Music On Hold (#602) - Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

Music On Hold (#602)

Description
This System Programming procedure activates or deactivates the MUSIC ON
HOLD jack on the processor module. The jack must be active and an audio
source must be connected to the jack in order to provide recorded music or
messages to callers on hold.
Related Features
You can adjust the volume of Music On Hold using Music On Hold
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Volume (#614).
If Ring on Transfer (#119) is Not Active and Music On Hold is Active,
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transferred callers hear music-on-hold until the call is answered.
If Music On Hold is Active, users with system phones with speakers can
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play Background Music through their phones' speakers.
If Automatic System Answer is on, callers hear music-on-hold while
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waiting for someone to answer the call.
If Direct Extension Dial is on, callers hear ringing when the call is
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transferred regardless of the settings for Music On Hold (#602) and Ring
on Transfer (#119).
If the receptionist at extension 10 uses the Wake Up Service Button
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(#115) to schedule wake up calls, the recipients hear music-on-hold when
they answer their wake up calls.
Considerations
If Music On Hold is Not Active or if no audio source is connected, callers on
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hold hear silence.
The audio source must be connected to the control unit using an RCA
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phono plug. The MUSIC ON HOLD input jack accepts a maximum input of
2 Volts at 50 Kohms. For more information, see the PARTNER Advanced
Communications System Installation guide.
If the audio source develops trouble (such as a bad tape), you can quickly
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turn it off by changing the Music On Hold setting to Not Active until you are
able to solve the problem.
The performance of music over telephone lines is a public performance
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under United States Copyright law. Accordingly, in order for the
performance of that music to be lawful, it must be licensed annually to the
user by the copyright owners or their representatives.
The Magic on Hold system, available from Lucent Technologies, includes
the required license for the first year. This license must be renewed
annually.
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Feature Reference