Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions page 113

This example also includes two user extensions (X and Y), which are not
automatically covered by the PARTNER MAIL VS system. This allows the
receptionist to give the caller more personalized service; if the receptionist
transfers a call to extension X or Y and that extension does not answer, the call
returns to the receptionist. The receptionist can then take a message or send the
call to the extension's mailbox if the caller prefers.
Lines
CONTROL
UNIT
Figure 4-14. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL VS system to install it.
During normal business hours, the PARTNER MAIL VS system uses delayed call
handling; the receptionist picks up all calls at extension 10. If the receptionist
cannot answer within four rings, the system routes the call to the PARTNER MAIL
VS system where the day menu plays to the caller. Outside of business hours
(when Night Service is activated at extension 10), outside calls are answered
directly by the PARTNER MAIL VS system. Any user who is in the office can pick
up calls before the PARTNER MAIL VS system answers.
To Program
The following list summarizes the PARTNER Advanced Communications System
programming procedures you use to implement the previous example:
1. Use Group Call Distribution (#206) to assign all outside lines to Hunt
Group 7 (the VMS hunt group) to provide Automated Attendant Service on
these lines.
2. Use Transfer Return Extension (#306) for extensions Z1 and Z2 to
ensure that calls transferred by the PARTNER MAIL VS system return to
extension 10 if they are not answered.
3. Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to
Hunt Group 7 (the VMS hunt group).
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Using Auxiliary Equipment
PARTNER MAIL VS
System
Ext. Z1
Ext. Z2
Ext. X
(not automatically covered by
the PARTNER MAIL VS System)
Ext. Y
Ext. 10
Receptionist's Desk
Ext. Message
Intercom Intercom
+ Feature ABC DEF
1 2 3
– Conf GHI 4 JKL 5 MNO 6
Mic PQRS TUV WXYZ
Transfr 7 8 9
HFAI
#
Spkr Hold * 0