Lucent Technologies PARTNER Advanced Communications System Release 1.0 Programming And Use Instructions
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Lucent Technologies PARTNER Advanced Communications System Release 1.0 Programming And Use Instructions

Lucent Technologies PARTNER Advanced Communications System Release 1.0 Programming And Use Instructions

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PARTNER
Communications System
Release 1.0
Programming and Use
®
Advanced
518-456-054
Comcode 107916835
Issue 1
January 1997

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  • Page 1 ® PARTNER Advanced Communications System Release 1.0 Programming and Use 518-456-054 Comcode 107916835 Issue 1 January 1997...
  • Page 2 In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you need assistance when programming or using your system. Consultation charges may apply.

  • Page 3: Table Of Contents

    Contents About This Guide Overview Important Safety Instructions 1-ii Features and Capabilities System Components Auxiliary Equipment Programming Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming 2-15 Telephone Programming Options 2-20...
  • Page 4 Contents Using Auxiliary Equipment Overview Answering Machines Auto Attendant Call Reporting Devices (SMDR) Contact Closure Devices 4-12 Credit Card Scanners 4-13 Fax Machines 4-14 Modems 4-20 Night Service with Auxiliary Equipment 4-22 Voice Messaging Systems 4-24 Feature Reference Troubleshooting Customer Self Service Center on the Internet When You Need Help Power Failure Operation Battery Replacement...
  • Page 5 Contents Specifications Maintenance, Repair, and Ordering Information FCC and IC Information Speed Dial Form Programming Mixed Telephone Types Glossary GL-1 Index IN-1 Programming Quick References...

  • Page 7: About This Guide

    Terminology Throughout this guide, the PARTNER Advanced Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones . You can also use industry-standard telephones with the system, which are referred to ®...
  • Page 8 A feedback form is located at the end of this guide, after the appendixes. If the form is missing, send your comments and recommendations for changes to Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room 2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).
  • Page 9 Overview Contents Important Safety Instructions 1-ii Features and Capabilities System Components Configurations System Modules System Batteries PC Card Slots System Capacity Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment Requirements Connecting Standard Devices...

  • Page 10: Important Safety Instructions 1-Ii

    Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.

  • Page 11: Features And Capabilities

    Overview Features and Capabilities The following list provides an overview of the system’s features: Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones provide access to multiple outside lines and system features. Programmable buttons on system phones, providing one-touch access to system features simply by pressing the button.

  • Page 12: System Components

    Flexible dialing restrictions and permissions so you can control telephone activity and phone bills. Special hospitality features that let Bed-and-Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake-up calls for guests. Easy-to-use programming procedures, making it simple for you to manage your system and telephones.

  • Page 13: Control Unit

    Optional Carriers Optional Devices CONTROL UNIT (for the control unit) 5-Slot 2-Slot Carrier Carrier PARTNER ACS Processor Module PARTNER Serial Printer Contact Closure Jack SMDR Jack PC Card Slots (2) Power LED Paging System PARTNER MAIL VS PAGE Jack Voice Messaging Outside Line Jacks (3) System MUSIC ON HOLD Jack...

  • Page 14: Configurations

    Configurations The system can have one of three basic configurations, all of which must be wall-mounted: Stand-alone PARTNER ACS processor module. This configuration does not use a carrier. 2-Slot carrier, which can hold up to two modules. The PARTNER ACS processor module resides in the leftmost slot.

  • Page 15: System Batteries

    If you are upgrading from a PARTNER or PARTNER Plus system, you can still use its 200E modules, each providing two line jacks. If you want message-waiting capability on standard phones that are equipped with LED-compatible message-waiting lights, you must connect those phones to extension jacks on a PARTNER ACS processor module or on Release 3.1 (R3.1) or later 206 modules.

  • Page 16: Telephones

    Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones . These include the PARTNER-34D, PARTNER-18D, PARTNER-18, and PARTNER-6 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MLC-6, and the TransTalk 9000-series wireless phones, including MDW 9000, MDW 9010, and MDW 9030P Pocketphone, although they are not discussed in this guide.

  • Page 17: Intercom Autodialers

    This guide refers to such telephones as standard phones . Lucent Technologies-certified standard phones are recommended. The following Lucent Technologies phones can make use of the system’s message-waiting capability: 2500 YMGL Single-Line Analog Telephone Set 8101 Analog Telephone 8101M Analog Telephone (This model is recommended.)

  • Page 18: Auxiliary Equipment

    It must be nonproprietary. That is, it cannot be made specifically for use on a particular telephone system. (For example, you cannot connect a Lucent Technologies MERLIN ® system phone, because it is specifically designed for use on a MERLIN system.) Its Ringer Equivalence Number (REN ) cannot be greater than 2.0.
  • Page 19 Programming Contents Overview Hardware Considerations Initial System Setup Setting the System Clock Assigning Lines Customizing Extensions Copy Settings Changing Settings after Installation Changing the System Clock Adding New Lines Adding New Extensions Swapping Extensions Changing Settings to Support PBX or Centrex Services Recall Setting Dialing Restrictions Speed Dial and Auto Dial Numbers...
  • Page 20 Contents Using System Programming 2-15 The Programming Overlays 2-15 Button Locations 2-17 Programming Mode 2-17 Changing Programming Type 2-19 Remote Programming 2-19 Telephone Programming Options 2-20 Automatic Line Selection 2-20 Extension Name on Display 2-20 Line Ringing 2-20 Personal Speed Dialing 2-20 Programming Telephone Buttons 2-20...

  • Page 21: Overview

    Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the needs of your business.

  • Page 22: Hardware Considerations

    Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module or an ACS processor module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module or an ACS processor module to which the system phone or standard device is connected.

  • Page 23: Initial System Setup

    Stand-Alone 2-Slot Carrier 5-Slot Carrier Processor Processor Processor Module Module Module 206 Modules Module 206 Modules Line Line Jacks Jacks Line Jacks Line Jacks Extension Extension Jacks Jacks Extension Jacks Extension Jacks Figure 2-2. PARTNER ACS Stand-Alone, 2-Slot, and 5-Slot Systems Configured for Maximum Extensions (8, 14, or 32) Initial System Setup After the control unit is installed, you set up the system using a combination of...

  • Page 24: Assigning Lines

    Assigning Lines For initial setup only , use Number of Lines (#104) to specify the number of lines that will be assigned to all system extensions. Then use the following procedures as needed: Dial Mode (#201) to identify any rotary lines (the default for all lines is “touch-tone”).

  • Page 25: Copy Settings

    Disallowed List Assignments (#405) to assign one or more Disallowed Phone Number Lists to the extension. Use Disallowed Phone Number Lists (#404) to create the lists of outside numbers that extensions cannot dial. Allowed List Assignments (#408) to assign one or more Allowed Phone Number Lists to the extension.

  • Page 26: Changing Settings After Installation

    Changing Settings after Installation As your business grows or changes, you will probably need to change the way your system was originally programmed. This section provides some examples and lists the procedures you would use to change settings after installation. For specific details on a procedure, refer to the procedure name in Chapter 5.

  • Page 27: Changing Settings To Support Pbx Or Centrex Services

    Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.

  • Page 28: System Programming Options

    System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming procedures to set up your system to operate most efficiently, taking into account your company’s telephone service, personnel, and equipment, as well as the special needs of particular departments.

  • Page 29: Restricting Access To Outside Lines

    Restricting Access to Outside Lines A user can access a line either by lifting the handset, pressing the line button on the phone, or dialing the Direct Line Pickup feature code. If you do not want a user to access a specific outside line, you can use Line Access Restriction (#302) to control an extension’s access to a certain line (whether the line is assigned to the extension or not).

  • Page 30: Controlling Calls On Outside Lines

    Controlling Calls on Outside Lines When an extension is allowed access to an outside line, you can use the following procedures to control calling: Outgoing Call Restriction (#401) defines the type of calls (inside only, local only, or inside, local, and long-distance) that users can make from all lines available at an extension.

  • Page 31: Overriding Dialing Restrictions

    Overriding Dialing Restrictions The following programming procedures provide ways to override all dialing restrictions, provided the user has access to an outside line: Emergency Phone Number List (#406) defines a list of up to ten numbers that can be dialed from any extension. A typical number is 911. Marked System Speed Dial Numbers are specially identified System Speed Dial numbers, which a user can dial by pressing a standard phone) followed by a three-digit code.

  • Page 32: Setting Up Auxiliary Equipment

    Setting Up Auxiliary Equipment The following programming procedures help you manage auxiliary equipment. See Chapter 4 for more information about auxiliary equipment configurations or refer to Chapter 5 for details on using the procedure: Fax Machine Extensions (#601) identifies extensions to which fax machines are connected.
  • Page 33 The call reporting device uses the following procedures: SMDR Record Type (#608) specifies the type of calls that you want to — record for call reporting—either all calls or outgoing calls only. SMDR Top of Page (#609) notifies the system that the printer has —...

  • Page 34: Backup And Restore Features

    To use the optional Backup and Restore features of the system, you must purchase a Backup/Restore PC Card from Lucent Technologies. Only these Lucent Technologies PC Cards can be used in the PARTNER ACS processor module. The same PC Card stores both automatic and manual backups separately.

  • Page 35: Ordering Information

    Using System Programming System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System Programming to set up dialing restrictions, define groups, or set up auxiliary equipment. Refer to the filled-out System Planner when you are changing system settings, and be sure that any changes in programming are recorded there.
  • Page 36 Next Next Next Procedure Item Data Remove Prev Prev Prev Procedure Item Data Enter System Central Program Tel Program Message Feature Next Next Next Procedure Item Data Remove Prev Prev Prev Procedure Item Data Enter Wild System Central Program Tel Program PARTNER–34D Message Feature...

  • Page 37: Button Locations

    Button Locations When programming from a PARTNER-model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies. Figure 2-4 on page 2-18 shows the relative location of buttons on each PARTNER-model phone.
  • Page 38 PARTNER-34D Phone Ext. Message Intercom Intercom PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-6 Phone Intercom Intercom Ext. Message Figure 2-4. Button Locations on PARTNER-Model Phones 2-18 Programming...

  • Page 39: Changing Programming Type

    Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press . To move back to System Programming when you are in Centralized Telephone Programming, press then Remote Programming...

  • Page 40: Telephone Programming Options

    Telephone Programming Options System telephones are ready to use when they are installed, but they can be customized to meet the needs of your business and individual users. This customization is accomplished through Telephone Programming . Automatic Line Selection When a user lifts the telephone’s handset or presses , the system chooses an idle line automatically.

  • Page 41: Programming A Receptionist's Extension

    Programming a Receptionist’s Extension Call Handling Options If you set up a centralized telephone answering position at extension 10, use the following settings to customize it: Immediate Call Answering. If the receptionist should answer all calls , use Line Assignment (#301) to assign all lines to extension 10. Set Line Ringing for all lines at extension 10 to Immediate Ring;...
  • Page 42 Fax Management. A button (labeled Fax-30) is programmed as a Fax Management button for the fax machine connected to extension 30. The lights next to the button show what is happening at the fax machine (for example, red broken flutter indicates that the fax machine is not responding—for example when it is out of paper).

  • Page 43: Using Telephone Programming

    Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see “Using Extension Programming” later in this section). Telephone Models Figure 2-6 illustrates a PARTNER-18D and Figure 2-7 illustrates a PARTNER-6 phone.

  • Page 44: Using Centralized Telephone Programming

    Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11. Most features also can be programmed on a system phone at the user’s extension. Keep in mind the following exceptions: Automatic Line Selection and Line Ringing always must be programmed using Centralized Telephone Programming.

  • Page 45: Changing Programming Type

    Dial the extension number of the telephone to be programmed. The green lights next to buttons on which lines are assigned show the current Line Ringing settings; remaining buttons can be programmed with telephone numbers, extension numbers, or system features. At this point, you can: Use Automatic Line Selection to change the order in which the telephone selects a line when the user picks up the handset.
  • Page 46 If a user has a standard phone or a non-display system phone, Extension Name Display for the extension can be programmed only by using Centralized Telephone Programming. To program at the extension, use the following procedure: f 0 0 To start programming, dial The green lights next to buttons on which lines are assigned for the extension show the current Line Ringing settings.

  • Page 47: Standard Telephones

    Learning About Telephones Contents System Telephones Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt on Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones 3-11...

  • Page 48: Learning About Telephones

    Learning About Telephones This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. In addition, basic call handling features and dial-code features are listed at the end of this chapter.

  • Page 49: Buttons And Indicators

    Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Feature Line/Programmable Buttons (32 with lights) – Conf Intercom Buttons Mic/ Transfr Ext. Message HFAI Intercom Intercom Message Light Feature Spkr Hold – Conf Pull-Out Tray for User Instruction Cards Mic/ PQRS WXYZ...
  • Page 50 PARTNER-6 Line/Programmable Buttons Intercom Buttons Intercom Intercom Message Light Ext. Message Feat Spkr Mic/ – Conf HFAI Feat Spkr Transfr Hold Mic/ – Conf HFAI PQRS WXYZ Transfr Hold PARTNER-18D PARTNER-18 Display Programmable Buttons (4 without lights) Line/Programmable Buttons (16 with lights) Intercom Buttons Ext.

  • Page 51: Lights

    Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).

  • Page 52: Ringing Patterns

    Ringing Patterns System phones have these ringing patterns: An outside call will ring . . . ring . . . ring. An intercom call will ring BEEP . . . ring BEEP . . . ring BEEP . If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display.

  • Page 53: Hands-Free Answer On Intercom (Hfai)

    To turn off the microphone when you are using the speaker, press . This will mute your voice so the other party cannot hear you. Use the Hands-Free Answer on Intercom (HFAI) feature to answer voice-signaled calls without lifting the handset (see below). Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once to indicate that your speaker has been turned on automatically, and you hear the...

  • Page 54: Speakerphone Performance Tips

    If the difficulty persists, lift your handset to continue the conversation. In conference rooms, a separate speakerphone (such as the SoundStation® from Lucent Technologies) is recommended, since the built-in speaker on a system phone is designed for individual use. Learning About Telephones...

  • Page 55: Standard Telephones

    Standard Telephones In addition to system phones, you can connect industry-standard touch-tone or rotary dial phones—and even some feature phones (which have built-in calling features)—directly to the system. You can also combine standard phones on the same extension with system phones or other devices, without using expensive adapters or connectors.

  • Page 56: Ringing Patterns

    Ringing Patterns Standard phones have these ringing patterns: An outside call will ring . . . ring . . . ring. An intercom call will ring-ring . . . ring-ring . . . ring-ring . A transferred call, or an unanswered transferred or parked call that is ringing back, will ring-ring-ring .
  • Page 57 dial out simultaneously, the ninth device will not get dial tone until one of the other eight finishes dialing. (PARTNER MAIL VS contains its own touch-tone receivers and does not require any from the system.) Also, because standard phones do not have system line buttons, feature buttons, or dedicated function buttons, basic call-handling procedures are sometimes different from those for system telephones.

  • Page 58: Feature Phones

    Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers.

  • Page 59: Combination Extensions

    Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER Advanced Communications System Installation guide.) The following are examples of useful combination extensions: System phone plus standard telephone, for power failure backup on...
  • Page 60 While on a call on a standard phone, you can use the system phone’s dialpad and fixed-feature buttons to handle calls. For example, you can use the system phone to select a specific outside line, and conduct the call on the standard phone. Or, if someone is on a call using the standard phone, someone else can put that call on hold by pressing on the system phone.

  • Page 61: Using Telephones

    Using Telephones Your system provides intuitive operation of basic call handling features, plus dial-code features that make it easy for users to handle calls flexibly and efficiently from both system and standard phones. For more information about a specific feature, refer to the feature name in Chapter 5. Basic Call Handling Features The following features are available from both system and standard phones: Making Calls...
  • Page 62 Last Number Redial Loudspeaker Paging Message Light Off Message Light On Personal Speed Dial Numbers Recall Save Number Redial* Simultaneous Paging Station Lock † Station Unlock System Release Status** System Speed Dial Numbers Touch-Tone Enable Voice Mailbox Transfer* Available only on system phones. †...
  • Page 63 Using Auxiliary Equipment Contents Overview If a Device Has Trouble Answering Machines Single Answering Machine Multiple Answering Machines Personal Answering Machine Auto Attendant Backup for Receptionist Call Reporting Devices (SMDR) Programming Call Reports 4-10 Considerations 4-11 Output Format 4-11 Serial Printers 4-11 Call Accounting Devices 4-11...
  • Page 64 Contents Setting Up Fax Machines 4-15 Restricting Dialing from a Fax Machine 4-16 Single Fax Machine 4-16 Fax Line Saver 4-17 Send and Receive Fax Machines 4-18 Modems 4-20 Stand-Alone Modem for Placing Calls Only 4-20 Send and Receive Modem 4-21 Night Service with Auxiliary Equipment 4-22...

  • Page 65: Overview

    Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
  • Page 66 The system supports up to two Lucent Technologies PARTNER Doorphones or any number of Lucent Technologies Universal Doorphones. Universal Doorphones offer a door unlock feature and can be installed in addition to PARTNER Doorphones. Loudspeaker paging systems allow you to broadcast a message over a large area, by connecting the paging system directly to the PAGE jack on the processor module.

  • Page 67: If A Device Has Trouble

    (such as a doorphone) are installed in a location other than the building where the control unit is installed. The system supports the Lucent Technologies IROB protector, which provides coverage for up to 3,000 feet (915 meters) for standard devices and 1,000 feet (305 meters) for system phones.

  • Page 68: Answering Machines

    If you have a Lucent Technologies answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.

  • Page 69: Single Answering Machine

    Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...

  • Page 70: Multiple Answering Machines

    Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine.

  • Page 71: Personal Answering Machine

    Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: When you do not want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension...

  • Page 72: Auto Attendant

    Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits a caller dials after listening to a list of choices in a recorded greeting). For example, the auto attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on.

  • Page 73: Call Reporting Devices (Smdr)

    Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to: Detect any unauthorized calls Bill clients or projects Bill back by department Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code)

  • Page 74: Call Reports

    Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-5. DATE TIME NUMBER...

  • Page 75: Considerations

    For pickup calls: the extension picking up the call. — For forwarded calls: the extension answering the forwarded call. — Account Code. This is the account code (up to 16 digits) assigned to the call. This code typically is used for charging calls to a specific client, project, or department.

  • Page 76: Contact Closure Devices

    Contact Closure Devices The Contact Closure Adjunct plugs into a jack on the PARTNER ACS processor module and has two Contact Closures that can be used to control devices such as an electronic door lock (as shown in Figure 4-6) or an alert. The device being controlled must be wired to the Adjunct by an electrician in accordance with local electrical codes.

  • Page 77: Credit Card Scanners

    Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-7). You can install the credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...

  • Page 78: Fax Machines

    Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), and for transferring calls to the fax machine extension.

  • Page 79: Transferring A Call To The Fax Machine

    Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep ..beep ..beep ). If you hear this, you should transfer the call immediately to the fax machine extension.

  • Page 80: Restricting Dialing From A Fax Machine

    fax extensions. If you have multiple fax machines, put all of the fax extensions into a single Hunt Group (any group 1–6) using Hunt Group Extensions (#505). Restricting Dialing from a Fax Machine You can use dialing restrictions to restrict calling activity on a fax machine. For example, you can use Outgoing Call Restriction (#401) to restrict the fax machine to local calls only.

  • Page 81: Fax Line Saver

    Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). To monitor the fax machine, use Fax Machine Extensions (#601) to identify extension X as a fax extension and program a Fax Management button by programming the fax machine extension number on an Auto Dial button.

  • Page 82: Send And Receive Fax Machines

    Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-10, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number.
  • Page 83 To Program Fax 2 (Receive—Ext. Y) Use Line Assignment (#301) to assign only line A to extension Y. If you want it to be able to dial out when fax 1 is unavailable, set Automatic Line Selection for extension Y to select outside lines first (line A selected last).

  • Page 84: Modems

    Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.

  • Page 85: Send And Receive Modem

    Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-12. This setup makes line A the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Modem Line A Lines...

  • Page 86: Night Service With Auxiliary Equipment

    If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have a Lucent Technologies answering machine with the Call Intercept feature, the answering machine drops off the call when you join it.

  • Page 87: Programming Night Service With Auxiliary Equipment

    Programming Night Service with Auxiliary Equipment Use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only line B to extension Y (for the modem to cover). Set Line Ringing for line A at extension X and for line B at extension Y to No Ring.

  • Page 88: Voice Messaging Systems

    Voice Messaging Systems Two Lucent Technologies voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit.
  • Page 89 PARTNER MAIL VS System Ext. Z1 Lines Ext. Z2 CONTROL Ext. X (not automatically covered by UNIT the PARTNER MAIL VS System) Ext. Y Ext. 10 Ext. Message Intercom Intercom Feature – Conf Receptionist’s Desk Transfr PQRS WXYZ HFAI Spkr Hold Figure 4-14.
  • Page 90 Feature Reference Contents Overview Numerical Listing of Procedure Codes and Dial Codes System Programming Procedures Dial-Code Features Intercom Dial-Code Features AA Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) 5-10 Answering Calls 5-12 Auto Dialing...
  • Page 91 Contents Calling Group Extensions (#502) 5-46 Conference Calls 5-48 Conference Drop (F06) 5-50 Contact Closure (F41 and F42) 5-51 Contact Closure Group (#612) 5-53 Contact Closure Operation Type (#613) 5-54 Copy Settings (#399) 5-55 Dial Mode (#201) 5-56 Direct Line Pickup—Active Line (I68LL) 5-57 Direct Line Pickup—Idle Line (I8LL) 5-59...
  • Page 92 Contents Joining Calls 5-104 Last Number Redial (F05) 5-106 Line Access Restriction (#302) 5-108 Line Assignment (#301) 5-110 Line Coverage Extension (#208) 5-113 Line Ringing 5-115 Loudspeaker Paging (I70) 5-117 Making Calls 5-119 Manual Signaling (F13XX or F13*XX) 5-123 Message Light Off (F10XX) 5-125 Message Light On (F09XX) 5-127...
  • Page 93 Contents Star Code Dial Delay (#410) 5-163 Station Lock (F21) 5-165 Station Unlock (F22) 5-168 System Date (#101) 5-169 System Day (#102) 5-170 System Password (#403) 5-171 System Release Status (F59) 5-172 System Reset—Programming Saved (#728) 5-173 System Speed Dial Numbers 5-175 System Time (#103) 5-178...

  • Page 94: Overview

    Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for or I for , plus a two- or three-digit code).

  • Page 95: Numerical Listing Of Procedure Codes And Dial Codes

    If you have trouble finding a feature name in this chapter, consult the index. Perhaps you know the feature by a different name. Or, if you know the feature by its System Programming procedure code or feature dial code, consult the numerical listings below to find the correct feature name.

  • Page 96: Dial-Code Features

    Dial-Code Features* Do Not Disturb Voice Mailbox Transfer Exclusive Hold VMS Cover Recall Caller ID Name Display Save Number Redial Caller ID Inspect Last Number Redial Voice Interrupt On Busy Talk-Back Conference Drop Background Music Privacy Station Lock Touch-Tone Enable Station Unlock F09 XX Message Light On...

  • Page 97: Aa Extensions (#607)

    AA Extensions (#607) Description This System Programming procedure lets you identify extensions where auto attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the auto attendant.

  • Page 98: Abbreviated Ringing (#305)

    Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).

  • Page 99: Account Code Entry (F12)

    Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify a department, project, or client for charge-back or tracking purposes.
  • Page 100 If the account code is not valid, you will hear a denial tone. The Lucent Technologies Call Accounting Terminal uses less than 16 digits for an account code. Refer to the device’s documentation to determine the maximum digits supported.
  • Page 101 To enter or change a forced account code: From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) Lift the handset or press Press the programmed Account Code Entry button or press f 1 2 If the Account Code Entry button has lights, the green light turns on.

  • Page 102: Allowed List Assignments (#408)

    Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to eight Allowed Phone Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension...

  • Page 103: Allowed Phone Number Lists (#407)

    Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
  • Page 104 Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted.

  • Page 105: Answering Calls

    Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions—see “Related Features” below. Related Features A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls).
  • Page 106 How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line that is ringing, or select a specific line if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call.
  • Page 107 Standard Phone If your standard phone has a button labeled “Recall” or “Flash,” use this button whenever you are instructed to press the switchhook. To answer a call: When the telephone is ringing, lift the handset. You are connected to the incoming call. To answer a call when you are already on a call (you hear a call waiting tone—two beeps): 1.

  • Page 108: Auto Dialing

    Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
  • Page 109 For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system. (See “Changing Settings to Support PBX or Centrex Services”...
  • Page 110 Using From a system phone, to dial an outside number or extension number (you can lift the handset or press , but you do not have to do so): If you want to call on a specific line, press the line button (or press and dial the two-digit line number).

  • Page 111: Automatic Extension Privacy (#304)

    Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for standard phones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.
  • Page 112 To program another extension, press until the extension number shows on the display. Then repeat Step 3. Select another procedure or exit programming mode. 5-19 Automatic Extension Privacy (#304)

  • Page 113: Automatic Line Selection

    Automatic Line Selection Description This Telephone Programming procedure determines the line a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines in the order specified by this procedure and selects the first available line.
  • Page 114 Examples System Phone With Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number). Then, if all outside lines are busy, the system searches for an idle intercom line. This order can be changed, however, to accommodate your business needs.

  • Page 115: Automatic Vms Cover (#310)

    Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
  • Page 116 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To change the Automatic VMS Cover setting for an extension: f 0 0 s s # 3 1 0 Press at extension 10 or 11.

  • Page 117: Background Music (F19)

    Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source is connected to the processor module.
  • Page 118 Using To turn Background Music on: From a system phone with a speaker, press the programmed button or press f 1 9 If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. To adjust the volume of Background Music, use the phone’s volume control buttons while listening to the Background Music.

  • Page 119: Backup Programming-Automatic (#123)

    Considerations To perform either automatic or manual backups, purchase a Backup/Restore PC Card from Lucent Technologies. Before inserting the Backup/Restore PC Card in PC Card Slot 2, power down the system. After inserting the PC Card, power up the system again.
  • Page 120 NOTE: Although you can change the setting for Backup Programming—Automatic (#123) without having a Backup/Restore PC Card in the PC Card slot, you must have a PC Card in the slot before a backup can take place. It is recommended that you leave the Backup/Restore PC Card in PC Card Slot 2.
  • Page 121 For information about using Option 3, “Backup Alarm Cleared,” see “Clearing a Backup-Failure Alarm” in Chapter 6, “Troubleshooting.” Inserting or Removing a PC Card If the system has power, do one of the following to turn off the power: 5-Slot carrier: Move the On/Off switch to the “Off” position (“O”). 2-Slot carrier or Stand-Alone PARTNER ACS processor module: Unplug the power cord from the power jack.

  • Page 122: Backup Programming-Manual (#124)

    Considerations To perform either manual or automatic backups, purchase a Backup/Restore PC Card from Lucent Technologies. Before inserting the Backup/Restore PC Card in PC Card Slot 2, power down the system. After inserting the PC Card, power up the system again.
  • Page 123 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To begin a manual backup of system settings: Verify that only one Backup/Restore Card is in the processor module; if not, use the procedure in “Inserting or Removing a PC Card”...

  • Page 124: Call Forwarding/Call Follow-Me (F11,Xx,Xx)

    Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number from 10–41). Users can activate this feature from their own extension ( Call Forwarding ) or from any other extension in the system ( Call Follow-Me ).
  • Page 125 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a Call Forwarding button: f 0 0 s s c Press at extension 10 or 11. Enter the number of the extension to be programmed with this feature. Press a programmable button, preferably a button with lights.
  • Page 126 To remove Call Forwarding using the programmed button: Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. If no originating extension was programmed, dial your extension number.

  • Page 127: Call Park

    Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music On Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
  • Page 128 Standard Phone To park a call: While on a call, press the switchhook or The call is put on hold and you hear intercom dial tone. Dial your two-digit extension number. Hang up. If the call is not picked up within three minutes, it rings back at your extension.

  • Page 129: Call Pickup (I6Xx)

    Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is an extension number from 10–41). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.

  • Page 130: Call Waiting (#316)

    Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom, transferred, or outside call.
  • Page 131 To program another extension, press until the extension number shows on the display. Then repeat Step 3. Select another procedure or exit programming mode. 5-38 Call Waiting (#316)

  • Page 132: Caller Id

    Caller ID Description Caller ID is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the duration of the call.
  • Page 133 Caller ID information is displayed if you Join a call; however, you cannot join a call at any extension that has Privacy activated. Caller ID information is displayed if users pick up calls with Direct Line Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions stated previously apply.

  • Page 134: Caller Id Inspect (F17)

    Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
  • Page 135 Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line or intercom button. The green light is off when the feature is deactivated. 5-42 Caller ID Inspect (F17)

  • Page 136: Caller Id Name Display (F16)

    Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).

  • Page 137: Caller Id Type (#122)

    Caller ID Type (#122) Description This System Programming procedure can be set for Singapore or USA operation. USA Operation Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system phones for the duration of the call.
  • Page 138 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To change the Caller ID Type setting: f 0 0 s s # 1 2 2 Press at extension 10 or 11. The system shows the current setting.

  • Page 139: Calling Group Extensions (#502)

    Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...
  • Page 140 At this point: To program another extension, press until the extension number shows on the display. Repeat Step 4. To program another group, press and repeat Steps 2 through 4. Select another procedure or exit programming mode. 5-47 Calling Group Extensions (#502)

  • Page 141: Conference Calls

    Conference Calls Description This section explains how to set up conference calls using the button on a system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties .
  • Page 142 Using System Phone Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. Press The first party is now on hold. Set up the call to the second party.

  • Page 143: Conference Drop (F06)

    Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties.

  • Page 144: Contact Closure (F41 And F42)

    Contact Closure (F41 and F42) Description The system can drive an optional Contact Closure Adjunct with two Contact Closures to operate auxiliary devices such as electronic door locks. You can assign one or more extensions to a Contact Closure Group for each of these Contact Closures.
  • Page 145 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a Contact Closure button: f 0 0 s s c Press at extension 10 or 11. Enter the number of the extension to be programmed with this feature. Press a programmable button, preferably one with lights.

  • Page 146: Contact Closure Group (#612)

    Contact Closure Group (#612) Description The PARTNER ACS processor module has a jack to connect a Contact Closure Adjunct that has two Contact Closures. This System Programming procedure allows you to specify which user extensions can activate each Contact Closure. The Contact Closures can control devices such as electronic door locks.

  • Page 147: Contact Closure Operation Type (#613)

    Contact Closure Operation Type (#613) Description This System Programming procedure specifies how long the Contact Closures remain active when they are activated. A Contact Closure can be activated for 1, 3, or 5 seconds; or the Contact Closure can be set to toggle. If a Contact Closure that controls a door lock has a Contact Closure Operation Type of “5-Seconds On,”...

  • Page 148: Copy Settings (#399)

    Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #401 Outgoing Call Restriction #302 Line Access Restriction #405 Disallowed List Assignments #303 Display Language #408 Allowed List Assignments #304 Automatic Extension Privacy #501 Pickup Group Extensions #305 Abbreviated Ringing...

  • Page 149: Dial Mode (#201)

    Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).

  • Page 150: Direct Line Pickup-Active Line (I68Ll)

    Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–15). This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone.
  • Page 151 Using System Phone If you want, lift the handset. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–15) of the line you want to pick up or join; or i 6 8 press and the two-digit line number.

  • Page 152: Direct Line Pickup-Idle Line (I8Ll)

    Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–15) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features If a line is in use, users cannot access it with this feature (they hear busy tone).

  • Page 153: Disallowed List Assignments (#405)

    Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to eight Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.

  • Page 154: Disallowed Phone Number Lists (#404)

    Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to eight lists of up to 10 telephone numbers each.
  • Page 155 All Telephone Numbers in One Area Code. The following list entries prevent calls to the 900 area code: Toll Call Prefix required — 1900 and 0900 Toll Call Prefix not required — 900 and 0900 All Telephone Numbers in One Exchange. The following entries prevent calls to the 976 exchange: Toll Call Prefix required —...
  • Page 156 At the Entry: prompt, select a list entry (01–10). At the Data- - - - - - - - - - - - prompt, enter the first telephone number. To save the telephone number in memory, you must press At this point: To add other phone numbers to this list, press to select a different list entry and repeat Steps 4 and 5.

  • Page 157: Display

    Display Description PARTNER-model display phones have a 2-line, 24-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Account code, as it is entered Number dialed when making a call Duration of call (call timer) Number (and name if programmed) of the extension calling when receiving...
  • Page 158 Backup-Failure Alarm messages appear if an automatic backup is — unsuccessful. The message is displayed until you clear the alarm (or until the next successful automatic backup or system restart). See “Clearing a Backup-Failure Alarm” in Chapter 6, “Troubleshooting.” Related Features The System Date (#101), System Day (#102), and System Time (#103) settings are shown as the default display.

  • Page 159: Display Language (#303)

    Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages.

  • Page 160: Distinctive Ring (#308)

    Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.

  • Page 161: Do Not Disturb (F01)

    Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
  • Page 162 Using From a system phone, press the programmed button to turn Do Not Disturb on; press it again to turn it off. Use the button like a switch—when the light is on, Do Not Disturb is on. 5-69 Do Not Disturb (F01)

  • Page 163: Doorphone Alert Extensions (#606)

    Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 32 extensions that are to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.

  • Page 164: Doorphone Extension (#604 And #605)

    Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
  • Page 165 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a doorphone extension: f 0 0 s s # 6 0 4 Press for doorphone 1 # 6 0 5 for doorphone 2) at extension 10 or 11 .

  • Page 166: Emergency Phone Number List (#406)

    Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
  • Page 167 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To create an Emergency Phone Number List: f 0 0 s s # 4 0 6 Press at extension 10 or 11. Select a list entry (01–10).

  • Page 168: Exclusive Hold (F02)

    Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call).

  • Page 169: Extension Name Display

    Extension Name Display Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters long on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call.
  • Page 170 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To assign a name to an extension: f 0 0 s s c Press at extension 10 or 11. Enter the number of the extension to be programmed. For example, to program extension 12, press Press left .

  • Page 171: External Hotline (#311)

    External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau.
  • Page 172 Valid Entries Extensions 12–17, 20–23, 26–29, 32–35, 38–41 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To identify an external hotline extension: f 0 0 s s # 3 1 1 Press at extension 10...

  • Page 173: Fax Machine Extensions (#601)

    Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature”...

  • Page 174: Forced Account Code Entry (#307)

    Forced Account Code Entry (#307) Description This feature applies only to system phones. This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
  • Page 175 Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program an extension for Forced Account Code Entry: f 0 0 s s # 3 0 7 Press at extension 10 or 11 .

  • Page 176: Forced Account Code List (#409)

    Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry—...
  • Page 177 Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digits represent the individuals in the department. You enter 4!! as the list entry.

  • Page 178: Group Call Distribution (#206)

    Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
  • Page 179 If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.

  • Page 180: Group Calling-Ring/Page (I7G/I*7G)

    Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups ( G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
  • Page 181 Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist can transfer the call to the group instead of making separate intercom calls. For example, a car dealership puts all extensions for the sales staff into Calling Group 1.
  • Page 182 To manually ring or page a Calling Group: Lift the handset and press You hear intercom dial tone. To make a ringing call, dial and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press and a group number (1–4).

  • Page 183: Group Hunting-Ring/Voice Signal (I77G/I*77G)

    Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
  • Page 184 You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch. If you have a voice messaging system, you can program Hunt Group 7 i 7 7 7 ) on a button to retrieve messages with one touch. Examples Here are some useful applications for a Hunt Group: Place the extensions of employees who work in a department sharing calls,...
  • Page 185 To manually ring or voice signal a Hunt Group: Lift the handset and press You hear intercom dial tone. To make a ringing call, dial and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.

  • Page 186: Group Pickup (I66G)

    Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
  • Page 187 Dial a Pickup Group number (1–4). Program another button for this extension or exit programming mode. Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: Lift the handset and press You hear intercom dial tone.

  • Page 188: Hold

    Hold Description This section explains how to place and retrieve calls on hold, using either the button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
  • Page 189 Using System Phone To put a call on hold, press The green light next to the line or button winks. To retrieve a call that you put on hold: Press the line or button next to the winking green light. If the handset is in the cradle, lift it up or press You are reconnected to the held call.

  • Page 190: Hold Disconnect Time (#203)

    Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals.
  • Page 191 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To change the hold disconnect time: f 0 0 s s # 2 0 3 Press at extension 10 or 11. At the Line: prompt, enter the two-digit number of the line or which you are adjusting the hold disconnect time.

  • Page 192: Hotline (#603)

    Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions.
  • Page 193 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To identify a hotline extension and its alert extension: f 0 0 s s # 6 0 3 Press at extension 10 or 11 .

  • Page 194: Hunt Group Extensions (#505)

    Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
  • Page 195 Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware. Do not assign any other extensions to this group. A voice messaging system requires special hardware and set up procedures—refer to “Voice Messaging Systems”...

  • Page 196: Intercom Dial Tone (#309)

    Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.

  • Page 197: Joining Calls

    Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
  • Page 198 How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: Press the line button next to the steady red light and lift the handset, or i 6 8 Lift the handset and press and the two-digit line number.

  • Page 199: Last Number Redial (F05)

    Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number.
  • Page 200 Standard Phone To use Last Number Redial: Lift the handset. You hear intercom dial tone. # 0 5 Press 5-107 Last Number Redial (F05)

  • Page 201: Line Access Restriction (#302)

    Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line;...
  • Page 202 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To restrict an extension from making calls on a specific line: f 0 0 s s # 3 0 2 Press at extension 10 or 11.

  • Page 203: Line Assignment (#301)

    Line Assignment (#301) Description This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page).
  • Page 204 PARTNER-34D Ext. Message Intercom Intercom PARTNER-18D/PARTNER -18 Ext. Message Intercom Intercom PARTNER-6 Intercom Intercom Ext. Message Figure 5-1. Default Line Assignments 5-111 Line Assignment (#301)
  • Page 205 Valid Entries 1 = Assigned 2 = Not Assigned 3 = Select Button (then press a line button to assign the line to that button) Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To assign lines to a specific extension: f 0 0 s s # 3 0 1...

  • Page 206: Line Coverage Extension (#208)

    Line Coverage Extension (#208) Description This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate VMS Cover for that line. Related Features An extension’s “owned”...
  • Page 207 At this point: To delete the current setting, press To program another line, press until the line number shows on the display. Then repeat Step 3. Select another procedure or exit programming mode. 5-114 Line Coverage Extension (#208)

  • Page 208: Line Ringing

    Line Ringing Description This Telephone Programming procedure determines how each outside line assigned to an extension rings. A line can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or for phones with no regular users, such as those in conference rooms.
  • Page 209 Receptionist Backup. If you want all calls on a line to ring directly at users’ extensions—with the receptionist providing backup—set the line at the users’ extensions to Immediate Ring. Then set the line on the receptionist’s extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds also rings at the receptionist’s extension.

  • Page 210: Loudspeaker Paging (I70)

    Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the processor module. Related Features Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1.
  • Page 211 Standard Phone To make an announcement over the loudspeaker paging system: Lift the handset. You hear intercom dial tone. Dial Speak into the handset. Your voice is heard through the loudspeaker paging system. For touch-tone phones only, if your loudspeaker paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.

  • Page 212: Making Calls

    Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Related Features You can store an outside number, an intercom number, or a feature code on a button, so a user can dial the number with a single touch.
  • Page 213 Users can signal, then speak to, system phone users who are already active on a call to alert them of important business matters, provided Voice Interrupt On Busy (#312) is Assigned for the recipient. Considerations The following instructions assume that system phones are set (using Automatic Line Selection) to automatically select outside lines first, and standard phones are set to select intercom first.
  • Page 214 Standard Phone Lift the handset. You hear intercom dial tone. Dial to get an outside line. You hear outside line dial tone. Dial the phone number. (If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the PBX or Centrex system.) To make an outside call on a specific line: Lift the handset.
  • Page 215 Standard Phone Lift the handset. You hear intercom dial tone. To ring the extension, dial the two-digit extension number. To voice-signal a system phone at the extension, press plus the two-digit extension number and listen for one of the following responses: If you hear one beep, you have reached an idle system phone.

  • Page 216: Manual Signaling (F13Xx Or F13*Xx)

    Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call.
  • Page 217 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a Manual Signaling button: f 0 0 s s c Press at extension 10 or 11. Enter the number of the extension to be programmed with this feature. Press a programmable button.

  • Page 218: Message Light Off (F10Xx)

    Message Light Off (F10XX) Description This feature turns off the message light at a specified extension where XX is an extension number from 10–41). Related Features For instructions for turning on the message light, see Message Light On. Considerations This feature turns off the message light on system phones and standard phones that have message lights.
  • Page 219 Using System Phone To turn off the message light: f 1 0 Press the programmed button or press If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn off, or use an Auto Dial button or Manual Signaling button.

  • Page 220: Message Light On (F09Xx)

    Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–41). Related Features For instructions on turning off the message light, see Message Light Off. You may be able to use this feature to signal someone at a doorphone extension.
  • Page 221 Using System Phone To turn on the message light: f 0 9 Press the programmed button or press If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn on, or use an Auto Dial button or Manual Signaling button.

  • Page 222: Music On Hold (#602)

    The Magic on Hold system, available from Lucent Technologies, includes the required license for the first year. This license must be renewed annually.
  • Page 223 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To change the setting of the MUSIC ON HOLD jack: f 0 0 s s # 6 0 2 Press at extension 10 or 11.

  • Page 224: Music On Hold Volume (#614)

    Music On Hold Volume (#614) Description This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the MUSIC ON HOLD jack on the PARTNER ACS processor module. This setting is system-wide. Related Features Music On Hold (#602) activates or deactivates the MUSIC ON HOLD jack on the processor module.

  • Page 225: Night Service Button (#503)

    Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
  • Page 226 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a Night Service Button at extension 10: f 0 0 s s # 5 0 3 Press at extension 10 or 11.
  • Page 227 To turn Night Service off: Press the Night Service button at extension 10. If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. If no System Password is programmed, the green light goes out and Night Service is off.

  • Page 228: Night Service Group Extensions (#504)

    Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features You must use Night Service Button (#503) to program the button that is used to turn Night Service on and off.

  • Page 229: Number Of Lines (#104)

    Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines the number of outside lines that are automatically assigned to all system extensions. (This number does not have to match the actual number of lines connected at the control unit.) Related Features Do not use this procedure if you add lines to the system after initial setup, because it changes Line Assignment (#301), Line Access Restriction (#302),...

  • Page 230: Outgoing Call Restriction (#401)

    Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
  • Page 231 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To identify the types of outgoing calls that can be made on all lines at an extension: f 0 0 s s # 4 0 1 Press at extension 10 or 11.

  • Page 232: Outgoing Call Restriction Button (#114)

    Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction. For example, after a guest’s departure, a hotel manager can change the Outgoing Call Restriction setting of the room phone from No Restriction to Inside Only so outside calls cannot be made from the phone after the guest checks out.
  • Page 233 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program an Outgoing Call Restriction button at extension 10: f 0 0 s s # 1 1 4 Press at extension 10 or 11.

  • Page 234: Outside Conference Denial (#109)

    Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference.

  • Page 235: Personal Speed Dial Numbers

    Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently- dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing at intercom dial tone on a standard phone) and the two-digit code from 80 through 99.
  • Page 236 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program Personal Speed Dial numbers: f 0 0 s s c Press at extension 10 or 11. Dial the number of the extension to be programmed with this feature. Select a two-digit code by pressing and dialing two digits between 80 f 8 1...

  • Page 237: Pickup Group Extensions (#501)

    Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code.

  • Page 238: Privacy (F07)

    Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Procedures If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.

  • Page 239: Recall (F03)

    Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
  • Page 240 Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone f 0 3 Press the programmed button or press Enter the access code for the feature (if required). To return to your original call, press the programmed button or press again.

  • Page 241: Recall Timer Duration (#107)

    Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.

  • Page 242: Restore Programming (#125)

    The PC Card in the PC Card slot must be a PARTNER ACS Backup/Restore PC Card, which can be purchased from Lucent Technologies. PC Card Slot 2 is recommended for the Backup/Restore PC Card; however, either slot can be used.
  • Page 243 Using (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To initiate a restore: Power down the system: If you have a 5-Slot carrier, move the On/Off switch to the “Off” position (“O”).
  • Page 244 AUTO.****** , respectively. You cannot use these files for a restore; they will generate the error message Empty File after you press in Step 6. Press to start the restore. If the system detects an error before beginning the restore, the bottom line of the display shows one of the following messages: Insert Card Insert Valid Card...

  • Page 245: Ring On Transfer (#119)

    Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; it it is set to Not Active, callers hear silence unless Music On Hold is activated and an audio source is connected to the system.

  • Page 246: Rotary Dialing Timeout (#108)

    Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones.

  • Page 247: Save Number Redial (F04)

    Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call.

  • Page 248: Send All Calls

    Send All Calls Description You can use the VMS Cover or Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features Use Line Coverage Extension (#208) to identify an extension as the owner of a specific outside line.

  • Page 249: Simultaneous Paging ( I*70)

    Simultaneous Paging ( I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle systems phones with speakers assigned to Calling Group 1.
  • Page 250 Using System Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: i * 7 0 Press the programmed button or , then lift the handset. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1.

  • Page 251: Smdr Output Format (#610)

    SMDR Output Format (#610) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report.

  • Page 252: Smdr Record Type (#608)

    SMDR Record Type (#608) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports.

  • Page 253: Smdr Top Of Page (#609)

    SMDR Top Of Page (#609) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page.

  • Page 254: Special Dialing Functions

    Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
  • Page 255 Stop: Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), 5 5 5 7 8 9 8 ! 6 7 9 8 8 enter Touch-Tone Enable: Your system is connected to rotary lines but you want...

  • Page 256: Star Code Dial Delay (#410)

    Star Code Dial Delay (#410) Description Central Offices of some phone companies support the use of star codes before the dialed phone number to obtain special services; for example, in some areas, you can dial *67 to prevent Caller ID information from being sent to the called party.
  • Page 257 Related Features You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists. Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial Numbers, Save Number Redial, and System Speed Dial Numbers. If Dial Mode (#201) is set to Rotary, star codes are entered by dialing 11 instead of *.

  • Page 258: Station Lock (F21)

    Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
  • Page 259 Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. f 2 1 Press the Station Lock button or press On a programmed button with lights, the green light flashes. Enter a four-digit code using digits 0–9.
  • Page 260 To unlock a standard touch-tone phone: Lift the handset. You hear intercom dial tone. # 2 1 Press You hear intercom dial tone again. Enter the four-digit code that you used to lock the extension. You hear intercom dial tone again. If the code entered in Step 3 matches the code used to lock the extension, you hear silence and the extension is unlocked.

  • Page 261: Station Unlock (F22)

    Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock an extension.

  • Page 262: System Date (#101)

    System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Related Features The System Date is used to date-stamp the backup files when you use Backup Programming—Automatic (#123) and Backup...

  • Page 263: System Day (#102)

    System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Related Features Backup Programming—Automatic (#123) and Backup Programming—Manual (#124) do not backup up the System Day. Restore Programming (#125) does not restore the System Day. Considerations Be sure that the System Day is set correctly before using backup or restore procedures.

  • Page 264: System Password (#403)

    System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line). Related Features The password overrides all dialing restrictions except Line Access Restriction (#302).

  • Page 265: System Release Status (F59)

    System Release Status (F59) Description When calling for customer support, you need to know the release level of your system. This feature enables you to determine that information at any system display phone. A display similar to the following appears: P ACS R1.0 C01 This message indicates that this is Release 1.0 of the PARTNER Advanced Communications System.

  • Page 266: System Reset-Programming Saved (#728)

    System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Related Features After a power failure or system reset: Night Service Button (#503) and Station Lock return to the status (on or off) that they were in immediately prior to the power failure or system reset.
  • Page 267 Using (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) f 0 0 s s # 7 2 8 To reset the system, press at extension 10 or 11. A display similar to the following appears: Reset - Save All When the reset is completed, the system is no longer in Programming Mode and the date and time appear on the display.

  • Page 268: System Speed Dial Numbers

    System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing at intercom dial tone on a standard phone) and the three-digit code from 600 through 699.
  • Page 269 If you program 911 or other emergency numbers as Speed Dial numbers and want to place test calls, you should: 1) perform such activities in the off-peak hours, such as early morning or late evening and 2) remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
  • Page 270 Using System Phone You can lift the handset or press before dialing: If you want to call on a specific line, press the line button (or press and the two-digit line number). Press Dial the three-digit System Speed Dial code (600–699). If you did not specify an outside line, the system automatically selects one, turns on the speaker if the handset is in the cradle, and dials the number.

  • Page 271: System Time (#103)

    System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. Backup Programming—Automatic (#123) and Backup Programming—Manual (#124) do not backup the System Time. Restore Programming (#125) does not restore the System Time.

  • Page 272: Toll Call Prefix (#402)

    Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company.

  • Page 273: Touch-Tone Enable (F08)

    Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service.

  • Page 274: Transfer Return Extension (#306)

    Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
  • Page 275 To program another extension, press until the extension number shows on the display. Repeat Step 3. Select another procedure or exit programming mode. 5-182 Transfer Return Extension (#306)

  • Page 276: Transfer Return Rings (#105)

    Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features By default, transferred calls return to the originating extension if they are not answered.

  • Page 277: Transferring Calls

    Transferring Calls Description & This section explains how to transfer calls using the button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.
  • Page 278 Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not Transfer Return if the call is not answered and if Transfer Return Rings (#105) is set to 4 or more rings.. When you transfer a call from a display phone, the number to which you are transferring the call briefly appears on the display.
  • Page 279 To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page press plus the two-digit extension number. Then listen for one of the following responses: If you hear one beep, you have reached an idle system phone. You can —...
  • Page 280 Standard Phone To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or and a Hunt Group number or a Calling Group number) to which you want the call transferred. 3.

  • Page 281: Vms Cover (F15)

    VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
  • Page 282 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a VMS Cover button: f 0 0 s s c Press at extension 10 or 11. Enter the number of the extension to be programmed with this feature. Press a programmable button with lights.

  • Page 283: Vms Cover Rings (#117)

    VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.

  • Page 284: Vms Hunt Delay (#506)

    VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).

  • Page 285: Vms Hunt Schedule (#507)

    VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

  • Page 286: Voice Interrupt On Busy (#312)

    Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
  • Page 287 Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To change the Voice Interrupt On Busy setting for an extension: f 0 0 s s # 3 1 2 Press at extension 10 or 11.

  • Page 288: Voice Interrupt On Busy Talk-Back (F18)

    Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.

  • Page 289: Voice Mailbox Transfer (F14)

    Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension.

  • Page 290: Wake Up Service Button (#115)

    Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
  • Page 291 Programming (See Figure 2-3 in Chapter 2 for the location of special programming buttons such as on system phones.) To program a Wake Up Service button at extension 10: f 0 0 s s # 1 1 5 Press at extension 10 or 11.
  • Page 292 Enter the wake-up time in 24-hour notation. For example, to set the time to 1 4 1 5 2:15 p.m., press . When you have finished entering the time, the display reads: Wake Up Call 32 14:15 The wake up call is scheduled, and the green light next to the Wake Up Service button turns off.
  • Page 293 Troubleshooting Contents Customer Self Service Center on the Internet When Y ou Need Help Power Failure Operation Battery Replacement Clearing a Backup-Failure Alarm Problems with System Phones System Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display Is Incorrect Display Shows “ReplaceSysBat W/Power On”...
  • Page 294 Contents Using the Recall Feature Has No Effect 6-15 Using the Recall Feature Disconnects Call 6-15 Problems with Combination Extensions 6-16 Phone Does Not Work Properly 6-16 Problems with Standard Devices 6-17 Standard Device Does Not Answer 6-17 Standard Device Does Not Dial Out Properly 6-17 Problems with Automatic Backup 6-18...
  • Page 295 Contents System Problems 6-24 Calls on Hold Are Disconnected 6-24 Call on Hold Hangs Up, but Line Does Not Disconnect 6-24 All Calls Disconnected 6-24 All Phones Dead: No Dial Tone or Lights 6-25 Multiple Phones Dead: No Dial Tone or Lights 6-25 Poor Transmission Quality on Modem 6-26...

  • Page 296: Customer Self Service Center On The Internet

    Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more, information about a specific procedure, refer to the procedure name in Chapter 5. Customer Self Service Center on the Internet If you can access the Internet, you can use the Customer Self Service Center to...

  • Page 297: When Y Ou Need Help

    If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you need assistance when installing, programming, or using your system.

  • Page 298: Battery Replacement

    Battery Replacement IMPORTANT: Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming will revert to the default settings. If you have a Backup/Restore PC Card, it is highly recommended that you do a backup before changing the batteries.
  • Page 299 Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover (see Figure 6-2). Figure 6-2. Removing the Battery Assembly Pull the batteries straight out of the metal spring clips (see Figure 6-3), and dispose of the batteries properly.
  • Page 300 If the message is still displayed, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 301: Clearing A Backup-Failure Alarm

    Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11. After correcting the problem that caused the failure, you can clear the Backup-Failure Alarm using the following procedure.

  • Page 302: Problems With System Phones

    If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 303: System Phone Does Not Work

    What to do: Unplug the modular telephone cord from the phone then plug it in again. If the display is still incorrect, see “System Phone Does Not Work.” In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. Troubleshooting...

  • Page 304: Display Is Incorrect

    Display Is Incorrect Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and System Time (#103). If the display is correct, the problem is solved. If the display is still not correct, see “System Phone Does Not Work.”...

  • Page 305: Some Caller Id Information Does Not Display

    If the Intercom Autodialer works, the cord is faulty. Call the hotline* to arrange for a replacement. If the Intercom Autodialer does not work, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-10 Troubleshooting...

  • Page 306: Problems With Standard Phones

    If the replacement phone rings properly, the problem phone is defective. Replace it. If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-11 Troubleshooting...

  • Page 307: Standard Phone Rings Back After Intercom Call With No One At Other End

    What to do: See “Standard Telephones” in Chapter 1 for a list of supported standard phones with message waiting lights. Also check with your Lucent Technologies Representative or local Authorized Dealer to find out if there are others. If the phone is not supported, you can use it without message waiting capability.

  • Page 308: Other Problems With Phones

    Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, which cuts off when you dial, but the line does not ring. You hear a busy signal as you dial.

  • Page 309: Calls Are Answered Automatically

    If the auxiliary device no longer answers calls automatically, the problem is solved. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-14 Troubleshooting...

  • Page 310: Trouble Hearing Called Party Answer

    If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-15 Troubleshooting...

  • Page 311: Problems With Combination Extensions

    If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only a Lucent Technologies 267F2 bridging adapter). If the problem persists, call the hotline.* If the phone still does not work properly, call the hotline.*...

  • Page 312: Problems With Standard Devices

    If the device works properly, the problem is solved. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-17 Troubleshooting...

  • Page 313: Problems With Automatic Backup

    Problems with Automatic Backup Display Shows “Backup Failed:Insert Card” at Idle Extensions 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.

  • Page 314: Display Shows "Backup Failed:systembusy" At Idle Extensions 10 And

    Programming—Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing the Backup-Failure Alarm” earlier in this chapter). In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-19 Troubleshooting...

  • Page 315: Problems With Manual Backup

    Problems with Manual Backup Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.

  • Page 316: Display Shows "Backup Failed:check Card" In System Programming Mode

    What to do: Try Backup Programming—Manual (#124) later when the system is idle or during nonbusiness hours. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-21 Troubleshooting...

  • Page 317: Problems With System Restore

    Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.

  • Page 318: System Programming Settings Reverted To Default Settings

    Possible Cause 2: The backup file is corrupted. What to do: Retry the Restore Programming (#125) procedure. If you get the same result, try again using a different backup file from the same Backup/Restore PC Card or a file from a different Backup/Restore PC Card. Remember to power down the system before you insert or remove Backup/Restore PC Cards.

  • Page 319: System Problems

    Dead: No Dial Tone or Lights.” If any green LEDs on the modules are flashing, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-24 Troubleshooting...

  • Page 320: All Phones Dead: No Dial Tone Or Lights

    If the LEDs light, the problem is corrected. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-25 Troubleshooting...

  • Page 321: Poor Transmission Quality On Modem

    What to do: Unplug the control unit’s power cord from the wall. Wait 10 seconds, then plug it back in. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local Authorized Dealer. 6-26 Troubleshooting...

  • Page 322: Specifications

    Specifications Capacities System Module Extension Jack 15 outside lines via line jacks on ACS Processor Module Maximum two devices per one ACS processor module plus extension jack, total REN on jack 3 outside lines two 206 modules plus two 400 not to exceed 2.0 [System phone 8 extensions modules...
  • Page 323 Switch Fabric Full digital, nonblocking Electrical 45 Watts (154 BTUs/hr.) per ACS processor module during normal power consumption Specifications 85 Watts (290 BTUs/hr.) per ACS processor module during maximum power consumption 10 Watts (35 BTUs/hr.) per 400 module, normal and maximum power consumption 35 Watts (120 BTUs/hr.) per 206 module during normal power consumption 75 Watts (256 BTUs/hr.) per 206 module during maximum power consumption U.S., Canada, and other 110V countries:...
  • Page 324 Standard phone: one Lucent Technologies IROB protector plus one carbon block protector Installation of a Contact Closure Adjunct controlled device outside the building requires a Lucent Technologies 146G Surge Protector-SCL/8 to protect the control unit from electrical surges. Wiring System phones: Lucent Technologies SYSTIMAX® Bulk Nonplenum (DIW) cable, Lucent Technologies SYSTIMAX Bulk Plenum (HALAR/HALAR) cable, or at least 2-pair (4-wire) star (“home run”...
  • Page 325 Government U.S.: FCC Part 68 FCC registration number (U.S.): See the label on the side of the control unit. Approvals and FCC Part 15: Local Phone Class A: Class B: Company 5-Slot Configuration PARTNER Advanced Communications Information 2-Slot Configuration with System Stand-Alone Configuration PARTNER MAIL VS 2-Slot Configuration with 200, 206, or 400...

  • Page 326: Repair Information

    To do so could result in irreparable damage. Repair Information Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer for warranty and repair information applicable to your system.

  • Page 327: Lucent Technologies Limited Warranty And Limitation Of Liability

    Lucent Technologies Limited Warranty and Limitation of Liability Lucent Technologies warrants to you, the customer, that your system will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”). If you notify...
  • Page 328 Except as provided below, Lucent Technologies and its affiliates and suppliers shall not be liable for any incidental, special, reliance, consequential, or indirect loss or damage incurred in connection with the equipment.

  • Page 329: Product Ordering Information

    For personal injury caused by Lucent Technologies’ negligence, Lucent Technologies’ liability shall be limited to proven damages to person. No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of action accrues.
  • Page 330 . You can obtain most items from more than one source, either directly from Lucent Technologies or from authorized dealers. Sources in the U.S. are: Lucent Technologies Catalog Sales. This source is Lucent Technologies’...
  • Page 331 (do not use at extension jacks) 355A/355AF adapter Connects call reporting device to primary processor module To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Continued on next page Maintenance...
  • Page 332 Specify length: 2, 7, or 14 ft. Modular telephone extension cord —8-connector Extends the D4BU mounting cords Specify length: 14, 25, 50, 75, or 100 ft. To locate the nearest Lucent Technologies Authorized Dealer, check your local telephone directory’s yellow pages. Maintenance...

  • Page 333: C Fcc And Ic Information

    FCC and IC Information Federal Communications Commission (FCC) Interference Information References to FCC regulations are not applicable outside of the U.S. Class A Compliance This equipment, in the 5-Slot configuration and in the 2-Slot configuration with PARTNER MAIL VS, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules.
  • Page 334 FCC. In the event repairs are needed on this equipment, please contact the Lucent Technologies hotline at 1 800 628-2888. For warranty information, see Appendix B. Rights of the Local Telephone Company: If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.
  • Page 335 Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. Hearing Aid Compatibility: All system phones are compatible with inductively coupled hearing aids as prescribed by the FCC.
  • Page 336 Renseignements sur la notification du ministére des Industrie Canada et la réparation L’étiquette du ministére des Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure toutefois pas que le matériel fonctionnera à...

  • Page 337: D Speed Dial Form

    Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5.
  • Page 340 Programming Mixed Telephone Types Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
  • Page 341 MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone PARTNER-34D Overlay Next Next Next Procedure Item Data Remove Prev Prev Prev Enter Procedure Item Data System Central Program Tel Program Message Intercom Intercom Ext. Feature Volume Speakerphone Spkr HFAI MLS-34D Phone Wild Ext.
  • Page 342 PARTNER-6 Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Next Next Next Procedure Item Data Remove Prev Prev Prev Procedure Item Data Enter System Central Program Tel Program Ext. Message Intercom Intercom Feature PARTNER-34D Phone Wild Ext. Message Intercom Intercom Figure E-2.
  • Page 343 Entry of an Backup/Restore PC Card account code may be optional or forced. If A Lucent Technologies proprietary PC Card that is entered, an account code appears on the call used like a floppy disk to back up system and record for a call.
  • Page 344 Doorphone without placing the call on hold or hanging up. A Lucent Technologies proprietary phone that can Caller ID Name/Number be wall mounted outside your office or in a lobby to...
  • Page 345 Intercom Autodialer 400 module An auxiliary device that can be connected to the The Lucent Technologies equipment component system phones at extensions 10 and 11. The that has line jacks for connecting up to four outside device has an Auto Dial button for each extension in lines to the control unit.
  • Page 346 One-touch Intercom Calling button the loudspeaker from a system extension. Any See Intercom Auto Dial button. Lucent Technologies paging system can be connected to the PAGE jack on the processor Outside line module in the control unit. See also Simultaneous See Line.
  • Page 347 See Call Park. An auxiliary device that lets you perform system programming from a remote location. PARTNER ACS processor module The Lucent Technologies equipment component Recall that provides the software intelligence that controls A system feature that sends a timed switchhook the system’s features.
  • Page 348 Caller ID. Verification of Account Codes System See Forced Account Code Entry. The Lucent Technologies control unit and system phones that you purchased, plus all other VMS (Voice Messaging System) telecommunications devices that are connected to See Voice messaging system (VMS).
  • Page 349 Voice mailbox A storage area for greetings and messages in a voice messaging system. Voice messaging system (VMS) An optional call routing and messaging device that provides call coverage by answering calls and routing them to caller designated extensions. It also lets callers leave messages at unanswered extensions and lets subscribers retrieve their messages.
  • Page 350 Index Backup Programming Automatic (#123), 2-14, 5-26 - 5-28, 6-18 - 6-19 Manual (#124), 2-14, 5-29 - 5-30, 6-20 - 6-21 Backup-Failure Alarm, clearing, 5-26, 6-6, 6-18 - 6-19 Backup/Restore PC Card, 1-5, 2-14, inserting, 5-28, 5-150 removing, 5-28, 5-150 AA Extensions (#607), 5-4 problems with, 6-18 - 6-23 Abbreviated Ringing (#305), 5-5...
  • Page 351 Caller ID Name Display Control unit, 1-2, 1-3 description, 5-43 definition, 1-2 light patterns, 3-4 electrical requirements, A-3 Caller ID Type (#122), 5-44 - 5-45 environmental requirements, A-3 Calling illustration, 1-3 extensions simultaneously, 5-87 - 5-89 Copy Settings (#399), 2-5, 5-55 intercom (inside), 5-121 - 5-122 Cordless phones, 1-6 outside, 5-120 - 5-121...
  • Page 352 Display phone for programming, 2-1, 2-15, 2-17 for receptionist, 2-21 Distinctive Ring (#308), 5-67 Do Not Disturb FACE (Forced Account Code Entry), 5-81 - 5-82, 5-83 - description, 5-68 5-84 light patterns, 3-4 Fax Machine Extensions (#601), 5-80 Doorphones Fax machines description, 4-1 dialing restrictions for, 4-16 Doorphone Alert Extensions (#606), 5-70...
  • Page 353 Hands-Free Answer on Intercom, 3-6 Jacks Handset specifications, A-2 using, 3-5 types per module, 2-2 - 2-3 volume controls, 3-3 Joining a call, 5-104 - 5-105 for hard-of-hearing, 4-3, B-7 Headsets, 4-2 Hearing aid compatibility, C-3 HFAI ( see Hands-Free Answer on Intercom) Hold button, 3-2, 5-95 - 5-96 Labeling Hold Disconnect Time (#203), 5-97...
  • Page 354 Night Service Button (#503) description, 5-132 - 5-134 light patterns, 3-4 Night Service Group Extensions (#504), 5-135 Maintenance, B-1 No ring, 2-20, 5-115 - 5-116 Making a call, 5-119 - 5-122 Number of Lines (#104), 5-136 Manual Signaling, 5-123 - 5-124 Numbering of lines and extensions, 2-2 - 2-3 Marked System Speed Dial numbers, 2-11, 5-175 Message indicator, 3-3...
  • Page 355 PCMCIA card ( see PC Cards) Permissions, dialing, 2-8 Personal Computer Memory Card International Association (PCMCIA) card ( see PC Cards) Personal Speed Dial numbers, 2-20, 5-142 - 5-143 Quick reference charts, End of book Phones ( see Feature phones, Standard phones, and System phones) Picking up a held call, 5-96 Pickup...
  • Page 356 Ringing Standard devices (continued) Abbreviated (#305), 5-5 call reporting device, 4-9 - 4-11 Line, 5-115 - 5-116 contact closure device, 4-2 Transfer, 3-5, 3-9, 5-185 credit card scanners, 4-13 Ringing patterns fax machines, 4-12 standard phones, 3-9 limitations, 1-7, 3-9 - 3-10 system phones, 3-5 modems, 4-20 - 4-21 Ringing/Idle Line Preference ( see Automatic Line Selection)
  • Page 357 System phones (continued) Touch-tone receiver3-9 - 3-10, A-1 lights, 3-2 - 3-3, 3-4 Transfer button, 3-2, 5-184 - 5-186 microphone, 3-5 - 3-7 Transfer return display message, 5-185 ordering, B-7 Transfer Return Extension (#306), 5-181 - 5-182 overview, 1-6 Transfer Return Rings (#105), 5-183 problems with, 6-5 - 6-10 Transfer ringing, 3-5, 3-9, 5-185 Transfer, one-touch ( see Auto Dial numbers)
  • Page 358 Wake Up Service Button (#115), 5-197 - 5-199 Warranty information, B-2 - B-4 Wildcard character, 5-61, 5-83 Wiring specifications, A-3 Z300A ( see Electromagnetic Interference filter) IN-9 Index...

  • Page 359: Feedback Form

    Address: 211 Mount Airy Road (Room 2W-226) Basking Ridge, NJ 07920 Telephone: ( – FAX: (908) 953-6912 Date: Please be advised that Lucent Technologies reserves the right to use your suggestions without any obligation to compensate you for those suggestions.
  • Page 360 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE TO ENTER PROGRAMMING MODE TO ERASE A FEATURE OR AUTO DIAL BUTTON AT THE SAME EXTENSION f 0 0 PRESS PRESS the programmed button...
  • Page 361 System Features Continued GROUP PICKUP (p. 5-93) MESSAGE LIGHT ON (p. 5-127) STATION LOCK (p. 5-165) PRESS a programmable button PRESS a programmable button PRESS a programmable button i 6 6 f 0 9 PRESS left PRESS f 2 1 PRESS DIAL a Pickup Group number (1-4) DIAL (optional) two-digit extension number...
  • Page 362 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH AVAILABLE PROGRAMMING PROCEDURES SETTINGS f 0 0 f 0 0 PRESS...
  • Page 363 SYSTEM RESET – PROGRAMMING SAVED (p. 5-173) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL #728 Extensions LINE ASSIGNMENT (p.
  • Page 364 System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH AVAILABLE PROGRAMMING PROCEDURES SETTINGS f 0 0 f 0 0 PRESS...
  • Page 365 Auxiliary Equipment Groups PICKUP GROUP EXTENSIONS NIGHT SERVICE GROUP EXTENSIONS AA EXTENSIONS (p. 5-4) FAX MACHINE EXTENSIONS DIAL #501 (p. 5-144) DIAL #504 (p. 5-135) DIAL #601 (p. 5-80) DIAL #607 DIAL a group number (1–4) DIAL an extension number (10-41) DIAL an extension number (10-41) DIAL an extension number (10-41) DIAL an extension number (10-41)

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