Transferring Calls - Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

Transferring Calls

Description
This section explains how to transfer calls using the
or the switchhook on a standard phone. Transferring a call lets users "pass" a call
from one extension to another. Users can transfer both outside calls and intercom
calls to other extensions.
Related Features
To transfer calls to an extension with a single touch, you can program the
n
extension number on an Auto Dial button—see
5-19.
To transfer calls to an extension for which you have a Manual Signaling
n
button, press
While a call is being transferred, the caller hears ringing if Ring on
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Transfer (#119) is Active. If it is Not Active and Music On Hold (#602) is
Active and an audio source is connected to the system, the caller hears
music-on-hold while the call is being transferred to the destination
extension. If Music On Hold is Not Active and Ring on Transfer (#119) is
Not Active, the caller hears silence.
The system is factory-set to return a transferred call, after it rings four times
n
at the destination extension, to the extension that transferred it. You can
use Transfer Return Rings (#105) to change the number of rings for all
system extensions. You can use Transfer Return Extension (#306) to
program a different extension to which unanswered calls from a particular
extension should return.
If users transfer a call, Caller ID information (if it is available) is passed to
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the destination extension.
If you have a voice messaging system, you can use Voice Mailbox
n
Transfer to transfer a caller directly to a subscriber's voice mailbox.
An extension programmed with Call Waiting (#316) cannot transfer either
n
of two active calls.
Considerations
When you press
n
winks.
A transferred call appears on the destination extension's intercom button
n
unless the destination extension has a line button for the line on which the
call was received.
&
before pressing the Manual Signaling button.
&
, the call is put on hold and its associated green light
&
button on a system phone
''Auto Dialing'' on page
5-265
Feature Reference