Lucent Technologies PARTNER II Release 4.1 Programming And Use Instructions
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Lucent Technologies PARTNER II Release 4.1 Programming And Use Instructions

Lucent Technologies PARTNER II Release 4.1 Programming And Use Instructions

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PARTNER® II

Communications System

Release 4.1
Programming and Use
Lucent Technologies
Bell Labs Innovations
518-455-334
Comcode 107879231
Issue 2
August 1996

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  • Page 1: Communications System

    Lucent Technologies Bell Labs Innovations PARTNER® II Communications System Release 4.1 Programming and Use 518-455-334 Comcode 107879231 Issue 2 August 1996...
  • Page 2 “Product Ordering information” in Appendix B. Support Telephone Number In the continental U.S., Lucent Technologies provides a toll-free hotline 24 hours a day. Call the hotline at 1 800 628-2888 if you need assistance when programming or using your system.

  • Page 3: Table Of Contents

    Contents About This Guide Overview Important Safety Instructions 1-ii Features and Capabilities System Components Auxiliary Equipment 1-10 Programming Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options 2-14 Using System Programming Telephone Programming Options 2-19...
  • Page 4 Contents Using Auxiliary Equipment Overview Answering Machines Call Reporting Devices (SMDR) 4-12 Credit Card Scanners 4-13 Fax Machines Modems 4-20 4-22 Night Service with Auxiliary Equipment PARTNER Attendant 4-24 Voice Messaging Systems 4-26 Feature Reference Troubleshooting When You Need Help Power Failure Operation Problems with System Phones Problems with Standard Phones...
  • Page 5 Contents FCC and IC Information Speed Dial Form Programming Mixed Telephone Types Glossary GL-1 Index IN-1 Programming Quick References...

  • Page 7: About This Guide

    Terminology Throughout this guide, the PARTNER II Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones. You can also use industry-standard telephones with the system, which are referred to as standard phones in this guide.
  • Page 8 A feedback form is located at the end of this guide, after the appendixes. If the form is missing, send your comments and recommendations for changes to Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room 2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).

  • Page 9: Overview

    Overview Contents 1-ii Important Safety Instructions Features and Capabilities System Components Control Unit System Modules System Capacity System Mode Telephones System Telephones Intercom Autodialers Standard Telephones 1-10 Auxiliary Equipment 1-10 Requirements 1-10 Connecting Standard Devices...

  • Page 10: Save These Instructions

    Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
  • Page 11 Overview Features and Capabilities The following list provides an overview of the system’s features: Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones can provide access to multiple outside lines and system features. Two modes of system operation for ease in accessing outside lines: individual lines can be assigned one per button or multiple lines can be grouped together and accessed using a single button.

  • Page 12: System Components

    Or, you can purchase a Magic on Hold® system from Lucent Technologies, which does not require you to obtain such a license. Lucent Technologies disclaims any liability arising out of the failure to obtain such a license, if required.

  • Page 13: Control Unit

    CONTROL UNIT Expansion Primary Main Circuit Carrier Carrier Main Circuit Breaker Breaker or or On/Off Switch On/Off Switch 206 Modules Modules Expansion Primary Processor Processor Module Module Grounding Screw Grounding Screw Outside Line Jacks Outside Line Jacks Power Indicators (LEDs) PAGE Jack SMDR Jack Extension Jacks...

  • Page 14: System Modules

    Control Unit The control unit is the heart of the system; it is made up of one or two carriers, and it houses the system modules. You can use either the primary carrier, or the primary carrier and the expansion carrier if you need more lines and extensions.

  • Page 15: System Capacity

    System mode is determined by the configuration of the processor module. By default, the system is configured for Key mode. Changing to Hybrid mode requires modifying the processor module. Only Lucent Technologies Authorized Personnel can modify the processor module to accommodate Hybrid mode.
  • Page 16 Key Mode When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system phones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button.
  • Page 17 A major benefit of Hybrid mode is that it allows users who have system phones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together.

  • Page 18: Telephones

    Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 system phones, although they are not discussed in this guide.

  • Page 19: Intercom Autodialers

    This guide refers to such telephones as standard phones. Lucent Technologies-certified standard phones are recommended. The following Lucent Technologies phones can make use of the system’s message waiting capability: 2500 YMGL Single-Line Analog Telephone Set...

  • Page 20: Auxiliary Equipment

    It must be non-proprietary. That is, it cannot be made specifically for use on a particular telephone system. (For example, you cannot connect a Lucent Technologies MERLIN® system phone because it is specifically designed for use on a MERLIN system.) Its Ringer Equivalence Number (REN ) cannot be greater than 2.0.

  • Page 21: Programming

    Programming Contents Overview Hardware Considerations Initial System Setup Setting the System Clock Assigning Lines Key Extensions Pooled Extensions Customizing Extensions Copy Settings Changing Settings after Installation Changing the System Clock Adding New Lines Key Extensions Pooled Extensions Adding New Pools Adding New Extensions Swapping Extensions Changing Settings to Support...
  • Page 22 Contents System Programming Options Speed Dialing Dialing Restrictions and Permissions Locking an Extension Restricting Access to Outside Lines or Pools 2-10 Controlling Calls on Outside Lines or Pools 2-10 Overriding Dialing Restrictions 2-11 Summary 2-12 Setting Up Groups of Extensions 2-12 Setting Up Auxiliary Equipment 2-14...
  • Page 23 Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the needs of your business.
  • Page 24 Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the system assigns two lines and six extensions;...

  • Page 25: Setting The System Clock

    Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming.

  • Page 26: Pooled Extensions

    Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line (intercom or outside), when a user at the extension lifts the handset or presses [ Spkr to make a call. For extensions with standard phones, set Automatic Line Selection to intercom first.

  • Page 27: Customizing Extensions

    Customizing Extensions In addition to line or pool assignments, the following procedures can be used to customize an extension: Line Coverage Extension (#208) to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.

  • Page 28: Changing Settings After Installation

    Copy Settings The recommended way to set up your system is to program one extension for each type of phone in the system, then use Copy Settings (#399) to program other phones of the same type. For example, you can program one PARTNER-18D phone, then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 phones.

  • Page 29: Pooled Extensions

    Pooled Extensions Use this section if your system is configured for Hybrid mode to add new lines to existing pools. To assign a new line to a pooled extension as an individual line, follow the procedures in “Key Extensions” on the previous page. If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to add the line to an existing pool.

  • Page 30: Changing Settings To Support Pbx Or Centrex Services

    Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.

  • Page 31: System Programming Options

    System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming procedures to set up your system to operate most efficiently, taking into account your company’s telephone service, personnel, and equipment, as well as the special needs of particular departments.

  • Page 32: Controlling Calls On Outside Lines Or Pools

    N O T E : If Forced Account Code Entry (#307) is programmed for an extension, that extension is required to enter an account code before dialing an outside number—even those on the Emergency Phone Number List (#406) —on all of the lines or pools assigned to that extension.

  • Page 33: Summary

    Summary Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions, showing how they can be combined in a variety of ways to customize an extension’s dialing privileges. Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line or Pool Setting for Line Assignment Type of Restrictions or Setting for Line Access...

  • Page 34: Setting Up Groups Of Extensions

    Setting Up Groups of Extensions You can set up four types of extension groups: Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer calls for any extension in that group. Calling Group Extensions (#502) assigns extensions to one of four Calling Groups.
  • Page 35 AA Extensions (#607) identifies extensions to which PARTNER Attendants are connected. This lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. Also, Transfer Return Extension (#306) lets you identify the extension to which a call transferred by the PARTNER Attendant should be routed if the destination extension does not answer.

  • Page 36: Using System Programming

    – Transfer Return Extension (#306) identifies the extension to which a call transferred by the voice messaging system should be routed if the destination extension does not answer and does not have voice mail coverage active. (The transfer return extension for the voice messaging system is typically extension 10.) N O T E : If an extension has VMS Cover and Call Coverage active, intercom and...
  • Page 37 PARTNER–34D PARTNER–18D Figure 2-3. Programming Overlays for PARTNER-model Phones 2-15 Programming...

  • Page 38: Button Locations

    During System Programming, the normal functions of several buttons on the display phone at extension 10 or 11 change. For example, the left [ Intercom button becomes [ ] and the right [ ] button becomes System Program Intercom ]. The Programming Overlay identifies these buttons. Central Tel Program You use the following special buttons while programming: ] and [...
  • Page 39 PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Figure 2-4. Button Locations 2-17 Programming...

  • Page 40: Programming Mode

    Programming Mode Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. To enter programming mode, press [ ]. A display similar to the Feature following appears: PROGRAM EXTENSION 10...

  • Page 41: Telephone Programming Options

    Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press [ ]. To move back to System Programming when you are in Central Tel Program Centralized Telephone Programming, press [ ] then [...

  • Page 42: Personal Speed Dialing

    Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing [ ] (or [ ] on a standard phone) plus a two-digit code. Unlike Feature System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numbers are available only at the extension for which they are programmed.

  • Page 43: Backup Answering Options

    Backup Answering Options If you want to program backup answering features to assist the receptionist in handling calls, consider the following features: Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting.
  • Page 44 Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the target extension. When the button is pressed, the user at the target extension will hear a tone for as long as the button is pressed. This feature is typically used by a receptionist to alert the boss of an important incoming call when the boss is already on a call.

  • Page 45: Using Telephone Programming

    Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see page 2-26). Telephone Models Figure 2-6 illustrates a PARTNER-18D phone set up as a key extension and Figure 2-7 illustrates a PARTNER-6 phone set up as a pooled extension.
  • Page 46 PARTNER-18D Phone Line/ Programmable Buttons Any unused line button is programmable Figure 2-6. Example of PARTNER-18D phone as a Key Extension PARTNER-6 Phone Line/Pool/ Programmable Buttons Any unused line button is programmable Figure 2-7. Example of PARTNER-6 phone as a Pooled Extension 2-24 Programming...
  • Page 47 To program a phone from extension 10 or 11, use the following procedure: Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. To start programming: Press [ ].

  • Page 48: Changing Programming Type

    To change the settings for another extension, press [ ], then dial Central Tel Program the new extension number. To exit programming mode, you can press [ ] or lift the handset Feature off-hook, then place it back in the cradle. Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming.

  • Page 49: Learning About Telephones

    Learning About Telephones Contents System Telephones Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt On Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns 3-10 Dial Tones 3-10 Using the Switchhook 3-10...
  • Page 50 Learning About Telephones This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. In addition, basic call handling features and dial-code features are listed at the end of the chapter. See the feature name in Chapter 5 for details on a specific feature.

  • Page 51: Buttons And Indicators

    Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Line/Pool/Programmable Buttons (32 with lights) Intercom Buttons Message Light Pull-Out Tray for Quick Reference Cards (all PARTNER models) PARTNER-18 PARTNER-18D Display Programmable Buttons (4 without lights) Line/Pool Programmable Buttons (16 with lights) Intercom Buttons Message Light The following buttons and indicators appear on system phones:...
  • Page 52 MDC 9000/MDW 9000 (Handset) PARTNER-6 Earpiece Volume Control Switch Line/Pool/Programmable Buttons (MDC 9000) or Volume Control Intercom Buttons (MDW 9000) Message Light Line/Pool/ Programmable Handset Buttons Display Intercom MDC 9000: Buttons MDW 9000: MDC 9000 (Base) MDW 9000 (Base) Message Indicator. Lights when someone signals you with the Message Light On feature, or if you have a voice messaging system, when you have a message in your mailbox.

  • Page 53: Lights

    Lights Each line or pool button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (intercom Auto Dial button).
  • Page 54 Table 3-1. Light Patterns for System Phones– Continued Intercom Auto Feature Dial/ Manual Light Pattern Line Button Pool Button Button Signaling Button — Wink A call on the line Green wink — is either on hold means the call is (long on, short off) or parked.

  • Page 55: Using The Handset, Speaker, And Microphone

    Dial Tones You will encounter two different dial tones when calling with a system phone: Outside dial tone is generated by your local phone company to indicate that you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you are connected with an inside line.

  • Page 56: Hands-Free Answer On Intercom (Hfai)

    Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your phone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset.

  • Page 57: Standard Telephones

    Speakerphone Performance Tips The speaker on your system phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone. To ensure that your speakerphone works effectively, follow these guidelines: Avoid placing your phone in areas with high background noise caused by loud voices, radios, printers, copiers, typewriters, other noisy office equipment, and heater and air conditioning fans.

  • Page 58: Ringing Patterns

    To use a system feature, press [ ] (in place of [ ] used on system Feature phones) followed by its two-digit code when you hear intercom dial tone. For features that use [ ] on system phones, dial only the two-digit Intercom code when you hear intercom dial tone.

  • Page 59: Dial Tones

    Dial Tones Standard phones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you are connected with an inside line.

  • Page 60: Feature Phones

    Because there are no line buttons on standard phones, users must use Direct Line Pickup—Idle Line to select a specific idle line. Otherwise, the system selects an idle line automatically when the user dials a 9 at intercom dial tone. (For information on Automatic Line Selection, see Chapter 5.) Similarly, because there are no pool buttons on standard phones, users must dial pool access codes at intercom dial tone to request access to an idle pooled line (see “Making Calls”...

  • Page 61: Combination Extensions

    Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER II Communications System Installation guide.) The following are examples of useful combination extensions: System phone plus standard phone, for power failure backup on extensions 10, 16, 22, 28, 34, 40, 46, and 52...

  • Page 62: Using Telephones

    While on a call on a standard phone, you can use the system phone’s dialpad and fixed-feature buttons to handle calls. For example, you can use the system phone to select a specific outside line or pool, and conduct the call on the standard phone. Or, if someone is on a call using the standard phone, someone else can put that call on hold by pressing ] on the system phone.

  • Page 63: Dial-Code Features

    Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone dialpad. From a system phone, you can press [ ] or [ Feature Intercom followed by the two- or three-digit code (or press a programmed Auto Dial button);...
  • Page 64 Using Auxiliary Equipment Contents Overview If a Device Has Trouble Answering Machines Single Answering Machine Multiple Answering Machines Personal Answering Machine Call Reporting Devices (SMDR) Programming Call Reports 4-10 Considerations 4-10 Output Format 4-11 Serial Printers 4-11 Call Accounting Devices Credit Card Scanners 4-12 Fax Machines...
  • Page 65 Contents Night Service with Auxiliary Equipment 4-22 PARTNER Attendant 4-24 Backup for Receptionist 4-24 Voice Messaging Systems 4-26 Delayed Call Handling 4-26 4-ii...

  • Page 66: Overview

    Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
  • Page 67 The system supports up to two Lucent Technologies PARTNER Doorphones or any number of Lucent Technologies Universal Doorphones. Universal Doorphones offer a door unlock feature and can be installed in addition to PARTNER Doorphones.

  • Page 68: If A Device Has Trouble

    (such as a doorphone) are installed in a location other than the building where the control unit is installed. The system supports the Lucent Technologies IROB protector, which provides coverage for up to 3,000 feet (915 meters) for standard devices and 1,000 feet (305 meters) for system phones.

  • Page 69: Answering Machines

    If you have a Lucent Technologies answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.

  • Page 70: Single Answering Machine

    Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install an answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...

  • Page 71: Multiple Answering Machines

    Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine.

  • Page 72: Personal Answering Machine

    Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). This setup is useful in both Key and Hybrid modes for the following situations: When you do not want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension...

  • Page 73: Call Reporting Devices (Smdr)

    Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to: Detect unauthorized calls Bill clients or projects Bill back by department Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code)

  • Page 74: Call Reports

    Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. TALK DATE TIME...

  • Page 75: Considerations

    Station (Extension). This usually is the extension that answered or placed the call. For redirected incoming calls, the last extension on the call is shown on the report, as follows: – For transferred incoming calls: the destination extension. – For transferred outgoing calls: the originating extension. –...

  • Page 76: Output Format

    Inside (intercom) calls are not recorded. If you place a call on hold and the caller hangs up, the call is considered complete and the record is sent to the call reporting device. Conference calls appear as two outside calls. (This means that two records are generated on the report.) Output Format The following RS-232 serial transmission protocol is used for SMDR records:...

  • Page 77: Credit Card Scanners

    Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-5). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...

  • Page 78: Fax Machines

    Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using a Lucent Technologies fax machine’s Notify feature.

  • Page 79: Transferring A Call To The Fax Machine

    Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep .

  • Page 80: Setting Up Fax Machines

    Program the fax machine to dial [ ] [ ] to make its recorded announcement over your loudspeaker paging system and the speakers of idle system phones in Calling Group 1. For all of these examples, program the fax machine extension’s Automatic Line Selection to select intercom first, followed by whatever outside lines or pools you want to assign to it.

  • Page 81: Single Fax Machine

    Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).

  • Page 82: Fax Line Saver

    Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension. With this setup, you must transfer calls to it manually. If you have programmed a Fax Management button, you can transfer a call to the fax machine with a single touch, as well as monitor the status of the fax machine (see “Fax Management Feature”...

  • Page 83: Send And Receive Fax Machines

    Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number.
  • Page 84 Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). To monitor the fax machine at extension X, use Fax Machine Extensions (#601) to identify extension X as a fax extension and program a Fax Management button by programming the fax machine extension number on an Auto Dial button.

  • Page 85: Modems

    Modems There are several ways to use modems with your system, as described below. N O T E : Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to the system.

  • Page 86: Send And Receive Modem

    Set Automatic Extension Privacy (#304) for extension X to Assigned. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). Set the auto answer feature of the modem to Off.

  • Page 87: Night Service With Auxiliary Equipment

    Set Automatic Extension Privacy (#304) for extension X to Assigned. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours.
  • Page 88 NOTE: If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have an answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Program If extensions X and Y are key extensions, use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only...

  • Page 89: Partner Attendant

    PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on.
  • Page 90 To Program If your system is configured for Hybrid mode, use Line Access Mode (#313) to change extension X from Pooled to Key. Use Line Assignment (#301) to assign all the lines to extension X that you want the PARTNER Attendant to cover. Set Line Ringing for all lines assigned to extension X to Delayed Ring.

  • Page 91: Voice Messaging Systems

    Voice Messaging Systems Two voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: The PARTNER MAIL Voice Messaging System is an auxiliary device that connects to the system through extension jacks. The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit.
  • Page 92 PARTNER MAIL System Ext. Z1 Lines Ext. Z2 (not automatically CONTROL Ext. X covered by the UNIT PARTNER MAIL Ext.Y System) Ext. 10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL system to install it. During normal business hours, the PARTNER MAIL system uses delayed call handling;...
  • Page 93 Make sure that a Night Service Button (#503) is assigned at extension 10—the receptionist’s extension. When Night Service is on, callers hear the night menu when no one is available to answer their calls. Program a Voice Mailbox Transfer button at extension 10 to enable the receptionist to transfer calls directly to extension X’s and Y’s mailboxes without first ringing their phones.
  • Page 94 Feature Reference Contents Overview AA Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) Answering Calls 5-11 Auto Dialing 5-14 Automatic Extension Privacy (#304) 5-17 Automatic Line Selection 5-19 Automatic System Answer Button (#111) 5-21 Automatic System Answer Delay (#110) 5-24...
  • Page 95 Contents Caller ID Name Display (F16) 5-52 Calling Group Extensions (#502) 5-53 Conference Calls 5-54 Conference Drop (F06) 5-56 Copy Settings (#399) 5-57 Dial Mode (#201) 5-58 Direct Extension Dial Button (#113) 5-59 Direct Extension Dial Delay (#112) 5-62 Direct Extension Dial Lines (#205) 5-63 Direct Extension Dial Record/Playback (I892) 5-65...
  • Page 96 Contents Hunt Group Extensions (#505) 5-109 5-111 Intercom Dial Tone (#309) 5-112 Joining Calls Last Number Redial (F05) 5-114 Line Access Mode (#313) 5-115 Line Access Restriction (#302) 5-116 Line Assignment (#301) 5-118 Line Coverage Extension (#208) 5-122 Line Ringing 5-124 Loudspeaker Paging (I70) 5-126...
  • Page 97 Contents SMDR Output Format (#610) 5-169 SMDR Record Type (#608) 5-170 SMDR Talk Time (#611) 5-171 SMDR Top Of Page (#609) 5-172 Special Dialing Functions 5-173 Station Lock (F21) 5-175 Station Unlock (F22) 5-177 System Date (#101) 5-178 System Day (#102) 5-179 System Password (#403) 5-180...

  • Page 98: Overview

    Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for [ ] or I for Feature ], plus a two- or three-digit code).
  • Page 99 This chapter gives step-by-step instructions, using the following conventions: Programming instructions tell you to use the [ ] button to change Next Data values for specific settings. You can, however, enter a value using the dialpad if you prefer. Similarly, there are different ways to exit programming mode as described in Chapter 2—use the method with which you are most comfortable.

  • Page 100: Aa Extensions (#607)

    AA Extensions (#607) Description This System Programming procedure lets you identify extensions where PARTNER Attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. (This procedure applies only to PARTNER Attendants—do not use it with the Automated Attendant Service of a voice messaging system.) Related Features...

  • Page 101: Abbreviated Ringing (#305)

    Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is active, any incoming calls ring only once. The green light next to the line or pool button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).

  • Page 102: Account Code Entry (F12)

    Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify a department, project, or client for charge-back or tracking purposes.
  • Page 103 ] after entering the account code. If the account code is not Feature valid, you will hear denial tone. The Lucent Technologies Call Accounting Terminal uses less than 16 digits for an account code. Refer to the device’s documentation to determine the maximum digits supported.
  • Page 104 To enter or change a forced account code: From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) Lift the handset or press [ Spkr Press the programmed Account Code Entry button or press [ Feature...

  • Page 105: Allowed List Assignments (#408)

    Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to four Allowed Phone Number Lists to specified extensions. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension...

  • Page 106: Allowed Phone Number Lists (#407)

    Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
  • Page 107 Examples The examples below show how to enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted.

  • Page 108: Answering Calls

    Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below. Related Features A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls).
  • Page 109 How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call.
  • Page 110 To answer a coverage call: If your phone is a covering extension and it rings, check your display to see if the ringing call is a coverage call. Also, if you have an Auto Dial button for the originating extension, the green light next to the button flutters while the coverage call is ringing at your extension (and it is the next ringing call you will answer if you lift the handset).

  • Page 111: Auto Dialing

    Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
  • Page 112 For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system. (See “Changing Settings to Support PBX or Centrex Services”...
  • Page 113 Using From a system phone, to dial an outside number or extension number (you can lift the handset or press [ ] first, but you do not have to do so): Spkr If you want to call on a specific line, press the line button (or press [ Intercom and dial the two-digit line number).

  • Page 114: Automatic Extension Privacy (#304)

    Automatic Extension Privacy (#304) Description This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension.
  • Page 115 Programming To change the Automatic Extension Privacy setting for an extension: Press [ Feature System Program System Program Enter the number of the extension to be programmed. For example, to program extension 16, press [ To assign or unassign Automatic Extension Privacy, press [ ] until the Next Data appropriate value displays.

  • Page 116: Automatic Line Selection

    Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
  • Page 117 Valid Entries Key Extension: Outside lines 01–24, Left Intercom Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom Pools 881-883, individual lines Examples System Phone At key extensions, with Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number).

  • Page 118: Automatic System Answer Button (#111)

    Automatic System Answer Button (#111) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods.
  • Page 119 Considerations An Automatic System Answer button must be programmed on a button with lights on the system display phone at extension 10. (This feature will not work if it is programmed on a button without lights.) Automatic System Answer can handle up to three outside calls simultaneously.
  • Page 120 Using To turn Automatic System Answer on: Press the Automatic System Answer button at extension 10. The green light is on steady and Automatic System Answer is on. If calls are ringing when Automatic System Answer is turned on, the calls will be answered immediately by the system.

  • Page 121: Automatic System Answer Delay (#110)

    Automatic System Answer Delay (#110) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).

  • Page 122: Automatic System Answer Lines (#204)

    Automatic System Answer Lines (#204) Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
  • Page 123 Programming To identify the lines on which outside calls should be answered by the system: Press [ Feature System Program System Program Enter the two-digit line number (01–24) of the desired line. For example, to specify line 1, press [ To assign or unassign the line, press [ ] until the appropriate value Next Data...

  • Page 124: Automatic System Answer Mode (#121)

    Automatic System Answer Mode (#121) Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line);...
  • Page 125 If Automatic System Answer Mode is set to Hold or Disconnect, you can intercept a call while the message is playing—the light for the call will be steady red. To intercept the call, press the line button and lift the handset. The message will stop playing when the call is retrieved.

  • Page 126: Automatic System Answer Record/Playback (I891)

    Automatic System Answer Record/Playback (I891) Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 10 seconds. Related Features After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
  • Page 127 Programming To record an Automatic System Answer message: Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. Lift the handset of the system display phone at extension 10 or 11. Press [ Intercom Dial [...
  • Page 128 To play back an Automatic System Answer message: Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. Lift the handset of the system display phone at extension 10 or 11. Press the [ ] button.

  • Page 129: Automatic Vms Cover (#310)

    Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure lets you automatically route an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
  • Page 130 Programming To change the Automatic VMS Cover setting for an extension: Press [ Feature System Program System Program Enter the number of the extension to be covered by the voice messaging system. For example, to program extension 11, press [ To assign or unassign Automatic VMS Cover, press [ ] until the Next Data...

  • Page 131: Background Music (F19)

    One way to obtain permission is to contact ASCAP, BMI, and/or similar performing rights organizations, to obtain a license. Lucent Technologies disclaims any liability arising out of the failure to obtain such a license, if required.
  • Page 132 Using To turn Background Music on: From a system phone with a speaker, press the programmed button or press Feature If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. To adjust the volume of Background Music, use the phone’s volume control buttons while listening to the Background Music.

  • Page 133: Call Coverage (F20,Xx,Xx)

    Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is an extension number from 10–57) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.
  • Page 134 If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination extension (Call Forwarding takes precedence). If a user at a covering extension has a system display phone and is busy on a call, he or she can use Caller ID Inspect to view the number of the extension from which a coverage call is being sent.
  • Page 135 Programming To program a Call Coverage button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button, preferably a button with lights. At this point, you can: Press [ ], or Feature...
  • Page 136 Standard Phone To send your calls for coverage: Lift the handset. You hear intercom dial tone. Press [ Dial your extension number. Dial the extension number of the covering extension. To remove Call Coverage: Lift the handset. You hear intercom dial tone. Press [ Dial your extension number twice.

  • Page 137: Call Coverage Rings (#116)

    Call Coverage Rings (#116) Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension. Related Features Call Coverage redirects an extension’s covered calls to the covering extension.

  • Page 138: Call Forwarding/Call Follow-Me (F11,Xx,Xx)

    Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number from 10–57). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
  • Page 139 If the Call Forwarding feature code and optional originating and destination extensions are programmed on a button with lights, you can use the button to turn Call Forwarding on and off with one touch. (The lights show when Call Forwarding is on, even if calls are forwarded to a different extension than the one stored on the button, and you can still use the button to turn Call Forwarding off.) Programming...
  • Page 140 To remove Call Forwarding using the programmed button: Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. If no originating extension was programmed, dial your extension number.

  • Page 141: Call Park

    Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music On Hold (#602) if it is active and an audio source is connected to the primary processor module, regardless of the Ring on Transfer (#119) setting.
  • Page 142 Standard Phone To park a call: While on a call, press the switchhook or [ Recall The call is put on hold and you hear intercom dial tone. Dial your two-digit extension number. Hang up. If the call is not picked up within three minutes, it rings back at your extension.

  • Page 143: Call Pickup (I6Xx)

    Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is an extension number from 10–57). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.

  • Page 144: Call Waiting (#316)

    Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom, transferred, or outside call.

  • Page 145: Caller Id

    Caller ID Description Caller ID, also known as Individual Calling Line Identification or ICLID, is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available).
  • Page 146 If users Transfer a call, the Caller ID information is passed to the destination extension. If users send calls for Call Coverage, the Caller ID information is not passed to the covering extension. “Coverage Call for XX” appears instead so the user at the covering extension can identify the person for whom the call was originally intended.

  • Page 147: Caller Id Inspect (F17)

    Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
  • Page 148 Using While active on a call, press the programmed button. The green light flutters. Caller ID Inspect is activated. Press a line, pool, or intercom button. The Caller ID or Call Coverage information for the selected line, pool, or intercom displays. Press the programmed button to deactivate the feature.

  • Page 149: Caller Id Name Display (F16)

    Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).

  • Page 150: Calling Group Extensions (#502)

    Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...

  • Page 151: Conference Calls

    Conference Calls Description This section explains how to set up conference calls using the [ ] button on a Conf system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
  • Page 152 Using System Phone Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. Press [ Conf The first party is now on hold. Set up the call to the second party.

  • Page 153: Conference Drop (F06)

    Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties.

  • Page 154: Copy Settings (#399)

    Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #315 Pool Access Restriction #316 Call Waiting #302 Line Access Restriction #303 Display Language #401 Outgoing Call Restriction #304 Automatic Extension Privacy #405 Disallowed List Assignments #305 Abbreviated Ringing...

  • Page 155: Dial Mode (#201)

    Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).

  • Page 156: Direct Extension Dial Button (#113)

    Direct Extension Dial Button (#113) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist.
  • Page 157 Considerations It is recommended that you use only one automated answering option for incoming calls (either this feature, the Automated Attendant Service of the voice messaging system, or a PARTNER Attendant). Direct Extension Dial does not transfer calls to Calling Groups. This feature can handle three outside calls simultaneously.
  • Page 158 Using To turn Direct Extension Dial on: Press the Direct Extension Dial button at extension 10. The green light is on steady and Direct Extension Dial is on. If calls are ringing when Direct Extension Dial is turned on, the calls will be answered immediately by the system.

  • Page 159: Direct Extension Dial Delay (#112)

    Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).

  • Page 160: Direct Extension Dial Lines (#205)

    Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
  • Page 161 Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: Press [ Feature System Program System Program Enter the desired line number (01–24). For example, to specify line 1, press To assign or unassign Direct Extension Dial, press [ ] until the Next Data appropriate value displays.

  • Page 162: Direct Extension Dial Record/Playback (I892)

    Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 20 seconds. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
  • Page 163 If a message was previously recorded, a display similar to the following appears: DXD: 1=Record 2=Play Press [ ]. A display similar to the following appears for three seconds: Record at the tone After three seconds, you hear a tone and you can begin recording your message.

  • Page 164: Direct Line Pickup-Active Line (I68Ll)

    Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–24). This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone.
  • Page 165 Using System Phone If you want, lift the handset. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–24) of the line you want to pick up or join; or dial ] and the two-digit line number. Intercom If you did not lift the handset, the speaker comes on automatically.

  • Page 166: Direct Line Pickup-Idle Line (I8Ll)

    Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–24) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features If a line is in use, users cannot access it with this feature (they hear busy tone).

  • Page 167: Disallowed List Assignments (#405)

    Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.

  • Page 168: Disallowed Phone Number Lists (#404)

    Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to four lists of up to 10 telephone numbers each.
  • Page 169 Examples The examples below show how to enter telephone numbers for a Disallowed Phone Number List in Step 4 of “Programming.” Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, press [ All Telephone Numbers in One Area Code.
  • Page 170 Programming To create a list of Disallowed Phone Numbers: Press [ Feature System Program System Program At the List Number: prompt, identify the list to be set up (1–4). For example, to select the first list, press [ At the Entry: prompt, select a list entry (01–10). At the Data----------- prompt, enter the first telephone number.

  • Page 171: Display

    Display Description PARTNER-model display phones have a 2-line, 24-character (per line) adjustable display area, for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Account code, as it is entered Number dialed when making a call Duration of call (call timer) Number (and name if programmed) of the extension calling when receiving...
  • Page 172 Related Features The System Date (#101), System Day (#102), and System Time (#103) settings are shown as the default display. You can use Display Language (#303) to identify the language in which messages appear, if the extension has a system display phone. Users can assign a name to their extension.

  • Page 173: Display Language (#303)

    Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages.

  • Page 174: Distinctive Ring (#308)

    Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.

  • Page 175: Do Not Disturb (F01)

    Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
  • Page 176 Programming To program a Do Not Disturb button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button with lights. Press [ Feature Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Do Not Disturb on;...

  • Page 177: Doorphone Alert Extensions (#606)

    Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 48 extensions that are to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.

  • Page 178: Doorphone Extension (#604 And #605)

    Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to which doorphones are connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.

  • Page 179: Emergency Phone Number List (#406)

    Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and other emergency services numbers.
  • Page 180 Programming To create an Emergency Phone Number List: Press [ Feature System Program System Program Select a list entry (01–10). For example, to select the third entry, press [ A display similar to the following appears: Emergency List 03 Data ----------- Enter the telephone number.

  • Page 181: Exclusive Hold (F02)

    Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call).

  • Page 182: Extension Name Display

    Extension Name Display Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call.
  • Page 183 Programming To assign a name to an extension: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed. For example, to program extension 12, press [ Press left [ ]. For extension 12, a display similar to the following appears: Intercom 12 Enter Extension Name If a name was assigned previously to this extension, that name displays...

  • Page 184: External Hotline (#311)

    External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently-called service bureau.
  • Page 185 Valid Entries Extensions 11–15, 17–21, 23–27, 29–33, 35–39, 41–45, 47–51, and 53–57 1 = Assigned 2 = Not Assigned Programming To identify an external hotline extension: Press [ Feature System Program System Program At the Extension: prompt, enter the external hotline extension number— see “Valid Entries”...

  • Page 186: Fax Machine Extensions (#601)

    Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature”...

  • Page 187: Forced Account Code Entry (#307)

    Forced Account Code Entry (#307) Description This feature applies only to system phones. This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
  • Page 188 Valid Entries 1 = Assigned 2 = Not Assigned Programming To program an extension for Forced Account Code Entry: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 15, press [ To assign or unassign Forced Account Code Entry, press [ ] until the Next Data...

  • Page 189: Forced Account Code List (#409)

    Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry—...
  • Page 190 Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digit represent the individuals in the department. You enter 4!! as the list entry.

  • Page 191: Group Call Distribution (#206)

    Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
  • Page 192 If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.

  • Page 193: Group Calling-Ring/Page (I7G/I*7G)

    Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
  • Page 194 For example, a car dealership puts all extensions for the sales staff into Calling Group 1. To let a prospective customer talk to any salesperson, the receptionist simply transfers the call to the group by dialing [ Transfr All phones in Calling Group 1 ring, and the customer is connected to the first salesperson to answer.
  • Page 195 To manually ring or page a Calling Group: Lift the handset and press [ Intercom You hear intercom dial tone. To make a ringing call, dial [ ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ] [ ] and a group number (1–4).

  • Page 196: Group Hunting-Ring/Voice Signal (I77G/I*77G)

    Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
  • Page 197 You can program a Group Hunting button on a system phone to ring or voice signal a specified Hunt Group with one touch. If you have a voice messaging system, you can program Hunt Group 7 ]) on a button to retrieve messages with one touch. Intercom Examples Here are some useful applications for a Hunt Group:...
  • Page 198 To manually ring or voice signal a Hunt Group: Lift the handset and press [ Intercom You hear intercom dial tone. To make a ringing call, dial [ ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.

  • Page 199: Group Pickup (I66G)

    Group Pickup (I66G) Description This feature allows a user at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
  • Page 200 Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: Lift the handset and press [ Intercom You hear intercom dial tone. Dial [ ] and a group number (1–4) to pick up a call ringing at any extension in the group.

  • Page 201: Hold

    Hold Description This section explains how to place and retrieve calls on hold, using either the ] button on a system phone or the switchhook on a standard phone. (The Hold user can make and receive other calls on another line or pool while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can...
  • Page 202 Using System Phone To put a call on hold, press [ Hold The green light next to the [ ], line, or pool button winks. Intercom To retrieve a call that you put on hold: Press the [ ], line, or pool button next to the winking green light. Intercom If the handset is in the cradle, lift it up or press [ Spkr...

  • Page 203: Hold Disconnect Time (#203)

    Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies.

  • Page 204: Hotline (#603)

    Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions.
  • Page 205 Programming To identify a hotline extension and its alert extension: Press [ Feature System Program System Program At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to program extension 33 as the hotline, press [ At the Data -- prompt, enter the alert extension number—see “Valid Entries”...

  • Page 206: Hunt Group Extensions (#505)

    Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
  • Page 207 Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware. Do not assign any other extensions to this group. A voice messaging system requires special hardware and set up procedures—refer to “Voice Messaging Systems”...

  • Page 208: Intercom Dial Tone (#309)

    Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.

  • Page 209: Joining Calls

    Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
  • Page 210 How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: Press the line button next to the steady red light and lift the handset, or Lift the handset and press [ ] and the two-digit line number.

  • Page 211: Last Number Redial (F05)

    Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number.

  • Page 212: Line Access Mode (#313)

    Line Access Mode (#313) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.

  • Page 213: Line Access Restriction (#302)

    Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on specific lines. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line;...
  • Page 214 Programming To restrict an extension from making calls on a specific line: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 23, press [ At the Line: prompt, enter the line number to be restricted at this extension.

  • Page 215: Line Assignment (#301)

    Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions. This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page).
  • Page 216 PARTNER-34D PARTNER-18D/PARTNER-18 PARTNER-6 Figure 5-1. Default Line Assignments 5-119 Line Assignment (#301)
  • Page 217 Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
  • Page 218 At this point: If you want to assign the line to the first available button with lights, press [ ] until a display similar to the following appears: Next Data Line Assignment 15 L01 1 Assigned If you want to remove a line assignment, press [ ] until a display Next Data similar to the following appears:...

  • Page 219: Line Coverage Extension (#208)

    Line Coverage Extension (#208) Description This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Related Features An extension’s “owned” line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) is set to No Restriction or In Only.
  • Page 220 Programming To change the Line Coverage setting for an extension: Press [ Feature System Program System Program Enter the desired line number. For example, to program line 24, press [ Enter the number of the extension to be assigned ownership of the line. At this point: To delete the current setting, press [ Remove...

  • Page 221: Line Ringing

    Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20 second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
  • Page 222 Examples Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting for Hybrid mode.) Receptionist Backup.

  • Page 223: Loudspeaker Paging (I70)

    Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module. Related Features Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1.
  • Page 224 Standard Phone To make an announcement over the loudspeaker paging system: Lift the handset. You hear intercom dial tone. Dial [ Speak into the handset. Your voice is heard through the loudspeaker paging system. For touch-tone phones only, if your loudspeaker paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.

  • Page 225: Making Calls

    Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to “speed dial” a number—see “Related Features” below. Hybrid Mode Only Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line.
  • Page 226 If dialing restrictions are programmed for an extension, the system may prevent a user at that extension from placing certain calls. For example, a user may not be allowed to dial 900 numbers from the extension. (Or an extension may be programmed to take incoming calls only, so the user cannot dial out at all.) The following features provide dialing restrictions: Disallowed Phone Number Lists (#404), Line Access Restriction (#302), Pool Access Restriction (#315), and Outgoing Call Restriction (#401).
  • Page 227 To make an outside call using a specific pool: Press the idle pool button (red and green lights are both off) or press [ Intercom plus the three-digit pool access code (880, 881, 882, or 883). If desired, lift the handset. Dial the phone number.
  • Page 228 System Phone You can lift the handset or press [ ] before dialing, then: Spkr Press an idle [ ] button (red and green lights are both off). Intercom You hear intercom dial tone, and the green light next to the [ ] button Intercom is on steady.

  • Page 229: Manual Signaling (F13Xx Or F13*Xx)

    Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call.
  • Page 230 Programming To program a Manual Signaling button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button. Press [ Feature Dial the two-digit extension number of the target extension. For example, to identify extension 22 as the target extension, press [ ].

  • Page 231: Message Light Off (F10Xx)

    Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning on the message light, see Message Light On. Considerations This feature turns off the message light on system phones and standard phones that have message lights.
  • Page 232 Using System Phone To turn off the message light: Press the programmed button or press [ Feature If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn off, or use an Auto Dial button or Manual Signaling button.

  • Page 233: Message Light On (F09Xx)

    Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning off the message light, see Message Light Off. You may be able to use this feature to signal someone at a doorphone extension.
  • Page 234 Using System Phone To turn on the message light: Press the programmed button or press [ Feature If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn on, or use an Auto Dial button or Manual Signaling button.

  • Page 235: Music On Hold (#602)

    One way to obtain permission is to contact ASCAP, BMI, and/or similar performing rights organizations, to obtain a license. Lucent Technologies disclaims any liability arising out of the failure to obtain such a license, if required.
  • Page 236 Valid Entries 1 = Active 2 = Not Active Programming To change the setting of the MUSIC ON HOLD jack: Press [ Feature System Program System Program To activate or deactivate the MUSIC ON HOLD jack, press [ ] until the Next Data appropriate value displays.

  • Page 237: Night Service Button (#503)

    Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
  • Page 238 Programming To program a Night Service button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Night Service to the first available button, press ] until a display similar to the following appears: Next Data Night Service Button 1 Assigned - Ext10...

  • Page 239: Night Service Group Extensions (#504)

    Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features You must use Night service Button (#503) to program the button that is used to turn Night Service on and off.

  • Page 240: Number Of Lines (#104)

    Number of Lines (#104) Description This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.

  • Page 241: Outgoing Call Restriction (#401)

    Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
  • Page 242 Programming To identify the types of outgoing calls that can be made on all lines at an extension: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 30, press [ To change the type of call restriction, press [ ] until the appropriate Next Procedure...

  • Page 243: Outgoing Call Restriction Button (#114)

    Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction. For example, after a guest’s departure, a hotel manager can change the Outgoing Call Restriction setting of the room phone from No Restriction to Inside Only so outside calls cannot be made from the phone after the guest checks out.
  • Page 244 Programming To program an Outgoing Call Restriction button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Outgoing Call Restriction to the first available button, press [ ] until a display similar to the following appears: Next Data Outgoing CallRstr Button 1 Assigned - Ext10...

  • Page 245: Outside Conference Denial (#109)

    Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference.

  • Page 246: Personal Speed Dial Numbers

    Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently dialed numbers for each extension. A Personal Speed Dial number can be dialed quickly by pressing [ ] (or [ ] at intercom dial tone on a standard Feature phone) and the two-digit code from 80 through 99.
  • Page 247 Programming To program Personal Speed Dial numbers: Press [ Feature System Program System Program Central Tel Program Dial the number of the extension to be programmed with this feature. Select a two-digit code by pressing [ ] and dialing two digits between 80 Feature and 99.

  • Page 248: Pickup Group Extensions (#501)

    Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code.

  • Page 249: Pool Access Restriction (#315)

    Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881, but not receive incoming calls on the lines in that pool;...
  • Page 250 Programming To restrict an extension from making or receiving calls on all the lines in a specific pool: Press [ Feature System Program System Program Enter the number of the extension to be programmed. For example, to program extension 23, press [ ].

  • Page 251: Pool Extension Assignment (#314)

    Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883). Up to five pool buttons can be assigned per extension.
  • Page 252 Considerations You cannot assign pool buttons to extension 10 or to any key extension. The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment programming.
  • Page 253 At this point: If you want to assign the pool to the first available button with lights, press [ ] until a display similar to the following appears: Next Data Pool Ext Assign 15 P881 1 Assigned If you want to remove a pool assignment, press [ ] until a display Next Data similar to the following appears:...

  • Page 254: Pool Line Assignment (#207)

    Pool Line Assignment (#207) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
  • Page 255 Programming To change the assignment of lines to pools: Press [ Feature System Program System Program Enter the first line to be programmed. For example, to program line 8, press ]. A display similar to the following appears: Lines to Pools L08 2 Pool 880 Enter the desired value (1–5)—see “Valid Entries”...

  • Page 256: Privacy (F07)

    Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Features If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.

  • Page 257: Recall (F03)

    Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
  • Page 258 Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone Press the programmed button or press [ Feature Enter the access code for the feature (if required). To return to your original call, press the programmed button or press [ Feature ] again.

  • Page 259: Recall Timer Duration (#107)

    Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.

  • Page 260: Ring On Transfer (#119)

    Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; it it is set to Not Active, callers hear silence unless Music On Hold is activated and an audio source is connected to the primary processor module.

  • Page 261: Rotary Dialing Timeout (#108)

    Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones.

  • Page 262: Save Number Redial (F04)

    Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or non-answering call. Once saved, the number can be redialed again at any time.

  • Page 263: Send All Calls

    Send All Calls Description You can use the Call Coverage, VMS Cover, or Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately either to the covering extension or to your voice mailbox. Related Features If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls...

  • Page 264: Simultaneous Paging (I*70)

    Simultaneous Paging ( I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system phones with speakers assigned to Calling Group 1.
  • Page 265 Standard Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: Lift the handset. You hear intercom dial tone. Dial [ ] [ Speak into the handset. Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1.

  • Page 266: Smdr Output Format (#610)

    SMDR Output Format (#610) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report.

  • Page 267: Smdr Record Type (#608)

    SMDR Record Type (#608) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports.

  • Page 268: Smdr Talk Time (#611)

    SMDR Talk Time (#611) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to indicate whether or not you want to include a Talk field on call reports.

  • Page 269: Smdr Top Of Page (#609)

    SMDR Top Of Page (#609) Description Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page.

  • Page 270: Special Dialing Functions

    Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Button Description Function Display Inserts a 1.5-second pause in the dialing Pause Hold sequence to wait for a response, such as a dial tone or computer voice message.
  • Page 271 Stop. Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), enter [ Mic/HFAI Touch-Tone Enable.

  • Page 272: Station Lock (F21)

    Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dial pad to “lock” their extension. Later, the user enters the identical code to unlock the extension.
  • Page 273 If the code entered in Step 3 matches the code entered in Step 2, the extension is locked. On a button with lights, the green light changes to on steady. On a display phone, the display shows ****. If the code entered in Step 3 does not match the code entered in Step 2, the extension remains unlocked.

  • Page 274: Station Unlock (F22)

    Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock an extension.

  • Page 275: System Date (#101)

    System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or days.

  • Page 276: System Day (#102)

    System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Valid Entries 1 = Sunday 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday Programming To change the System Day:...

  • Page 277: System Password (#403)

    System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line). Related Features The password overrides all dialing restrictions except Line Access Restriction (#302) and Pool Access Restriction (#315).

  • Page 278: System Reset-Programming Saved (#728)

    System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period. Related Features After a power failure or system reset: Automatic System Answer Button (#111), Direct Extension Dial Button (#113), Night Service Button (#503), and Station Lock return to the status (on or off) that they were in immediately prior to the power...

  • Page 279: System Speed Dial Numbers

    System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing [ ] (or [ ] at intercom dial tone on a standard phone) and the Feature three-digit code from 600 through 699.
  • Page 280 Valid Entries Any phone number—up to 28 characters consisting of the digits 0–9, [ ], [ and special dialing functions that you can access by pressing [ ] (Pause), Hold ] (Stop), [ ] (Recall), and [ ] (Touch-Tone Enable)—assigned to Mic/HFAI Spkr Transfr...
  • Page 281 Using System Phone You can lift the handset or press [ ] before dialing: Spkr If you want to call on a specific line, press the line button (or press [ Intercom and the two-digit line number). If you want to call on a line in a specific pool at a pooled extension, press the pool button (or press [ ] and dial the three-digit pool access code Intercom...

  • Page 282: System Time (#103)

    System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Considerations Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary.

  • Page 283: Toll Call Prefix (#402)

    Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company.

  • Page 284: Touch-Tone Enable (F08)

    Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service.

  • Page 285: Transferring Calls

    Transferring Calls Description This section explains how to transfer calls using the [ ] button on a system Transfr phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.
  • Page 286 Calls can be transferred to Calling Groups and Hunt Groups. When you transfer a call from a display phone, the number to which you are transferring the call briefly appears on the display. If a transferred call is unanswered, the number of the extension that is returning the transferred call also appears on display phones.
  • Page 287 To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page press [ ] plus the two-digit extension number. Then listen for one of the following responses: – If you hear one beep, you have reached an idle system phone. You can speak after the beep.
  • Page 288 Standard Phone To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or [ ] and a Hunt Group number or [ ] and a Calling Group number) to which you want the call transferred.

  • Page 289: Transfer Return Extension (#306)

    Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
  • Page 290 Programming To change the Transfer Return Extension for a specific extension: Press [ Feature System Program System Program Dial the number of the originating extension. Dial the number of the extension to which the call should return if it is not answered.

  • Page 291: Transfer Return Rings (#105)

    Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features By default, transferred calls return to the originating extension if they are not answered.

  • Page 292: Vms Cover (F15)

    VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
  • Page 293 Programming To program a VMS Cover button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button with lights. Press [ Feature Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn VMS Cover on;...

  • Page 294: Vms Cover Rings (#117)

    VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.

  • Page 295: Vms Hunt Delay (#506)

    VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).

  • Page 296: Vms Hunt Schedule (#507)

    VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

  • Page 297: Voice Interrupt On Busy (#312)

    Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
  • Page 298 Valid Entries 1 = Assigned 2 = Not Assigned Programming To change the Voice Interrupt On Busy setting for an extension: Press [ Feature System Program System Program Enter the number of the extension to be programmed with this feature. To assign or unassign Voice Interrupt On Busy, press [ ] until the Next Data...

  • Page 299: Voice Interrupt On Busy Talk-Back (F18)

    Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.

  • Page 300: Voice Mailbox Transfer (F14)

    Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension.

  • Page 301: Wake Up Service Button (#115)

    Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
  • Page 302 Programming To program a Wake Up Service button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Wake Up Service to the first available button, press [ ] until a display similar to the following appears: Next Data Wake Up Service Button 1 Assigned - Ext10...
  • Page 303 To review a scheduled wake up time for a specific extension: Press the Wake Up Service button at extension 10. Dial the two-digit target extension number (or use an Auto Dial button). Review the displayed wake up time and target extension number. Press the Wake Up Service button to exit.
  • Page 304 Troubleshooting Contents When You Need Help Power Failure Operation Problems with System Phones System Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display is Incorrect Display Does Not Show Caller ID Name/Number Some Caller ID Information Does Not Display Intercom Autodialer Does Not Work Properly Problems with Standard Phones...
  • Page 305 Contents Problems with Auxiliary Equipment 6-14 Standard Device Does Not Answer 6-14 6-14 Standard Device Does Not Dial Out Properly Poor Transmission Quality on Modem 6-14 Call Records Wrap on SMDR Printout 6-14 Zeroes Print in Station or Duration Field on SMDR Printout 6-15 System Problems 6-15...

  • Page 306: When You Need Help

    If not, you can call for help: in the continental U.S., call the hotline at 1 800 628-2888; outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. If you call, have the following information ready so that the representatives can better help you: The kind of system you have (for example, PARTNER II, Release 4.1) and...

  • Page 307: Problems With System Phones

    If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 308: System Phone Does Not Work

    If the phone does not work and it is not part of a combination extension, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 309: Display Shows Only 16 Characters Per Line

    Caller ID information. If “Coverage Call for XX’ does not display, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 310: Some Caller Id Information Does Not Display

    If the Intercom Autodialer works, the cord is faulty. Call the hotline* to arrange for a replacement. If the Intercom Autodialer does not work, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 311: Problems With Standard Phones

    If the replacement phone rings properly, the problem phone is defective. Replace it. If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 312: Standard Phone Rings Back After Intercom Call With No One At Other End

    What to do: See “Standard Telephones” in Chapter 1 for a list of supported standard phones with message waiting lights. Also check with your Lucent Technologies Representative or local Authorized Dealer to find out if there are others. If the phone is not supported, you can use it without message waiting capability.

  • Page 313: Other Problems With Phones

    If you can make a call, the problem is solved. If the extension was not locked, go to Possible Cause 5. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 314: Trouble Making Outside Calls From Pool Buttons On Pooled Extensions

    You notice that the red light next to a pool button is on steady most or all of the time, indicating that the pool is busy. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...
  • Page 315 If an appropriate number of lines are not assigned, you may need to add more lines. If an appropriate number of lines are assigned, go to Possible Cause 6. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-10 Troubleshooting...

  • Page 316: Calls Are Answered Automatically

    If the auxiliary device no longer answers calls automatically, the problem is solved. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-11 Troubleshooting...

  • Page 317: Trouble Hearing Called Party Answer

    If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-12 Troubleshooting...

  • Page 318: Problems With Combination Extensions

    If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only a Lucent Technologies 267F2 bridging adapter). If the problem persists, call the hotline.* If the phone still does not work properly, call the hotline.*...

  • Page 319: Problems With Auxiliary Equipment

    If the call records print without wrapping to the next line, the problem is solved. If the problem remains, change the output format back to 15 digits. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-14 Troubleshooting...

  • Page 320: Zeroes Print In Station Or Duration Field On Smdr Printout

    If calls on Automatic System Answer lines still get disconnected, or the Automatic System Answer Mode already was set to Hold or Ring, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-15 Troubleshooting...

  • Page 321: Call On Hold Hangs Up, But Line Does Not Disconnect

    What to do: Using the on/off switch, turn the control unit on and off several times. If the green LEDs on the modules are still out, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-16 Troubleshooting...

  • Page 322: Multiple Phones Dead: No Dial Tone Or Lights

    What to do: Unplug the control unit’s power cord from the wall. Wait 10 seconds, then plug it back in. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting 6-17...

  • Page 323: Specifications

    Specifications Extension Jack System 206 Module Capacities Maximum 2 devices per extension 2 outside lines 24 outside lines via line jacks on jack, total REN on jack not to four 206 plus four 400 modules 6 extensions exceed 2.0* (System phone REN 48 extensions via extension jacks is 0.0 (zero)) 400 Module...
  • Page 324 Switch Fabric Full digital, nonblocking Electrical 10 Watts (35 BTU/hour) per 400 module, normal and maximum power consumption Specifications 65 Watts (225 BTU/hour) per 206 module during normal operation 100 Watts (350 BTU/hour) per 206 module during maximum power consumption U.S., Canada, and other 110V countries: 8 Amps maximum current at full system capacity (two carriers with processor module and four 206 modules each) Countries using 220V: 4.4 Amps maximum current (two carriers with processor module and four...
  • Page 325 Extensions System phone: two Lucent Technologies IROB protectors Standard device: one Lucent Technologies IROB protector plus carbon block protection Wiring System phones: Lucent Technologies SYSTIMAX® Bulk Nonplenum (DIW) cable, Lucent Technologies SYSTIMAX Bulk Plenum (HALAR/HALAR) cable, or at least 2-pair (4-wire) star (“home run”...

  • Page 326: Repair Information

    To do so could result in irreparable damage. Repair Information Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer for warranty and repair information applicable to your system.

  • Page 327: Lucent Technologies Limited Warranty And Limitation Of Liability

    To significantly reduce unexpected repair costs after the warranty period, you can purchase a post-warranty service contract from Lucent Technologies. If you do not have a contract, Lucent Technologies service is provided on a time-and-materials basis by calling the hotline. A contract provides to you, within the applicable coverage period and response times, service calls with no charge for parts and labor on covered repairs.
  • Page 328 Except as provided below, Lucent Technologies and its affiliates and suppliers shall not be liable for any incidental, special, reliance, consequential, or indirect loss or damage incurred in connection with the equipment.

  • Page 329: Product Ordering Information

    Using the PARTNER MAIL VS Voice Messaging System (518-322-106) contains basic instructions for using the PARTNER MAIL VS system. To order these materials, call the Lucent Technologies BCS Publications Fulfillment Center at 1 800 457-1235 or 1 317 361-5353. Some of these materials also are available in Spanish and French. For more information, contact the Lucent Technologies BCS Publications Fulfillment Center or your Lucent Technologies Representative or local Authorized Dealer.
  • Page 330 You can obtain most items from more than one source, either directly from Lucent Technologies or from authorized dealers. Sources in the United States are: Lucent Technologies Catalog Sales. This source is Lucent Technologies’...
  • Page 331 (do not use at extension jacks) 355A/355AF adapter Connects call reporting device to primary processor module * To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Table B-1 Sources of Additional Equipment and Replacement Parts (U.S.) Maintenance...
  • Page 332 Modular telephone extension cord —8-connector Extends the D4BU mounting cords Specify length: 14, 25, 50, 75, or 100 ft. locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Table B-1 Sources of Additional Equipment and Replacement Parts (U.S.) Maintenance...

  • Page 333: C Fcc And Ic Information

    FCC and IC Information Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 334 FCC. In the event repairs are needed on this equipment, please contact the Lucent Technologies Helpline at 1 800 628-2888. For warranty information, see Appendix B. Rights of the Local Telephone Company: If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.
  • Page 335 IC Notification and Repair Information The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The IC does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissible to connect it to the facilities of the local telecommunications company.
  • Page 336 Renseignements sur la notification du ministére des Industrie Canada et la réparation L’étiquette du ministére des Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure toutefois pas que le matériel fonctionnera à...

  • Page 337: D Speed Dial Form

    Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5.
  • Page 338 PARTNER® II Communications System On a standard phone, press [ ] + Code while receiving intercom dial tone. To Dial On a system phone, press [ ] + Code Feature System Speed Dial Numbers Telephone Number Telephone Number Code Name/Company Telephone Number Code Name/Company...
  • Page 339 PARTNER® II Communications System To Dial On a standard phone, press [ ] + Code while receiving intercom dial tone. Extension On a system phone, press [ ] + Code Feature Personal Speed Dial Numbers Code Name/Company Telephone Number Name/Company Telephone Number Code To program Personal Speed Dial Numbers, see the User Instruction Cards.
  • Page 340 Programming Mixed Telephone Types Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
  • Page 341 MLS-6 Phone MLS-18D/12D/12 Phone PARTNER-34D Overlay MLS-34D Phone Figure E-1. Programming from a PARTNER-34D Phone Programming Mixed Telephone Types...
  • Page 342 PARTNER-6 Phone MLS-34D Overlay PARTNER-18D/18 Phone PARTNER-34D Phone Figure E-2. Programming from an MLS-34D Phone Programming Mixed Telephone Types...
  • Page 343 Glossary Backplane Account code The bottom and rear portion of the plastic housing A code of up to 16 digits that is associated with that makes up a carrier. The backplane distributes incoming or outgoing telephone calls. Entry of an power to the system modules installed in the carrier.
  • Page 344 A group of extensions that can be called Doorphone simultaneously by dialing a group calling code. A Lucent Technologies proprietary phone that can be wall mounted outside your office or in a lobby to See also Hunt Group. allow visitors to alert any number of system Calling restriction extensions by pressing a button.
  • Page 345 An industry-standard phone that includes must be installed in the center slot of the expansion programmable buttons or other built-in features. carrier. This Lucent Technologies module extends the primary carrier’s management capabilities to the Forced Account Code Entry 206 and 400 modules installed in the expansion A system setting that forces users at specified carrier.
  • Page 346 Any extension. See also Manual Signaling. Lucent Technologies paging system can be Intercom call connected to the PAGE jack on the primary A call that is made to another system extension.
  • Page 347 Outside pool See Pool. Mailbox See Voice mailbox. Manual Signaling A feature that lets a user signal an extension by pressing a programmed button. The phone at the Park target extension beeps for as long as the button is See Call Park. pressed.
  • Page 348 Primary processor module speakers in Calling Group 1. See also This Lucent Technologies module, which is always Loudspeaker paging system. installed in the center slot of the primary carrier, SMDR (Station Message Detail Recording) manages the components of the control unit.
  • Page 349 Voice Interrupt On Busy System phones A special intercom call that lets a user interrupt then The Lucent Technologies telephones that are speak to another user who is busy on a call. See specifically designed for use with PARTNER also Voice Interrupt On Busy Talk-Back.
  • Page 350 Index Bridging calls, 5-112 Busy extension indication (see Light patterns) Busy Lamp Fields (BLF) feature (see Light patterns) Button label sheets, 2-23, 2-24, B-7 Buttons Auto Dial, 2-20, 3-2, 3-4, 5-14 - 5-16 AA Extensions (#607), 5-3 intercom, 1-8, 3-2 Abbreviated Ringing (#305), 5-4 line, 1-8, 3-2, 5-118 - 5-121 Accessories, B-5 - B-7...
  • Page 351 Covering calls, 5-36 - 5-39 Display phone Credit card scanners, 4-12 for programming, 2-14 Cycle programming method, 2-18 for receptionist, 2-20 Distinctive Ring (#308), 5-77 Do Not Disturb, 5-78 - 5-79 Doorphones description, 4-2 Doorphone Alert Extensions (#606), 5-80 Date, System (#101), 5-178 Doorphone Extensions (#604/#605), 5-81 Day, System (#102), 5-179 DPT (see Pool)
  • Page 352 Hotline (#603), 5-107 - 5-108 Fax Management button, 4-13, 5-89 Hotline, External, 5-87 FCC information, A-1 Hotline support, Inside front cover, 6-1 Feature button, 3-2 Hunt Group Extensions (#505), 5-109 - 5-110 Feature phones, 3-11 Hunt Groups (see also Group Call Distribution) Features call handling, 3-13 description, 2-12...
  • Page 353 Light patterns Monitoring description of, 3-4 - 3-5 call activity, 2-21, 5-14, 5-116 - 5-117 Fax Management button, 4-13 pool activity, 5-152 - 5-153 Intercom Auto Dial button, 2-21, 3-4 - 3-5 Music On Hold (#602), 5-138 - 5-139 Line as background music, 5-34 - 5-35 adapter, B-6 description, 4-2, 5-138 - 5-139...
  • Page 354 changing type, 2-19, 2-26 dial-code features onto buttons, 2-20, 2-23, 2-25 extension, 2-1, 2-23, 2-26 for PBX/Centrex support, 2-8 PAGE jack, 1-3, 4-2, A-1 - A-2 groups, 2-12 Paging, 5-167 initial setup, 2-3 Calling Groups, 5-96 lines, 2-3, 2-6 Loudspeaker, 5-126 - 5-127, 5-167 - 5-168 methods, 2-18, 2-23 PARTNER-model phones, 5-99 - 5-101 mixed telephone types, E-1 - E-3...
  • Page 355 Restrictions, dialing Specifications, A-1 disallowed phone numbers, 5-70 - 5-71 Speed dialing for fax machine, 4-15 Auto Dial numbers, 5-14 - 5-16 for long-distance, 5-187 Forms, D-2 - D-3 for pooled extensions, 5-152 Personal Speed Dial numbers, 5-149 - 5-150 line access, 5-116 System Speed Dial numbers, 5-183 - 5-185 locking an extension, 5-175 - 5-176...
  • Page 356 System phones (continued) Transfer Return Extension (#306), 5-192 - 5-193 speaker, 3-6 Transfer Return Rings (#105), 5-194 using, 3-1, 3-13 Transfer ringing, 3-5, 3-9, 5-189 wireless, 3-3, B-4, B-7 Transfer, one-touch (see Auto Dial numbers) System Planner, B-4 Transferring a call System problems, 6-15 - 6-17 to a Calling Group, 5-96 System programming (see also Programming)
  • Page 357 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE DIAL the new extension’s number TO ENTER PROGRAMMING MODE AT THE SAME EXTENSION TO ERASE A FEATURE OR AUTO PRESS [ Feature DIAL BUTTON...
  • Page 358 System Features Continued GROUP HUNTING–RING/VOICE SIGNAL MANUAL SIGNALING (p. 5-132) SIMULTANEOUS PAGING (p. 5-167) For ringing the first available extension: PRESS a programmable button PRESS a programmable button PRESS a programmable button (p. 5-99) PRESS [ PRESS left [ ] [ ] [ Feature Intercom PRESS left [...
  • Page 359 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM TO CYCLE THROUGH TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM PROGRAMMING PROGRAMMING PROCEDURES AVAILABLE SETTINGS PRESS [ Feature ] PRESS [...
  • Page 360 SYSTEM RESET – PROGRAMMING SAVED (p. 5-181) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL #728 Extensions INTERCOM DIAL TONE (p. 5-111) LINE ASSIGNMENT (p.
  • Page 361 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH TO START SYSTEM TO END SYSTEM PROGRAMMING PROGRAMMING PROCEDURES AVAILABLE SETTINGS PROGRAMMING PRESS [ Feature PRESS [...
  • Page 362 Groups Auxiliary Equipment PICKUP GROUP EXTENSIONS NIGHT SERVICE GROUP EXTENSIONS DOORPHONE ALERT (p. 5-80) FAX MACHINE EXTENSIONS EXTENSIONS DIAL #501 (p. 5-151) DIAL #504 (p. 5-142) DIAL #601 (p. 5-89) DIAL a group number (1–4) DIAL an extension number (10–57) DIAL #606 DIAL an extension number (10–57) DIAL an extension number (10–57)
  • Page 363 Lucent Technologies 518-455-334 Comcode 107879231 Issue 2 August 1996...

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