Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions page 432

Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) to a shorter interval.
If abandoned calls on hold are disconnected, the problem is solved.
If abandoned calls on hold still do not disconnect, or if the Hold Disconnect
Time was already set to the shortest interval, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold
release signal. If the local phone company does not send a hold release signal, or
if they do but the problem still occurs, call the hotline.*
All Calls Disconnected
Possible Cause 1: You just ran the Restore Programming (#125) procedure.
What to do: This is normal behavior after running Restore Programming (#125);
the system resets itself. In the future, warn users before beginning the restore, or
perform the restore during nonbusiness hours. If you did not run Restore
Programming (#125), go to Possible Cause 2.
Possible Cause 2: Power was interrupted to the control unit.
What to do: Make sure the control unit's power cord is plugged securely into the
wall outlet. Also make sure the on/off switch is in the "ON" position ("O") if you
have a 5-Slot carrier.
If the green LEDs on the modules are lit and the trouble is gone, the
problem is corrected.
If the green LEDs on the modules are lit but the trouble remains, call the
hotline.*
If the green LEDs on the modules are out, go to Possible Cause 2 in "All
Phones Dead: No Dial Tone or Lights."
If any green LEDs on the modules are flashing, call the hotline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S.,
call your Lucent Technologies Representative or local authorized Dealer.
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Troubleshooting