Lucent Technologies PARTNER Endeavor 362 Programming And Use Manual
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Lucent Technologies PARTNER Endeavor 362 Programming And Use Manual

Lucent Technologies PARTNER Endeavor 362 Programming And Use Manual

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PARTNER Endeavor
Communications System
Programming and Use
™
518-458-100
Comcode 108340803
Issue 2 August 1998

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  • Page 1 ™ PARTNER Endeavor Communications System Programming and Use 518-458-100 Comcode 108340803 Issue 2 August 1998...
  • Page 2 Support Telephone Number In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Call the hotline at 1-800- 721-7071 or your Lucent Technologies Authorized Dealer, if you need assistance when programming or using your system.
  • Page 3 Federal Communications Commission (FCC) Interference Information References to FCC regulations are not applicable outside of the U.S. Class A Compliance This equipment, in the 5-Slot configuration and in the 2-Slot configuration with a 362EC module or PARTNER MAIL VS, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules.
  • Page 4 FCC. In the event repairs are needed on this equipment, please contact the Lucent Technologies hotline at 1-800-721-7071 or your local Authorized Dealer. For warranty information, see Appendix B.
  • Page 5 To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.

  • Page 6: Table Of Contents

    Contents About This Guide Purpose Overview Features and Capabilities System Components Auxiliary Equipment 1-13 Programming Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options 2-10 Using System Programming 2-16 Telephone Programming Options 2-21...
  • Page 7 Contents Answering Machines Auto Attendant Credit Card Scanners Fax Machines 4-10 Modems 4-18 Night Service with Auxiliary Equipment 4-20 Voice Messaging Systems 4-22 Feature Reference Overview AA (Automated Attendant) Extensions (#607) Abbreviated Ringing (#305) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) Answering Calls 5-10 Auto Dialing...
  • Page 8 Contents Call Park 5-49 Call Pickup (I6XX) 5-51 Call Waiting (#316) 5-52 Caller ID 5-54 Caller ID Inspect (F17) 5-56 Caller ID Name Display (F16) 5-58 Caller ID Type (#122) 5-59 Calling Group Extensions (#502) 5-61 Conference Calls 5-62 Conference Drop (F06) 5-64 Copy Settings (#399) 5-65...
  • Page 9 Contents Hunt Group Extensions (#505) 5-121 Intercom Dial Tone (#309) 5-123 Joining Calls 5-124 Last Number Redial (F05) 5-126 Line Access Mode (#313) 5-128 Line Access Restriction (#302) 5-130 Line Assignment (#301) 5-132 Line Coverage Extension (#208) 5-136 Line Ringing 5-138 Making Calls 5-140...
  • Page 10 Contents System Password (#403) 5-201 System Release Status (F59) 5-202 System Reset—Programming Saved (#728) 5-203 System Speed Dial Numbers 5-205 System Time (#103) 5-208 Toll Call Prefix (#402) 5-209 Touch-Tone Enable (F08) 5-210 Transfer Return Extension (#306) 5-211 Transfer Return Rings (#105) 5-213 Transferring Calls 5-215...
  • Page 11 Contents Specifications Maintenance, Repair, and Ordering Information Maintenance Repair Information Lucent Technologies Limited Warranty and Limitation of Liability Product Ordering Information Speed Dial Form Speed Dial Form Glossary GL-1 Index IN-1 Programming Quick Reference Feedback Form...

  • Page 12: About This Guide

    Terminology Throughout this guide, the PARTNER Endeavor Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones . You can also use industry-standard telephones with the system, which are referred to as standard phones in this guide.
  • Page 13 A feedback form is located at the end of this guide, after the appendices. If the form is missing, send your comments and recommendations for changes to: Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room 2W-226), Basking Ridge, NJ 07920 (FAX 1-908-953-6912).
  • Page 14 Purpose Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
  • Page 15 About This Guide...

  • Page 16: Overview

    Overview Features and Capabilities The following list provides an overview of the PARTNER Endeavor™ Communications System’s features. The features apply to all releases of PARTNER Endeavor unless specified otherwise. Full line of system phones, some with displays showing date, time, and programming and feedback messages.
  • Page 17 Overview Power failure operation with a standard phone, allowing you to make calls from extension 10 during a power failure while retaining programmed equipment settings for up to four days. (An optional Uninterruptible Power Supply, or UPS, is also available to allow full equipment operation during a power failure.) Centrex or PBX operation support—including one-touch dialing of feature access codes on system phones.

  • Page 18: System Components

    The term “control unit” is used to refer to the stand-alone PARTNER Endeavor 362 processor module (or to the carrier and the modules it contains), since this is the heart of the system. Figure 1-1 shows an example of system components.
  • Page 19 Overview PARTNER Endeavor 362 Processor Module MUSIC HOLD Endeavor (for extension jacks on last 2 ports of Endeavor 362 Processor Module or 362EC Expansion Module) Endeavor -18D Endeavor Expansion Endeavor -18 Figure 1-1. Sample System Components...
  • Page 20 Tip Ring devices are only supported on the bottom two ports). By using four 362EC expansion modules, you can have a maximum of 40 extensions with 15 lines (one PARTNER Endeavor 362 processor module and four 362EC expansion modules). NOTE: A 362EC expansion module will work ONLY in conjunction with a PARTNER Endeavor 362 processor module.
  • Page 21 PARTNER Endeavor 362 processor module or 362EC expansion module. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor module or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 22 Stand-alone PARTNER Endeavor 362 processor module (Total = 3 lines, 8 extensions) 2-Slot Carrier One PARTNER Endeavor 362 processor module, one 362EC expansion module (Total = 6 lines, 16 extensions) 2-Slot Carrier One PARTNER Endeavor 362 processor module, one PMVS...
  • Page 23 System mode is determined by the configuration of the processor module. By default, the system is configured for Key mode. Changing to Hybrid mode requires modifying the processor module. Only Lucent Technologies Authorized Personnel or Authorized Dealers can modify the processor module to accommodate Hybrid mode.
  • Page 24 System Components System phone users can press any of the available pool buttons on their phones or they can enter the pool access code at intercom dial tone to make an outside call. (Standard phone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their phones do not have pool buttons.) After the user presses a pool button or enters a pool access code, the system selects a free line from the pool for the user to make the call.
  • Page 25 Overview Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER Endeavor-34D, PARTNER Endeavor-18D, PARTNER Endeavor-18, and PARTNER Endeavor-6 telephones. You can also use the TransTalk© 9000-series wireless phones, including MDW 9000, MDW 9010, MDW 9030P and MDW 9031P Pocketphone, although they are not discussed in this guide.
  • Page 26 System Components Table 1-3. PARTNER Endeavor-Model System Phones Total Number of Programmable Buttons with Status Lights Total Number of Programmable Buttons without Status Lights Key Mode Button Capacity (Number of Programmable Buttons with Status Lights) Hybrid Mode Pool Button Capacity Line Capacity Intercom Buttons Display...
  • Page 27 PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports. The following Lucent Technologies phones can make use of the system’s message-waiting capability: 2500 YMGL Single-Line Analog Telephone Set 8101 Analog Telephone 8101M Analog Telephone (This model is recommended.)

  • Page 28: Auxiliary Equipment

    Auxiliary Equipment Enhanced Tip Ring Ports There are eight Enhanced Tip Ring ports per processor module and 362EC expansion module. The top six station ports support only Enhanced Tip Ring devices and the bottom two ports support both Enhanced Tip Ring and Tip Ring devices.
  • Page 29 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.

  • Page 30: Programming

    Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the needs of your business.

  • Page 31: Hardware Considerations

    For each 362EC or Endeavor processor module, the system assigns three lines and eight extensions. The system numbers lines and extensions consecutively from left to right in a 2-Slot Carrier, beginning with the PARTNER Endeavor 362 processor module in the leftmost slot; in a 5-Slot carrier, the numbering also begins with the PARTNER Endeavor 362 processor module (in the center slot), and then moves to the left-most module and continues consecutively from left to right.

  • Page 32: Initial System Setup

    Initial System Setup Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only.
  • Page 33 Programming Line Ringing (Centralized Telephone Programming) to specify when a line will start ringing at each extension that has the line. For additional information about line ringing options, see ‘‘Programming a Receptionist’s Extension’’ on page 2-23. Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line (intercom or outside), when a user at the extension lifts the handset or presses make a call without first selecting a specific line button.
  • Page 34 Initial System Setup For extensions with standard phones, set Automatic Line Selection to intercom first. This enables standard phones to access equipment features, including intercom calling. When users lift the handsets on standard phones, they hear intercom dial tone. To access a pool, they can dial the pool access code 880, 881, 882, or 883 or dial 9 to access the first available line or pool in the sequence.

  • Page 35: Changing Settings After Installation

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 36 Changing Settings after Installation Pool Extension Assignment (#314) Pool Line Assignment (#207) PARTNER Voice Messaging PC Card For more information about setting these features, see Chapter 5, ‘‘Feature Reference.’’ For more information on using the PARTNER Voice Messaging PC card, see PARTNER Voice Messaging PC Card Installation, Programming and Use.
  • Page 37 Programming If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) t o add the line to an existing pool. IMPORTANT: Do not use Number of Lines (#104) if you add lines to the system after initial setup, because it changes Pool Line Assignment (#207), Pool Extension...

  • Page 38: Changing Settings To Support Pbx Or Centrex Services

    Changing Settings to Support PBX or Centrex Services Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” PBX services are provided by a private telephone switch.

  • Page 39: System Programming Options

    Programming Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code “9” on most systems), followed by one or more pauses, in the stored number. System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features...
  • Page 40 System Programming Options IMPORTANT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System phones provide more protection than standard phones. Therefore, it is strongly recommended that you install system phones where restricting phone use is important. Locking an Extension The system offers a Station Lock feature that lets users enter a four-digit code on their telephone dialpad to lock their extensions.
  • Page 41 Programming Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line Type of Restrictions or Setting for Line Setting for Line Access Permissions for the Assignment (#301) and Pool Restriction (#302) and Pool Extension Extension Assignment (#314) Access Restriction (#315) Can receive and place All outside lines and pools “No access”...
  • Page 42 System Programming Options Table 2-2 provides examples of settings that can be used to restrict an extension’s dialing once it gets an outside line or pool. Table 2-2. Settings that Restrict an Extension’s Dialing Once It Gets an Outside Line or Pool Type of Setting for Line Setting for Line...
  • Page 43 Programming To override all dialing restrictions except Line Access Restriction (#302), pool Access Restriction, and Night Service with System Password (#403), use Allowed Phone Number Lists (#407) to create up to eight lists of outside numbers that otherwise-restricted extensions can dial. Then use Allowed List Assignments (#408) to assign one or more of the lists to an extension.
  • Page 44 System Programming Options — Music-On-Hold Volume (#614) controls the volume at which the music plays when the Music-On-Hold jack is active. Changes to this setting affect the many features that use Music-On-Hold: Background Music, Call Park, Call Waiting, Conference, Exclusive Hold, Hold, Transfer, and Transfer Return. —...
  • Page 45 Call Coverage. Backup and Restore Features The PARTNER Endeavor 362 processor module has one PC Card slot. This slot functions similarly to a floppy drive on a PC, in that information can be added to the system or copied from the system using a PC Card inserted into the slot.

  • Page 46: Using System Programming

    Using System Programming Backup Programming—Manual (#124) enables you to initiate a backup of your system and telephone programming settings whenever you feel that it is necessary. It is recommended that a backup be performed after any change to the system or telephone programming. Restore Programming (#125) copies either the manual or the automatic backup data stored on a PC Card back to the system, thereby enabling you to restore settings to their status at the time of the last automatic or manual backup.
  • Page 47 Programming You use the following special buttons while programming: cycle forward and backward through the programming procedures. You can use these buttons to select a procedure. (If a procedure instructs you to press , pressing these buttons one after the other enables you to repeat the current programming procedure.) cycle forward and backward through a procedure’s parameters.
  • Page 48 Using System Programming Next Next Next Procedure Item Data Remove Prev Prev Prev Enter Procedure Item Data System Central Program Tel Program Message Feature Next Next Next Remove Procedure Item Data Prev Prev Prev Enter Procedure Item Data Wild System Central Program Tel Program...
  • Page 49 Programming Button Locations When programming from a PARTNER Endeavor model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies. Figure 2-3 on page 2-21 shows the relative location of buttons on each PARTNER Endeavor- model phone.
  • Page 50 Using System Programming Ext. Message Intercom Intercom Ext. Message Intercom Intercom Intercom Intercom Ext. Message Figure 2-3. Button Locations on PARTNER Endeavor-Model Phones 2-21...

  • Page 51: Telephone Programming Options

    Programming Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press . To move back to System Programming when you are in Centralized Telephone Programming, press then Remote Programming...
  • Page 52 Telephone Programming Options Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing on a standard phone) plus a two-digit code. Unlike System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numbers are available only at the extension for which they are programmed.
  • Page 53 Programming Backup Answering Options To assist the receptionist in handling calls, consider the following features: Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting.
  • Page 54 Fax Management button for the fax machine connected to extension 16. With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.

  • Page 55: Using Telephone Programming

    Programming Line/ Programmable Buttons Any unused Ext. Message line button is Intercom Intercom programmable Figure 2-4. Button Programming for Receptionist’s Phone Alternatively, an Intercom Autodialer for the extensions the receptionist dials most frequently can be used. This leaves buttons on the phone free for more features and phone numbers.
  • Page 56 Using Telephone Programming Ext. Message Any unused Intercom Intercom line button is programmable Figure 2-5. Example of PARTNER Endeavor-18D Phone as a Key Extension Intercom Intercom Ext. Message Figure 2-6. Example of PARTNER Endeavor-6 Phone as a Pooled Extension Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11.
  • Page 57 Programming 34-button phones in the system, you must use a 34-button display phone to program since an 18-button phone cannot be used to program a 34-button phone. To program a phone from extension 10 or 11, use the following procedure: 1.
  • Page 58 Using Telephone Programming 5. Program Personal Speed Dial Numbers, Auto Dial numbers, or system features as described in Chapter 5. To erase the current programming from a button, press the button, then press 6. To change the settings for another extension, press , then dial the new extension number.
  • Page 59 Programming 2-30...

  • Page 60: Learning About Telephones

    Learning about Telephones This chapter explains how system and standard phones work with the system, as well as, combination extensions where more than one phone or standard device is installed. In addition, basic call-handling features and dial-code features are listed at the end of this chapter.
  • Page 61 Learning about Telephones Buttons and Indicators PARTNER Endeavor-34D Display Programmable Buttons (4 without lights) Feature Line/Programmable Buttons (32 with lights) – Conf Intercom Buttons Mic/ Transfr Ext. Message HFAI Intercom Intercom Message Light Feature Spkr Hold – Conf Mic/ PQRS WXYZ Transfr HFAI...
  • Page 62 System Telephones PARTNER Endeavor-6 Line/Programmable Buttons Intercom Buttons Intercom Intercom Message Light Ext. Message Feat Spkr Mic/ – Conf HFAI Feat Spkr Transfr Hold Mic/ – Conf HFAI PQRS WXYZ Hold Transfr PARTNER Endeavor-18D PARTNER Endeavor-18 Display Programmable Buttons (4 without lights) Line/Programmable Buttons (16 with lights) Intercom Buttons...
  • Page 63 Learning about Telephones extensions show additional information; these “Fax Management” buttons are described in Chapter 4. When a phone is in programming mode, the lights show information about programmed settings; see Chapter 2 for details.) Table 3-1 shows the meanings of the various light patterns for each possible button assignment.
  • Page 64 System Telephones Table 3-1. Light Patterns for System Phones — Continued Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Wink (long on, short off) A call on the line Green wink — — is either on hold means the or parked.
  • Page 65 Learning about Telephones Ringing Patterns System phones have these ringing patterns: An outside call will ring... ring... ring. An intercom call will ring BEEP... ring BEEP... ring BEEP . If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display.
  • Page 66 System Telephones If you are already on a call, you can switch from the handset to the speaker and hanging up the handset. Conversely, and microphone by pressing if you are using the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone will turn off.

  • Page 67: Standard Telephones

    In conference rooms, a separate speakerphone (such as the SoundStation® from Lucent Technologies) is recommended, since the built-in speaker on a system phone is designed for individual use. Standard Telephones In addition to system phones, you can connect industry-standard touch-tone or rotary dial phones—and even some feature phones (which have built-in calling...
  • Page 68 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 69 Learning about Telephones Dial Tones Standard phones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you are connected with an inside line.
  • Page 70 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 71 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor module or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.

  • Page 72: Combination Extensions

    NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor module or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.

  • Page 73: Using Telephones

    Learning about Telephones The lights on the system phone show what the standard telephone is doing as well as what the system phone is doing. For an explanation of light patterns, see ‘‘Lights’’ on page 3-3. If Privacy is active at a combination extension, no other extension can join a call in progress at either a system phone or a standard device.
  • Page 74 Using Telephones Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone dialpad. From a system phone, you can dial , followed by the two- or three-digit code (or press a programmed Auto Dial button); from a standard phone, you typically dial followed by the two- or three-digit code when you have intercom dial tone.
  • Page 75 Learning about Telephones 3-16...

  • Page 76: Using Auxiliary Equipment

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 77 NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 78 (such as a doorphone) are installed in a location other than the building where the control unit is installed. The system supports the Lucent Technologies IROB protector, which provides coverage for up to 3,000 feet (915 meters) for standard devices and 1,000 feet (305 meters) for system phones.

  • Page 79: Answering Machines

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 80 Answering Machines Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...
  • Page 81 Using Auxiliary Equipment Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine.
  • Page 82 Answering Machines Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: When you do not want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension...

  • Page 83: Auto Attendant

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.

  • Page 84: Credit Card Scanners

    Credit Card Scanners To Use: Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-answering mode. When callers call the main number for your company, the receptionist normally picks up the call. If the receptionist is busy, the auto attendant answers and plays a recorded message, such as: “Please hold for the receptionist or dial an extension number now.”...

  • Page 85: Fax Machines

    Using Auxiliary Equipment NOTE: Credit card scanners only work on Tip Ring ports, which are the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module. Using Credit Card Scanners When you make a call on the credit card scanner, an outside line is automatically selected.
  • Page 86 Fax Machines Using the Fax Management Feature On any system phone, you can program a button with lights to serve as a Fax Management button. The lights next to this button tell you when the fax machine is in use, available, or not answering (for example, when it is out of paper). You can also use the button to transfer calls from your extension to the fax machine with a single touch.
  • Page 87 Using Auxiliary Equipment Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence—...
  • Page 88 Fax Machines If you are using the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. Use Fax Machine Extensions (#601) to identify fax extensions.
  • Page 89 Using Auxiliary Equipment To Program: 1. If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X. If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools and then use Line Assignment (#301) to assign only line A to extension X.
  • Page 90 Fax Machines To Use: When a person answers a call and hears a fax machine signaling on the other end, the person can transfer the call to extension X—the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine—an outside line will be automatically selected.
  • Page 91 To receive a fax, fax machines rely on an incoming signal to ring. Fax machines only work on Tip Ring ports, which are the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module. Fax machines that are used for sending only may be used at any port.
  • Page 92 Fax Machines 2. Set Automatic Line Selection for extension X to select outside lines first (line A selected last). For pooled extensions, set Automatic Line Selection for extension X to select pools and outside lines first (line A selected last). 3.

  • Page 93: Modems

    Using Auxiliary Equipment Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.
  • Page 94 To receive information, modems rely on an incoming signal to ring. Modems only work on Tip Ring ports, which are the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module. Modems that are used for sending only may be used at any port.

  • Page 95: Night Service With Auxiliary Equipment

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 96 If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have a Lucent Technologies answering machine with the Call Intercept feature, the answering machine drops off the call when you join it.

  • Page 97: Voice Messaging Systems

    NOTE: With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.
  • Page 98 Voice Messaging Systems Delayed Call Handling Figure 4-12 shows a PARTNER MAIL VS system that provides delayed call handling. This setup allows the receptionist at extension 10 to provide personalized service by answering calls during normal business hours. The PARTNER MAIL VS system (connected to extensions Z1 and Z2) handles calls when the receptionist is busy or not available, so calls do not go unanswered.
  • Page 99 Using Auxiliary Equipment To Program: The following list summarizes the PARTNER Endeavor Communications System programming procedures you use to implement the previous example: 1. Use Group Call Distribution (#206) to assign all outside lines to Hunt Group 7 (the VMS hunt group) to provide Automated Attendant Service on these lines.

  • Page 100: Feature Reference

    Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for or I for , plus a two- or three-digit code).
  • Page 101 Feature Reference If you have trouble finding a feature name in this chapter, consult the index. Perhaps you know the feature by a different name. Or, if you know the feature by its System Programming procedure code or feature dial code, consult the numerical listings below to find the correct feature name.
  • Page 102 Overview Dial-Code Feature Do Not Disturb Voice Mailbox Transfer Exclusive Hold VMS Cover Recall Caller ID Name Display Save Number Redial Caller ID Inspect Last Number Redial Voice Interrupt On Busy Talk-Back Conference Drop Background Music Privacy F20, XX,XX Call Coverage Touch-Tone Enable Station Lock F09XX...

  • Page 103: Aa (Automated Attendant) Extensions (#607)

    Automated Attendant Service of a voice messaging system.) With the exception of headphones, auxiliary equipment works only on Tip Ring ports (the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module). Because headphones do not require a ring, they can be plugged into any port.

  • Page 104: Abbreviated Ringing (#305)

    Abbreviated Ringing (#305) Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line or pool button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).

  • Page 105: Allowed List Assignments (#408)

    Feature Reference Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to eight Allowed Phone Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure.

  • Page 106: Allowed Phone Number Lists (#407)

    Allowed Phone Number Lists (#407) Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
  • Page 107 Feature Reference Valid Entries Up to 12 digits including 0–9, , and (any single digit) Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted.
  • Page 108 Allowed Phone Number Lists (#407) 6. At this point: To change the phone number you just entered, press repeat Steps 4 and 5. To delete the phone number you just entered, press To add other phone numbers to this list, press and repeat Steps 4 and 5.

  • Page 109: Answering Calls

    Additional features enable users to pick up calls at other extensions— see Related Features below. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 110 Answering Calls For system phones and most standard phones, the user can identify the type of call by the system’s ringing patterns. System display phones can also show in the display the type of call that is ringing at the extension. (See Ringing Patterns.) Note that there are no unique ringing patterns for coverage calls or forwarded calls.
  • Page 111 Feature Reference 3. Respond to the originator of the voice interrupt on busy call. The third party with whom you were originally speaking does not hear your response, but you can hear that third party. 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party.

  • Page 112: Auto Dialing

    Auto Dialing Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, or feature codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
  • Page 113 Feature Reference PARTNER-6 phones have only four buttons available for lines, pools, and/or Auto Dial numbers. A combined total of 576 outside Auto Dial and Personal Speed Dial numbers can be programmed. For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system.
  • Page 114 Auto Dialing Using From a system phone, to dial an outside number or extension number (you can lift the handset or press , but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press and dial the two-digit line number).

  • Page 115: Automatic Extension Privacy (#304)

    Feature Reference Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for standard phones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.
  • Page 116 Automatic Extension Privacy (#304) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Automatic Extension Privacy setting for an extension: f 0 0 s s # 3 0 4 1.

  • Page 117: Automatic Line Selection

    Feature Reference Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
  • Page 118 Automatic Line Selection Valid Entries Key Extension: Outside system lines, Intercom Pooled Extension: Pool 880 button 1, button 2, Intercom, Pools 881-883, individual lines NOTE: The Valid Entries are given in order of appearance.The ( ) represents the default. Examples: System Phone At key extensions, with Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number).
  • Page 119 Feature Reference 3. Press 4. Press the line, pool, or buttons in the desired order. For each button pressed, the following appears on the display: Auto Line Select 5. To exit Automatic Line Selection, press 6. Press and enter a new extension number or exit programming mode.

  • Page 120: Automatic System Answer Button (#111)

    Automatic System Answer Button (#111) Automatic System Answer Button (#111) This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods.
  • Page 121 Feature Reference Considerations The Automatic System Answer/Direct Extension Dial PC card is purchased separately and must be installed (see PARTNER PC Card Installation Instructions ) . Use the Automatic System Answer Record/Playback feature to record a message before using Automatic System Answer since there is no default message.
  • Page 122 Automatic System Answer Button (#111) 3. Select another procedure or exit programming mode. 4. Label the Automatic System Answer button at extension 10. Using To turn Automatic System Answer on: Press the Automatic System Answer button at extension 10. The green light is on steady and Automatic System Answer is on. If calls are ringing when Automatic System Answer is turned on, the calls will be answered immediately by the system.

  • Page 123: Automatic System Answer Delay (#110)

    Feature Reference Automatic System Answer Delay (#110) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
  • Page 124 Automatic System Answer Delay (#110) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as and on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: f 0 0 s s # 1 1 0 1.

  • Page 125: Automatic System Answer Lines (#204)

    Feature Reference Automatic System Answer Lines (#204) Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting and then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
  • Page 126 Automatic System Answer Lines (#204) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To identify the lines on which outside calls should be answered by the system: f 0 0 s s # 2 0 4 1.

  • Page 127: Automatic System Answer Mode (#121)

    Feature Reference Automatic System Answer Mode (#121) Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line);...
  • Page 128 Automatic System Answer Mode (#121) If Automatic System Answer Mode is set to Hold, calls are placed on hold at extension 10; however, any extension with access to the line on which the call is held can retrieve the call. If Automatic System Answer Mode is set to Hold and a call is placed on hold for longer than one minute, the system generates a short Hold Reminder Tone at extension 10.

  • Page 129: Automatic System Answer Record/Playback (I891)

    Feature Reference Automatic System Answer Record/Playback (I891) Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 20 seconds. Related Features After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call...
  • Page 130 Automatic System Answer Record/Playback (I891) You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by the system to be completed.
  • Page 131 Feature Reference To play back the message, follow the instructions from Step 5 in the following procedure. To exit from the procedure, hang up the handset. To play back an Automatic System Answer message: 1. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed.

  • Page 132: Automatic Vms Cover (#310)

    Automatic VMS Cover (#310) Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
  • Page 133 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Automatic VMS Cover setting for an extension: f0 0 s s # 3 1 0 1. Press at extension 10 or 11.

  • Page 134: Background Music (F19)

    Background Music (F19) Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music-On-Hold audio source.
  • Page 135 Feature Reference Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or f 1 9 press If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2.

  • Page 136: Backup Programming-Automatic (#123)

    Considerations To perform either automatic or manual backups, purchase a Backup/Restore PC Card from Lucent Technologies. If the PC Card has not been installed, see the PARTNER PC Card Installation Instructions . Whenever the setting for Backup Programming—Automatic is changed from Not Active to Active, a backup will occur at the next occurrence of 2:00 a.m.
  • Page 137 Feature Reference NOTE: Although you can change the setting for Backup Programming— Automatic (#123) without having a Backup/Restore in the PC Card slot, you must have a PC Card in the slot before a backup can take place. The same Backup/Restore PC Card can be used for both automatic and manual backups, since the data is recorded in two separate files.

  • Page 138: Backup Programming-Manual (#124)

    Considerations To perform either manual or automatic backups, purchase a Backup/Restore PC Card from Lucent Technologies. If the PC Card has not been installed, see the PARTNER PC Card Installation Instructions . You must have a Backup/Restore PC Card in the PC Card slot before a backup can take place.
  • Page 139 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To begin a manual backup of system settings: 1. Verify that a Backup/Restore Card is in the processor module. f 0 0 s s# 1 2 4 2.

  • Page 140: Call Coverage (F20,Xx,Xx)

    Call Coverage (F20,XX,XX) Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is a system extension number) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.
  • Page 141 Feature Reference For transferred calls: — If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105). — If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.
  • Page 142 Call Coverage (F20,XX,XX) You can program Call Coverage on a button on a system phone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered; when the green light is off, Call Coverage is not active.
  • Page 143 Feature Reference To send calls for coverage using the programmed button: 1. Press the programmed button. If an originating extension and a covering extension were programmed on the button, Call Coverage is activated (on a button with lights, the green light is on).

  • Page 144: Call Coverage Rings (#116)

    Call Coverage Rings (#116) Call Coverage Rings (#116) Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension.

  • Page 145: Call Forwarding/Call Follow-Me (F11,Xx,Xx)

    Feature Reference Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number). Users can activate this feature from their own extension ( Call Forwarding ) or from any other extension in the system ( Call Follow-Me ).
  • Page 146 Call Forwarding/Call Follow-Me (F11,XX,XX) You can program Call Forwarding on a button on a system phone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded; when the green light is off, calls ring at your extension.
  • Page 147 Feature Reference To forward calls using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 2.

  • Page 148: Call Park

    Call Park Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music-On-Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
  • Page 149 Feature Reference To retrieve a parked call using Call Pickup: 1. Dial 2. Dial the extension number or press an Auto Dial button for the extension where the call is parked. Standard Phone To park a call: 1. While on a call, press the switchhook or The call is put on hold and you hear intercom dial tone.

  • Page 150: Call Pickup (I6Xx)

    Call Pickup (I6XX) Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is a system extension number). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.

  • Page 151: Call Waiting (#316)

    Description This feature applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 152 Call Waiting (#316) To change the Call Waiting setting for an extension: f 0 0 s s # 3 1 6 1. Press at extension 10 or 11. 2. Enter the number of the extension to receive Call Waiting. 3. To assign or unassign Call Waiting, press until the appropriate value displays.

  • Page 153: Caller Id

    Feature Reference Caller ID Description Caller ID is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the duration of the call.
  • Page 154 Caller ID If users receive a call routed to their extension by Direct Extension Dial, a voice messaging system, or automated attendant, the Caller ID information is passed to their extension when they answer the call. If users Transfer a call, the Caller ID information is passed to the destination extension.

  • Page 155: Caller Id Inspect (F17)

    Feature Reference Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
  • Page 156 Caller ID Inspect (F17) 3. Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or intercom button. The green light is off when the feature is deactivated. 5-57...

  • Page 157: Caller Id Name Display (F16)

    Feature Reference Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).

  • Page 158: Caller Id Type (#122)

    Caller ID Type (#122) Caller ID Type (#122) Description This System Programming procedure can be set for Singapore or USA operation. USA Operation Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system phones for the duration of the call.
  • Page 159 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Caller ID Type setting: f 0 0 s s # 1 2 2 1. Press at extension 10 or 11.

  • Page 160: Calling Group Extensions (#502)

    Calling Group Extensions (#502) Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...

  • Page 161: Conference Calls

    Feature Reference Conference Calls Description This section explains how to set up conference calls using the button on a system phone or the switchhook on a standard phone. For system phones, a conference call connects up to five parties (including the conference originator) in a single call.
  • Page 162 Conference Calls information about such features, see the documentation for your PBX or Centrex system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature instead.) Outside parties may be harder to hear on a conference call than on a two-party call, depending on the number of parties and the outside lines connected to the system.

  • Page 163: Conference Drop (F06)

    Feature Reference Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties.

  • Page 164: Copy Settings (#399)

    Copy Settings (#399) Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #316 Call Waiting #302 Line Access Restriction #401 Outgoing Call Restriction #303 Display Language #405 Disallowed List Assignments #304 Automatic Extension Privacy #408 Allowed List Assignments #305 Abbreviated Ringing...
  • Page 165 Feature Reference 3. At the Data- - - - - - - - - - - - prompt, enter the target extension to copy to—any extension except the source extension is valid. For example, to copy to extension 22, press 4.

  • Page 166: Dial Mode (#201)

    Dial Mode (#201) Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).

  • Page 167: Direct Extension Dial Button (#113)

    Feature Reference Direct Extension Dial Button (#113) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist.
  • Page 168 Direct Extension Dial Button (#113) Considerations The Automatic System/Direct Extension Dial PC card is purchased separately and must be installed (see the PARTNER PC Card Installation Instructions . Use the Direct Extension Dial Record/Playback to record a message before using Direct Extension Dial since there is no default message. It is recommended that you use only one automated answering option for incoming calls (either this feature, the Automated Attendant Service of the voice messaging system, or a PARTNER Attendant).
  • Page 169 Feature Reference If you want to assign Direct Extension Dial to a specific button, press 3. The display reads: DXD Button 3 Select Button Then press a programmable button with lights to assign Direct Extension Dial to that button. 3. Select another procedure or exit programming mode. 4.

  • Page 170: Direct Extension Dial Delay (#112)

    Direct Extension Dial Delay (#112) Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).

  • Page 171: Direct Extension Dial Lines (#205)

    Feature Reference Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
  • Page 172 Direct Extension Dial Lines (#205) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To identify the lines on which outside calls should be answered for Direct Extension Dial: f 0 0 s s # 2 0 5 1.

  • Page 173: Direct Extension Dial Record/Playback (I892)

    Feature Reference Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
  • Page 174 Direct Extension Dial Record/Playback (I892) To record a Direct Extension Dial message: 1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for any calls in the process of being answered by these features to be completed. 2.
  • Page 175 Feature Reference 5. Press . The following display appears: Message Playback After the message is played back, you hear a confirmation tone and the following appears on the display: DXD: 1=Rec 2=Play 6. At this point: To re-record the message, follow the instructions from Step 5 in the procedure for recording a message.

  • Page 176: Direct Line Pickup-Active Line (I68Ll)

    Direct Line Pickup—Active Line (I68LL) Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a system line number).This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone.
  • Page 177 Feature Reference 3. Press a programmable button. i 6 8 4. Press left 5. Program another button for this extension or exit programming mode. Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit system line number of the line you want to pick up or join;...

  • Page 178: Direct Line Pickup-Idle Line (I8Ll)

    Direct Line Pickup—Idle Line (I8LL) Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone.
  • Page 179 Feature Reference Using System Phone 1. If you want, lift the handset. 2. Press the programmed button and dial the two-digit system line number of the idle line you want to access; or press and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1.

  • Page 180: Disallowed List Assignments (#405)

    Disallowed List Assignments (#405) Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to eight Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure.

  • Page 181: Disallowed Phone Number Lists (#404)

    Feature Reference Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to eight lists of up to 10 telephone numbers each.
  • Page 182 Disallowed Phone Number Lists (#404) Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, 5 5 5 5 6 7 8 press All Telephone Numbers in One Area Code. The following list entries prevent calls to the 900 area code: —...
  • Page 183 Feature Reference — For touch-tone phones Prevents use of *67 to block Caller ID information — For rotary phones 1167 Prevents use of 1167 to block Caller ID information Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To create a list of Disallowed Phone Numbers:...

  • Page 184: Display

    Display Display Description PARTNER Endeavor-model display phones have a 2-line, 16-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Number dialed when making a call Duration of call (call timer) Number (and name if programmed) of the extension calling when receiving an intercom call or transferred call...
  • Page 185 Feature Reference These batteries are used to retain system programming settings during a power failure. See Chapter 6, ‘‘Troubleshooting,’’, for instructions for replacing the batteries. — Backup-Failure Alarm messages appear if an automatic backup is unsuccessful. The message is displayed until you clear the alarm (or until the next successful automatic backup or system restart).

  • Page 186: Display Language (#303)

    Display Language (#303) Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages.

  • Page 187: Distinctive Ring (#308)

    Feature Reference Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.

  • Page 188: Do Not Disturb (F01)

    Do Not Disturb (F01) Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
  • Page 189 Feature Reference To program a Do Not Disturb button: f 0 0 s s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. f 0 1 4.

  • Page 190: Doorphone Alert Extensions (#606)

    Doorphone Alert Extensions (#606) Doorphone Alert Extensions (#606) Description This System Programming procedure identifies extensions that are signaled when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.

  • Page 191: Doorphone Extension (#604 And #605)

    Feature Reference Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
  • Page 192 Doorphone Extension (#604 and #605) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a doorphone extension: f 0 0 s s # 6 0 4 1. Press # 6 0 5 for doorphone 2) at extension 10 .

  • Page 193: Emergency Phone Number List (#406)

    Feature Reference Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to ten telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
  • Page 194 Emergency Phone Number List (#406) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To create an Emergency Phone Number List: f 0 0 s s # 4 0 6 1.

  • Page 195: Exclusive Hold (F02)

    Feature Reference Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call).
  • Page 196 Exclusive Hold (F02) Using While active on an outside call on a system phone: f 0 2 1. Press the programmed button or press to put the call on Exclusive Hold. The green light next to the line, pool, or button flutters.

  • Page 197: Extension Name Display

    Feature Reference Extension Name Display Description Users can assign a name to their extension: up to 12 characters long on PARTNER Endeavor-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call.
  • Page 198 Extension Name Display Table 5-1. Character Codes Letters: Numbers: A = 21 N = 62 blank = 11 B = 22 O = 63 0 = 00 C = 23 P = 71 1 = 10 D = 31 Q = 72 2 = 20 E = 32 R = 73...

  • Page 199: External Hotline (#311)

    Description This procedure applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 200 External Hotline (#311) A standard phone without a dialpad is recommended for use as the external hotline. You can identify several extensions as external hotlines. Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To identify an external hotline extension:...

  • Page 201: Fax Machine Extensions (#601)

    This System Programming procedure identifies extensions to which fax machines are connected. If you want the fax to receive incoming faxes, the fax machine extension must be on the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module.

  • Page 202: Group Call Distribution (#206)

    Group Call Distribution (#206) Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
  • Page 203 Feature Reference Examples Here are some useful applications for Group Call Distribution: Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist.

  • Page 204: Group Calling-Ring/Page (I7G/I*7G)

    Group Calling—Ring/Page (I7G/I*7G) Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
  • Page 205 Feature Reference Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist can transfer the call to the group instead of making separate intercom calls. For example, a car dealership puts all extensions for the sales staff into Calling Group 1.
  • Page 206 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor module or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 207 Feature Reference To transfer a call to a Calling Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial and a group number (1–4). You can hang up or stay on the line to announce the call.

  • Page 208: Group Hunting-Ring/Voice Signal (I77G/I*77G)

    Group Hunting—Ring/Voice Signal (I77G/I*77G) Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
  • Page 209 Feature Reference If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of transfer return rings.
  • Page 210 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor module or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 211 Feature Reference * 7 7 To make a voice-signaled call, press and a group number (1–6). After the beep, start talking. Your voice is heard through the speaker of the first available system phone that is not busy. If no one answers, the call does not keep hunting. To transfer a call to a Hunt Group: 1.

  • Page 212: Group Pickup (I66G)

    Group Pickup (I66G) Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
  • Page 213 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a Pickup Group button: f 0 0 s s c 1. Press at extension 10 or 11. 2.

  • Page 214: Hold

    Hold Hold Description This section explains how to place and retrieve calls on hold, using either the button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
  • Page 215 Feature Reference Using System Phone To put a call on hold: 1. Press The green light next to the , line, or pool winks. To retrieve a call that you put on hold: 1. Press the , line, or pool button next to the winking green light. 2.

  • Page 216: Hold Disconnect Time (#203)

    Hold Disconnect Time (#203) Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals.
  • Page 217 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the hold disconnect time: f 0 0 s s # 2 0 3 1. Press at extension 10 or 11.

  • Page 218: Hotline (#603)

    Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports.
  • Page 219 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To identify a hotline extension and its alert extension: f 0 0 s s # 6 0 3 1. Press at extension 10 or 11 .

  • Page 220: Hunt Group Extensions (#505)

    Hunt Group Extensions (#505) Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
  • Page 221 Voice Messaging Systems and to the documentation shipped with the voice messaging system for more information. NOTE: When using the PARTNER MAIL system, you can only use the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module. Valid Entries 1 = Assigned to group...

  • Page 222: Intercom Dial Tone (#309)

    Intercom Dial Tone (#309) Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.

  • Page 223: Joining Calls

    Feature Reference Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
  • Page 224 Joining Calls How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: Press the line button next to the steady red light and lift the handset, i 6 8 Lift the handset and press and the two-digit line...

  • Page 225: Last Number Redial (F05)

    Feature Reference Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features You can use Save Number Redial to temporarily save the last number dialed.
  • Page 226 Last Number Redial (F05) Using System Phone To use Last Number Redial: 1. If you want, lift the handset. f 0 5 2. Press the programmed button or press Digits are displayed on system display phones as they are dialed. Standard Phone To use Last Number Redial: 1.

  • Page 227: Line Access Mode (#313)

    Feature Reference Line Access Mode (#313) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.
  • Page 228 Line Access Mode (#313) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Line Access Mode setting for a specific extension: f 0 0 s s # 3 1 3 1.

  • Page 229: Line Access Restriction (#302)

    Feature Reference Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only.
  • Page 230 Line Access Restriction (#302) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To restrict an extension from making calls on a specific line: f 0 0 s s # 3 0 2 1.

  • Page 231: Line Assignment (#301)

    Feature Reference Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions . This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page).
  • Page 232 Line Assignment (#301) Ext. Message Intercom Intercom Ext. Message Intercom Intercom Intercom Intercom Ext. Message Figure 5-1. Default Line Assignments 5-133...
  • Page 233 Feature Reference Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
  • Page 234 Line Assignment (#301) If you want to assign the line to a specific button, press . The following appears on the display: LineAssign15 L01 3 Select Button Then press a button with lights to assign the line to that button. If you use option 3 after a line has been assigned, the line moves from the old button to the new button you select.

  • Page 235: Line Coverage Extension (#208)

    Feature Reference Line Coverage Extension (#208) Description This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line.
  • Page 236 Line Coverage Extension (#208) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Line Coverage setting for an extension: f 0 0 s s # 2 0 8 at extension 1.

  • Page 237: Line Ringing

    Feature Reference Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
  • Page 238 Line Ringing Examples Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. Receptionist Backup. If you want all calls on a line or in a pool to ring directly at users’...

  • Page 239: Making Calls

    Feature Reference Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Hybrid Mode Only Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line.
  • Page 240 Making Calls Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1–6. For more information, see Group Hunting—Ring/Voice Signal. If Station Lock is used at an extension, users cannot dial outside numbers except marked System Speed Dial Numbers and numbers on the Emergency Phone Number List (#406).
  • Page 241 Feature Reference 3. Dial the phone number. To make an outside call using a specific pool: 1. Press the idle pool button (red and green lights are both off) or dial plus the three-digit pool access code (880, 881, 882, or 883). 2.
  • Page 242 Making Calls System Phone You can lift the handset or press before dialing, then: 1. Press an idle button (red and green lights are both off). You hear intercom dial tone, and the green light next to the button is on steady. 2.
  • Page 243 Feature Reference If you hear ringing, you have reached an idle standard, TransTalk 9000-series phone, or a busy system phone with Voice Interrupt On Busy Not Assigned. Your call is not completed until someone answers. 5-144...

  • Page 244: Manual Signaling (F13Xx Or F13*Xx)

    Manual Signaling (F13XX or F13*XX) Manual Signaling (F13XX or F13*XX) Description This feature is only available on system phones. This feature lets you program a button on your PARTNER or PARTNER Endeavor phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call.
  • Page 245 Feature Reference To respond to a signal, the target extension must place an intercom call to the person signaling. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a Manual Signaling button: f 0 0 s s c 1.

  • Page 246: Message Light Off (F10Xx)

    Message Light Off (F10XX) Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is a system extension number). Related Features For instructions for turning on the message light, see Message Light On (F09XX).
  • Page 247 Feature Reference 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn off the message light:...

  • Page 248: Message Light On (F09Xx)

    For message-waiting capability, standard phones with LED-compatible message-waiting lights must be connected to the PARTNER Endeavor 362 processor or 362EC expansion module. On a standard phone, the message light flashes (only when the phone is idle) to indicate that the extension has received a message.
  • Page 249 Feature Reference 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. f 0 9 4. Press 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button.

  • Page 250: Music-On-Hold (#602)

    The Magic-On-Hold system, available from Lucent Technologies, includes the required license for the first year. This license must be renewed annually.
  • Page 251 Feature Reference Valid Entries 1 = Active 2 = Not Active Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the setting of the Music-On-Hold jack: f 0 0 s s # 6 0 2 1.

  • Page 252: Music-On-Hold Volume (#614)

    This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the Music-On-Hold jack on the PARTNER Endeavor 362 processor module. This setting is system-wide. Related Features Music-On-Hold (#602) activates or deactivates the Music-On-Hold jack on the processor module.

  • Page 253: Night Service Button (#503)

    Feature Reference Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
  • Page 254 Night Service Button (#503) Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned 3 = Select Button (then press a programmable button to assign Night Service to that button) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a Night Service Button at extension 10:...
  • Page 255 Feature Reference 2. Enter the password. The green light is on steady. Night Service is on. To turn Night Service off: 1. Press the Night Service button at extension 10. If a System Password is programmed, the green light next to the button flashes;...

  • Page 256: Night Service Group Extensions (#504)

    Night Service Group Extensions (#504) Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Any extensions that would normally ring during the day, will also ring.

  • Page 257: Number Of Lines (#104)

    Feature Reference Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool.
  • Page 258 Number of Lines (#104) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To assign lines to the system at initial system setup: f 0 0 s s # 1 0 4 1.

  • Page 259: Outgoing Call Restriction (#401)

    Feature Reference Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See Dialing Restrictions and Permissions for a summary of calling restrictions. Related Features This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
  • Page 260 Outgoing Call Restriction (#401) Valid Entries 1 = No Restriction (can make toll, local, and intercom calls) 2 = Inside (intercom) Only 3 = Local (intercom and local) Only Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To identify the types of outgoing calls that can be made on all lines at an...

  • Page 261: Outgoing Call Restriction Button (#114)

    Feature Reference Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction. For example, after a guest’s departure, a hotel manager can change the Outgoing Call Restriction setting of the room phone from No Restriction to Inside Only so outside calls cannot be made from the phone after the guest checks out.
  • Page 262 Outgoing Call Restriction Button (#114) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program an Outgoing Call Restriction button at extension 10: f 0 0 s s # 1 1 4 at extension 1.
  • Page 263 Feature Reference 3. Press the Outgoing Call Restriction button at extension 10 or lift the handset and replace it back in the cradle. The green light next to the Outgoing Call Restriction button goes off and extension 10 resumes normal operation. 5-164...

  • Page 264: Outside Conference Denial (#109)

    Outside Conference Denial (#109) Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference.

  • Page 265: Personal Speed Dial Numbers

    Feature Reference Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing at intercom dial tone on a standard phone) and the two-digit code from 80 through 99.
  • Page 266 Personal Speed Dial Numbers Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program Personal Speed Dial numbers: f 0 0 s s c at extension 1. Press 10 or 11. 2.
  • Page 267 Feature Reference Standard Phone You can dial Personal Speed Dial numbers on a standard phone, but the numbers must be programmed from extension 10 or 11. To dial a programmed Personal Speed Dial number: 1. Lift the handset. You hear intercom dial tone. 2.

  • Page 268: Pickup Group Extensions (#501)

    Pickup Group Extensions (#501) Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code.

  • Page 269: Pool Access Restriction (#315)

    Feature Reference Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881, but not receive incoming calls on the lines in that pool;...
  • Page 270 Pool Access Restriction (#315) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To restrict an extension from making or receiving calls on all the lines in a specific pool: f 0 0 s s # 3 1 5 1.

  • Page 271: Pool Extension Assignment (#314)

    Feature Reference Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883).
  • Page 272 Pool Extension Assignment (#314) Considerations You cannot assign pool buttons to extension 10 or to any key extension. The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment programming.
  • Page 273 Feature Reference 4. At this point: If you want to assign the pool to the first available button with lights, press until the following appears on the display: PoolAssign15P881 1 Assigned If you want to remove a pool assignment, press until the following appears on the display: PoolAssign15P881...

  • Page 274: Pool Line Assignment (#207)

    Pool Line Assignment (#207) Pool Line Assignment (#207) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
  • Page 275 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the assignment of lines to pools: f 0 0 s s # 2 0 7 1. Press 2.

  • Page 276: Privacy (F07)

    Privacy (F07) Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed.
  • Page 277 Feature Reference f 0 7 4. Press 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Privacy on; press it again to turn it off. Use the button like a switch—when the light is on, Privacy is on. 5-178...

  • Page 278: Recall (F03)

    Recall (F03) Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
  • Page 279 Feature Reference 3. Press a programmable button. f 0 3 4. Press 5. Program another button for this extension or exit programming mode. Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone f 0 3 1.

  • Page 280: Recall Timer Duration (#107)

    Recall Timer Duration (#107) Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.

  • Page 281: Restore Programming (#125)

    All calls that were in progress are disconnected and all of the system and telephone programming settings revert to the default settings. The PC Card in the PC Card slot must be a PARTNER Backup/Restore PC Card, which can be purchased from Lucent Technologies. Valid Entries 1 = MAN. mmddyy (where mmddyy = the month, day, and year) 2 = AUTO.
  • Page 282 Restore Programming (#125) To initiate a restore: 1. If you have a Backup/Restore PC Card installed, skip to Step 2. If you do not have a PC Card installed, refer to the PARTNER PC Card Installation Instructions . f 0 0 s s # 1 2 5 2.

  • Page 283: Ring On Transfer (#119)

    Feature Reference Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-On-Hold is activated and an audio source is connected to the system.

  • Page 284: Rotary Dialing Timeout (#108)

    Rotary Dialing Timeout (#108) Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.

  • Page 285: Save Number Redial (F04)

    Feature Reference Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call.
  • Page 286 Save Number Redial (F04) Using To save a number, from a system phone: 1. Press the programmed button, –or– f 0 4 Press after dialing the number, but before hanging up. To redial a stored number: 1. Press the programmed button again, –or–...

  • Page 287: Send All Calls

    Feature Reference Send All Calls Description You can use the Call Coverage or VMS Cover with Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
  • Page 288 Send All Calls If VMS Cover is already turned on, press the Do Not Disturb button. All covered calls are sent immediately to the voice messaging system until you turn off Do Not Disturb. To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on, press Do Not Disturb.

  • Page 289: Special Dialing Functions

    Feature Reference Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
  • Page 290 Special Dialing Functions are already on a call. (You can store a Recall signal by pressing , but only if it is the first character stored.) It also includes a 1.5-second pause (which you insert by pressing ) to allow time to get a new Centrex dial S h * 3 2 tone: Stop: Your local bank-by-phone service requires that you enter a password...

  • Page 291: Star Code Dial Delay (#410)

    Feature Reference Star Code Dial Delay (#410) Description Central Offices of some phone companies support the use of star codes before the dialed phone number to obtain special services; for example, in some areas, you can dial *67 to prevent Caller ID information from being sent to the called party.
  • Page 292 Star Code Dial Delay (#410) Related Features You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists. Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial Numbers, Save Number Redial, and System Speed Dial Numbers.
  • Page 293 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Star Code Dial Delay setting: f 0 0 s s # 4 1 0 at extension 1.

  • Page 294: Station Lock (F21)

    Station Lock (F21) Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
  • Page 295 Feature Reference Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. f 2 1 1. Press the Station Lock button or press On a programmed button with lights, the green light flashes.
  • Page 296 Station Lock (F21) To unlock a standard touch-tone phone: 1. Lift the handset. You hear intercom dial tone. # 2 1 2. Press You hear intercom dial tone again. 3. Enter the four-digit code that you used to lock the extension. If the code entered in Step 3 matches the code used to lock the extension, you hear silence and the extension is unlocked.

  • Page 297: Station Unlock (F22)

    Feature Reference Station Unlock (F22) Description This feature is available only at extensions 10 and 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock and unlock from an extension.

  • Page 298: System Date (#101)

    System Date (#101) System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. Related Features The System Date is used to date-stamp the backup files when you use Backup Programming—Automatic (#123) and Backup Programming—...

  • Page 299: System Day (#102)

    Feature Reference System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Related Features Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup up the System Day. Restore Programming (#125) does not restore the System Day. Considerations Be sure that the System Day is set correctly before using backup or restore procedures.

  • Page 300: System Password (#403)

    System Password (#403) System Password (#403) Description This feature is available only on PARTNER and PARTNER Endeavor phones. This System Programming procedure defines a four-digit password that users can enter from the phones to override dialing restrictions (if the extension has access to an outside line).

  • Page 301: System Release Status (F59)

    Feature Reference System Release Status (F59) Description When calling for customer support, you need to know the release level of your system. This feature enables you to determine that information at any system display phone. The following appears on the display: PECS-S-R1.0 For a 2-slot system PECS-L-R1.0...

  • Page 302: System Reset-Programming Saved (#728)

    System Reset—Programming Saved (#728) System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Related Features After a power failure or system reset: Automatic System Answer Button (#111), Direct Extension Dial Button (#113), Night Service Button (#503) and Station Lock return to the status (on or off) that they were in immediately prior to the power failure...
  • Page 303 Feature Reference All of the system and telephone programming settings that were in effect before the power failure or down period are retained (except those mentioned in the “Related Features” section above); they do not revert to the default settings. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as...

  • Page 304: System Speed Dial Numbers

    System Speed Dial Numbers System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing at intercom dial tone on a standard phone) and the three-digit code from 600 through 699.
  • Page 305 Feature Reference If you program 911 or other emergency numbers as Speed Dial numbers and want to place test calls, you should: 1) perform such activities in the off-peak hours, such as early morning or late evening and 2) remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
  • Page 306 System Speed Dial Numbers Using System Phone You can lift the handset or press before dialing: 1. If you want to call on a specific line, press the line button (or press and the two-digit line number). If you want to call on a line in a specific pool at a pooled extension, press the pool button (or press and dial the three digit pool access code 880, 881,882, or 883).

  • Page 307: System Time (#103)

    Feature Reference System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup the System Time. Restore Programming (#125) does not restore the System Time.

  • Page 308: Toll Call Prefix (#402)

    Toll Call Prefix (#402) Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company.

  • Page 309: Touch-Tone Enable (F08)

    Feature Reference Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service.

  • Page 310: Transfer Return Extension (#306)

    Transfer Return Extension (#306) Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to...
  • Page 311 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the Transfer Return Extension for a specific extension: f 0 0 s s # 3 0 6 1.

  • Page 312: Transfer Return Rings (#105)

    Transfer Return Rings (#105) Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features By default, transferred calls return to the originating extension if they are not answered.
  • Page 313 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To change the number of times a transferred call rings before returning to the transfer return extension: f 0 0 s s # 1 0 5 1.

  • Page 314: Transferring Calls

    Transferring Calls Transferring Calls Description & This section explains how to transfer calls using the button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.
  • Page 315 Feature Reference If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension. Calls can be transferred to Calling Groups and Hunt Groups.
  • Page 316 Transferring Calls To make a voice-signaled transfer to a system phone, in Step 2 of the plus the two-digit extension procedure on the previous page, press number. Then listen for one of the following responses: — If you hear one beep, you have reached an idle system phone. You can speak after the beep.
  • Page 317 Feature Reference Standard Phone To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or and a Hunt Group number or and a Calling Group number) to which you want the call transferred.

  • Page 318: Vms Cover (F15)

    VMS Cover (F15) VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
  • Page 319 Feature Reference Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a VMS Cover button: f 0 0 s s c 1. Press at extension 10 or 11. 2.

  • Page 320: Vms Cover Rings (#117)

    VMS Cover Rings (#117) VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.

  • Page 321: Vms Hunt Delay (#506)

    Feature Reference VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).

  • Page 322: Vms Hunt Schedule (#507)

    VMS Hunt Schedule (#507) VMS Hunt Schedule (#507) Description Voice mail This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

  • Page 323: Voice Interrupt On Busy (#312)

    Feature Reference Voice Interrupt on Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
  • Page 324 Voice Interrupt on Busy (#312) Any party involved in a voice interrupt on busy call cannot be involved in a second voice interrupt on busy call until the first is finished. Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as...

  • Page 325: Voice Interrupt On Busy Talk-Back (F18)

    Feature Reference Voice Interrupt on Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt on Busy (#312) to identify extensions that can receive an intercom call while busy on another call.
  • Page 326 Voice Interrupt on Busy Talk-Back (F18) Using To respond to a voice interrupt on busy call (you hear two beeps and the originator’s voice—be aware that the third party to whom you are speaking probably also will hear the two beeps and the faint sound of the originator’s voice): 1.

  • Page 327: Voice Mailbox Transfer (F14)

    Feature Reference Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension.
  • Page 328 Voice Mailbox Transfer (F14) Using To transfer a caller to a specific subscriber’s mailbox: 1. From a system phone, press the programmed button or press 2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber for whom the caller wants to leave a message. The caller is routed to the mailbox and hears the recorded greeting for that mailbox.

  • Page 329: Wake Up Service Button (#115)

    Feature Reference Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
  • Page 330 Wake Up Service Button (#115) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as on system phones.) To program a Wake Up Service button at extension 10: f 0 0 s s # 1 1 5 1.
  • Page 331 Feature Reference 3. Enter the wake-up time in 24-hour notation. For example, to set the time to 1 4 1 5 2:15 p.m., press . When you have finished entering the time, the display reads: Wake Up 32 14:15 The wake up call is scheduled, and the green light next to the Wake Up Service button turns off.

  • Page 332: Troubleshooting

    Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information about a specific procedure, refer to the procedure name in Chapter 5.

  • Page 333: Customer Self-Service Center On The Internet

    Troubleshooting Customer Self-Service Center on the Internet If you can access the Internet, you can use the Customer Self-Service Center to get on-line information such as: Answers to frequently asked questions 800 number directory If you have a service agreement, active lease, or warranty, you also can get on-line information such as: Feature programming tips Notification of changes to products...

  • Page 334: When You Need Help

    If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Inside the continental U.S., call the hotline at 1-800-721-7071 or your Lucent Technologies Authorized Dealer if you need assistance when installing, programming, or using your system.

  • Page 335: Power Failure Operation

    Troubleshooting Power Failure Operation When power to the system is cut off, the first line on the PARTNER Endeavor processing module automatically connects to the first extension on the module, extension 10. This enables you to receive calls during a power failure on a standard phone that is connected to extension 10.

  • Page 336: Battery Replacement

    Possible Cause: System battery power is low. What to do: Replace the system batteries. See instructions below. The PARTNER Endeavor 362 processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries.
  • Page 337 Troubleshooting 1. With the power on, locate the battery compartment at the bottom of the PARTNER Endeavor processor module, below the extension jacks (see Figure 6-1). Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the “plus” icon. Battery Compartment Locking...
  • Page 338 Battery Replacement 3. Pull the batteries straight out of the metal spring clips (see Figure 6-3), and dispose of the batteries properly. CAUTION: Do not dispose of batteries in fire. Do not recharge, disassemble, install backwards, or mix with used or other battery types—batteries may explode or leak and cause a burn injury.
  • Page 339 Troubleshooting 7. Pressing lightly on the battery icon on the front of the battery assembly, slide the locking latch downward to secure the assembly in place (see Figure 6-5). The “plus” icon and the battery icon should now be visible on the front of the battery assembly.

  • Page 340: Clearing A Backup-Failure Alarm

    Clearing a Backup-Failure Alarm Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.

  • Page 341: Problems With System Phones

    Troubleshooting Problems with System Phones System Phone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the phone is idle and the handset is in the cradle. If the phone rings increasingly louder, the problem is solved. If the phone still does not ring, go to Possible Cause 2.
  • Page 342 Problems with System Phones System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. If the phone works properly, the problem is solved.
  • Page 343 Troubleshooting Display Does Not Show Caller ID Name/Number Possible Cause 1: Not receiving Caller ID service from local phone company. What to do: Contact your local phone company to check on Caller ID service. If you are not receiving Caller ID service, subscribe to it. If you are receiving Caller ID service, go to Possible Cause 2.
  • Page 344 Problems with System Phones Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. If the Intercom Autodialer works properly, the problem is solved.

  • Page 345: Problems With Standard Phones

    Troubleshooting Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. If the phone rings, the problem is solved.
  • Page 346 Problems with Standard Phones Standard Phone Rings Back after Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call to ring back. What to do: Be sure that the handset is always replaced carefully. If the problem is not solved, go to Possible Cause 2.

  • Page 347: Other Problems With Phones

    Troubleshooting Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, which cuts off when you dial, but the line does not ring.
  • Page 348 Other Problems with Phones Possible Cause 5: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,”...
  • Page 349 Troubleshooting What to do : Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code. If you can make a call, the problem is solved. If Forced Account Code Entry is not assigned, go to Possible Cause 2. Possible Cause 2: Dial Mode is set incorrectly.
  • Page 350 Other Problems with Phones Calls Are Answered Automatically A call rings once, then disappears as if it were answered. Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned What to do: Check to see if Automatic System Answer or Direct Extension Dial is turned on.
  • Page 351 Troubleshooting Automatically Dialed Calls Beginning with Star Codes Are Misrouted Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing a portion of the phone number to be dialed before the second dial tone from the Central Office is established. What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting.

  • Page 352: Problems With Combination Extensions

    If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only a Lucent Technologies 267F2 bridging adapter). If the phone still does not work properly, call the hotline.

  • Page 353: Problems With Standard Devices

    Troubleshooting Problems with Standard Devices Standard Device Does Not Answer Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. If the device rings, the problem is solved.

  • Page 354: Problems With Asa/Dxd Cards

    Problems with ASA/DXD Cards Problems with ASA/DXD Cards An ASA/DXD Missing Card Error Message Appears Possible Cause : You are attempting to record an Automatic System Answer message (I891) or a Direct Extension Dial (DXD) message (I892) and an ASA/DXD PC card is not installed in the processor module. What to do : To clear the message, at extensions 10 and 11, program an Automatic System Answer button (#111) if you used I891 to attempt to record the greeting or a Direct Extension Dial button (#112) if you used...

  • Page 355: Problems With Automatic Backup

    Troubleshooting Problems with Automatic Backup Display Shows “Backup Failed IC” at Idle Extension 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. NOTE: If an ASA/DXD or PARTNER Voice Mail PC card is in use, perform Backup Programming—Manual (#124) as described in Chapter 5.
  • Page 356 Problems with Automatic Backup Display Shows “Backup Failed CC” at Idle Extension 10 and 11 Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2.

  • Page 357: Problems With Manual Backup

    Troubleshooting Problems with Manual Backup Display Shows “Insert Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). NOTE: If an ASA/DXD or PARTNER Voice Mail PC card is in use, perform Backup Programming—Manual (#124) as described in Chapter 5.
  • Page 358 Problems with Manual Backup Display Shows “System Busy” in System Programming Mode Possible Cause: An automatic or manual backup was in progress at the time you requested a manual backup. What to do: Exit the procedure and retry the manual backup after a few minutes. Display Shows “Backup Failed CC”...

  • Page 359: Problems With System Restore

    Troubleshooting Problems with System Restore Display Shows “Insert Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in the PC Card Slot of the PARTNER Endeavor processor module, and reapply power to the system.
  • Page 360 Problems with System Restore Display Shows “Restore Failed” for Two Seconds in System Programming Mode NOTE: This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress.

  • Page 361: System Problems

    Troubleshooting System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect. What to do: Call your local phone company and find out whether they support far end disconnect.
  • Page 362 System Problems What to do: Call your local phone company and find out whether they send a hold release signal. If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the hotline. All Calls Disconnected Possible Cause 1: You just ran the Restore Programming (#125) procedure.
  • Page 363 Troubleshooting Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try re-seating the module in the control unit. If the LED lights, the problem is corrected.

  • Page 364: Other Problems With System

    Other Problems with System Other Problems with System The following procedure resets the system. Use it when you have any problems that are not covered elsewhere in this chapter. The procedure disconnects all calls in progress, but does not erase any system settings, provided that the system batteries are installed and not low on power .
  • Page 365 Troubleshooting 6-34...

  • Page 366: Specifications

    Capacities System Module Extension Jack 40 extensions via extension jacks on one PARTNER PARTNER Endeavor 362 Processor Maximum two devices per extension Endeavor 362 processor module plus four 362EC Module jack, total REN on jack not to exceed expansion modules 2.0 [System phone REN is 0.0 (zero)]...
  • Page 367 Switch Fabric Full digital, nonblocking Electrical 35 watts (120 BTUs/hr) per PARTNER Endeavor 362 processor module during normal power consumption Specifications 45 watts (154 BTUs/hr) per PARTNER Endeavor 362 processor module during maximum power consumption 30 watts (105 BTUs/hr) per 362EC expansion module during normal power consumption...
  • Page 368 —System phone: two Lucent Technologies IROB protectors Wiring System phones: Lucent Technologies SYSTIMAX® Bulk Nonplenum (DIW) cable, Lucent Technologies SYSTIMAX Bulk Plenum (HALAR/HALAR) cable, or at least 2-pair (4-wire) star ("home run" not "loop") Other standard telecommunications equipment (single-line phones, fax machines, answering machines, etc.):...
  • Page 369 Specifications...

  • Page 370: Maintenance, Repair, And Ordering Information

    Repair Information Contact your Lucent Technologies Representative or local Authorized Dealer for warranty and repair information applicable to your system. In-Warranty Repairs If you purchased or leased your system through a Lucent Technologies Authorized Dealer, contact your dealer for repairs.

  • Page 371: Lucent Technologies Limited Warranty And Limitation Of Liability

    Service Protection Plan, the means of warranty fulfillment on the product is to ship the replacement item to you, or at Lucent Technologies’ discretion, to dispatch a technician to repair or replace the product.

  • Page 372: Product Ordering Information

    Product Ordering Information Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
  • Page 373 PARTNER Voice Messaging PC Card. Some of these materials also are available in Spanish and French. For more information, or to order materials, contact the Lucent Technologies BCS Publications Center at 1-800-457-1235 or 1-317-361-5353, or your Lucent Technologies Representative or local Authorized Dealer.
  • Page 374 (do not use at extension jacks) (continued) To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Indicates that you can obtain the item from this source.
  • Page 375 Modular telephone extension cord -8 connector. Extends the D4BU mounting cords. Specify length: 14, 25, 50, 75, or 100 ft. To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Indicates that you can obtain the item from this source.

  • Page 376: Speed Dial Form

    Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5.

  • Page 377: Speed Dial Form

    Speed Dial Form Table C-1. PARTNER Endeavor System Speed Dial Numbers Code Name/Company Telephone Number Code Name/Company Telephone Number (continued)
  • Page 378 Speed Dial Form Table C-1 (continued). PARTNER Endeavor System Speed Dial Numbers Code Name/Company Telephone Number Code Name/Company Telephone Number...
  • Page 379 Speed Dial Form Table C-2. PARTNER Endeavor Personal Speed Dial Numbers Code Name/Company Telephone Number Code Name/Company Telephone Number...

  • Page 380: Glossary

    Direct Extension Dial and Automatic System Answer/Direct Extension Dial PC Card. Automatic System Answer/Direct Extension Dial PC Card A Lucent Technologies proprietary PC Card (purchased separately) that is used like a floppy disk to store Automatic System Answer/Direct Extension Dial messages. See also , Automatic System Answer, Direct Extension Dial, and PC Card.
  • Page 381 Programming—Manual (#124). Backup/Restore PC Card A Lucent Technologies proprietary PC Card that is used like a floppy disk to back up system and telephone programming settings and to restore these settings if they become corrupted. This card must be inserted in the PARTNER Endeavor processor module before you use the system’s backup or restore features [Backup Programming—Automatic (#123), Backup Programming—...
  • Page 382 Control unit Made up of a PARTNER Endeavor 362 processor module, and, optionally, a 2-Slot or a 5-Slot molded plastic carrier to hold additional system modules. The 5-Slot Carrier also has a cover. The control unit connects lines coming into your building to the extensions in your system, and also provides system features.
  • Page 383 See also Programming Extension. Extension Jack The location on a PARTNER Endeavor 362 processor module and 362EC expansion modules that allows you to connect extension wiring to the control unit for phones (or other telecommunications devices). Extension Number The number assigned to each extension jack on a PARTNER Endeavor 362 processor module.
  • Page 384 Glossary Hold Reminder Tone On system phones, a short beep that is generated for a call that is left on hold for longer than one minute. The tone sounds once every minute until the held call is retrieved, or until the caller hangs Hotline phone A standard phone at an extension which rings another extension automatically when the handset is lifted.
  • Page 385 The location on a PARTNER Endeavor processor module that allows you to connect outside lines to the control unit. Line Number The number assigned to each line jack on a PARTNER Endeavor 362 processor module or a 362EC expansion module. Line Pooling See Pool.
  • Page 386 A jack, generally located in your equipment room, that provides access to an outside line coming into your building from your local telephone company. A line cord from the network interface jack to a line jack on a PARTNER Endeavor 362 processor module or a 362EC expansion module that connects the line to your system.
  • Page 387 Glossary PARTNER-CA48 Intercom Autodialer See Intercom Autodialer. Password A four-digit code assigned by the System Manager that users can enter from a PARTNER- or MLS-model phone to override dialing restrictions and to turn Night Service on and off. See also Night Service.
  • Page 388 Glossary RAU (Remote Administration Unit) An auxiliary device that lets you perform system programming from a remote location. Recall A system feature that sends a timed switchhook flash to let you “recall” a dial tone to make another call or to access a PBX or Centrex service. (Use Recall only on an outside call; using Recall on an intercom call disconnects the call.) Reorder Tone A fast busy signal that the system transmits to an extension when a user attempts to use a feature...
  • Page 389 Glossary System The Lucent Technologies control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit. System Manager The person in your business who is responsible for managing your system, including system programming.
  • Page 390 Glossary Voice Interrupt on Busy A special intercom call that lets a user interrupt and speak to another user who is busy on a call. See also Voice Interrupt on Busy Talk-Back. Voice Interrupt on Busy Talk-Back A feature that lets the recipient of a voice interrupt on busy intercom call respond to the originator of that call.
  • Page 391 Glossary GL-12...
  • Page 392 Index Index AA (Automated Attendant) Extensions (#607) Background Music Abbreviated Ringing (#305) description 5-35 Accidental Damage Backup reducing risks Backup for Receptionist Adding Lines and Extensions Auto Attendant Adding New Pools Backup Problems Alarm automatic 6-24 6-25 backup failure manual 5-37 6-24 6-26...
  • Page 393 Index Call Park 5-49 overview Call Pickup 5-51 stand-alone Call Restriction, outgoing (#401) 5-160 Connecting Standard Devices 1-14 Call Waiting (#316) 5-52 Control Unit Caller 6-12 definition Caller ID Copy Settings (#399) 5-65 call waiting, with 5-55 Copying Settings description 5-54 Coverage 5-221...
  • Page 394 Index lines 5-72 button locations for programming 2-19 record/playback 5-74 programming from Direct Facility Termination ( see Line) programming overlays, using with 2-16 Direct Group Calling 5-222 Extension Jack Direct Line Pickup specifications active line 5-77 Extension Name Display 2-21 5-98 idle line 5-79...
  • Page 395 Index calling 5-61 5-105 In-Range Out-of-Building (IROB) protectors hunt 5-109 5-121 Inside Call, making an 5-142 night service 5-157 Intercom Auto Dial Button 5-13 overview 2-13 Intercom Autodialer 1-12 2-25 5-13 pickup 5-113 5-169 Intercom Call, making an 5-142 setting up 2-13 Intercom Dial Tone (#309) 5-123...
  • Page 396 Outside Auto Dial numbers 5-14 description Outside Call, making an 5-141 numbering order for extensions and lines Outside Conference Denial (#109) 5-165 PARTNER Endeavor 362 processor 2-13 Outside Lines PARTNER MAIL VS controlling calls 2-11 processor Outside Lines or Pools...
  • Page 397 Index illustration 2-18 mode 2-19 PARTNER PassageWay®Solution options 2-21 PARTNER Phones overlays 2-16 2-19 2-27 system phones 1-10 overview PARTNER Voice Messaging PC Card 2-16 PBX/Centrex, support for 4-22 5-13 Quick Reference Charts, End of book PARTNER-CA48 Intercom Autodialer 1-12 receptionist extension 2-22 Password, system (#403)
  • Page 398 Index restore file, choosing manual or automatic 5-182 Speaker Restriction on standard phone 3-11 line access (#302) 5-130 on system phone outgoing call (#401) 5-160 Speaker (Spkr) Button Restrictions, dialing Speakerphone disallowed phone numbers 2-12 5-81 5-82 performance tips, using emergency phone numbers 5-82 separate...
  • Page 399 Index Star Code Dial Delay (#410) star codes, using with marked numbers 2-10 description 2-10 5-192 System Time (#103) 5-208 programming for marked system speed dialing 5-193 Station Lock 5-195 Station Programming ( see Extension Programming) Station Unlock 5-198 Support, customer Swapping Extensions Talk Back 5-226...
  • Page 400 Index description 5-136 5-219 light patterns VMS Cover Rings (#117) 5-221 VMS Hunt Delay (#506) 5-222 VMS Hunt Schedule (#507) 5-223 Voice Interrupt On Busy (#312) 5-224 Voice Interrupt on Busy Call description 5-224 responding to a 5-226 Voice Interrupt On Busy Talk-Back description 5-226 light patterns...

  • Page 401: Index

    Index IN-10...
  • Page 402 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE TO ENTER PROGRAMMING MODE DIAL the new extension’s number AT THE SAME EXTENSION f 0 0 PRESS TO ERASE A FEATURE OR AUTO DIAL BUTTON...
  • Page 403 System Features Continued GROUP HUNTING–RING/VOICE SIGNAL MANUAL SIGNALING (p. 5-165) SIMULTANEOUS PAGING (p. 5-210) For ringing the first available extension: PRESS a programmable button PRESS a programmable button f 1 3 PRESS a programmable button (p. 5-129) i * 7 0 PRESS PRESS left i 7 7...
  • Page 404 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH PROGRAMMING PROGRAMMING PROCEDURES AVAILABLE SETTINGS f 0 0 PRESS f 0 0...
  • Page 405 SYSTEM RESET – PROGRAMMING SAVED (p. 5-231) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL # 728 Extensions LINE ASSIGNMENT (p.
  • Page 406 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO CYCLE THROUGH SYSTEM TO START SYSTEM TO END SYSTEM PROGRAMMING TO CYCLE THROUGH PROGRAMMING PROCEDURES PROGRAMMING AVAILABLE SETTINGS f 0 0 PRESS f 0 0...
  • Page 407 Groups Auxiliary Equipment PICKUP GROUP EXTENSIONS NIGHT SERVICE GROUP EXTENSIONS FAX MACHINE EXTENSIONS AUTOMATED ATTENDANT DIAL #501 (p. 5-188) DIAL #504 (p. 5-177) EXTENSIONS (p. 5-4) DIAL #601 (p. 5-119) DIAL a group number (1–4) DIAL a system extension number DIAL an system xtension number DIAL #607 DIAL an extension number (10–57)

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