Table of Contents
Advertisement
STATION MESSAGE DETAIL RECORDING (SMDR)
Would you like to keep records of your business' incoming and outgoing calls?
SMDR generates call reports that include such information as the date and time of
each call, its duration, and the line and voice terminal on which the call was made.
The call report can help you develop records of your system and individual telephone
traffic patterns so you can use your system effectively. You can assign account
numbers to clients, and then use the account numbers to identify who to bill for calls.
In order to print out your call reports, you need to have a printer connected to your
SMDR Module in your control unit.
SYSTEM SPEED DIAL CODES
Do many of your employees call the same telephone numbers (for example, customers
or vendors)?
You can assign System Speed Dial codes to selected numbers and store them in
your system so that people can reach the numbers by dialing the abbreviated codes.
The System Speed Dial feature allows all employees to have access to the same
Speed Dial codes without specially programming their own voice terminals. You can
assign up to 40 System Speed Dial Codes for your system. Assigning System Speed
Dial Codes does not affect the ability of individuals to assign their own Personal Speed
Dial numbers (See page 16.)
System Speed Dial codes may be unmarked or marked. Marked codes are very useful
for alternate long distance company numbers, access codes, and other numbers you
may not want everyone in your business to know. When Station Message Detail
Recording (SMDR) is used, an unmarked System Speed Dial code will print out the
telephone number and not the code that was actually dialed. However, a marked
System Speed Dial code will print out the code that was dialed (for example, #63)
and not the telephone number.
#63
#63
SYSTEM SPEED DIAL CODES
RETURN INTERVAL FOR TRANSFERRED CALLS
When transferring calls from one voice terminal to another, how many times would
you like the second voice terminal to ring?
When your system is installed, it is set up so that a call transferred from one voice
terminal to another rings four times at the second voice terminal. If no one answers,
the call continues to ring at this voice terminal and also begins to ring again at the
voice terminal from which it was transferred. If you wish, you can vary the number
of times that transferred calls ring before they are returned to the sender.
For example, if your voice terminals serve large areas or if employees cannot stop
their work immediately to answer calls, you may want transferred calls to ring as many
as nine times before they are returned. On the other hand, if you prefer to minimize
ringing at voice terminals that are unattended or in public places, you can set the
return interval for one or two rings. You can also set your system not to return trans-
ferred calls at all.
12
Advertisement
Table of Contents
