Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual
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Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

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MERLIN LEGEND
Communications System
Release 7.0
System Planning
®
555-670-112
Comcode 108370289
Issue 1
April 1999

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 7.0

  • Page 1 MERLIN LEGEND ® Communications System Release 7.0 System Planning 555-670-112 Comcode 108370289 Issue 1 April 1999...
  • Page 2 Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information,”...

  • Page 3: Ordering Information

    Lucent Technologies Corporate Security Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1-800-821-8235. In addition to recording the incident, Lucent Technologies Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs.

  • Page 4: Table Of Contents

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page iv Contents New Features and Enhancements Release 7.0 Enhancements (April 1999) MLS and Enhanced Tip/Ring (ETR) Telephone Support Expanded Digital Endpoint Connectivity xxii Voice Announce on Idle Only Option on MLX Telephones xxii Priority Call Queuing...
  • Page 5 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page v Release 4.2 Enhancements (June 1997) xxxviii Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) xxxviii Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application xxxix...
  • Page 6 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page vi Equipment xlviii Installation, Upgrade Administration, and Maintenance xlix User Features xlix Additional Application Packages, Adjuncts, and Adapter Enhancements Release 2.1 Enhancements (August 1994) Operational Installation and Hardware liii Equipment and Operations...
  • Page 7 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page vii Before You Begin Reviewing System Components Confirming the Location of the Control Unit Grounding Requirements Electrical Noise/Radio-Frequency Interference Requirements for Supporting CTI Applications Environmental Specifications Obtaining Telephone Company Information 1-10 Obtaining User Information...
  • Page 8 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page viii Incoming Line/Trunk Type Jacks for Auxiliary Equipment Function Information 3-10 Selecting Line/Trunk Options 3-11 Loop-Start Reliable Disconnect 3-12 Outmode Signaling 3-13 Toll Type Prefix Required 3-14 Hold Disconnect Interval 3-14...
  • Page 9 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page ix Service Observing 4-14 Operator Features 4-16 Direct-Line Console 4-16 Queued Call Console (Hybrid/PBX Mode Only) 4-17 Direct Station Selector 4-23 Group-Assigned Features 4-24 Call Pickup Groups 4-25 Group Paging 4-25...
  • Page 10 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page x Modem Data-Only MLX Voice and Modem Data Other Supported Data Terminals 5-13 Other Resource Groups 5-13 Video Systems 5-14 Planning Overview 5-16 Assigning Extension Jacks 5-19 Guidelines for Digital Extension Jacks 5-20...
  • Page 11 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Contents Page xi Customer Support Information Support Telephone Number Federal Communications Commission (FCC) Electromagnetic Interference Information Canadian Department of Communications (DOC) Interference Information FCC Notification and Repair Information Installation and Operational Procedures DOC Notification and Repair Information Renseignements sur la Notification du...
  • Page 12 Unit Loads for Key or Behind Switch Mode Calculating Unit Loads Unit Load Worksheet NI-1 BRI Review NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations ISDN Capability Package “S” Series Completion Feature Translations Northern Telecom DMS-100 Switch Translations H-20 ISDN Capability Package “S”...
  • Page 13 MERLIN LEGEND Communications System Release 7.0 Issue 1 System Planning 555-670-112 April 1999 xiii Figures Figures Before You Begin System Configuration for Support of CTI Applications Sample Floor Plan 1-14 Control Unit Configuration Sample Control Unit Diagram Extension Numbers for 2-Digit Numbering Plan 2-37 Extension Numbers for 3-Digit Numbering Plan 2-37...
  • Page 14 MERLIN LEGEND Communications System Release 7.0 Issue 1 System Planning 555-670-112 April 1999 Figures 3-11 Factory-Set Assignment, MLX Telephones (Key and Behind Switch Modes) 3-62 3-12 Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes) 3-63 3-13 ETR-34D Telephone (Key Mode) 3-64 3-14 ETR-18/18D Telephone (Key Mode) 3-64...
  • Page 15 MERLIN LEGEND Communications System Release 7.0 Issue 1 System Planning 555-670-112 April 1999 Figures Data Communications Analog Voice and Modem Data Modem Data-Only MLX Voice and Modem Data MLX Voice and ISDN Terminal Adapter Data 5-10 ISDN Terminal Adapter Data-Only 5-11 Personal and Group Video Connections 5-16...
  • Page 16 MERLIN LEGEND Communications System Release 7.0 Issue 1 System Planning 555-670-112 April 1999 Figures...
  • Page 17 MERLIN LEGEND Communications System Release 6.1 Issue 1 Installation 555-661-140 August 1998 Tables xvii Tables Before You Begin 1-1 Environmental Requirements 1-2 Control Unit Space Requirements 1-3 Employee Communications Survey: Description of Questions 1-11 Control Unit Configuration 2-1 Power Supplies and MLX, ETR, and MLS Telephones 2-2 Application Ports 2-15...
  • Page 18 MERLIN LEGEND Communications System Release 6.1 Issue 1 Installation 555-661-140 August 1998 Tables xviii 3-4 Line Compensation Settings 3-33 3-5 NI-1 BRI Timers 3-51 Features 4-1 Features that Can Be Copied 4-10 Data Communications 5-1 Data Station Configurations 5-12 5-2 Data Forms 5-17 5-3 System Forms 5-18...

  • Page 19: Important Safety Instructions

    Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
  • Page 20 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings. Never push objects of any kind into this product through module openings or expansion slots, as they may touch dangerous voltage points or short out parts, which could result in a risk of fire or electrical shock.

  • Page 21: New Features And Enhancements

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 New Features and Enhancements Release 7.0 Enhancements (April 1999) New Features and Enhancements Release 7.0 Enhancements (April 1999) Release 7.0 includes all Release 6.1 functionality, plus the enhancements listed below.

  • Page 22: Expanded Digital Endpoint Connectivity

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 New Features and Enhancements Release 7.0 Enhancements (April 1999) xxii failure, port 12 becomes the PFT port for line 1. If the port is programmed for ETR operation, a single-line telephone must be plugged into the port for operation during power failure.

  • Page 23: Priority Call Queuing

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 New Features and Enhancements Release 7.0 Enhancements (April 1999) xxiii Priority Call Queuing Priority call queuing provides the ability to: Place some callers ahead of others who are waiting for the same agent group.

  • Page 24: Mlx Headset Operation

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 New Features and Enhancements Release 7.0 Enhancements (April 1999) xxiv MLX Headset Operation Headset operation in Release 7.0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways: When a person is on a call using a headset and the headset auto-answer is turned on, the user hears a short ring when another call is coming in.

  • Page 25: Prior Releases: Features And Enhancements

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.1 Enhancements (August 1998) Prior Releases: Features and Enhancements Release 6.1 Enhancements (August 1998) Release 6.1 includes all Release 6.0 functionality plus the enhancements listed below.
  • Page 26 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.1 Enhancements (August 1998) xxvi includes the functions of voice mail, Automated Attendant, and fax messaging. See the Network Reference for detailed information about Centralized Voice Messaging.
  • Page 27 PRI Switch Type Test A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly. The test ®...

  • Page 28: Service Observing

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.1 Enhancements (August 1998) xxviii tandem trunk are programmed the same, problems occur in the communications between the two systems. Service Observing Service Observing allows one extension to listen in on (observe) a call at another extension.

  • Page 29: Release 6.0 Enhancements (February 1998)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) xxix Release 6.0 Enhancements (February 1998) Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below.

  • Page 30: Group Calling Enhancements

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) might dial, 916175551211. The local ARS tables would route this call over the private networked trunks and use the ARS tables of the remote system in Boston to route this call.
  • Page 31 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) xxxi Queue Control The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups.

  • Page 32: Centrex Transfer Via Remote Call Forwarding

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February 1998) xxxii Centrex Transfer via Remote Call Forwarding Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station.

  • Page 33: Release 5.0 Enhancements (June 1997)

    MERLIN LEGEND Communications System to a LAN server running Novell ® NetWare software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and an ISDN link interface card plugged into the customer’s server.
  • Page 34 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) xxxiv NOTES: The NetWare server software version must be 3.12, 4.1, or 4.11. The 008 MLX and 408 MLX modules must have a firmware vintage other than 29.

  • Page 35: Hotline Feature

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) xxxv NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.

  • Page 36: Group Calling Enhancements

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) xxxvi SECURITY ALERT: If a HotLine extension accesses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect. Otherwise, a user at the extension may be able to stay on the line after a call is completed and then make a toll call.

  • Page 37: Mlx-5 And Mlx-5D Telephones

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 5.0 Enhancements (June 1997) xxxvii A primary delay announcement device can be programmed as a secondary delay announcement device. Enhanced Calls-in-Queue Alarm Thresholds Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons.
  • Page 38 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) xxxviii If these telephones are connected to communications system releases prior to 5.0, they are recognized by the communications system as 10-button telephones. Release 4.2 Enhancements (June 1997) Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed...
  • Page 39 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 4.2 Enhancements (June 1997) xxxix — DMS OUTWATS (Outward Wide Area Telephone Service) for domestic outgoing long-distance voice calls. — DMS FX (foreign exchange) to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange.
  • Page 40 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 4.1 Enhancements (June 1997) MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming telephone lines and agents are available to handle...
  • Page 41 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 4.1 Enhancements (June 1997) Coverage Timers Programmed for Individual Extensions Beginning with Release 4.1, coverage timers, which control the duration of the delay before calls are sent to each level of coverage, are changed as follows: The Group Coverage Ring Delay (1–9 rings) is programmed on individual extensions and replaces the Coverage Delay Interval programmed...
  • Page 42 Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include an 800 NI-BRI module.
  • Page 43 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 4.0 Enhancements (March 1996) xliii Release 4.0 Enhancements (March 1996) Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below.
  • Page 44 PCMCIA technology. Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
  • Page 45 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) Time-Based Option for Overflow on Calling Group Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit.
  • Page 46 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) xlvi Call Restriction Checking for Star Codes Beginning with Release 3.1, a system manager can add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud.
  • Page 47 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.1 Enhancements (March 1996) xlvii Default Pool Dial-Out Code Restriction for All Extensions The default setting for the pool dial-out code restriction (Hybrid/PBX mode only) is restricted.
  • Page 48 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.0 Enhancements (August 1994) xlviii New Maintenance Procedure for Testing Outgoing Trunks Technicians must enter a password in order to perform trunk tests. SECURITY ALERT: The enhancements in Release 3.1 help increase the security of the MERLIN LEGEND System.
  • Page 49 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.0 Enhancements (August 1994) xlix — 2500YMGL and 2500 MMGL (single-line desk telephones, selectable positive disconnect). — Picasso™ Still-Image telephone (for interactive display of still images).
  • Page 50 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.0 Enhancements (August 1994) code length is fixed at four digits. Release 3.0 allows a systemwide barrier code length ranging from a minimum of four digits to a maximum of 11 digits, with a factory setting of seven digits.
  • Page 51 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 3.0 Enhancements (August 1994) Caller ID (CLASS ICLID and PRI) are available on primary coverage and return from transfer. Additional Application Packages, Adjuncts, and Adapter Enhancements PassageWay Direct Connection Solution PassageWay Direct Connection Solution (Release 2.0) is a computer telephony...
  • Page 52 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.1 Enhancements (August 1994) Group Videoconferencing Group videoconferencing is supported over DS1 (Digital Signal Level 1) facilities with PRI. (Videoconferencing has been available since Release 2.0.) Release 2.1 Enhancements (August 1994) Refer to Release 2.1 Notes for detailed descriptions of Release 2.1...
  • Page 53 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.1 Enhancements (August 1994) liii When an MLX telephone, other than an MLX-20L, is plugged into an MLX port and the Personal Directory does not contain any entries, the allocation of the Personal Directory resource is released.
  • Page 54 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.1 Enhancements (August 1994) 3129-WAWA (auto dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers). 3129-WNWA (nondial, automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers).
  • Page 55 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.0 Enhancements (October 1992) A new digital Magic On Hold unit is available in three configurations: — Basic Prerecorded Package — Personalized Package —...
  • Page 56 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.0 Enhancements (October 1992) Any SPM Version 2.xx (where xx is replaced by numbers) provides a Convert function for use in upgrading the system from Release 1.0 or 1.1. This function converts a backup file from a Release 1.0 or 1.1 system to Release 2.0 and later format, allowing reuse of existing system programming on the upgraded system.
  • Page 57 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 2.0 Enhancements (October 1992) lvii Fax Attendant System™ Fax Attendant is an application for sending and receiving fax messages; its interface is similar to the voice mail interface provided by AUDIX Voice Power. Fax Attendant System, which co-resides with AUDIX Voice Power on the IS III platform, provides the following services: Fax Call Coverage.
  • Page 58 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 1.1 Enhancements (October 1992) lviii Maintenance Maintenance enhancements include the following: Clear descriptions of module test failures Optional printing of hard copy of error logs Display that correlates extension numbers with slot/port and logical ID Display showing which slots, trunks, and extensions are maintenance busy Internal digital switching element (DSE) loopback test for all modules...
  • Page 59 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 1.1 Enhancements (October 1992) Programming and Maintenance Programming and maintenance enhancements include the following: Additional Inspect capability in system programming. Editing capability (Backspace selection) in extension programming. Improvements to system reports.
  • Page 60 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Prior Releases: Features and Enhancements Release 1.1 Enhancements (October 1992)

  • Page 61: About This Guide

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide Intended Audience About This Guide ® The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
  • Page 62 Documents,” later in this section, provides a complete list of system documentation, together with ordering information. In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1-800-628-2888 (consultation charges may apply), or contact your Lucent Technologies representative if you need assistance when installing, programming, or using your system.
  • Page 63 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide Terms and Conventions Used lxiii Old Term New Term 7500B data station ISDN terminal adapter data workstation analog voice and analog voice and analog data station modem data workstation digital voice and MLX voice and...
  • Page 64 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide Security lxiv Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Convention Example It is very important that you follow Italics or bold indicate emphasis.

  • Page 65: Related Documents

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide Related Documents Throughout this guide, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words SECURITY ALERT . SECURITY ALERT: Security Alert indicates the presence of a toll fraud security hazard.
  • Page 66 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide Related Documents lxvi Document No. Title 555-630-152 MLX-28D and MLX-20L Telephone Tray Cards (5 cards) ® ® 555-660-124 MLX-5 and MLX-10 Nondisplay Telephone User’s Guide 555-630-151 MLX-5 and MLX-10 Nondisplay Telephone Tray Cards (6 cards)
  • Page 67 If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W-330 Basking Ridge, NJ 07920...
  • Page 68 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 About This Guide How to Comment on This Guide lxviii...

  • Page 69: Before You Begin

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Reviewing System Components Before You Begin You should perform several tasks before you begin filling out the planning forms for the system: Review the system’s hardware, features, and operation as defined at the time of purchase.

  • Page 70: Confirming The Location Of The Control Unit

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Confirming the Location of the Control Unit Confirming the Location of the Control Unit Before installation, a room, closet, or other area must be designated where the system control unit can be mounted on the wall.
  • Page 71 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Confirming the Location of the Control Unit CAUTION: The AC outlet for the control unit should not be switch-controlled. Plugging the control unit into an outlet that can be turned on and off by a switch can cause accidental disconnection of the system.

  • Page 72: Grounding Requirements

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Confirming the Location of the Control Unit Table 1-2. Control Unit Space Requirements Part... Requirements... Carrier Basic carrier 14 inches wide x 23 inches high x 12 inches deep (35.6 cm.

  • Page 73: Electrical Noise/Radio-Frequency Interference

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Confirming the Location of the Control Unit CAUTION: Improper ground can result in equipment failures and service outages. Verify that the AC power uses an approved ground for its primary ground and that all voltage-limiting devices are attached to an approved ground.

  • Page 74: Requirements For Supporting Cti Applications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Requirements for Supporting CTI Applications To comply with FCC Part 15 requirements, each power supply on a newly installed system must have a ferrite core installed around the AC power cord and ground wire.

  • Page 75: System Configuration For Support Of Cti Applications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Requirements for Supporting CTI Applications For Phonetastic: — Fax the completed survey to the Phonetastic™ Outsource Partner Desk (1-801-984-1120, Attention Phonetastic Outsource Coordinator). The OEM will assign an Outsource Partner. The OEM will establish an implementation date with the customer.
  • Page 76 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Requirements for Supporting CTI Applications For this configuration you must have the following equipment and software: ® For Novell NetWare Version 3.12, 4.1, or 4.11: —...

  • Page 77: Environmental Specifications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Requirements for Supporting CTI Applications — If no “U” appears after the module name in the System Inventory screens, check for the proper Firmware Vintage: •...

  • Page 78: Obtaining Telephone Company Information

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Obtaining Telephone Company Information 1-10 Obtaining Telephone Company Information To fill out many of the forms, especially forms involving incoming lines/trunks, you need to obtain information from the local telephone company. Before you speak with the local telephone company, make sure you understand your customer’s company requirements regarding the communications system.

  • Page 79: Employee Communications Survey

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Obtaining User Information 1-11 To determine calling privileges, answer the following questions: Does management want to allow both local and toll calls to be made from every telephone? If any telephones are restricted, are there any numbers the users should be allowed to call?

  • Page 80: Obtaining A Floor Plan

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Obtaining a Floor Plan 1-12 Table 1-3. Employee Communications Survey: Description of Questions — Continued 4. Covers someone else’s Suggests assignment as a receiver in someone else’s calls (receiver) Individual or Group Coverage arrangements.
  • Page 81 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Obtaining a Floor Plan 1-13 Indicate the type of adjunct at each location. For example, write (analog modem), , or other type of adjunct beneath the symbol.

  • Page 82: Sample Floor Plan

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Before You Begin Obtaining a Floor Plan 1-14 HORN PRESIDENT'S OFFICE PLANT AREA VICE PRESIDENT'S PRESIDENT'S SECRETARY SECRETARY PLANT MANAGER'S OFFICE ANS. MACH. VICE PRESIDENT'S OFFICE SALES DEPARTMENT WAREHOUSE ANS.

  • Page 83: Control Unit Configuration

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Planning Module Placement Control Unit Configuration After you have completed the preplanning tasks described in Chapter ‘‘Before Begin,” you can plan the control unit configuration. Planning the control unit configuration consists of the following tasks: Planning Module Placement.

  • Page 84: Capacity For Lines/Trunks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Planning Module Placement This section contains instructions for each of these tasks. For information about calculating unit load requirements, see Appendix ‘‘Unit Load Calculation.” For detailed information about modules and their specifications (including line/ trunk and extension capacity), see the descriptions of hardware components contained in the Pocket Reference.
  • Page 85 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Planning Module Placement 008 MLX, 016 MLX (Release 7.0 and later systems), 408 GS/LS-MLX, and 408 GS/LS-ID-MLX Modules. Two extension numbers are assigned to each physical extension jack: the first for an MLX telephone and the second for any equipment connected to the telephone through an MFM, ISDN terminal adapter, or any 2B data desktop video endpoint.

  • Page 86: Control Unit Diagram-Module Placement

    NOTE: The Unit Load blocks above the diagram are reserved for equipment changes or maintenance. A Lucent Technologies representative or authorized dealer computes these values manually. On the Control Unit Diagram of Form 1 (page 2), record the type of module to be installed in each slot by writing the module name (for example, ) on the slanted lines at the top of each slot.
  • Page 87 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Planning Module Placement — (All modes) Current 012 (T/R), 008 OPT, and 016 (T/R) modules have built-in ring generators and are compatible with earlier releases. The 012 (T/R) module [517J13 (28)] has a ring equivalency number (REN) of 2.2 and rings only four ports at a time, although eight jacks can be used for applications.

  • Page 88: Power Supplies And Mlx, Etr, And Mls Telephones

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Planning Module Placement Table 2-1. Power Supplies and MLX, ETR, and MLS Telephones Maximum No. of MLX, ETR, or MLS Power Supply Telephones per Carrier 391A1 391A2 391A3...

  • Page 89: Recording System Operating Conditions

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions The 412 LS-ID-ETR module does not have a separate dedicated PFT jack. In the event of a power failure, however, the topmost (#12) extension jack automatically operates as a tip/ring port.

  • Page 90: Programming Equipment

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions A reminder to set the system date Backup schedule Identifying system console extensions Second Dial Tone Timer Identifying system applications Forms Needed Form 1, System Planning Programming Equipment...

  • Page 91: System Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions Do either of the following: If you checked System Programming Console, proceed to Step 3. If you checked PC with SPM Software, skip to the next section, ‘‘System Mode.”...

  • Page 92: Language Selection

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions 2-10 Language Selection In Release 1.1 and later versions of the system, language-specific operation is available in English, French, and Spanish. The language selection affects prompts and displays on user telephones, SPM system programming displays, SMDR records, and printed reports.

  • Page 93: Set System Date

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions 2-11 Planning Form Instructions Under the Automatic Maintenance Busy heading in the System Operating Conditions section of Form 1, page 2, do either of the following: To keep the factory setting (no maintenance-busy state), check Disable.

  • Page 94: System Consoles

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Recording System Operating Conditions 2-12 System Consoles To make programming easier, use this section to summarize information about the consoles in the system. Planning Form Instructions Under the System Consoles heading, check the type or types of consoles: For Queued Call Consoles, check the QCC or QCCs box and enter the extension numbers (if known).

  • Page 95: Numbering The System

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-13 CAUTION: General information about these applications is contained in the Feature Reference. To ensure proper service, however, you must review the documentation provided with the application itself.

  • Page 96: Identifying Extension Jacks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-14 Forms Needed Floor plan Equipment List (if available) Form 1, System Planning Form 2a, System Numbering: Extension Jacks Form 2b, System Numbering: Digital Adjuncts Identifying Extension Jacks Identifying extension jacks consists of the following tasks: Determining which extension jack types are available according to the...

  • Page 97: Application Ports

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-15 Planning Form Instructions Before you begin, review the floor plan and Equipment List (if available) to identify the equipment and the number of each kind of connection needed, as well as to obtain other information you need to fill in the forms: Number, type or types, and user name and/or location of operator consoles Number and user name and/or location of analog multiline telephones that...

  • Page 98: Mls Telephones

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-16 Table 2-2. Application Ports — Continued Ext. Jack No. of Module Type Jacks Used to Connect... 412 LS-ID- ETR (all 12 ETR operation: ports) or ETR telephones...
  • Page 99 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-17 Table 2-2. Application Ports — Continued Ext. Jack No. of Module Type Jacks Used to Connect... 012 (T/R) Tip/ring Single-line telephones 016 (T/R) Delay Announcement Devices Adjuncts, such as analog modems or fax...
  • Page 100 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-18 NOTE: If your list includes an 008 OPT module, draw a line after the twelfth logical ID, but cross off the last four logical IDs, since these jacks cannot be used to physically connect telephone equipment.

  • Page 101: Modules With Touch-Tone Receivers

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-19 Table 2-3 lists the modules that supply TTRs to the MERLIN LEGEND Communications System. Table 2-3. Modules with Touch-Tone Receivers Module Number of TTRs 008 OPT...

  • Page 102: System Requirements For Touch-Tone Receivers

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-20 Table 2-5 estimates the total number of TTRs required in the system, based on call volume and whether the system uses account codes. The call volume per hour in this table includes all calls originating from single-line telephones, calls on tie lines, incoming remote access and Direct Inward Dial (DID) calls.

  • Page 103: Ttrs Required For Primary Delay Announcement

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-21 Table 2-6 shows the TTRs required for primary delay announcement devices when using the Prompt-Based Overflow setting. Table 2-6. TTRs Required for Primary Delay Announcement Devices Number of Devices Number of TTRs Required 8 or more...

  • Page 104: Announcement Devices

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-22 NOTE: You must consider the call traffic across a private network when estimating the number of required TTRs. This includes calls on analog tandem tie trunks and T1-emulated tandem tie trunks.
  • Page 105 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-23 Jack for Primary Operator Position The factory setting for the primary operator position is the lowest extension jack on the first MLX or analog multiline telephone module. You cannot change the factory setting for the primary operator position.

  • Page 106: Maximum Number Of Operator Positions

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-24 To indicate the primary DLC operator position: Locate the first extension jack showing a jack type of D (digital) or A (analog) and write beside the preprinted logical ID number.
  • Page 107 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-25 On the Control Unit Diagram on Form 1, determine which extension jacks can be used as operator positions by circling the first and fifth extension jacks on digital or analog modules until you have reached the maximum number of eight positions.
  • Page 108 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-26 Analog multiline telephones require an additional extension jack to use Voice Announce when the telephone is already busy on a call or to use voice and data. The jacks must be an odd-numbered analog extension jack and the next higher (even-numbered) analog extension jack.
  • Page 109 CTI applications to interact with the MERLIN LEGEND Communications System over a local area network (LAN). The CTI link is the system’s hardware and software interface to the Lucent Technologies ® PassageWay Telephony Services product, which supports the Windows ®...
  • Page 110 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-28 Planning Form Instructions Use the floor plan and Equipment List (if available) to verify the location of any video stations and all remaining MLX telephones and adjuncts connected to them. On Form 2a, mark the extension jack assignments for the video stations and the remaining MLX telephones: In the Jack Type column, make sure D is checked next to the logical...
  • Page 111 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-29 Identify the type of equipment connected to the jack or the ISDN terminal adapter connected to the jack. Also, record the person, location, or function, if desired.
  • Page 112 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-30 Planning Form Instructions On Form 2a, mark the extension assignments for the remaining analog multiline telephones: In the Jack Type column, make sure A is checked next to the logical ID for each analog extension jack.
  • Page 113 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-31 To receive ANI or Caller ID (if available) information for incoming alerting calls , calls must: Arrive on an SA button or be transferred by an unmonitored DLC or a QCC. After a call has been answered, the call may arrive at any type of facility button.
  • Page 114 The optional applications include: Enhanced Service Center Messaging 2000 Intuity AUDIX Lucent Technologies Attendant AUDIX Voice Power – Integrated Solution II (IS II) or III (IS III) Integrated Voice Power Automated Attendant – IS II or IS III Do not use the 008 OPT module for these applications.

  • Page 115: Application Ports

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-33 Table 2-9 shows, by application, the number of ports used, the number of TTRs required, and the number of additional single-line telephones that can be added to the modules.
  • Page 116 For Enhanced Service Center, write For CONVERSANT, write For MERLIN Mail Voice Messaging System, write For Lucent Technologies Attendant, write For AUDIX Voice Power IS II or IS III, write For Integrated Voice Power Automated Attendant-IS II, write For no applications, write...
  • Page 117 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-35 If the system has Messaging 2000 or AUDIX Voice Power, also write in the Appl column for any logical IDs that are being used for fax ports. If the system is to be part of a Centralized Voice Messaging system (Release 6.1 and later systems only), check Yes under the Centralized Voice Messaging heading.

  • Page 118: System Renumbering

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-36 System Renumbering The selection of a numbering plan depends on the customer’s needs. Each of the systems numbering plans (2-digit, 3-digit, and Set Up Space) allows you to renumber all or selected extensions.

  • Page 119: Extension Numbers For 2-Digit Numbering Plan

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-37 Operator Console (not flexible) 0 Extensions 10 19 Extensions 20 29 Extensions 30 39 Extensions 40 49 Extensions 50 59 Extensions 60 66 Extra 6843...

  • Page 120: Extension Numbers For Set Up Space Numbering Plan

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-38 Operator Console (not flexible) 0 100 199 200 299 300 399 400 499 500 599 600 699 Main Pool Extensions MFMs/Terminal 7500 7699 Calling Group Paging...
  • Page 121 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-39 Planning Form Instructions Figure 2-2 through Figure 2-4 as you record extension number information: On Form 2a and 2b, if this switch is part of a private network, check Yes under the Networked Switch heading.

  • Page 122: Updating Planning Information

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Control Unit Configuration Numbering the System 2-40 Updating Planning Information On the floor plan, add the extension number beneath the symbol for each telephone and adjunct. If you are using a system programming console, go to Form 1, System Planning, in the System Operating Conditions section, and add the new extension number of the console in the space next to Ext.

  • Page 123: Lines/Trunks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Overview Lines/Trunks Overview Planning for lines/trunks consists of the following tasks: Identifying Line/Trunk Jacks. Use the placement of modules in the control unit (see the Control Unit Diagram on Form 1) as a guide to determine in what order to connect trunks to the control unit.

  • Page 124: Identifying Line/Trunk Jacks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks Identifying Line/Trunk Jacks Identifying line/trunk jacks consists of the following tasks: Determining which line/trunk jack types are available according to the types of modules in the control unit. Matching incoming trunks to the jacks that support them.

  • Page 125: Line/Trunk Jack Types

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks Table 3-1. Line/Trunk Jack Types Line/Trunk Number of Module Type Jack Type Jacks Used to Connect 400 (LS) Loop-start Line/Trunk Types: Basic, (LS) Special Purpose (FX, WATS) 412 LS-ID- Auxiliary Equipment: Music-On-Hold,...
  • Page 126 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks NOTES: You cannot mix T1 and Primary Rate Interface (PRI) service on the same 100D module. Any of the following AT&T Switched Network (ASN) Services can be provided through a T1 or PRI facility: Megacom WATS, Megacom 800, Software Defined Network (SDN), and MultiQuest .
  • Page 127 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks LS-ID Delay Option The LS-ID Delay option is available through the 800 GS/LS-ID, 408 GS/LS-ID- MLX, and 412 LS-ID-ETR modules and is programmed for each trunk. (Although the 408 GS/LS-ID-MLX module has been used in releases prior to Release 7.0, its Caller ID functionality is supported only in Release 7.0 and later systems.

  • Page 128: Codes For Line/Trunk Jacks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks Planning Form Instructions Refer to the completed Control Unit Diagram on Form 1 to mark line/trunk jack types on Form 2c: For each module with line/trunk jacks noted in the Control Unit Diagram (beginning with Slot 01), write in the type of module and its slot number in the Module Type and Slot No.

  • Page 129: Incoming Line/Trunk Type

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks For systems that include a 100D module, do one of the following in the Jack Type column: If the module will emulate trunks or will be used for digital data transmission, write the appropriate jack type code (see Table 3-2)
  • Page 130 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks Use line/trunk jacks at the beginning of the sequence for basic ground-start and/or basic loop-start trunks. Use jacks later in the sequence for special-purpose trunks such as WATS or FX. If a line/trunk, such as WATS, is only inbound or only outbound (not two-way), include that information along with the line/trunk type.

  • Page 131: Jacks For Auxiliary Equipment

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Identifying Line/Trunk Jacks Incoming Trunk Type Jack (Main No., T elephone Pool Module Type Personal Dial- Type (LS, GS, Line, Number Log. Trunk and Slot DID, Tie, number WATS, Code†‡...

  • Page 132: Function Information

    Incorporated (BMI). The Magic On Hold system, which does not require such a license, can be purchased from a Lucent Technologies representative. For Loudspeaker Paging, on the appropriate row, write the line/trunk numbers (maximum of 3) of the line/trunk jack or jacks designated for the paging equipment.

  • Page 133: Selecting Line/Trunk Options

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-11 — For Call Answer, write — For Information Service, write — For Message Drop, write — For Voice Mail, write — For Fax Response, write If a jack is used for a personal line, write the extension number of the telephone.

  • Page 134: Loop-Start Reliable Disconnect

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-12 Form 2c, System Numbering: Line/Trunk Jacks Form 3a, Incoming Trunks: Remote Access Form 3b, Incoming Trunks: DS1 Connectivity (100D Module) Form 3c, Incoming Trunks: Tie Form 3d, Incoming Trunks: DID Form 3i, Incoming Trunks: BRI Options (800 NI-BRI module) Loop-Start Reliable Disconnect...

  • Page 135: Outmode Signaling

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-13 SECURITY ALERT: Toll fraud can occur when loop-start lines/trunks are used with unreliable disconnect. If the calling party stays on the line after the called party hangs up, the central office will return a dial tone at the conclusion of the call enabling the caller to place another call as if it were being placed from your company.

  • Page 136: Toll Type Prefix Required

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-14 For touch-tone trunks (factory setting), put a check in the TT column. For rotary-dial trunks, put a check in the R column. Toll Type Prefix Required Toll Type allows the system to classify calls as either local or toll, based on the number dialed by the user.

  • Page 137: Qcc Operator To Receive Calls (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-15 To keep the factory setting, a long hold disconnect interval (450 ms), put a check in the Long column. QCC Operator to Receive Calls (Hybrid/PBX Mode Only) Use these instructions only if the system has one or more QCCs.

  • Page 138: Pools (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-16 Considerations to be used in deciding the priority level are discussed in the description of Queued Call Consoles in the Feature Reference . Since incoming calls on DID and non-automatic-in tie trunks route to specific extension numbers, you cannot assign a QCC queue priority for these types of trunks.

  • Page 139: Remote Access

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-17 Planning Form Instructions Use the following guidelines to determine which trunks to group into pools: Each pool should contain trunks of the same type (basic, WATS, FX, or tie).
  • Page 140 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-18 acknowledgment signaling the user to enter his or her barrier code, which is selected and programmed by the system manager. After the barrier code is accepted, the system returns dial tone to the user.
  • Page 141 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-19 NOTES: If you want to allow remote access on DID trunks, the routing digits supplied by the central office must match the factory-set remote access code (889) or the remote access code assigned to the system in the following procedure.
  • Page 142 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-20 Under the Barrier Required for Private Network Tie Trunks heading, check either of the following: If any of the following conditions apply, check Yes. —...
  • Page 143 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-21 Complete the Line/Trunk Type and Description column. Include the different calling areas of WATS trunks and different destinations of FX trunks. If a private network trunk, write For each line/trunk, check the Dedicated column (to indicate that it is always used for remote access) or the Shared column (to indicate...
  • Page 144 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-22 SECURITY ALERT: It is recommended that Outward Restrict be set at all times; otherwise, toll fraud can occur. If the switch is part of a private network and restrictions need to be changed from Outward Restricted, barrier codes should be required.

  • Page 145: Ds1 Connectivity (100D Module)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-23 DS1 Connectivity (100D Module) Use these instructions only if the system has a 100D module. Otherwise, skip to ‘‘Tie Trunks.” Digital Signal 1 (DS1) connectivity involves the transmission of digital signals in DS1 format.
  • Page 146 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-24 NOTE: PRI service for Release 2.0 through Release 4.1 systems requires that the service provider’s switching equipment be either a 4ESS Generic 13 through 16, 5ESS Generic 6, or a 5ESS serving the FTS2000 (federal government only) network.
  • Page 147 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-25 T1 Service T1 service allows the emulation of different analog lines. You can also order services, such as Megacom 800, over the channels. The capacity, however, is limited to voice calls and data calls using a modem.
  • Page 148 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-26 In the table under the T1 Trunks heading, write the channel number or numbers for each trunk type and/or, for Tie or All Tie, check the Tie-PBX, Toll, or S56 boxes.

  • Page 149: Line Compensation Settings

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-27 Table 3-3. Line Compensation Settings Setting dB Loss Cable Feet 1 (factory setting) -0.6 0 133 -1.2 133 266 -1.8 266 399 -2.4 399 533 -3.0...
  • Page 150 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-28 — If the synchronization source is other than through a 100D module, check None. If assigning backup synchronization: In the box that describes the 100D module providing secondary synchronization, check Secondary.
  • Page 151 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-29 T1 Switched 56 – Network Use these instructions only if channels on a 100D module are to be programmed as T1 Switched 56 channels. The instructions provided in the ‘‘T1 Service’’...
  • Page 152 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-30 Select both the Incoming and Outgoing Signaling Mode. Select either Touch-tone or Rotary. The factory setting is Touch-tone. Select both the Incoming and Outgoing Signaling Type. Select either Wink, Auto, or Delay.
  • Page 153 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-31 PRI is a standard access arrangement of Integrated Services Digital Network (ISDN) service that may be used to connect the system to another switch over a DS1 facility.
  • Page 154 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-32 In the module Slot No. space, write the number of the control unit slot that contains the module (see the Control Unit Diagram on Form 1). NOTE: If more than one 100D module is used, complete the first box, Module 1, to show the options assigned to the 100D module in the...

  • Page 155: Line Compensation Settings

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-33 Table 3-4 to select the line compensation setting needed. (The factory setting is 1.) Table 3-4. Line Compensation Settings Setting dB Loss Cable Feet 1 (factory setting) -0.6...
  • Page 156 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-34 If assigning backup synchronization: In the box that describes the 100D module providing secondary synchronization, check Secondary. In the box that describes the 100D module providing tertiary back up, check Tertiary.
  • Page 157 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-35 CAUTION: The order in which channels are assigned within a group must be the exact opposite of the order in which the telephone company’s switch hunts through for a channel.
  • Page 158 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-36 Write the services to be associated with each group under the Outgoing Services and Incoming Services headings. Select from the following services: .
  • Page 159 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-37 NOTE: The factory does not preassign a telephone number. The telephone number you assign should be the same sent to the system by the network.
  • Page 160 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-38 identification. If the telephone company has directed you to change this information, obtain the correct entry from them. But note that the dial pattern must come first.
  • Page 161 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-39 In the Service cell, write one of the following: . (for 4ESS or 5ESS, see Form 3b, page 1) Megacom WATS, Megacom 800, ACCUNET SDS, Software Defined Network (SDN), MultiQuest, and Long Distance.

  • Page 162: Tie Trunks

    To change the factory-set TEI, write a value from 1 to 63 in the space provided. NOTE: If the system includes DS1 connectivity, all local offerings of DS1 configurations must be reviewed by Lucent Technologies Sales and Design Support Center (SDSC) personnel to ensure compatibility. For more information, see Appendix ‘‘T1/PRI...
  • Page 163 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-41 Answer supervision time Disconnect time Private network tandem trunks NOTE: See the Network Reference for information on private networking. This section contains instructions for each of these options. Planning Form Instructions Transfer the trunk identification from Form 2c, System Numbering: Line/ Trunk Jacks, to Form 3c, Incoming Trunks: Tie.
  • Page 164 Selecting Line/Trunk Options 3-42 Automatic incoming signaling is required if the central office switch is a Lucent Technologies 5ESS or Northern Telecom DMS- 100 and incoming calls are programmed to route by Line Appearance. Immediate Dial outgoing signaling should not be used for digital emulated Tie trunks using T1 Switched 56 service due to the lack of trunk integrity checking.
  • Page 165 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-43 NOTE: When connecting a MERLIN LEGEND switch to a DEFINITY switch, use the Type 5 signaling type. To select dial mode: under the Inmode heading, check either the Touch- Tone column or Rotary column (factory setting) for each incoming-only and each two-way tie trunk.

  • Page 166: Did Trunks (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-44 DID Trunks (Hybrid/PBX Mode Only) Use these instructions only if Direct Inward Dial (DID) trunks are connected to the system. Otherwise, skip to the next section, ‘‘NI-1 BRI Connectivity.”...
  • Page 167 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-45 CAUTION: Since the system can have only two blocks of DID trunks, when configuring a private network, careful planning of both immediate and future needs is essential when ordering DID trunks from the local telephone company.

  • Page 168: Bri Connectivity

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-46 Under the Invalid Destination heading, do either of the following. (The Invalid Destination setting applies to both blocks. You cannot specify a different setting for each block.) To indicate that calls to unassigned extension numbers go to the backup position (usually the primary operator), check Send to...
  • Page 169 MLH service may be configured in either a linear or circular pattern. Current testing of the MERLIN LEGEND System with the central office switches supports linear hunting on a Lucent Technologies 5ESS switch, and circular hunting on the Northern Telecom DMS-100 and Siemens SSC EWSD switches. Other configurations are possible, but they are not guaranteed to work with the MERLIN LEGEND System.
  • Page 170 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-48 The local telephone company normally provides two SPIDs and DNs for each BRI line (also called a Digital Subscriber Line [DSL]) ordered. The SPID consists of a string of digits, 0 through 9, not more than 20 digits in length.
  • Page 171 Selecting Line/Trunk Options 3-49 NOTES: IOC package “S” is available on the Lucent Technologies 5ESS, Northern Telecom DMS-100, and Siemens SSC EWSD switches. If configured with MLH service, the MLHG feature must be used if the central office is a Northern Telecom DMS-100 switch. The Series Completion feature must be used if the central office is a Lucent Technologies 5ESS or Siemens SSC EWSD switch.
  • Page 172 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Selecting Line/Trunk Options 3-50 If no administration has been performed, upon Frigid Start (system start-up), the first 100D or NI-1 BRI port that is in service will be the default primary loop clock source.

  • Page 173: Ni-1 Bri Timers

    3-51 CAUTION: Since incorrect settings can hinder the operation of BRI facilities, consult with a Lucent Technologies representative or authorized dealer before making changes. The factory-set thresholds are standard settings and should rarely be changed. The timers, descriptions, factory settings, and allowable thresholds are shown in Table 3-5.

  • Page 174: Assigning Lines/Trunks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Lines/Trunks 3-52 Assigning Lines/Trunks This section contains instructions for assigning lines/trunks to telephones and Direct-Line Consoles. NOTE: To assign lines/trunks to data-only stations, follow the instructions in Chapter ‘‘Data Communications.”...

  • Page 175: Assigning Telephone Buttons

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-53 For any entries in the Person or Location column of Form 2a, indicate the type of extension jack pairs under the Extension Jack Pair heading on Forms 4b and 5a, by doing either of the following: Check the Voice Announce to Busy (voice/voice) box, and enter the logical ID and extension number under the Even-numbered jack...

  • Page 176: Telephones In Hybrid/Pbx Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-54 5b, Direct-Line Console (DLC): Digital 5c, MFM Adjunct: DLC Telephones in Hybrid/PBX Mode This section contains instructions for assigning the following kinds of buttons to telephones, or to adjuncts connected to an MLX telephone using an MFM (excluding QCC operator positions): System Access Ring (SA Ring) button...
  • Page 177 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-55 connected to an 012 (T/R), 016 (T/R), or 008 OPT module; or, for Release 7.0 and later systems, to a port programmed for tip/ring operation on an 016 ETR or 412 LS-ID-ETR module, the system assigns two SA Ring buttons and one SA Orig Only button.

  • Page 178: Etr-34D Telephone (Hybrid/Pbx Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-56 These buttons not used in MERLIN LEGEND system More 32 SA O 33 SA V 34 SA R Figure 3-4. ETR-34D Telephone (Hybrid/PBX Mode) These buttons not used in MERLIN LEGEND system More 32 SA O...

  • Page 179: Telephone (Hybrid/Pbx Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-57 32 SA O 33 SA V 34 SA R Figure 3-6. ETR-6 Telephone (Hybrid/PBX Mode) 32 SA O 33 SA V 34 SA R Figure 3-7.

  • Page 180: Mls-12/12D, Transtalk, Or Business Cordless 905 Telephone

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-58 Do not use these buttons for any facilities or features that require LEDs. 32 SA O 33 SA V 34 SA R Figure 3-9.
  • Page 181 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-59 For non-operator multiline telephones, you can assign SA Voice, SA Ring, and SA Orig Only buttons to the first 10 buttons on each telephone, and up to 27 SSA buttons to each telephone.
  • Page 182 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-60 Single-line telephones cannot have additional SA buttons and cannot have any SSA buttons. Single-line telephones connected through an 012 (T/R), 016 (T/R), 016 ETR, 008 OPT, or 412 LS-ID-ETR module, however, can have SA buttons removed.

  • Page 183: Telephones In Key And Behind Switch Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-61 Telephones in Key and Behind Switch Mode The line buttons you assign to the telephones, or to the adjuncts connected through an MLX telephone using an MFM, are the following: Intercom Ring (ICOM Ring) button Intercom Voice (ICOM Voice) button Intercom Originate Only (ICOM Orig Only) button...

  • Page 184: Factory-Set Assignment, Mlx Telephones

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-62 MLX-28D MLX-20L Icom Voice Icom Ring MLX-10 or ML X-10DP Key Mode: Up to 8 personal line Behind Switch Mode: buttons are assigned One prime line button beginning with button 3.

  • Page 185: Factory-Set Assignment, Analog Multiline Telephones (Key And Behind Switch Modes)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-63 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Figure 3-12. Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes)

  • Page 186: Etr-34D Telephone (Key Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-64 These buttons not used in MERLIN LEGEND system 28 Line 5 More 29 Line 4 30 Line 3 31 Line 2 32 Line 1 25 Line 8 33 Icom V 26 Line 7...

  • Page 187: Telephone (Key Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-65 32 Line 1 33 Icom V 30 Line 3 34 Icom R 31 Line 2 Figure 3-15. ETR-6 Telephone (Key Mode) 29 Line 4 30 Line 3 31 Line 2 25 Line 8...

  • Page 188: Mls-12/12D, Transtalk, Or Business Cordless 905 Telephone (Key Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-66 30 Line 3 25 Line 8 Do not use these buttons for any facilities or features that require LEDs. 31 Line 2 26 Line 7 32 Line 1 27 Line 6...

  • Page 189: Etr-18/18D Telephone (Behind Switch Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-67 These buttons not used in MERLIN LEGEND system More 32 Prime 33 Icom V 34 Icom R Figure 3-21. ETR-18/18D Telephone (Behind Switch Mode) 32 Prime 33 Icom V 34 Icom R...

  • Page 190: Mls-34D Telephone (Behind Switch Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-68 32 Prime 33 Icom V 34 Icom R Figure 3-23. MLS-34D Telephone (Behind Switch Mode) 32 Prime 33 Icom V 34 Icom R Figure 3-24.

  • Page 191: Mls-12/12D Telephone (Behind Switch Mode)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-69 Do not use these buttons for any facilities or features that require LEDs. 32 Prime 33 Icom V 34 Icom R Figure 3-25. MLS-12/12D Telephone (Behind Switch Mode) 33 Icom V 32 Prime...
  • Page 192 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-70 NOTE: When assigning buttons in Key mode, keep in mind that BRI lines are not automatically assigned to telephones or DLCs. For Key mode with multiline telephone users: The system software treats the ETR-6 and MLS-6 telephones as one type of telephone.
  • Page 193 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-71 Behind Switch Mode Use the following guidelines to assign buttons for a system in Behind Switch mode. NOTES: For adjuncts connected using an MFM, you should change the Button 2 assignment to ICOM Orig Only and remove the Button 3 assignment.

  • Page 194: Direct-Line Consoles

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-72 To change the factory-set assignments: On Buttons 1 through 10, indicate the type of intercom button by circling ICOM for ICOM Voice, ICOM Ring, or ICOM Orig Only, and writing , or Fill in the telephone numbers (or prime-line extension numbers) to...

  • Page 195: Mlx Direct-Line Console

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-73 SA Icom Voice SA Icom Ring Figure 3-27. MLX Direct-Line Console...

  • Page 196: Analog Direct-Line Console

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-74 DISPLAY CONSOLE WITH DSS 34 BUTTON 22 BUTTON SA Icom Voice SA Icom Ring Alarm Night Conf Trnsfr Recall Drop Serv Send/ Shift 2 Shift 3 Remove...
  • Page 197 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-75 Decide which lines/trunks should appear on each DLC operator console based on each operator’s call-handling responsibilities. All operators may not need the same assignments.
  • Page 198 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Lines/Trunks Assigning Telephone Buttons 3-76...

  • Page 199: Features

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Features The system offers many optional features. This chapter contains instructions for assigning features in the following categories: Telephone and Extension Features. Individual telephones, consoles, or adjuncts are assigned these features.

  • Page 200: Telephone And Extension Features

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Telephone and Extension Features This section contains instructions for assigning some optional features to extensions. These features may be used by both system operators and general users: Pool Dial-Out Code Restriction (Hybrid/PBX mode only) Calling Restrictions...

  • Page 201: Queued Call Console (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Forms Needed 2a, System Numbering: Extension Jacks 4b, Analog Multiline Telephone 4d, MLX Telephone 4e, MFM Adjunct: MLX Telephone 4f, Tip/Ring Equipment 4h, ETR Telephone 4j, MLS Telephone 5a, Direct-Line Console (DLC): Analog...

  • Page 202: Pool Dial-Out Code Restriction (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features NOTE: If a calling group member is programmed as a QCC, the extension is removed from the calling group. If a Service Observing group member is programmed as a QCC, the extension is removed from the Service Observing group.

  • Page 203: Forced Account Code Entry

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Planning Form Instructions If these restrictions are too limited, use ‘‘Allowed Lists’’ ‘‘Disallowed Lists,” as described later in this chapter. Use Form 6h to identify Authorization Codes for use by the users of certain extensions.

  • Page 204: Microphone Operation

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Microphone Operation This section contains instructions to disable the microphones on MLX telephones when they are used in areas where use of the speakerphone is disruptive. Extensions that interact with a CTI-capable program on a computer (extensions marked Computer Telephony Integrated Client PC on forms 4b, 4d, 4h, or 4j) should not have their microphones disabled.

  • Page 205: Fax Message-Waiting Receiver

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Planning Form Instructions Under the Remote Call Forwarding heading on Form 6b, do either of the following: To prevent users from forwarding calls to outside numbers (factory setting), check the Not Allowed column and proceed to the next section, ‘‘Fax Message-Waiting...

  • Page 206: Trunk-To-Trunk Transfer

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features Planning Form Instructions Use Form 6d to identify up to 16 fax machine extension numbers and up to four receiver extension numbers for each fax number. The System Notification Threshold setting can be left at the factory setting of 10 seconds or changed and identified on the line at the top of the form for up to 30 seconds.

  • Page 207: Hotline

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features HotLine The HotLine feature is available only for single-line telephones and devices connected to a port on an 012 (T/R), 016 (T/R), 016 ETR, 412 LS-ID-ETR, or 008 OPT module.

  • Page 208: Features That Can Be Copied

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-10 NOTE: A Multi-Function Module (MFM) extension can be copied to or from another MFM extension. An analog DLC extension can only be copied to another analog DLC extension.
  • Page 209 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-11 Table 4-1. Features that Can Be Copied — Continued Analog Feature Multiline Forward Group Calling Group Page Headset Auto Answer Headset Hang Up Headset Status Headset/Handset Mute Last Number Dial...
  • Page 210 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-12 Table 4-1. Features that Can Be Copied — Continued Analog Feature Multiline Signaling System Access: SA/ICOM Originate Only SA/ICOM Ring SA/ICOM Voice System Speed Dial Transfer 1 Behind Switch mode only.

  • Page 211: Cover Ring Delay

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-13 Cover Ring Delay Beginning with Release 4.1, the following ring delay options can be programmed for extensions: The Group Coverage Ring Delay is programmed on individual sender extensions and replaces the Coverage Delay Interval programmed on a systemwide basis in previous releases.

  • Page 212: Service Observing

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-14 Under the Secondary Cover Ring Delay heading, do one of the following: To keep the factory-set delay, check the 2 rings box. To change the factory-set delay, check the second box and write the number of rings (1–6) in the space provided.
  • Page 213 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Telephone and Extension Features 4-15 A Service Observer may be a member of another Service Observing group. Any extension may be a member of more than one Service Observing group.

  • Page 214: Operator Features

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-16 Operator Features Operator features apply only to DLCs, QCCs, and any Direct Station Selectors (DSSs) connected to them. Forms Needed 2a, System Numbering: Extension Jacks 2d, System Numbering: Special Renumbers 5d, Queued Call Console (QCC) 6a, Optional Operator Features...

  • Page 215: Queued Call Console (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-17 To automatically put calls on hold when another line button is pressed, check the Enable box. If the system includes one or more QCCs, proceed to the next section. Otherwise, skip to the section, ‘‘Direct Station Selector.”...
  • Page 216 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-18 Automatic Hold or Release This section contains instructions to specify whether a call that is in progress on a Call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release), when the operator presses another Call button.
  • Page 217 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-19 Elevate Priority This section contains instructions to arrange the QCC queue so that important business calls are answered first. NOTE: During high-volume calling periods this means that only high-priority calls are delivered to a QCC within a reasonable amount of time, and low-priority calls go unanswered.
  • Page 218 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-20 Group Coverage calls go to the QCC message center. DID calls to invalid destinations (unassigned extension numbers) go to the QCC message center. Planning Form Instructions Under the Message Center heading on Form 6a, do either of the following: To indicate that no message center operator is assigned, check the No box.
  • Page 219 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-21 Planning Form Instructions Under the Return Ring heading on Form 6a, do either of the following: To keep the factory setting, check the 4 Rings box. To change the factory setting, check the second box and write the number of rings you want to assign in the space provided (1–15 rings).
  • Page 220 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-22 Call Types This section contains instructions to assign a QCC operator to receive certain types of calls and to set the QCC queue priority level. Planning Form Instructions The Group Coverage Calls section on the back of Form 6a will be completed later in this chapter.

  • Page 221: Direct Station Selector

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Operator Features 4-23 Direct Station Selector Use these instructions only if the system has Direct Station Selectors (DSSs) connected to MLX operator consoles. Otherwise, skip to the section, ‘‘Group-Assigned Features.”...

  • Page 222: Group-Assigned Features

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-24 Planning Form Instructions In the Call Park Codes table under Direct Station Selector on Form 6a: Write the new Zone numbers assigned in the Renumber to columns. On Form 2d, System Numbering: Special Renumbers, write the new numbers in the Renumber to column of the Park Zone section.

  • Page 223: Call Pickup Groups

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-25 Call Pickup Groups This section contains instructions for assigning this feature to employees who work in a common area and who do not have a support person for coverage. You can assign up to 30 call pickup groups with up to 15 telephones for each group.

  • Page 224: Coverage

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-26 Planning Form Instructions Determine the number of paging groups needed. For each group, write the name of the group, such as , in the Group ID space on Form 7b.
  • Page 225 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-27 Individual Coverage This section contains instructions to allow an arrangement in which calls from one sender are covered by one or more receivers. A receiver can provide primary Individual Coverage or secondary Individual Coverage.
  • Page 226 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-28 Group Coverage In Group Coverage, senders are organized into groups, and calls received by any member of the group are sent to a receiver. Any type of telephone (excluding QCCs) can be a member of a coverage group;...
  • Page 227 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-29 On Form 7c: Write the group number in the Group No. space. Start with and number the groups sequentially. NOTE: If a group is the coverage group for AUDIX Voice Power (the factory setting is Group No.

  • Page 228: Group Calling

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-30 Group Calling This section contains instructions to group the telephones of people (such as ticketing agents) who handle the same type of call. Through the Group Calling feature, all telephones in the group are assigned to a single extension number that is used by both inside and outside callers to reach the group.
  • Page 229 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-31 Planning Form Instructions Review the Employee Communication Survey analysis and determine the number of calling groups needed, using the following guidelines: Assign up to 32 calling groups with up to 20 members for each group.
  • Page 230 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-32 Do either of the following: To use a factory-set extension number, write the number in the space provided ( for group 1, for group 2, and so on).
  • Page 231 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-33 Calling Group Options This section contains instructions for the following calling group options: Hunt Type Primary and Secondary Delay Announcements Message-Waiting Receiver Calls-in-Queue Alarm Thresholds External Alert for Calls-in-Queue Alarm Overflow Coverage Overflow Threshold...
  • Page 232 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-34 Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways: If the number of waiting calls is less than the value programmed for...
  • Page 233 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-35 The Overflow Threshold determines the maximum number of calls (1–99) waiting in the calling group queue before being sent to the Overflow receiver. The Overflow Threshold Time determines the maximum amount of time that any call waits in the queue before being sent to the Overflow receiver.
  • Page 234 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-36 Planning Form Instructions For each calling group: On Form 7d (page 2), copy the Group No., ID, and extension number from the front of the form. Select the Hunt Type by doing one of the following: To keep the factory-set hunting pattern, check the Circular box.
  • Page 235 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-37 NOTE: As a rule, the Delay Interval should never be set less than the length (in seconds) of the secondary announcement. Ideally, the Delay Interval should be a multiple of the secondary announcement’s length, based on the anticipated number of calls in the queue.
  • Page 236 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-38 Under the External Alert for Calls-in-Queue Alarm heading, do either of the following: For no external alert for Calls-in-Queue Alarm, check the No box. To designate an external alert when the Third Calls-in-Queue Alarm Threshold is exceeded, check the second box and write the extension number for the alert in the space provided (see Form 2b).
  • Page 237 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features Group-Assigned Features 4-39 Under the Prompt-Based Overflow heading, do either of the following: To keep the factory setting and disable the Prompt-Based Overflow feature, check the Disabled box. To enable Prompt-Based Overflow, check the Enabled box.

  • Page 238: System Features

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-40 System Features System features affect all users and all or most telephones. For more information on system features, see the Feature Reference . This section contains instructions for assigning the following system features: Transfer of calls Camp-On Return Time...

  • Page 239: Transfer Options

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-41 9c, Night Service: Time Set 10a, Label Form: Posted Message 10b, System Speed Dial Transfer Options This section contains instructions for setting the following Transfer feature options to allow users to transfer outside or inside calls to another telephone: Transfer Return Interval One-Touch Transfer...

  • Page 240: Camp-On Return Time

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-42 Under the One-Touch Call Handling heading, do either of the following: To keep the factory setting, check the One-Touch Transfer box and do either of the following: —...

  • Page 241: Call Park Return Time

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-43 Call Park Return Time This section contains instructions for designating the number of seconds a caller waits when a person uses the Call Park feature to put a call on hold. If the call is not picked up at the end of the programmed interval, the call returns to the person who parked the call.

  • Page 242: Station Message Detail Recording (Smdr)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-44 Planning Form Instructions Under the Extension Status heading on Form 8a: Check the Assign to operator positions box and write the extension number for each operator position in the space provided.
  • Page 243 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-45 one switch in a private network to a calling group on another switch in the private network) will be logged regardless of the programmed setting of the UDP SMDR option if the Talk Time option is set to Enable.

  • Page 244: Inside Dial Tone

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-46 Under the Calls Reported (non-UDP) heading, do either of the following: To keep the factory setting, check the Incoming and Outgoing box. To change the factory setting, check the Outgoing Only box. Under the Calls Reported (UDP) heading, do either of the following: To keep the factory setting, check the Incoming and Outgoing box.

  • Page 245: Calls To Unassigned Extensions

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-47 Planning Form Instructions Under the Reminder Service Cancel heading on Form 8a, do either of the following: To set no reminder service cancel time, check the No box. To set a time to cancel all reminders in the system, check the second box and write the time of day in the space provided.

  • Page 246: Recall Timer

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-48 Planning Form Instructions Under the Calls to Unassigned Extensions heading on Form 8a, do one of the following: To keep the factory setting, check the Extension box. To change from the factory-set redirect to the primary operator, check one of the following: —...

  • Page 247: Interdigit Timers

    System Features 4-49 Interdigit Timers Programming for interdigit timers is reserved for Lucent Technologies technical support personnel or authorized dealers. Interdigit timers are used by the MERLIN LEGEND System to determine when a user originating an outside call has completed dialing the digits. The information is necessary to allow the system to perform subsequent operations.
  • Page 248 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-50 SECURITY ALERT: In some instances, after dialing a star code, the central office responds with a second dial tone as a prompt to enter additional digits. If a caller begins dialing additional digits before the second dial tone, system restrictions may be bypassed and a restricted call may be routed.

  • Page 249: Disallowed Lists

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-51 Disallowed Lists This section contains instructions for using Disallowed Lists to prevent people from making calls to specific numbers, whether or not restrictions are specified for an extension and for Remote Access.

  • Page 250: Call Restriction Summary

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-52 Planning Form Instructions On Form 6f: Write the name of the list in the space next to the list number. Write the disallowed area codes, exchanges, and/or star codes in the spaces provided (a maximum of 10 entries for each list).

  • Page 251: Night Service

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-53 Planning Form Instructions On Form 6g: In the Ext. No. column, do either of the following: Transfer the extension number from the individual telephone forms. If copying from another extension, write the new extension number and then, in the Copy From column, write the extension from which calling restrictions for this extension will be copied.
  • Page 252 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-54 Planning Form Instructions In each column on Form 9a, Night Service: Group Assignment, do the following: In the Operator Ext. No. space, write the extension number for the operator whose calls are being answered (see Form 2a for the extension number).
  • Page 253 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-55 Planning Form Instructions On Form 9b, Night Service: Outward Restriction: The password must be 4 digits and can include the numbers 0–9 in any combination.

  • Page 254: Labeling

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-56 Night Service with Coverage Control As of Release 4.1, Night Service Coverage Control automatically controls the status of programmed VMS Coverage Off buttons. When the Coverage Control option is enabled, a transition into Night Service (either by pressing a Night Service button or automatically by the Time Set option) automatically deactivates the VMS Coverage Off (Release 2.0 or later) buttons...
  • Page 255 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-57 Posted Message This section contains instructions for allowing users to post a message telling callers who have display telephones why they cannot answer. There can be as many as 20 messages.
  • Page 256 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-58 Planning Form Instructions NOTE: As a visual aid to distinguish lines during programming, every fourth line on the form is shaded. Review the analysis of question 9 on the Employee Communication Survey.

  • Page 257: Automatic Route Selection (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-59 Automatic Route Selection (Hybrid/ PBX Mode Only) SECURITY ALERT: ARS should always be used for the best security protection. This section contains instructions for using Automatic Route Selection (ARS) to allow the most cost-effective use of lines/trunks connected to the system, which can mean significant savings for the customer’s business.
  • Page 258 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-60 Keep in mind that for 10-digit toll calls, callers must dial 1 before dialing the area code, even if they don’t normally need to dial a prefix to make a toll call. Figure 4-1 provides a sample of a completed ARS worksheet.
  • Page 259 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-61 Enter the total number of different area codes or exchanges that the pool should serve in the Number of Area Codes or Exchanges for which Trunk Pool Is Used column.

  • Page 260: Completed Ars Worksheet-Automatic Route Selection Tables

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-62 Automatic Route Selection Worksheet* Number of exchanges in the calling area _______________ Number of Area Codes, Exchanges, Type of Dial or Network Destinations for which Trunk Pool No.
  • Page 261 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-63 Area Code Tables. These tables are lists of 3-digit area codes. Area code tables are useful if just one type of line/trunk is used for all calls to each area code on the list.
  • Page 262 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-64 Complete the Area Code/Exchanges section by doing either of the following: If this is a 6-digit table, write the area code on the blank line next to entry 001.

  • Page 263: Example 1: Form 3F, 6-Digit Table

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-65 Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code...

  • Page 264: Example 2: Form 3F, Area Code Table

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-66 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code...
  • Page 265 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-67 Subpatterns For each table (1 through 16, and factory-set Tables 17 and 18), you can select two subpatterns (A and B) that specify routes to be used at different times. You can specify up to six routes for each subpattern.

  • Page 266: Subpattern Example

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-68 These special access or account codes can range from a single digit, such as 9, to a maximum of 20 digits. Because calls to the 15 area codes shown on Figure 4-4 should be placed on the cross-country WATS lines/trunks when all the northeastern WATS lines/trunks are...

  • Page 267: Other Digits Example

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-69 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code...

  • Page 268: Digit Absorption Example

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-70 After ARS is programmed, people in the company, illustrated in Figure 4-6, dial 1-901-686 - XXXX to make these calls. The system absorbs the leading 1 and the area code and dials only the seven-digit number to place these calls on one of the FX lines/trunks.
  • Page 269 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-71 To complete the Call Type column, enter one of the following: For voice only calls, write . For data only calls, write . For both voice and data calls, write NOTE: Pools should be labeled as Voice unless they can support digital...
  • Page 270 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Features System Features 4-72 Extension and Remote Access FRL values must be equal to or greater than the FRL value assigned to routes in order for users to access those routes.

  • Page 271: Data Communications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Overview Data Communications Overview In addition to voice communications capabilities, the system also supports data and video communications to enable users to send or receive data, or establish group or personal video conferences.

  • Page 272: Terminology

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Terminology NOTE: Modem/ISDN terminal adapter pools are not described in this book. For information, see the application note, MERLIN LEGEND Communications System Modem Pooling . Configuring MLX jacks for 2B Data (2 B-channel) connectivity.

  • Page 273: Data Communications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Terminology Data Terminal Equipment (DTE). Data station equipment—for example, a PC, host computer, or LAN workstation, from which data is input and/or output. DTE, which can also be referred to as a data terminal, uses data communications equipment (DCE) to transmit and receive the digital signals it requires.

  • Page 274: About Data And Video Communications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications About Data and Video Communications This section provides a high-level overview of the system’s data and video communications capabilities, followed by more detailed information about some of the equipment and concepts introduced in this overview.

  • Page 275: Data Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications Data Stations A data station is a hardware configuration used to send and receive data (and/or voice, depending on the equipment). The configuration must include two main components: data terminal equipment (DTE) for input or output of data, along with data communication equipment (DCE) to enable the transmission of data over analog or digital lines/trunks.

  • Page 276: Modem Data Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications Modem Data Stations A modem data station uses a modem as its DCE to send and receive data. The modem converts digital signals from the DTE at the originating station into analog signals so the data can be transmitted over analog telephone lines/trunks.

  • Page 277: Analog Voice And Modem Data

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications Analog Voice and Modem Data This type of modem data station includes an analog multiline telephone, a modem, and a DTE (a data terminal or PC) (see Figure 5-1).

  • Page 278: Modem Data-Only

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications Modem Data-Only This type of modem data station includes only DTE and a modem (see Figure 5-2). The modem connects to the control unit through an analog port on a T/R module.

  • Page 279: Mlx Voice And Modem Data

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications Data Station MERLIN LEGEND Control Optical Unit Scanner Digital Analog Signal Signal Analog or Tip/Ring Extension Jack Modem Credit Card Verification PC Terminal MLX-20L...

  • Page 280: Mlx Voice And Isdn Terminal Adapter Data

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-10 There are different types of ISDN terminal adapter data stations depending on the data station’s capabilities: MLX voice and ISDN terminal adapter data (digital voice-and-data) ISDN terminal adapter (data-only) MLX Voice and ISDN Terminal Adapter Data This type of ISDN terminal adapter data station includes an MLX telephone in...

  • Page 281: Isdn Terminal Adapter Data-Only

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-11 ISDN Terminal Adapter Data-Only This type of digital data station includes only the DTE and ISDN terminal adapter. The ISDN terminal adapter connects the DTE to the system through an MLX extension jack on the control unit (see Figure 5-5).

  • Page 282: Data Station Configurations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-12 Table 5-1. Data Station Configurations Type of Data Module and Telephone Modem or ISDN Terminal Data Station Jack Type (for voice) Adapter Terminal...

  • Page 283: Other Supported Data Terminals

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-13 Other Supported Data Terminals Other data equipment that can be connected to the system includes analog data terminals using modem connections, such as the following: A local host computer Group III (G3) fax machine An output-only device...

  • Page 284: Video Systems

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-14 Guidelines for creating DHGs are contained in ‘‘Creating Data Hunt Groups,” later in this chapter. Data Hunt Group Configurations The following DHG configurations work on the system: ISDN Terminal Adapters.
  • Page 285 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications About Data and Video Communications 5-15 Group Videoconferencing A group videoconferencing system consists of a video camera, an audio unit, and a display screen (such as a television) that connect to a coder-decoder (CODEC). The CODEC converts the analog voice and video signals into digital form for transmission, and converts the digital signals received back into analog form.

  • Page 286: Planning Overview

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Planning Overview 5-16 Figure 5-6. Personal and Group Video Connections Planning Overview By using the procedures earlier in this guide, you should have already reserved the following: Trunk jacks for outside lines/trunks Extension jacks for voice telephone users...

  • Page 287: Data Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Planning Overview 5-17 Forms Needed Whether you are planning data options for a new system or modifying an existing system, you record data communications planning information by making additional entries on forms already completed earlier in this book, and on the appropriate data forms shown in Table...

  • Page 288: System Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Planning Overview 5-18 Table 5-3. System Forms To Plan... Use These Forms... Extension jack connections 2a, System Numbering: Extension Jacks Modem data stations (for all configurations) ISDN terminal adapter data stations Local host computer connections LAN workstation access connections...

  • Page 289: Assigning Extension Jacks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-19 Assigning Extension Jacks Following some guidelines about digital extension jacks, this section contains procedures to plan extension jack connections for the following: Modem data-only stations ISDN terminal adapter data-only stations Local host computer data stations...

  • Page 290: Guidelines For Digital Extension Jacks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-20 Table 5-4. Extension Jack Types Jack Type Module Type Connects... Analog 008 (LS) Analog multiline telephones (including analog voice-and- data stations with a modem connected through a GPA) 408 (LS-ATL) 408 GS/LS Digital...

  • Page 291: Modem Data-Only Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-21 Both extension numbers are assigned automatically, whether or not the extension includes an ISDN terminal adapter. Calls can be placed to both extension numbers independently.

  • Page 292: Isdn Terminal Adapter Data-Only Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-22 ISDN Terminal Adapter Data-Only Stations An ISDN terminal adapter data-only station consists of a PC or a data terminal connected to an ISDN terminal adapter. Each ISDN terminal adapter data station connects to a digital extension jack on an 008 MLX, 408 GS/LS-MLX, 408 GS/LS- ID-MLX, or 016 MLX (Release 7.0 and later) module.

  • Page 293: Lan Workstations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-23 Planning Form Instructions Record the extension jack assignments for local host computer access extensions on Form 2a, System Numbering: Extension Jacks. NOTE: Before you assign extension jacks for a local host computer, review the guidelines in...

  • Page 294: Video Systems

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Extension Jacks 5-24 Planning Form Instructions Record the extension jack assignments for access to a workstation on a LAN on Form 2a, System Numbering: Extension Jacks. For each digital extension jack used to connect an ISDN terminal adapter: In the Jack Type column, make sure there is a next to the number...

  • Page 295: Assigning Lines/Trunks To Data And Video Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-25 Assigning Lines/Trunks to Data and Video Stations The following types of outside lines/trunks are used to make and receive data calls to and from data stations outside of the system: Loop-Start (LS).
  • Page 296 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-26 — 800 (LS) (LS lines/trunks only) — 408 GS/LS-MLX — 408 GS/LS-ID-MLX — 800 GS/LS-ID Analog/Digital Tie. This trunk type “ties” two telephone switching systems together, providing access to all telephones or data equipment on each system.
  • Page 297 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-27 for individual services (Channel 24 is reserved for signaling purposes). PRI facilities may also be used for high-speed video calls at data rates of up to 64-kbps per B-channel (128-kbps total for 2B Data).
  • Page 298 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-28 To assign lines/trunks to data stations, you decide on the types of line buttons that are assigned to the data communications equipment at each data station. The data stations are: Analog voice and modem data stations and MLX voice and modem data stations...

  • Page 299: Assigning Line Buttons In Hybrid/Pbx Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-29 There are two different forms for data stations: Data Form 1a. Use this form for modem data-only stations and for modems used to communicate with the local host computer and to communicate with a workstation on a LAN.
  • Page 300 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-30 On analog voice-and modem data stations, a personal line can be used to receive incoming calls. A personal line can be used for outgoing calls by selecting the line button on the analog multiline telephone, dialing, and then activating the modem connected through a GPA.

  • Page 301: Assigning Pools And Lines/Trunks (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-31 The factory settings can be changed; however, the settings should be adequate to meet most user needs, since System Access lines can be used to make both inside and outside data calls.

  • Page 302: Assigning Line Buttons In Key Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Lines/Trunks to Data and Video Stations 5-32 NOTE: On modem data stations from which the user does not need to make inside calls, you can assign only personal lines or pools; when going off-hook, the user or equipment gets a telephone company line/trunk by Automatic Line Selection.

  • Page 303: Assigning Features To Data Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Features to Data Stations 5-33 The factory settings can be changed; however, at least one ICOM button must be assigned to each data station. To allow a user to make and receive outside data calls, you must assign an outside trunk to the data station.
  • Page 304 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Features to Data Stations 5-34 Automatic Route Selection (Hybrid/PBX Mode Only). This feature routes calls over outside lines/trunks according to the number dialed and the lines/ trunks available.

  • Page 305: Pool Dial-Out Code (Hybrid/Pbx Mode Only)

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Features to Data Stations 5-35 For detailed information about these features, refer to the Feature Reference . For information on planning for features not described in this section, use the guidelines presented in the appropriate sections earlier in this guide.

  • Page 306: Forced Account Code Entry

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Assigning Features to Data Stations 5-36 Planning Form Instructions Use the Optional Features section of Data Form 1a or 1b for each data station to record your decisions.

  • Page 307: System Speed Dial Codes

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Creating Data Hunt Groups 5-37 For example, to give a modem data station unlimited use of any ARS route, assign a value of 6. If you have ISDN terminal adapter data stations, assign a value of 0 to prevent users from inadvertently using ARS to select an analog line for outside data calls.

  • Page 308: Guidelines

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Creating Data Hunt Groups 5-38 Guidelines Use the following guidelines for the procedure in this section: Members of a DHG must be extension jacks of the same type: all analog or all MLX.

  • Page 309: Digital Data/Video Stations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Digital Data/Video Stations 5-39 In the Stations area, write the extension number of each member of the group in the Ext. No. column and the name of the person or location in the Person or Location column.
  • Page 310 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Communications Digital Data/Video Stations 5-40 Planning Form Instructions Make enough copies of Data Form 3, Digital Data/Video Stations, for the number of digital data/video stations you plan. For each: From Form 2a, System Numbering: Extension Jacks, obtain the identification information for each digital data/video station.

  • Page 311: Modifications

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Preparation Modifications This chapter contains instructions for adding trunks, auxiliary equipment, or more telephones to an existing system. It includes the following: The actions that you must take to add to the system. The interrelated options or features that you should consider.

  • Page 312: Adding To The System

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Adding to the System Before revising the forms, analyze and document the changes planned. For example: If adding extensions to the system, revise the floor plan to show the location of the new telephones and the kind of equipment to be used.
  • Page 313 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Adding to the System On Form 1 (page 2), System Planning, review the completed Control Unit Diagram and determine whether the module type needed is present. Do one of the following: If the module is not in the control unit, skip to Step 4.
  • Page 314 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Adding to the System Do either of the following: NOTE: Placing additional modules in the control unit requires a recalculation of unit loads. See Appendix F, “Unit Load Calculation.” If the control unit has an available slot to the right, and the guidelines permit placement there, proceed to Step 6.

  • Page 315: Adding New Trunks

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Adding to the System Table 6-1. Adding New Trunks If Adding... Complete these Forms... Loop-start or All columns of Form 2c, System Numbering: Line/ Ground-start Trunks Trunk Jacks DS1 Trunks All Columns of Form 2c, System Numbering: Line/...

  • Page 316: Adding New Extensions

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Modifications Adding to the System Table 6-3. Adding New Extensions If Adding... Complete these Forms... New Extensions All columns of Form 2a, System Numbering: Extension Jacks Copy of appropriate telephone/operator Forms 4a through 4f, and 5a through 5d Consider revisions to: Group Assigned Features (Forms 7a through 7d)

  • Page 317: Upgrading

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Upgrading WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product;...

  • Page 318: Upgrading To Release 7.0

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Upgrading to Release 7.0 MERLIN II Communications System programming cannot be upgraded to this communications system. Any upgrades from MERLIN II must be considered a new installation to MERLIN LEGEND. Upgrading to Release 7.0 This section contains an overview of upgrading from Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.0, 4.1, 4.2, 5.0, 6.0, and 6.1 to Release 7.0.

  • Page 319: Upgrade Procedure

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Upgrading to Release 7.0 Upgrade Procedure To upgrade to Release 7.0, you must back up, convert, and restore system programming information. Follow these steps: Back up the system programming. This step creates a file containing system programming information.

  • Page 320: Upgrading

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Upgrading to Release 7.0 Turn on the AC power switches on the power supply modules in the control unit in the following order: Expansion carrier 2 Expansion carrier 1 Basic carrier Restore the system programming.

  • Page 321: Release 7.0 Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Release 7.0 Forms Release 7.0 Forms Changes made to the planning forms for Release 7.0 reflect enhancements made for Release 7.0. Table 7-1 compares the planning forms for each major release. Table 7-1.
  • Page 322 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Release 7.0 Forms Table 7-1. Planning Forms — Continued 4.0/ 7.0 Form Title... Analog Multiline Telephone Extension Copy: MLX Telephone Template MLX Telephone MFM Adjunct: MLX Telephone Tip/Ring Equipment Extension Copy: ETR Telephone Template...
  • Page 323 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Release 7.0 Forms Table 7-1. Planning Forms — Continued 4.0/ 7.0 Form Title... Allowed Lists Disallowed Lists Call Restriction Assignments and Lists Night Service: Group Assignment Call Pickup Groups Night Service: Outward Restriction Group Paging...
  • Page 324 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Upgrading Release 7.0 Forms...

  • Page 325: Customer Support Information Support Telephone Number

    In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1-800-628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply. Outside the USA, if you need assistance when installing, programming, or using your system, contact your Lucent Technologies representative.

  • Page 326: Canadian Department Of Communications (Doc) Interference Information

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Canadian Department of Communications (DOC) Interference Information Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
  • Page 327 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information FCC Notification and Repair Information • If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E.

  • Page 328: Installation And Operational Procedures

    FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1-800-628-2888.

  • Page 329: Doc Notification And Repair Information

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information DOC Notification and Repair Information This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: —...

  • Page 330: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Renseignements sur la Notification du Ministère des Communications du Canada Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected.
  • Page 331 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Renseignements sur la Notification du Ministère des Communications du Canada Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble.
  • Page 332 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Renseignements sur la Notification du Ministère des Communications du Canada MERLIN LEGEND D.O.C. Ministère des Communications Location Label Placement du Canada emplacement de l’étiquette...

  • Page 333: Security Of Your System: Preventing Toll Fraud

    Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that...

  • Page 334: Toll Fraud Prevention

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Toll Fraud Prevention A-10 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to each person.

  • Page 335: Physical Security, Social Engineering, And General Security Measures

    (line/trunk) or a network operator. This is referred to as social engineering. Hackers may pose as telephone company employees or employees of Lucent Technologies or your authorized dealer. Hackers will go through a company’s trash to find directories, dialing instructions, and other information that will enable them to break into the system.

  • Page 336: Security Risks Associated With Transferring Through Voice Messaging Systems

    System Planning 555-670-112 April 1999 Customer Support Information Toll Fraud Prevention A-12 Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1-800-628-2888 (fraud intervention for ® System 25, PARTNER and MERLIN Systems).
  • Page 337 1809, 1900, and 976 or 1 (wildcard) 976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800, 1800, 411, and 1411, but Lucent Technologies recommends that you add them. NOTE: Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.

  • Page 338: Security Risks Associated With The Automated Attendant Feature Of Voice Messaging Systems

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Toll Fraud Prevention A-14 Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems Two areas of toll fraud risk associated with the Automated Attendant feature of voice messaging systems are: Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access.

  • Page 339: Security Risks Associated With The Remote Access Feature

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Toll Fraud Prevention A-15 the MERLIN LEGEND Communications System. The MERLIN Mail MERLIN and MERLIN LEGEND Mail Automated Attendant feature merely accesses the RCF feature in the MERLIN LEGEND Communications System.

  • Page 340: Other Security Hints

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Other Security Hints A-16 Other Security Hints Make sure that the Automated Attendant selector codes do not permit outside line selection. Multiple layers of security are always recommended to keep your system secure. A number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system follows: Educating Users...

  • Page 341: Educating Operators

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Other Security Hints A-17 Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering .

  • Page 342: Establishing A Policy

    Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (This however, eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...

  • Page 343: Choosing Passwords

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Other Security Hints A-19 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666).

  • Page 344: Limited Warranty And Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will, without charge to you, repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.

  • Page 345: Limitation Of Liability

    A-21 Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
  • Page 346 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Customer Support Information Remote Administration and Maintenance A-22 To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures: The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password.

  • Page 347: System Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 System Forms System Forms This appendix contains one copy of each system planning form. The forms are in numerical order and organized according to planning purpose, as shown in Table B-1.
  • Page 348 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 System Forms Table B-1. System Forms — Continued Used for Planning... Form No. Form Title Incoming Line/Trunk Incoming Trunks: Remote Access Connections Incoming Trunks: DS1 Connectivity (100D Module) Incoming Trunks: Tie Incoming Trunks: DID Automatic Route Selection Worksheet...
  • Page 349 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 System Forms Table B-1. System Forms — Continued Used for Planning... Form No. Form Title Features for User Optional Extension Features Groups Principal User of Personal Line Features for Message-Waiting Receivers Systemwide Use...
  • Page 350 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 System Forms Click here to view the Employee Communications Survey Click here to view the Planning Forms...

  • Page 351: Data Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Forms Data Forms This appendix contains one copy of each data form. The forms are listed in Table C-1. You should make copies of these forms and use the copies, keeping the originals for future use.

  • Page 352: System Planning 555-670-112 April

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Data Forms Click here to view the Data Forms...

  • Page 353: T1/Pri Planner

    T1/PRI Planner To ensure compatibility with the system, all local offerings of DS1 configurations must be reviewed by Lucent Technologies Sales and Design Support Center (SDSC) personnel. This review begins when SDSC receives the T1/PRI Planner form. This appendix contains instructions for completing the planner, including a blank form.
  • Page 354 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner For more information on the particular services, see the Feature Reference . Planning Form Needed T1/PRI Planner Planning Form Instructions On page 1, fill in the customer name, telephone number, and address. NOTE: The Reference Number is filled in by SDSC.
  • Page 355 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner On page 2, complete one check box for each 100D module by transferring the options information for each module from the corresponding check box on Form 3b (page 1): Service Ordered or Planned (Type of Service) Frame Format Switch Type...
  • Page 356 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner Describe the clock synchronization sources according to the key at the lower left of the map. — Draw a circle and line from the clock source to the appropriate 100D module.
  • Page 357 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner DS1 Planning Map CONTROL UNIT Clock 100D 100D 100D MODULE 1 MODULE 2 MODULE 3 SLOT:____ SLOT:____ SLOT:____ Approximate Approximate Approximate Distance_____ Distance_____ Distance_____ Acculink 3150 Acculink 3150 Acculink 3150 Other*...
  • Page 358 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner The NTSC group’s preauthorization review is based, in part, on information you provide to them. Specifically, you must send them the following: A copy of the planner. A completed “Non-Complex Configuration”...
  • Page 359 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner In the Channel Service Unit section: Check the check box that describes the channel service unit used. If you are not using the model listed, check the second check box and write in the manufacturer information that describes the unit.
  • Page 360 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 T1/PRI Planner...

  • Page 361: Ds1 Connectivity Ordering

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 DS1 Connectivity Ordering DS1 Connectivity Ordering After the contract is signed, the sales representative or authorized dealer contacts the DS1 connectivity vendor to discuss the T1/PRI service order. The vendor needs information about the communications system as well as customer identification.
  • Page 362 Standard CSU jacks and test point are provided. Audible Ringing Source Digital PBX Channel Service Testing Service AT&T Other If a CSU other than those listed above is used, Lucent Technologies will not accept the responsibility for its installation, connection, or testing. Echo Control Device Not used.

  • Page 363: Unit Load Calculation

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Rules Unit Load Calculation A unit load is a measure of power (1.9 watts) used to determine the electrical load that the following components have on each carrier’s power supply: Telephones and Adjuncts.

  • Page 364: Unit Loads For The Hybrid/Pbx Mode

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Calculating Unit Loads Unit Loads for the Hybrid/PBX Mode The 391A1 and 391A2 power supplies have a maximum rating of 48 unit loads and generally can support six modules of any type in a system in Hybrid/PBX mode without exceeding the 48-unit maximum.

  • Page 365: Unit Load Worksheet

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet Unit Load Worksheet 1. Number of modules in carrier (excluding power supply and processor): ____________ If fewer than 5, no further calculation is required. If 5 or 6, continue to Step 2.
  • Page 366 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet Module Unit Load = Total 008 (ATL) 12.0 008 MLX 13.25 016 MLX 13.25 008 OPT 012 (T/R) 016 ETR 016 (T/R) 12.8 100D 400 (LS)
  • Page 367 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet 6. Calculate the actual carrier unit load using the following table. If the total actual unit load is less than or equal to 96 (391C1 power supply), 72 (for the 391A3 power supply), or less than or equal to 48 (391A1 or 391A2 power supplies), no further calculation is required.
  • Page 368 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet Qty x Unit Load = Total Hybrid/PBX Equipment or Modified MLS-12D MLS-18D MLS-34D BIS-10 BIS-22 BIS-22D BIS-34 BIS-34D Business Cordless 905 MLC-5 MDC 9000 MDW 9000...
  • Page 369 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Optional Equipment Direct Station Selector General-Purpose Adapter Hands-Free Unit Headset Adapter EICON board Total Actual Unit Load: 1 Unit loads are computed for each trunk for trunk-type network access lines.
  • Page 370 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Unit Load Calculation Unit Load Worksheet...

  • Page 371: Ni-1 Bri Review

    ISDN Ordering Code (IOC) standardized capability package “S” and a separate Multi-Line Hunt (MLH) service, depending on the customer's requirements. If the Central Office uses a Lucent Technologies 5ESS or Siemens SSC EWSD switch, MLH is available through the Series Completion feature.
  • Page 372 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Review To properly order and program NI-1 BRI service, it may be necessary to contact the local service provider to determine what services are available and the type of switching equipment used.
  • Page 373 NI-1 BRI Review Contact the local service provider and determine what type of central office switch serves your area (for example, Lucent Technologies 5ESS, Northern Telecom DMS-100, or Siemens SSC EWSD). Enter this information under the “Type of CO Switch” heading on page 2 of the form.
  • Page 374 The MERLIN LEGEND Communications System has currently been tested with each switch type in the following configurations: — Lucent Technologies 5ESS in a linear hunt group — Northern Telecom DMS-100 in a circular hunt group — Siemens SSC EWSD in a circular hunt group Other configurations are possible, but are not guaranteed to work.
  • Page 375 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Review NOTE: MERLIN LEGEND Release 4.0 does not support voice/data hunt groups with the Siemens SSC EWSD central office switch. Specify the total number of BRI lines under the Number of BRI Lines Ordered heading.
  • Page 376 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Review...

  • Page 377: Ni-1 Bri Provisioning

    Multiline Hunt Group or the Series Completion feature, depending on the central office switch type. Specific translations are provided for the following switches: Lucent Technologies 5ESS Northern Telecom DMS-100 Siemens SSC EWSD After determining that the local service provider offers National ISDN-1 service, the information contained in this appendix should be given to the local service provider, if necessary.

  • Page 378: Lucent Technologies 5Ess Switch Translations

    B-channels, two Directory Numbers (DNs) must be assigned with this package. The Lucent Technologies 5ESS switch also allows alternate voice and data hunting on one DN using the Series Completion feature. ISDN Capability Package “S”...
  • Page 379 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Fields that must be populated on Screens 4, 5, and 6: CKT TN < enter TN > CKT LCC <...

  • Page 380: Series Completion Feature Translations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Fields that must be populated on Screens 4, 5, and 6: CKT TN < enter TN > CKT LCC <...
  • Page 381 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations 5ESS SWITCH LABNSC1 (*)6. DSL OE _ ________ BRCS FEATURE PARAMETERS 7 to 9 (*)9. ASSOC UCKT 4 & 5...
  • Page 382 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287000 29. MAXB CHL1 30.
  • Page 383 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL)
  • Page 384 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations SCREEN 9 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF)
  • Page 385 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations SCREEN 12 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB1) >245.PPB1 TN _______ 254. RATE _______ 264.
  • Page 386 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-10 SCREEN 1 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228701 SERVICES AND FEATURES SCREENS (*)4.
  • Page 387 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-11 SCREEN 4 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228701 CIRCUIT VOICE...
  • Page 388 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-12 SCREEN 7 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146.
  • Page 389 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-13 SCREEN 1 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228703 SERVICES AND FEATURES SCREENS (*)4.
  • Page 390 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-14 SCREEN 4 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228703 CIRCUIT VOICE...
  • Page 391 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-15 SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL)
  • Page 392 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-16 SCREEN 9 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF)
  • Page 393 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-17 SCREEN 3 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID0122287040 29. MAXB CHL1 30.
  • Page 394 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-18 SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL)
  • Page 395 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations H-19 SCREEN 8 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >172. MESSAGE SERVICE (MSS) 175.

  • Page 396: Northern Telecom Dms-100 Switch Translations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-20 Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections.
  • Page 397 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-21 Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> < enter DN > <ISDNKSET> GROUP <...

  • Page 398: Multiline Hunt Group Feature Translations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-22 SPID_SUFFIX < enter spid suffix value > option VERSION <FUNCTIONAL> ISSUE <2> Associate new DN with LTID using the NEW command: SONUMBER <<cr>...
  • Page 399 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-23 2257141 TYPE: PILOT OF DNH HUNT GROUP SNPA: 201SIG: N/A LNATTIDX: N/A HUNT GROUP: HUNT MEMBER: LTID: PSATS LTCLASS: BRAFS LINE CLASS CODE:...
  • Page 400 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-24 QLT PSATS 141 LTID: PSATS 141 SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 401 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-25 QLT PSATS 142 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS:...
  • Page 402 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-26 LTID: PSATS SNPA: 201 DIRECTORY NUNBER:2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 403 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-27 LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 404 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-28 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
  • Page 405 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations H-29 LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER:2257146 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...

  • Page 406: Siemens Ssc Ewsd Switch Translations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-30 LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP PM NODE NUMBER: PM TERMINAL NUMBER: LTID...
  • Page 407 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-31 CLOSS = 0, BCHEQN =2, BCEQN = SP & AU3 & C56 & C64, CPDDN = 2156855917-VI & 2156855917-CMD, CPVDN2 = 2156855917, COE = CLASS1, LINKOPT = DYNNOPAL,...
  • Page 408 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-32 DISPSUB:DN=6855917; NPA = 215 DN = 6855917 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56...

  • Page 409: Series Completion Feature Translations

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-33 DISPSUB:DN=6855919; NPA = 215 DN = 6855919 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56...
  • Page 410 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-34 BCHEQN = 2. BCEQN = SP. BCEQN = AU3. BCEQN = C56. BCEQN = C64. CPDDN = 2156851189-VI. CPDDN = 2156851189-CMD.
  • Page 411 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-35 CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:08 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6851189.
  • Page 412 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-36 CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:15 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189.
  • Page 413 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-37 CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:22 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851289.
  • Page 414 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-38 CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:29 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATAMASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01.
  • Page 415 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-39 CONTINUATION TEXT 0010 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:38 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01.
  • Page 416 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-40 CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:44 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6852199.
  • Page 417 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-41 CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:51 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199.
  • Page 418 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-42 CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:58 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299.
  • Page 419 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-43 CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:05 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00.
  • Page 420 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-44 CONTINUATION TEXT 0021 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:13 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00.
  • Page 421 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-45 CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:20 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6853119.
  • Page 422 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-46 CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:27 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853119.
  • Page 423 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-47 CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:34 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853219.
  • Page 424 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-48 CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:40 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04.
  • Page 425 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-49 CONTINUATION TEXT 0032 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:49 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04.
  • Page 426 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations H-50...

  • Page 427: Network Engineering Forms

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Network Engineering Forms Network Engineering Forms This appendix contains one copy of each of the network planning forms used by the Network Engineering Group to plan and configure a MERLIN LEGEND Release 6.0 (or later) private network.
  • Page 428 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Network Engineering Forms Click here to view the E-1154 Form Click here to view the Network Design Form...

  • Page 429: Glossary

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-1 Glossary NOTE: The use of italics in this glossary denotes a cross-reference to other glossary entries or the expanded name for an acronym. Numerics 2B Data Digital information carried by two B-channels for better performance and quality;...
  • Page 430 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-2 Modem Data Station Analog Data Station Analog Multiline Also known as the MERLIN multiline telephone, this Telephone telephone transmits and receives analog signals and has a number of line buttons.
  • Page 431 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-3 IS II/III , MERLIN LEGEND Mail , and Lucent Technologies Automated Attendant application that automatically answers incoming Attendant calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
  • Page 432 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-4 Baud Rate Strictly speaking, a measurement of transmission speed equal to the number of signal level changes per second. In practice, often used synonymously with bit rate and bps . Bearer-Channel .
  • Page 433 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-5 Bits per second . Basic Rate Interface . Standard protocol for accessing Integrated Service Digital Network (ISDN) services. Broadband Transmission path having a bandwidth greater than a voice-grade channel.
  • Page 434 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-6 International Telegraph and Telephone Consultative CCITT Committee . Common-Channel Signaling . Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity.
  • Page 435 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-7 Clock When digital signals are transmitted over a Synchronization communications link, the receiving end must be synchronized with the transmitting end to receive the digital signals without errors using clock synchronization.
  • Page 436 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-8 Processor module , power supply module , other modules , Control Unit carriers , and housing of the system. Console Telephone and adjuncts (if any) at an operator or system programmer extension.
  • Page 437 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-9 Data Communications Equipment Type of ISDN terminal adapter that acts as the DCE at a Data Module data workstation that communicates over high-speed digital facilities. Data Rate Data Station Special type of extension where data communications take...
  • Page 438 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-10 DNIS Dialed Number Identification Service Dial-Out Code Digit (usually a 9) or digits dialed by telephone users to get an outside line. Dial Plan Numbering scheme for system extensions, lines, and trunks.
  • Page 439 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-11 Display Buttons Buttons on an MLX display telephone used to access the telephone’s display. Direct-Line Console . Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, to transfer calls, to make outside calls for users with outward calling restrictions, to set up conference calls, and to monitor system operation.
  • Page 440 (193 bits) in a 24-frame extended superframe. Electronic Switching System . Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
  • Page 441 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-13 Extension Programming performed at an extension to customize Programming telephones for personal needs; users can program features on buttons, set the telephone ringing pattern, and so on. See also Centralized Telephone Programming System...
  • Page 442 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-14 Frame One of several segments of an analog or digital signal that has a repetitive characteristic. For example, a DS1 frame consists of a framing bit and 24 bytes, which equals 193 bits.
  • Page 443 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-15 Hands-Free Unit . Unit for analog multiline telephones that allows users to make and receive calls on the speakerphone without using the handset. Home Screen Display normally shown on an MLX display telephone;...
  • Page 444 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-16 Interface Hardware and/or software that links systems, programs, or devices. Intersystem Calls In a private network , calls between a local extension and a local or non-local dial plan extension. Intuity Set of integrated applications that provides voice mail, fax messaging, Automated Attendant, call accounting, and...
  • Page 445 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-17 kilobits per second . kbps Key Mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface ( ICOM buttons ) for inside calling.
  • Page 446 This application is no longer available. Magic On Hold Lucent Technologies Music-On-Hold enhancement that promotes a company’s products or services. megabits per second . mbps AT&T tariffed digital WATS offering for outward calling.
  • Page 447 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-19 An enhanced tip/ring (Series 3) telephone supported in MLS Telephone MERLIN LEGEND Release 7.0 and later. No longer available. MLX Telephone Multiline button telephone that transmits and receives digital signals.
  • Page 448 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-20 Multiplexing Division of a transmission channel into two or more independent channels—either by splitting the frequency band into a number of narrower bands or by dividing the channel into successive time slots.
  • Page 449 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-21 Off-Premises Telephone . Single-line telephone or other tip/ ring device connected to the system via a 008 OPT module in the control unit. Appears as an inside extension to the system, but may be physically located away from the system.
  • Page 450 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-22 Jack . Also, refers to extension or line/trunk jacks Port before these are numbered according to the dial plan during programming. The lowest jack on a module is always Port 1.
  • Page 451 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-23 In a private network , facility that connects a networked PSTN Trunk system to the public switched telephone network . Public switched PSTN Telephone Network Queued Call Console .
  • Page 452 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-24 Signaling in which the least significant bit of every sixth Robbed-Bit frame per channel is used for signaling in that channel. Signaling Read-Only Memory . Computer memory that can be read, but cannot be changed.
  • Page 453 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-25 Station Message Detail Recording . Feature that captures SMDR usage information on incoming and outgoing calls. SMDR Printer Printer used to produce SMDR reports. Connected to the system via an RS-232 jack on the processor module .
  • Page 454 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-26 System Date and Date and time that appear on MLX display telephones and SMDR reports. Time System Programming of system functions and features that affect Programming most users, performed from an MLX-20L telephone or a computer using SPM .
  • Page 455 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-27 Telephone Power Equipment that provides power to an individual telephone. Supply Unit Terminal Adapter ISDN Terminal Adapter Tie Trunk Private trunk directly connecting two telephone switches. Timed Flash Switchhook Flash Tip/Ring...
  • Page 456 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-28 Unit Load Measure of the power load drain of a module, telephone, or adjunct . Unmonitored Extension for which no CTI application is receiving call CTI Link Monitored Extension Extension...
  • Page 457 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-29 Wide Area Telecommunications Service . Service that WATS allows calls to certain areas for a flat-rate charge based on expected usage. Tie trunk on which the originating end transmits an off-hook Wink-Start Tie Trunk signal and waits for the remote end to send back a signal (a...
  • Page 458 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Glossary GL-30...
  • Page 459 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-1 Index Numerics 008 MLX module 008 module 008 OPT module liii 2-32 AUDIX Voice Power 2-32 2-34 extension capacity MERLIN Mail voice messaging system 2-34 012 module liii 016 ETR module...
  • Page 460 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-2 Alert external 4-34 Allowed Lists 4-49 American Society of Composers, Artists, and Producers (ASCAP) 3-10 Analog multiline telephones and Delay Announcement Units 2-29 button assignments (Hybrid/PBX mode) 3-61 button assignments (Key/Behind Switch mode) 3-63...
  • Page 461 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-3 Backing up the system, system programming 2-11 Barrier codes 3-18 3-20 B-channel groups 3-34 Behind Switch mode button assignments 3-61 features BRI line options Service Profile Identifier (SPID) planning form instructions 3-48 BRI line options planning...
  • Page 462 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-4 Calling groups, (continued) overview 4-30 types 4-39 Calling Restrictions 5-35 Calling restrictions 5-34 5-35 overview 4-52 Calls-in-Queue alarm threshold 4-33 Calls-in-Queue alert 4-18 Camp-On 4-42 Capacity lines/trunks Centralized programming...
  • Page 463 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-5 Data communications extension jacks 5-20 Data communications equipment Data forms Data Hunt Group Data stations analog voice and modem data buttons in Hybrid/PBX mode 5-29 calling restrictions 5-34 extension jacks...
  • Page 464 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-6 Direct Station Selector (DSS) buttons 3-72 park zones 4-23 ranges 4-23 Directed call completion 4-20 Direct-Line Console (DLC) Automatic Hold 4-16 button assignment 3-72 3-74 button assignments 3-72 definition...
  • Page 465 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-7 Extensions, (continued) module types 2-15 numbering plans 2-36 Facility Restriction Levels (FRLs) 4-67 Fax machines features message threshold message-waiting receiver FCC registration PF registration number Features adding copying of...
  • Page 466 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-8 Group Calling, (continued) interaction with Music on Hold and External Page Port trunks options 4-33 overview 4-30 touch-tone receivers (TTRs) required 2-20 Group channel assignments 3-34 Group Cover button 4-29...
  • Page 467 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-9 Jacks, (continued) lines/trunks 2-26 primary operator position 2-23 system programming tip/ring (T/R) equipment 2-32 Key mode data stations 5-32 FCC registration permanent setting up Labeling display telephones 4-56 extensions...
  • Page 468 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-10 Lines/trunks, (continued) Primary Rate Interface (PRI) 3-23 3-24 QCC operator to receive calls 3-15 QCC queue priority 3-15 remote access 3-17 T1 service 3-23 3-25 T1 Switched 56 service 3-29 3-40...
  • Page 469 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-11 MLX telephones and Delay Announcement Devices 2-26 as programming equipment (MLX-20L telephone) button assignments in Hybrid/PBX mode 3-61 button assignments in Key and Behind Switch mode 3-61 Extension Copy feature jacks...
  • Page 470 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-12 Off-Premises Range Extender (OPRE) One-Touch Call Handling 4-42 Operation modes Operator features 4-16 Operator hold timer 4-16 4-21 Operator positions 2-24 Outmode signaling 3-13 OUTWATS Overflow Prompt-based 4-39...
  • Page 471 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-13 Primary Rate Interface (PRI), (continued) framing format 3-32 incoming services 3-34 line appearance routing 3-34 line coding 3-32 line compensation 3-32 network selection table 3-34 3-37 number to send 3-39...
  • Page 472 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-14 Release 4.2 3-24 Remote Access xlix barrier codes 3-18 dial-in tie trunks 3-18 Direct Inward Dial (DID) trunks 3-18 3-44 modifying overview 3-17 Private network tandem trunks 3-18 shared access 3-18...
  • Page 473 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-15 Station Message Detail Recording (SMDR) language 2-10 2-11 options 4-44 Subpatterns 4-67 Supplemental Alert Adapter (SAA) 2-28 Support calling group 4-35 Switchhook Switchhook flash System adding to adjuncts 3-10...
  • Page 474 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-16 T1 service, (continued) overview 3-25 signaling mode 3-26 type of service 3-25 T1 Switched 56 service 3-25 clock synchronization 3-27 dial plan routing 3-30 direction 3-29 framing format 3-26...
  • Page 475 Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-17 Touch-tone receivers (TTRs), (continued) system requirements 2-18 voice messaging system requirement 2-18 Transfer audible 4-42 TransTalk Wireless telephone 2-16 Trunk-to-trunk transfer 3-12 3-13 TSAPI GL-27 Unit load rules Unit load worksheet Unit loads...

  • Page 476: Index

    Issue 1 MERLIN LEGEND Communications System Release 7.0 System Planning 555-670-112 April 1999 Index IN-18...
  • Page 477 Lucent Technologies Bell Labs Innovations We’d like your opinion ... Lucent Technologies welcomes your feedback on this document. Your comments can be of great value in helping us improve our documentation. ® MERLIN LEGEND Communications System Release 7.0 System Planning Guide...

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