Netpage Troubleshooting - Avaya DECT R4 Installation And Administration Manual

A more general approach to get the LDAP queries to work with MS AD is to use AD Global
Catalog (GC). The GC is a role that an AD server can get. Instead of using the LDAP port 389
you use GC port 3286 for the AD server that have the GC role. The GC have to be configured to
synchronize all attributes that is needed for the users in the phonebook.

NetPage troubleshooting

My Groups and My Messages don't work
Check that cookies are enabled in your web browser.
Number list, Common Groups, or Common Messages are unsatisfactorily updated
Refresh the cache memory on the web browser. If they still are unsatisfactory, refresh caching
proxy (if any). In, for example Microsoft Internet Explorer, this can be achieved by pressing
CTRL+F5.
Entire Message history including column headings doesn't appear
The Java Virtual Machine may be missing on your PC. Contact your IT department for
assistance.
Message history is not running, although messages are sent and column
headings are visible.
There might be a firewall preventing you from receiving data from the NetPage server. Contact
your IT department to open port number 5891 in the firewall, in the direction from the web client
to the NetPage server.
Reboot after image installation w/o restoring the parameters
When installing a new image file it is recommended to take a parameter backup in advanced
and restore the backup afterwards. If reboot was selected w/o restoring the parameters all
configuration including the IP-Network parameters is lost. However is a fixed IP address is used
you can connect to the AIWS web interface by using this fixed IP address. When connecting to
the AIWS the setup wizard will start automatically as usual after a factory reset. If a backup file
is available you can select cancel for the setup wizard, go to configuration - other settings -
backup/restore. Restore the old setting by choosing your backup file and select restore. Finally
a reboot is needed to activate the old parameter settings.
Avaya DECT R4 - Installation and Maintenance Guide
Avaya In-Building Wireless Server (AIWS)
695
02/2016