls (#317)- Release 2.0 Or Later - Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

Caller ID Log Answered Calls (#317)—
Release 2.0 or Later
Description
This feature is available on 24-character PARTNER 18D and 34D display
phones. It is not available for the MLS, MLC, MDW or Tip/Ring telephones.
This programming procedure allows a system administrator to program
extensions to log answered Caller ID calls so that answered calls can be viewed
in the Caller ID Call Log. Once this feature is activated for an extension, when a
user activates the Caller ID Call Logging and Dialing (F23) all caller ID calls that
are answered by that extension will be logged. A telephone symbol (a vertical
handset) appears in the Call Status Display to indicate that the call being viewed
has been answered.
The Caller ID Log Answered Call feature is useful when users may have no other
way of tracking callers' phone numbers. For example, a sales representative who
takes phone orders could find a number in the log for a caller whose credit card
information is later determined to be invalid.
Related Features
If you also want to log unanswered Caller ID calls, use the Caller ID Call
Log Line Association (#318) programming procedure to program lines
and extensions to log calls. You can select to log answered Caller ID calls
only, unanswered Caller ID calls only, or you can choose to log both.
Transfer Return calls that are answered at the return extension are not
logged even if Caller ID Log Answered Calls is set to active.
Considerations
To log Caller ID information, you must subscribe to a Caller ID service (if it
is available) on a per-line basis from your local telephone company and
connect Caller ID lines to the appropriate system modules.
You cannot use Caller ID Logging and Dialing (F23) if Station Lock
(F21) or Caller ID Inspect (F17) is active.
To view the Caller ID Call Log, a Caller ID Call Logging and Dialing
button must be programmed on a button with lights on a system display
phone. (This feature will not work if it is programmed on a button without
lights.)
Valid Entries
1 = Active (answered calls logged)
2 = Not active (answered calls are not logged)
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Feature Reference