Call Reporting Devices (Smdr) - Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

4. Use AA Extensions (#607) to identify extension X as the auto attendant.
5. Set Transfer Return Extension (#306) for extension X to extension 10.
6. Set the auto attendant to pick up within a specific number of rings, so if the
receptionist does not pick up a call, the auto attendant will.

Call Reporting Devices (SMDR)

SMDR (Station Message Detail Recording) is a call reporting feature that provides
records of call activity. Call reporting information provides you with the ability to:
Detect any unauthorized calls
Bill clients or projects
Bill back by department
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
Print Caller ID information
Call reporting information is recorded after each call is completed. For outgoing
calls, the system records information for each call that lasts more than 10
seconds. The timing begins when you lift the handset or press
outside line. For incoming calls, the timing begins when the call is answered.
Timing stops when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either a
serial printer or a call accounting device. The device connects directly to the
SMDR jack on the processor module.
Programming
Use the following programming procedures for call reporting:
SMDR Record Type (#608) to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
SMDR Top of Page (#609) to notify the system that the printer has been
aligned to the top of a new page.
SMDR Output Format (#610) to identify whether a maximum of 15 digits
or 24 digits is printed for dialed numbers on the call report.
Before changing the output format to 24 digits, check the documentation
for your call accounting device to verify that this operation is supported.
SMDR Talk Time (#611) to include the Talk field on the call reports. This
field shows the call duration minus the time the greeting was played and
the caller waited for someone to answer the call.
4-10
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