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MERLIN LEGEND 6
Lucent Technologies MERLIN LEGEND 6 Manuals
Manuals and User Guides for Lucent Technologies MERLIN LEGEND 6. We have
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Lucent Technologies MERLIN LEGEND 6 manual available for free PDF download: System Manager's Manual
Lucent Technologies MERLIN LEGEND 6 System Manager's Manual (472 pages)
Communications System
Brand:
Lucent Technologies
| Category:
Conference System
| Size: 4 MB
Table of Contents
Table of Contents
4
Important Safety Instructions
15
New Features and Enhancements
17
Release 6.0 Enhancements
17
Prior Releases: Features and Enhancements
23
Release 3.1 Enhancements
23
Release 4.0 Enhancements
26
Release 4.1 Enhancements
29
Release 4.2 Enhancements
31
Release 5.0 Enhancements
33
About this Book
39
Intended Audience
39
How to Use this Book
39
Terms and Conventions Used
40
Security
41
Related Documents
42
How to Comment on this Book
43
1 Read this First
45
Overview
45
Your Role as System Manager
48
The System Planning Forms
49
Upgrading the System
50
Environmental Requirements
50
2 About the System
53
Modes of Operation
53
Background
54
The Local Loop
55
The Telephone Network
56
The Evolution of Switches
58
The Switching Office Hierarchy
60
System Overview
61
System Overview
63
Incoming Trunks
64
Incoming Trunks
65
Modes of Operation
68
Modes of Operation
69
Components
70
System Components
72
Line/Trunk and Extension Modules
73
GS/LS-MLX Module
73
Features
74
Applications
74
Applications
76
Programming the System
77
System Capacities
77
Auxiliary Components
78
Auxiliary System Components
80
Data Communications Capabilities
81
3 System Components
83
Control Unit
83
Processor Module
84
Power Supply Module
86
Line/Trunk and Extension Modules
93
Line/Trunk and Extension Modules
94
Telephones
96
MLX-28D Telephone
98
MLX-20L Telephone
99
MLX-16DP Telephone
100
MLX-10D Telephone
101
MLX-10 Telephone
102
MLX-5D Telephone
103
Direct Station Selector
105
Single-Line Telephones
107
Operator Consoles
112
Maximum Number of System Operator Positions
112
Adapters
116
Adjuncts
126
Adjunct Summary
126
Power-Related Hardware
128
4 Features and Applications
133
Features
133
Feature Finder: Basic Calling and Answering (Non-Networked Systems)
137
Feature Finder: Covering Calls and Having Calls Covered (Non-Networked Systems)
145
Feature Finder: Calling Privileges and Restrictions (Non-Networked Systems)
148
Feature Finder: Customizing Phones (Non-Networked Systems)
151
Feature Finder: Messaging (Non-Networked Systems)
153
Feature Finder: Timekeeping
155
Feature Finder: System Manager's Functions and Features (Non-Networked Systems)
156
Feature Finder: Special Operator and Supervisor Features (Non-Networked Systems)
163
Covering Calls
166
Selective Coverage Features
171
Features for Covering Calls (Non-Networked Systems)
173
Facility Restriction Levels
180
Applications
192
Application Descriptions and Modes of Operation
194
Voice Messaging Systems
196
Features and Applications
202
5 Putting the System to Work
203
Scenario 1: a Small Office
204
Medical Office Needs
205
Medical Office Floor Plan
206
Scenario 2: a Professional Office
209
Law Firm Floor Plan
210
Executive Staff Needs
211
Secretarial Staff Needs
212
Administrative/Support Staff Needs
213
Other Needs
214
Law Firm Equipment
218
Law Firm Call Coverage and Call-Handling
219
Law Firm Calling Restrictions
223
Optimizing Your System
224
CTI Link Overview
226
Putting the System to Work
230
MERLIN LEGEND Communications System Release
230
6 Managing the System
231
Using the Task Descriptions
232
Using the Programming Procedures
233
Introduction to System Programming
235
Typefaces Used in Summary Programming Procedures
235
Information Screen
236
Menu Selection Screen
237
Data Entry Screen
238
System Programming Menu Screens
238
System Programming Menu Options
239
Screen Keys
240
Station Busy Screen
241
Idle States
242
Programming from the Console
243
MLX-20L Telephone with Direct Station Selector (DSS)
244
Display Buttons and Main Menu
245
Console Overlay
246
Programming from a PC with SPM
248
Exiting System Programming
248
Centralized Telephone Programming
254
Features that Can be Copied: All Telephones
260
Features that Can be Copied: Direct-Line Consoles Only
262
Using Reports
264
Setting System Date And/Or Time
268
Backing up the System
269
Adding an Extension
270
Moving an Extension
273
Removing an Extension
274
Assigning a Hotline Extension
276
Changing Calling Restrictions
278
Changing Trunk-To-Trunk Transfer Status
279
Changing Coverage Delay Options
281
Ring Delays Affecting Coverage
282
Group Coverage Call Delivery Rules (Release 4.1 and Later Systems)
284
Adding/Removing a Line
287
Adding a DLC Operator Position
288
Maximum Number of Operator Positions
288
Adding a QCC Operator Position
291
Maximum Number of Operator Positions
292
Adding Operator Features
294
Connecting Auxiliary Equipment
296
Changing Calling Group Assignments
299
Revising Allowed Lists
301
Assigning Allowed Lists to Extensions
303
Revising Disallowed Lists
304
Assigning Disallowed Lists to Extensions
306
Changing Group Coverage Assignments
307
Revising Night Service with Group Assignment
309
Revising Night Service with Coverage Control
311
Changing Extension Directory Labels
313
Changing Trunk Labels
314
Changing Posted Message Labels
315
Changing Calling Group Labels
317
Changing System Directory Labels
318
Adding a CTI Link
319
Removing a CTI Link
323
7 Learning more
325
Guides
325
Learning more
328
System Reference Guides Overview
328
System Guides Information Finder
337
Information Finder: Features
338
Information Finder: Programming
341
8 Troubleshooting the System
347
All Phones Are Dead (no Dial Tone or Lights)
348
Some Phones Are Dead (no Dial Tone or Lights)
349
Difficulty Making Outside Calls
351
Phone Does Not Ring
354
DLC Console Not Ringing for Incoming Calls
357
QCC Console Not Ringing for Incoming Calls
358
Single-Line Phones Ring Back after Completed Call
359
Cannot Transfer Call after Answer on an Outside Line
360
Night Service Not Working
361
Calls Not Going to Voice Mail
363
Callers Getting Incorrect Response from Voice Mail
365
Calls Not Going to Coverage
366
Trouble Hearing Called Party
367
Programmed Button Fails
367
Reminder Messages Received with the Wrong Time
368
Recall/Switchhook Does Not Work
369
Calling Group Members Not Receiving Calls
370
Calls Not Receiving Screen Pop
371
Calling Group Overflow Calls Not Receiving Screen Pop
373
Secondary Announcements Not Playing as Programmed
373
Checking the Effectiveness of Delay Announcements
374
Other or Unresolved Problems
376
A Customer Support Information
377
Support Telephone Number
377
Federal Communications Commission
377
(FCC) Electromagnetic
377
Interference Information
378
Canadian Department of Communications (DOC) Interference Information
378
FCC Notification and Repair Information
378
Installation and Operational Procedures
379
DOC Notification and Repair Information
381
Renseignements Sur la Notification du Ministère des Communications du Canada Et la Réparation
382
Security of Your System: Preventing Toll Fraud
385
Toll Fraud Prevention
386
Other Security Hints
392
Limited Warranty and Limitation of Liability
396
Remote Administration and Maintenance
397
B about Telecommunications
399
Telephone Extension Equipment
400
Transmission Facilities
401
Switching Equipment
403
Signaling
406
C System Capacities
410
Hardware and Software Capacities
410
D System Planning Forms
417
E Removing/Reinstalling the Control Unit Cover
421
Removing the Control Unit Housing
422
Installing the Control Unit Housing
422
Installing the Top Cover
423
Installing the
424
E–3 Installing the Front Cover
424
Analog Multiline Telephones
454
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