Table of Contents
Advertisement
Document #: 555-660-132
Comcode 108196205
Issue 1, February 1998
MERLIN LEGEND
Communications System
Analog Direct-Line Consoles
Operator's Guide
Contents
Your Analog Direct-Line Console ........................................................... Inside Front-1
Your System Display Console ................................................................................. 2
Describes DSS Buttons, DSS Button Lights
Your Direct-Line Console ...................................................................................... 3
Tones, Rings
Feature Finder ................................................................................................ 4-6
Use to choose the right feature for the activity you want to perform.
Headsets .......................................................................................................... 7
Headpieces, Manual Operation, One-Touch Operation
Call Handling ................................................................................................. 8-9
Answering Calls, Auto Answer All, Making Calls ...................................................... 8
Hold, Conference, Transfer ................................................................................ 9
Messaging .................................................................................................. 10-13
Messaging Features Table ............................................................................... 10
Send/Remove Message, Reminders .................................................................... 11
Signaling & Notify, Receiving Messages .............................................................. 12
Leaving Messages, Posting Messages ................................................................. 13
Using Features ................................................................................................ 14
Feature Button, Feature Codes
Often-Used Features ..................................................................................... 15-22
Account Codes, Alarm, Alarm Clock, Timer, & Calendar ........................................... 15
Authorization Codes, Auto Dial .......................................................................... 16
Barge-In, Callback & Line Request ..................................................................... 17
Call Waiting, Camp-On, Coverage ...................................................................... 18
Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel) .............................. 19
Forward & Follow Me, Night Service, Paging ........................................................ 20
Last Number Dial, Privacy, Recall, Saved Number Dial, System Speed Dial,
Voice Announce ............................................................................................ 22
Programming Buttons & Settings ...................................................................... 23-24
Programming Buttons, Programming Settings ........................................................ 23
Programming Codes ....................................................................................... 24
Pull-Out Card
Use this card to keep track of speed dial codes and group and line numbers.
®
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for Lucent Technologies Merlin Legend 10BS
Summary of Contents for Lucent Technologies Merlin Legend 10BS
-
Page 1: Table Of Contents
Document #: 555-660-132 Comcode 108196205 Issue 1, February 1998 MERLIN LEGEND Communications System Analog Direct-Line Consoles Operator’s Guide Contents Your Analog Direct-Line Console ... Inside Front–1 Your System Display Console ... 2 Describes DSS Buttons, DSS Button Lights Your Direct-Line Console ... 3 Tones, Rings Feature Finder ... -
Page 2: Line Buttons
Your Analog Direct-Line Console -Line Buttons- All Telephones NNN-XXXX Make/receive outside calls only. Telephones with ICOM Buttons ICOM Ring Make/receive inside calls and receive inside voice- announced calls. ICOM Voice Make inside voice- announced calls and receive inside ringing and voice- announced calls. - Page 3 Your Analog Direct-Line Console Set alarm. Select time, day, or date. Start and Fwd Turn on alarm. Set time, day, or date forward. Display Timekeeping Buttons: BIS-34D Note: The operation of the Recall, Transfer, Conference, Drop, and Hold buttons and features may vary depending on how your system is set up.
- Page 4 Your System Display Console Dedicated Feature Buttons Message Speaker Message Speaker Lights when there is Turn the a message. Press to speakerphone read messages. on/off. T/P Switch Move to P to program or T to test. Center position for normal operation. Dialpad Speaker/Ring Volume Dedicated Feature Buttons...
-
Page 5: Your Direct-Line Console
Your Direct-Line Console -Tones- Tone Dial tone (steady) Busy (slow repeating tone) Fast busy (fast repeating tone) Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in dial tone followed by steady tone) Callback (5 short beeps) Call Waiting (1 or 2 beeps) -Rings-... -
Page 6: Feature Finder
Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 14) or programmed by following the instructions in Programming Buttons & Settings (p. 23). Calling If you want to ... -
Page 7: Customizing Your Phone
Feature Finder Customizing Your Phone If you want to ... Program a feature on an unused line button. Adjust volume of the speaker, handset, or ringer. Give your phone its own distinctive ring. Delay or remove the ring from an outside, SA, or ICOM line button. - Page 8 Feature Finder Messaging If you want to ... Let a co-worker know you called. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display phones.
-
Page 9: Manual Operation
Headsets Headsets are designed for hands-free telephone use and consist of several components, depending upon whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For information on telephone features for headsets, see Auto Answer All, p. 8, and Voice Announce, p. 22. Note: A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button. -
Page 10: Auto Answer All
Call Handling -Answering Calls- You can answer a call using the handset, headset, or speakerphone. Different calls have distinctive ringing patterns. To identify calls by their ringing patterns, see Rings, p. 3. To answer a ringing call: Lift the handset, press the Spkrphone button, or use the headset. -
Page 11: Hold, Conference, Transfer
Call Handling -Hold- When you have a call or conference on hold, your phone beeps once each minute. 1. Press the Hold button to put a call on hold. Do not press the Drop button to end a conference while the call is on hold. 2. -
Page 12: Messaging
Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or Send/Remove Message. -
Page 13: Send/Remove Message, Reminders
Messaging -Send/Remove Message- To program: See Programming Buttons & Settings, p. 23. You can turn the Message light at a co-worker’s extension on or off using a programmed Send/Remove Message button. This is the only way you can indicate a waiting message on a co-worker's nondisplay telephone. -
Page 14: Signaling & Notify, Receiving Messages
Messaging -Signaling & Notify- To program: See Programming Buttons & Settings, p. 23. Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then call you in response to the beep. You must program a different line button for each extension you wish to contact. -
Page 15: Leaving Messages, Posting Messages
Messaging These features can be used to send messages to users who have display telephones. -Leaving Messages- To program: See Programming Buttons & Settings, p. 23. To leave a message at a busy or unanswered extension you are calling: • Press the programmed Leave Message button, Press the programmed Feature button and dial 25. -
Page 16: Using Features
Using Features There are two ways to activate a feature: • Directly, by pressing a programmed Feature button, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 23) -Feature Button- To program a line button to be used as your Feature button: 1. -
Page 17: Often-Used Features
Often-Used Features -Account Codes- To program: See Programming Buttons & Settings, p. 23. In some companies, you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. -
Page 18: Authorization Codes, Auto Dial
Often-Used Features -Authorization Codes- To program: See Programming Buttons & Settings, p. 23. This feature is useful at companies where there are telephones in public areas that are restricted form making some calls. If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make an outside call with your... -
Page 19: Barge-In, Callback & Line Request
Often-Used Features -Barge-In- To use this feature, ask your system manager to program a Barge-In button on your console. If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. -
Page 20: Call Waiting, Camp-On, Coverage
Often-Used Features Call Waiting- If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers. When a call is waiting, you hear a single beep (inside call) or two beeps (outside call). -
Page 21: Do Not Disturb
Often-Used Features -Direct Voice Mail- To program: See Programming Buttons & Settings, p. 23. Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mail. You can also use the feature after you have dialed the extension;... -
Page 22: Night Service
Often-Used Features -Forward & Follow To program: See Programming Buttons & Settings, p. 23. Forward and Follow Me send your calls to another phone when you are busy and need your calls covered or when you are not working at your own desk. -
Page 23: Park, Pickup, Park & Pickup
Often-Used Features -Park- Park puts a call on a special type of hold, so that it can be picked up from any phone in the system. Pick up a parked call by using the Pickup feature. To park a call at your own extension on the SA or ICOM button that the call arrived on: •... -
Page 24: Voice Announce
Often-Used Features Last Number Dial- To program: See Programming Buttons & Settings, p. 23. This feature automatically redials the last number you called. You should program Last Number Dial on a button. To use: 1. Press the same type of line button used to place the first call (for example, ICOM or SA). -
Page 25: Programming Codes
Programming Buttons & Settings If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally, see Using Features, p. 14. • Some features must be programmed on a button or they can’t be used. (These features are marked with a on the Programming Codes list on the next page.) •... -
Page 26: Programming Codes
Programming Buttons & Settings Programming Codes Account Code Alarm Authorization Code Auto Answer All Auto Dial inside outside Callback automatic callback off• automatic callback on• selective callback Call Waiting• Camp-On Coverage Coverage inside on• Coverage inside off• Buttons for covering calls Primary Cover Secondary Cover Group Cover... -
Page 27: Security Alert
Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. - Page 28 OFTEN-USED SYSTEM SPEED DIAL CODES Called Party Message DO NOT DISTURB Code Called Party POSTED MESSAGES Code Message Code Code...
-
Page 29: Other Numbers
Paging Group/Page All COVERAGE/PICKUP/CALLING GROUPS Group Name Called Party PAGING NUMBERS Loudspeaker Paging Line Zone: Zone: Zone: Zone: Zone: Zone: No. Group Name OTHER NUMBERS Called Party... -
Page 30: Special Characters
Feature Codes Account Code Authorization Code Callback Call Waiting pick up waiting call Camp-On Direct Voice Mail Extension Status ES Off Follow Me Forward inside outside Forward and Follow Me cancel from all extensions cancel from one extension cancel from your phone Last Number Dial Messaging cancel message...
Need help?
Do you have a question about the Merlin Legend 10BS and is the answer not in the manual?
Questions and answers