Auto Attendant - Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

Auto Attendant

An auto attendant answers calls and directs them to a specified extension, Calling
Group, or Hunt Group (based on the digits a caller dials after listening to a list of
choices in a recorded greeting). For example, the auto attendant could answer
calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. An
auto attendant can be set up for immediate call handling or delayed call handling.
Backup for Receptionist
A common use of an auto attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, the auto
attendant handles it. This prevents calls from going unanswered.
shows how the auto attendant would be connected to your system.
Lines
Figure 4-4. Backup for Receptionist
To Use
Follow the instructions packaged with the auto attendant. Make sure that the unit
is in backup call-answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the auto attendant answers and plays
a recorded message, such as: "Please hold for the receptionist or dial an
extension number now."
To Program
1. Use Line Assignment (#301) to assign all the lines to extension X that you
want the auto attendant to cover.
2. Set Line Ringing for all lines assigned to extension X to Delayed Ring.
3. Make sure extension X is not assigned as a Call Waiting (#316) extension.
Ext. X
CONTROL
UNIT
Ext. 10
Receptionist's Desk
Figure 4-4
Auto
Attendant
Ext. Message
Intercom Intercom
+ Feature ABC DEF
1 2 3
GHI JKL MNO
– Conf 4 5 6
Mic PQRS TUV WXYZ
Transfr 7 8 9
HFAI
#
Spkr Hold * 0
Using Auxiliary Equipment
4-9