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INDeX 20CC Quick Guide
Introduction
<value>
= Enter value required (eg. turret number).
(note)
= Note, {option} = Optional step
X...Y
= Enter value in range X to Y.
< >
= Use -display keys to change or select.
ACD Working
•
To start work - Log on:
•
To temporarily stop receiving ACD calls:
•
To send a supervisor message:
•
To finish work:
Answering Calls
•
To answer a message:
•
To pickup calls in the turret's pickup group:
•
To set the turret's pickup group:
Actions During a Call
•
To change the receive volume:
•
To mute/unmute call:
•
To enter an account code:
•
To display the software release:
•
To create a conference:
Making Calls
•
To make an external call:
•
To make an internal call:
•
To redial the last external number:
•
To make a page call:
•
To use the Index directory:
INDeX 20CC
LOG ON/OFF, <log on number>, DONE
WRAP UP or BUSY N/A
ACD MSG, select message
LOG ON/OFF
CALL or To clear a message:
CANCEL
PICKUP, { NEXT}, ANSWER RELEASE
PROGRAM, PICKUP, CANCEL, <group no.>, DONE
VOLUME, (softer) < > (louder), DONE
MUTE (the
symbol disappears when the call is muted)
ACCOUNT, <account code>, DONE
PROGRAM
HOLD, <extension no.>, CONFER
9, <external number>
<extension number>
REDIAL (includes speed dials)
PAGE, <group number>, speak, ANSWER RELEASE
INDeX, <letter key>, <(Names)> , CALL
38DHB0002UKDM – Issue 1 (12/99)
Speed Dials
•
To use a system speed dial by number: SPEED DIAL, SYSTEM, 100...9999
•
To use a system speed dial by name:
•
To use a personal speed dial:
•
To store a personal speed dial:
If Busy or Unanswered
•
To leave a message:
•
To camp on & wait:
•
To set a call back:
Parking, Holding & Transferring Calls
•
To transfer a call
•
To hold/unhold a call:
•
To park a call:
•
To retrieve a parked call:
Ringer Controls
•
To change the ringer volume:
•
To change the ringer sound:
•
To switch the internal/external ringer on/off:
•
To set the ringer step:
•
To set the timeout:
Other Features
•
To set turret's passcode:
•
To switch idle music on/off:
•
To enter/exit group:
38DHB0002UKDM – Issue 1 (12/99)
SPEED DIAL, INDeX, <letter key>, <(Names)> , CALL
SPEED DIAL, OWN, 0...9
For external Nos., put 9 before the No.
PROGRAM, SPEED DIAL, 00...09, DELETE, <no.>,
DONE, PROGRAM
MESSAGE
This lights the lamp on the extension called and leaves your
number as a message to reply (unless they have reached their
limit of 5 messages).
CAMP ON
This flashes the lamp on the busy turret.
CALLBACK
This rings you when that extension becomes free or is next
used.
HOLD, <dial number>, ANSWER RELEASE
HOLD
Pressing ANSWER RELEASE parks a held call.
PARK
<line number>
PROGRAM, RINGER, <passcode>, VOLUME, (soft) <
> (loud), PROGRAM
PROGRAM, RINGER, <passcode>, SOUND, < > ,
{ TONE}, PROGRAM
PROGRAM, RINGER, <passcode>, SCROLL,
INTERNAL/ EXTERNAL, CHANGE, ON/OFF/AUTO
ANSWER (internal only), PROGRAM
PROGRAM, RINGER, <passcode>, STEPS, CHANGE,
PROGRAM
PROGRAM, RINGER, <passcode>, TIMEOUT,
CANCEL, <timeout>, PROGRAM
PROGRAM, PASSCODE, <new pass>, PROGRAM
PROGRAM, MUSIC, CHANGE, PROGRAM
GROUP (When in group, a
shows above the GROUP key)
INDeX 20CC
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