Avaya In-Building Wireless Server (Aiws) - Avaya DECT R4 Installation And Administration Manual

Avaya In-Building Wireless Server (AIWS)

General troubleshooting
Log files
When troubleshooting AIWS, it is always a good idea to examine the log files, since they
provide additional information that may prove useful. When reporting an error to your supplier,
always include the appropriate log file.
To find logs,
1. On the AIWS start page, click on Configuration. The AIWS Configuration page opens.
2. In the left pane, click on Other settings > Advanced Configuration. The AIWS
Advanced Configuration page opens.
3. Click on Troubleshoot.
4. Click on View Info Log, View complete Log or View Error Log.
AIWS Device Manager does Not Start
To use the AIWS GUI, the computer must fulfill the requirements listed in
Wireless Server (AIWS)
In-Building Wireless Server 2 (AIWS2 hardware)
software versions (Java runtime environment) installed, contact your system administrator.
AIWS Device Manager does Not Start with Firefox Browser
If you are using Firefox as your default browser, you will not be able to open AIWS Device
Manager. You have to set the proxy settings in the Java Control Panel manually.
1. Open the Java Control Panel.
2. Select the General tab.
3. Click Network settings.
4. Select the Use Proxyserver option or the check box Direct connection.
Your browser's proxy settings will be automatically copied in the text fields Address and
Port.
5. Save the settings with OK button.
Firewall issues, or No Indication of Connected Device
If there is a firewall between AIWS and any devices, the firewall may need some configuration
to allow communication.
Avaya DECT R4 - Installation and Maintenance Guide
on page 656. For the AIWS2 see the requirements listed in
Avaya In-Building Wireless Server (AIWS)
on page 659. If you do not have the correct
Avaya In-Building
Avaya
693
02/2016