Avaya DECT R4 Installation Manual
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Avaya DECT R4 Installation Manual

Ip office release 7.0
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IP Office Release 7.0
IP Office DECT R4 Installation
15-601047 Issue 03a - (21 February 2011)

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  • Page 1 IP Office Release 7.0 IP Office DECT R4 Installation 15-601047 Issue 03a - (21 February 2011)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Contents Contents IP Office User Features 4.1 Status Indicators ..............74 DECT R4 4.2 Call Services ..............75 4.3 In Call Options ..............77 1.1 Changes in IP Office Release 7.0 ..............8 4.4 Call Waiting Options ..............78 1.2 Base Stations ..............
  • Page 4 9.15 WSM ..............166 9.16 ELISE ..............166 9.17 SST ..............166 9.18 PP ..............166 9.19 RFP ..............167 9.20 RFPI ..............167 Index ................169 DECT R4 Page 4 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 5: Dect R4

    Chapter 1. DECT R4 DECT R4 Page 5 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 7 1. DECT R4 Avaya DECT R4 is a DECT system where multiple base stations are connected using an IP LAN. For IP Office, DECT R4 is supported with IP Office Release 5+. This installation manual covers the installation of DECT R4 systems using the firmware supported by IP Office Release 7.0.

  • Page 8: Changes In Ip Office Release

    1.1 Changes in IP Office Release 7.0 The following major changes have been made in the IP Office Release 7.0 support for DECT R4: · Avaya 3740 and 3749 Telephones These new phones in the 3700 Series are supported along with matching chargers and other accessories. The 3740 and 3749 are both ruggedized phones (IP65).

  • Page 9: Base Stations

    1.2 Base Stations DECT R4 supports three base station variants; the BS330, the Compact Base Station and the BS340. They differ in aerial connection and in the number of simultaneous calls supported. During installation, one of the base stations is configured as the master base station for the DECT R4 system.
  • Page 10 Relative storage humidity 5 to 95%, non condensing Immunity to electromagnetic fields 3V/m (EN61000-4-3) Immunity to ESD 4 kV contact discharge and 8 kV air discharge (EN61000-4-2) DECT R4 Page 10 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 11: Aerials

    DECT R4: Base Stations 1.3 Aerials The following different aerials can be used to replace the aerials on a BS340 base station. These aerials have aerial leads to allow for optimal positioning. Note that this type of base station and therefore optional aerials are not supported in North America.

  • Page 12: Phones

    1.4 Phones The following Avaya 3700 Series phones are supported by DECT R4. 1.4.1 3720 Avaya 3720 Description Features · High quality voice DECT phone, GAP/CAP compliant. · Easy access to PBX services. · Voicemail including message icon. · Manual and automatic keypad lock.
  • Page 13 DECT R4: Phones 1.4.2 3725 Avaya 3725 Description Features · As per 3725 plus: · Site Survey tool. · Cleanable, IP 44. · Option: Bluetooth. · 19 Languages Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese (Brazilian), Portuguese, Russian, Slovakian, Spanish, Swedish and Turkish.
  • Page 14 · *For systems installed using IP Office provisioning, the language used is set by the IP Office system or user language setting. · An additional language file can be uploaded to a phone. DECT R4 Page 14 IP Office Release 7.0...
  • Page 15 DECT R4: Phones 1.4.4 3749 Avaya 3749 Description Features · High quality voice DECT phone, GAP/CAP compliant · Easy access to PBX services · Voicemail including message icon. · Manual and automatic keypad lock · Local directory: 250 entries. · Central directory from the IP Office.

  • Page 16: Chargers

    These chargers allows the charging of up to 6 batteries separate from the phones. The battery charger for 3720/3725 phones is not usable with 3740/3749 phones and vice versa. There is no battery charger for 3749 phones. DECT R4 Page 16 IP Office Release 7.0...

  • Page 17: Aiws

    For IP Office Release 5 this unit also provides directory integration between the IP Office and the DECT R4 system. For IP Office Release 6 and higher, directory integration is done by the master base station without requiring an AIWS. However an AIWS is still required for both SMS.
  • Page 18 DECT R4 Page 18 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 19: Site Survey And Planning

    Chapter 2. Site Survey and Planning DECT R4 Page 19 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 20 The other key factor that affects signalling is the error rate. While decreasing signal strength and increasing error rate are usually related, there may be some scenarios where a high than expect error rate occurs. DECT R4 Page 20 IP Office Release 7.0...

  • Page 21: Factors To Consider

    A rack charger (6 phones) immediately creates an area where a single base station (8 calls) would be near maximum capacity. Look to provide overlapping base station support to areas where rack chargers will be located. DECT R4 Page 21 IP Office Release 7.0...

  • Page 22: Handover

    -68dB, the phone will begin looking for another base station with a better signal to which it can handover (this is often referred to as "roaming"). If the other base station signal is -62dB or higher, the phone will handover to that base station if it has free capacity. DECT R4 Page 22 IP Office Release 7.0...

  • Page 23: Base Station Synchronization

    Site Survey and Planning: Handover 2.3 Base Station Synchronization Base stations in the DECT R4 system need to be synchronized with each other. This can be done with a signal as low as - 90dB between base stations. One base station is assigned as the 'air synch master', typically the master base station. Each other base station can synch directly with it or indirectly via a synchronization chain.

  • Page 24: Performing A Survey

    · As the survey takes place, note whether additional network connection points will be required and or mains power outlets. Consider the use of Power over Ethernet, if possible in order to simplify base station installation. DECT R4 Page 24 IP Office Release 7.0...

  • Page 25: Site Survey Mode

    · Pwr = on hook · LU = off hook, Low power · US = off hook, Normal power · EU = off hook, High power DECT R4 Page 25 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 27: Provisioned Installation

    Chapter 3. Provisioned Installation DECT R4 Page 27 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 28 3. Provisioned Installation A provisioned install is the recommended method for both installation simplicity and handset feature support. It should be used for all installations using just Avaya 3700 Series phones. · When to Use IP Office Provisioning IP Office provisioning both simplifies installation and maintenance and provides 3720, 3725, 3740 and 3749 phones with additional IP Office specific features.
  • Page 29 · Detailed plans from the site survey indicating the intended base station locations, LAN sockets and if necessary power supply outlets. Tools · Programming PC with DECT R4 software. · Web browser. · Drill and drill bits suitable for the selected wall mounting position of the AIWS.

  • Page 30: Dect Software

    2. Within the IP Office Administrator Application software (ie. the software from which IP Office Manager is installed), locate the folder IPDECT. 3. The folder contains a file DECT R4.zip. This is the file containing software for DECT R4. The file IPDECT.zip contains software for the previously supported IP DECT product and not for DECT R4.

  • Page 31: Ip Office Configuration

    · Service user name and password for IP Office security settings access. · IP Office IP address. · Avaya IP Endpoint licenses Parts Required · IP Office Release 7.0 software DVD or image of the IP Office Release 7.0 admin software.

  • Page 32: Security Settings

    The HTTP service affects all HTTP connections provided by the IP Office system. Changing its setting will affect applications other than just the DECT R4. The only option that change be changed is the Service Security Level. The default is Secure + Unsecure, meaning both http and https can be used between the base station and IP Office.
  • Page 33 Select the HTTP tab. Check that the option DECT R4 Provisioning is selected. b. Check that on the other tabs no other options are selected.

  • Page 34: Ip Dect Line Setup

    3.2.2 IP DECT Line Setup At this stage we will create an IP DECT line for traffic between the IP Office and the DECT R4 system. The line is configured with the IP address of the master base station. The IP Office configuration only requires and allows a single IP DECT line.
  • Page 35 · In the Authentication Code field enter the numeric code that handset should enter during the subscription process. This needs to be 4 to 8 digits long. 7. Save the configuration back to the IP Office system. DECT R4 Page 35 IP Office Release 7.0...

  • Page 36: Adding Licenses

    3.2.3 Adding Licenses Each IP DECT extension requires an Avaya IP Endpoint license. This applies even if the handset subscribed to the IP DECT R4 system is not an Avaya phone. Phones without a license will still be able to subscribe and register but will be limited to making emergency calls only (calls that match an IP Office Dial Emergency short code).
  • Page 37 3. Select the IP DECT tab. Note, the appearance of this menu will vary depending on whether you are doing a provisioned or non-provisioned installation. 4. The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension. The option is greyed out if the configuration does not have sufficient unreserved licenses remaining.

  • Page 38: Manually Creating Extensions

    Select the Reserved Avaya IP endpoint license option. This option will be greyed out if there are insufficient licenses. If this option is selected, the phone will be licensed before any other Avaya IP endpoints for which this option has not be set.

  • Page 39: Master Base Station Setup

    3. Enter nbtstat -a ipbs-xx-xx-xx when xx-xx-xx is replaced with the last 6 hexadecimal digits of the base stations MAC address. 4. The results will show IPBS-xx-xx-xx and the IP address which it is using. DECT R4 Page 39 IP Office Release 7.0...

  • Page 40: Access The Base Station Configuration

    5. The configuration menu for the base station is displayed. 6. Note the software levels shown in the Version screen. These will determine whether the base station software needs to be upgraded. DECT R4 Page 40 IP Office Release 7.0...

  • Page 41: Set The Base Station Ip Address

    Click on OK. c. Observing the base station, wait for the lower light to return to solid green. 5. Log in again using the new IP address. DECT R4 Page 41 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 42: Update The Base Station Software

    3. Click on the Choose File button and browse to the IP Base Station sub-folder of the IP DECT R4 software you previously extracted onto the programming PC.
  • Page 43 8. Login in again. The General | Info tab should now list the new firmware. 9. If necessary, repeat the process for the base station firmware using the Update | Firmware menu. DECT R4 Page 43 IP Office Release 7.0...

  • Page 44: Select Simplified Administration

    Select Reset and then select the Reset tab. b. Click on OK. c. Observing the base station, wait for the lower light to return to solid green. DECT R4 Page 44 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 45: Set The Dect Password

    Select Reset and then select the Reset tab. b. Click on OK. c. Observing the base station, wait for the lower light to return to solid green. DECT R4 Page 45 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 46 Select Reset and then select the Reset tab. e. Click on OK. f. Observing the base station, wait for the lower light to return to solid green. DECT R4 Page 46 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 47: Accept Devices

    5. The upper lamp on the base station will still be flashing. It takes up to 5 minutes as the radio part of the base station receives software from the master and performs other synchronization actions. The synchronization following future restarts is less than a minute. DECT R4 Page 47 IP Office Release 7.0...

  • Page 48: Enable Provisioning

    6. Select DECT | System. The message System in Provisioning Mode is shown. The Subscriptions mode is greyed out and set to With System AC. The Authentication Code will match the one set in the IP Office configuration. DECT R4 Page 48 IP Office Release 7.0...

  • Page 49: Phonebook Integration

    1.Default the Base Station 2.Determine the Base Station IP Address 3.Access the Base Station Configuration 4.Set the Base Station IP Address 5.Update the Base Station Software DECT R4 Page 49 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 50: Defaulting The Base Station

    MAC address. 4. The results will show IPBS-xx-xx-xx and the IP address which it is using. 4. Use that address to access the base stations configuration and set it to a fixed address. DECT R4 Page 50 IP Office Release 7.0...

  • Page 51: Access The Base Station Configuration

    5. The configuration menu for the base station is displayed. 6. Note the software levels shown in the Version screen. These will determine whether the base station software needs to be upgraded. DECT R4 Page 51 IP Office Release 7.0...

  • Page 52: Set The Base Station Ip Address

    Click on OK. c. Observing the base station, wait for the lower light to return to solid green. 5. Log in again using the new IP address. DECT R4 Page 52 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 53: Update The Base Station Software

    3. Click on the Choose File button and browse to the IP Base Station sub-folder of the IP DECT R4 software you previously extracted onto the programming PC.
  • Page 54 9. If necessary, repeat the process for the base station firmware using the Update | Firmware menu. Repeat the steps above for any other base stations that are also being installed. All the base stations should use the same firmware. DECT R4 Page 54 IP Office Release 7.0...

  • Page 55: Register The Slave Base Station

    During this time its upper lamp will flash red and the status shows as Not in sync . Once it is in synch, the upper lamp is extinguished and the status is shown as OK. DECT R4 Page 55 IP Office Release 7.0...

  • Page 56: Base Station Mounting

    2. Drill the two holes using a 6mm diameter drill and insert the included wall plugs. 3. Position the mounting bracket with its flat side to the wall and fasten it with the two included 3.5mm diameter screws. DECT R4 Page 56 IP Office Release 7.0...
  • Page 57 The mounting bracket can be fixed to a pole of 45mm diameter or greater, or a beam of 50mm width minimum by using a strap or flexible metal band less than 30 mm wide. A suitable strap or flexible metal band is not included with the base station. DECT R4 Page 57 IP Office Release 7.0...

  • Page 58: Phone Subscription

    In both cases, the IP Office configuration should also contain available Avaya IP Endpoint Licenses . The PARK code and Authentication Code of the DECT R4 system are required during subscription. The values set on the IP DECT line in the IP Office configuration are used. Anonymous Phone Subscription This method is used when the IP Office IP DECT line's Subscriptions setting is set to Auto-Create.

  • Page 59: Install Windows Device Manager

    It may be necessary to upgrade to software used by the 3720, 3725, 3740 and 3749 phones. For new installations it is assumed that the Windows Device Manager and advanced chargers will be used for this. 1. Browse to the location where you unpacked the IP Office software for DECT R4. Locate the folder Avaya WinPDM. 2. Double-click on Setup.exe.

  • Page 60: Loading Parameter Definition Files

    6. When the installation is completed, click on Finish. 3.6.2 Loading Parameter Definition Files The parameter definition files supplied with the DECT R4 software include software files used to update the phone software. These files must be uploaded to WinPDM in order to allow phones to be upgraded.
  • Page 61 3. Select the Parameter definition tab. 4. Click Add..Browse to the Handsets folder in the software previous unpacked. Select the .pkg files in the folder and click Open. DECT R4 Page 61 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 62 5. Click Add... again. Browse to the Chargers folder in the software previous unpacked. Select the .pkg files in the folder and click Open. 6. The list of parameter definition files should now be complete. 7. Select Close. DECT R4 Page 62 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 63: Enabling Subscription

    If you select this option, handset will only be able to subscribe if they match an existing IP DECT extension in the IP Office configuration. 7. Save the configuration back to the IP Office system. DECT R4 Page 63 IP Office Release 7.0...

  • Page 64: Manually Creating Extensions

    Select the Reserved Avaya IP endpoint license option. This option will be greyed out if there are insufficient licenses. If this option is selected, the phone will be licensed before any other Avaya IP endpoints for which this option has not be set.

  • Page 65: Subscribing A Phone

    · If you select No, the user can delete the subscription from the list of subscriptions known by the phone. · If you select Yes, the user cannot delete the subscription. DECT R4 Page 65 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 66 LLL is the Login Code to assign to the user. · To accept the temporary extension as permanent but set a login code for the user, dial *LLL# where LLL is the Login Code to assign to the user. DECT R4 Page 66 IP Office Release 7.0...
  • Page 67 1. Switch on the phone. 2. Select Menu | System | Subscription | Subscribe HS. 3. Select PABX-PIN. 4. Enter the authentication code. DECT R4 Page 67 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 68: Upgrading Phones

    3.6.6 Upgrading Phones DECT R4 is supported on a range of Avaya systems. However, for IP Office operation, only software specifically documented as having been tested and supported with IP Office should be used. Details of supported software for any particular IP Office release is included in IP Office Technical Bulletin for that release.
  • Page 69 Otherwise click on Import and browse to the .pkg files for the phone type. 7. Select the other upgrade settings required and click OK. DECT R4 Page 69 IP Office Release 7.0...

  • Page 70: Disabling Subscription

    IP DECT Line. The settings for an IP DECT line are displayed. If the option is greyed out then the configuration already contains an IP DECT line. 4. Click on the Gateway tab. 5. Change the Subscriptions setting to Disabled. DECT R4 Page 70 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 71: Displaying Subscribed Users

    IP DECT line. 4. On the Line tab there are no adjustable settings. Once the system is installed and operational, this tab will list the DECT extensions. DECT R4 Page 71 IP Office Release 7.0...

  • Page 72: Unsubscribing Phones

    Protection option was set to No during the original subscription Resubscribing the phone reinstates the DECT R4 system in the list of systems of which the phone can select to be currently subscribed. To remove a phone from a system that is used IP Office provisioning, the phone's extension entry should be deleted from the IP Office configuration.

  • Page 73: Ip Office User Features

    Chapter 4. IP Office User Features DECT R4 Page 73 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 74: Idle Display

    For systems installed using IP Office provisioning, the IP Office system provides 3720, 3725, 3740 and 3749 users with a range of additional IP Office specific features. These are in addition to the features detailed in the Avaya user guides for those phones.

  • Page 75: Call Services

    · If you use voicemail, the forward is used first. However if the call is still unanswered, the phone system will still attempt to redirect the call to voicemail. This may not be possible for calls forwarded to external numbers. DECT R4 Page 75 IP Office Release 7.0...
  • Page 76 If you are not automatically logged in elsewhere, then while logged out your are treated as being busy to all calls. Instead your calls go to voicemail if available. DECT R4 Page 76 IP Office Release 7.0...

  • Page 77: In Call Options

    · Transfer You can use this option to put the call on hold and enter the number to which you want it transferred. You can then hangup and the call is automatically transferred. DECT R4 Page 77 IP Office Release 7.0...

  • Page 78: Call Waiting Options

    Clear Call Waiting option. You can hold your current call and automatically answer the waiting call by using the Hold Call Waiting option. DECT R4 Page 78 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 79: Device Management

    Chapter 5. Device Management DECT R4 Page 79 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 80 This is a version of the device manager application that can be installed onto a Windows PC. · The use of templates is not supported for systems installed and maintained using IP Office provisioning. With provisioned systems, device management should only be used for updating handset firmware. DECT R4 Page 80 IP Office Release 7.0...

  • Page 81: Installing Windows Device Manager

    As an alternative to the Device Manager application integrated into the AIWS unit, a copy of Windows Device Manager can be installed onto a Windows PC (Windows XP or Vista). 1. Browse to the location where you unpacked the IP Office software for DECT R4. Locate the folder Avaya WinPDM. 2. Double-click on Setup.exe.
  • Page 82 4. Select Avaya WinPDM and click Next. 5. Click Install. 6. When the installation is completed, click on Finish. DECT R4 Page 82 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 83: Starting Aiws Device Manager

    2. Click on the Avaya WinPDM icon. · If this is the first time that Avaya WinPDM has been run, you will be asked to create a site. Enter a name for the site that you have been installing and click OK.

  • Page 84: Load Parameter Definition Files

    5.4 Load Parameter Definition Files The parameter definition files supplied with the DECT R4 software include software files used to update the phone software. These files must be uploaded to WinPDM in order to allow phones to be upgraded. 1. Start the...
  • Page 85 5. Click Add... again. Browse to the Chargers folder in the software previous unpacked. Select the .pkg files in the folder and click Open. 6. The list of parameter definition files should now be complete. 7. Select Close. DECT R4 Page 85 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 86: Loading Phone Templates Into Device Manager

    5.5 Loading Phone Templates into Device Manager Templates allow you to apply common settings to phones and chargers. The IP Office DECT R4 software set includes default templates for 3720, 3725, 3740 and 3749 phones that allow those phones to access IP Office functions through the phone menus.
  • Page 87 Device Management: Loading Phone Templates into Device Manager 4. Browse to the previously unpacked software and select the .tpl template files. 5. Click Open. The template files are loaded into Avaya Device Manager. DECT R4 Page 87 IP Office Release 7.0...

  • Page 88: Applying Templates To Phones

    1. Start the AIWS Device Manager Windows Device Manager 2. Within the Avaya Device Manager, select the Templates tab. 3. Right-click on the template and select Apply to..DECT R4 Page 88 IP Office Release 7.0...
  • Page 89 Device Management: Applying Templates to Phones 4. Select the phones to which you want the template to be applied. Click OK. The phones will begin uploading the template file. DECT R4 Page 89 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 90: Editing Templates

    AIWS Device Manager Windows Device Manager 2. Within the Avaya Device Manager, select the Templates tab. 3. Right click on the template and select Edit. Alternatively to create a new template, right-click on the template and select Copy and enter a new name for the new template.
  • Page 91 · Name - The non-editable name for the template item. · Value - The value for the template item. This may be a drop-down list from which selection can be made. 6. Click OK. DECT R4 Page 91 IP Office Release 7.0...

  • Page 92: Upgrading Phone Software

    5.8 Upgrading Phone Software DECT R4 is supported on a range of Avaya systems. However, for IP Office operation, only software specifically documented as having been tested and supported with IP Office should be used. Details of supported software for any particular IP Office release is included in IP Office Technical Bulletin for that release.
  • Page 93 Otherwise click on Import and browse to the .pkg files for the phone type. 7. Select the other upgrade settings required and click OK. DECT R4 Page 93 IP Office Release 7.0...
  • Page 94 DECT R4 Page 94 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 95: Aiws Installation

    Chapter 6. AIWS Installation DECT R4 Page 95 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 96 For IP Office Release 5 this unit also provides directory integration between the IP Office and the DECT R4 system. For IP Office Release 6 and higher, directory integration is done by the master base station without requiring an AIWS. However an AIWS is still required for both SMS.
  • Page 97 · o Access information (name and password) for configuring the base stations. Tools · o Programming PC with DECT R4 software. · o Web browser. · o Pliers and sharp knife for removal of plastic cable cut-outs from AIWS case.

  • Page 98: Removing The Aiws Cover

    2. It should be possible to lift the cover off the unit. 3. With the cover removed, familiarize yourself with the various features labeled above. These will be referred to during other parts of the installation process. DECT R4 Page 98 IP Office Release 7.0...

  • Page 99: Connect The Rtc Battery

    3. Connect the LAN cable from the IP Office to the AIWS. 4. Connect the power supply cable to the J5 power connector next to the AIWS LAN port. 5. Switch on power to the AIWS unit. DECT R4 Page 99 IP Office Release 7.0...

  • Page 100: Browse The Aiws

    AIWS circuit board 2. If a security certificate warning appears, select to continue. 3. Enter a user name and password. The default values are admin and changeme. DECT R4 Page 100 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 101: Run The Setup Wizard

    · IP Address/Subnet Mask Enter the static IP address details that the AIWS should use. · Set the remaining details to match those being used by other devices on the network. DECT R4 Page 101 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 102 4. Click Next. Enter the license number supplied with the AIWS unit. 5. Click Next. Enter the IP address of the master base station. DECT R4 Page 102 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 103 Address to be the IP address of the IP Office. Adjust the other values to match the customer site. 7. Click Next. The Phonebook Properties options are displayed. Select TFTP in order to have the AIWS obtain the phone book from the IP Office. DECT R4 Page 103 IP Office Release 7.0...
  • Page 104 8. Click Next. Set the TFTP Server IP to the IP address of the IP Office. 9. Click Next. DECT R4 Page 104 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 105 AIWS Installation: Run the Setup Wizard 10.Click Next. 11.Click Finish. DECT R4 Page 105 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 106 12.Click Restart Now. 13.Close the browser access session. Start a new session using the new IP address. DECT R4 Page 106 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 107: Enable Base Station/Aiws Connection

    5. Select the SMS tab. Again enter the IP address that will be assigned to the AIWS unit when installed in the DECT system. 6. Click OK. <<test via the Send Message function in AIWS interface>>> DECT R4 Page 107 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 108: Upgrade The Aiws Firmware

    IP Office application software. Only the firmware supplied with the IP Office application software or indicated in IP Office Technical Bulletin should be used with AIWS units on IP Office DECT R4 systems. · Important: This process can take up to 40 minutes.
  • Page 109 Note the location as the file needs to be reloaded after the firmware upgrade. 11.Click Start installation. DECT R4 Page 109 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 110 12.After a short delay, the AIWS should prompt you for the location of the firmware file for the upload. 13.Click on Browse. Locate the AIWS folder in the software set previously unpacked. Select the .img file. 14.Click Write to flash. DECT R4 Page 110 IP Office Release 7.0...
  • Page 111 16.If the browser security warning is displayed, select to continue. 17.Click Restore. A separate window will open. 18.Select Browse. Locate and select the previously backed up aiws-backup file. DECT R4 Page 111 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 112 19.Click Submit file. 20. Click Close. 21.Select Reboot. DECT R4 Page 112 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 113: Switching Off The Aiws

    6.9 Wall Mount the AIWS The AIWS can be wall mounted. To facilitate service after the unit is installed, we recommend a free space of about 150 mm above and 50 mm below the unit. DECT R4 Page 113 IP Office Release 7.0...

  • Page 114: Replace The Aiws Cover

    Slow flash (2 seconds on/3 seconds off) Shutdown. Very slow flash (3 seconds on/3 seconds off) Memory error Wink (5 seconds on/100ms off) Network error/Module key error. DECT R4 Page 114 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 115: Miscellaneous

    Chapter 7. Miscellaneous DECT R4 Page 115 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 116: Base Station Reset Switch

    Slow flash (2 seconds on/3 seconds off) Shutdown. Very slow flash (3 seconds on/3 seconds off) Memory error Wink (5 seconds on/100ms off) Network error/Module key error. DECT R4 Page 116 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 117: Non-Provisioned Installation

    Chapter 8. Non-Provisioned Installation DECT R4 Page 117 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 118 · Service user name and password for IP Office security settings access. · IP Office IP address. · Avaya IP Endpoint licenses Parts Required · IP Office Release 7.0 software DVD or image of the IP Office Release 7.0 admin software.
  • Page 119 · o Preferred time settings (date format, time format) · o Wall mounting location selected for the AIWS · o Access information (name and password) for configuring the base stations. Tools · o Programming PC with DECT R4 software. DECT R4 Page 119 IP Office Release 7.0...
  • Page 120 · o Pliers and sharp knife for removal of plastic cable cut-outs from AIWS case. · o Drill and drill bits suitable for the selected wall mounting position of the AIWS. · o Screwdrivers for use with the screws selected for AIWS wall mounting. DECT R4 Page 120 IP Office Release 7.0...

  • Page 121: Dect Software

    2. Within the IP Office Administrator Application software (ie. the software from which IP Office Manager is installed), locate the folder IPDECT. 3. The folder contains a file DECT R4.zip. This is the file containing software for DECT R4. The file IPDECT.zip contains software for the previously supported IP DECT product and not for DECT R4.

  • Page 122: Adding Licenses

    8.2 Adding Licenses Each IP DECT extension requires an Avaya IP Endpoint license. This applies even if the handset subscribed to the IP DECT R4 system is not an Avaya phone. Phones without a license will still be able to subscribe and register but will be limited to making emergency calls only (calls that match an IP Office Dial Emergency short code).

  • Page 123: Reserving Licenses

    3. Select the IP DECT tab. Note, the appearance of this menu will vary depending on whether you are doing a provisioned or non-provisioned installation. 4. The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension. The option is greyed out if the configuration does not have sufficient unreserved licenses remaining.

  • Page 124: Ip Dect Line Setup

    8.3 IP DECT Line Setup At this stage we will create an IP DECT line for traffic between the IP Office and the DECT R4 system. The line is configured with the IP address of the master base station. The IP Office configuration only requires and allows a single IP DECT line.
  • Page 125 If you want to use anonymous handset subscription, select the Auto-Create Extension and Auto-Create User options. b. The Enable DHCP Support options are not used for DECT R4 systems. Do not enable. c. The Enable Provisioning options are used for a provisioned installation .

  • Page 126: Master Base Station Configuration

    11.Enable the radio settings. 12.Enter the PARI code. 13.Enter the SARI/PARK code. 14.Configure Air Synch. 15.Configure IP Office Directory Integration. 16.Reset the base station. 17.Check the base station. DECT R4 Page 126 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 127 · Detailed plans from the site survey indicating the intended base station locations, LAN sockets and if necessary power supply outlets. Tools · Programming PC with DECT R4 software. · Web browser. · Drill and drill bits suitable for the selected wall mounting position of the AIWS.

  • Page 128: Default The Base Station

    MAC address. 4. The results will show IPBS-xx-xx-xx and the IP address which it is using. 4. Use that address to access the base stations configuration and set it to a fixed address. DECT R4 Page 128 IP Office Release 7.0...

  • Page 129: Access The Base Station's Configuration

    5. The configuration menu for the base station is displayed. 6. Note the software levels shown in the Version screen. These will determine whether the base station software needs to be upgraded. DECT R4 Page 129 IP Office Release 7.0...

  • Page 130: Update The Base Station Firmware

    3. Click on the Choose File button and browse to the IP Base Station sub-folder of the IP DECT R4 software you previously extracted onto the programming PC.
  • Page 131 9. If necessary, repeat the process for the base station firmware using the Update | Firmware menu. Repeat the steps above for any other base stations that are also being installed. All the base stations should use the same firmware. DECT R4 Page 131 IP Office Release 7.0...

  • Page 132: Set The Base Station Ip Address

    Click on OK. c. Observing the base station, wait for the lower light to return to solid green. 5. Log in again using the new IP address. DECT R4 Page 132 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 133: Set The Time Source

    1. In the left-hand column select General. Select the NTP tab. 2. In the Time Server field enter the IP address of the IP Office. 3. Click OK. DECT R4 Page 133 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 134: Qos/Tos Settings

    2. For the Unite IP Address, enter the IP address that will be assigned to the AIWS unit when installed in the DECT system. 3. For the Unite Resource Identity enter a unique name to be associated with the base station. 4. Click OK. DECT R4 Page 134 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 135: Set The Base Station As The Master

    4. Click on the Reset required! message. 5. Click OK. 6. In the left-hand panel select DECT. Select the System tab. 7. Set and check the following values: DECT R4 Page 135 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 136 · Frequency You must ensure that the correct region is selected. This affects the frequency used for DECT wireless signalling and other factors. 8. Click OK. DECT R4 Page 136 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 137: Enable Supplementary Services

    3. Check that the Protocol is set to H.323/XMobile. 4. Click OK. · The message Reset required! is displayed. At this stage further changes are required so do not reset the base station. DECT R4 Page 137 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 138: Ip Trunk Configuration

    Set this to 1720. 3. Click OK. · The message Reset required! is displayed. At this stage further changes are required so do not reset the base station. DECT R4 Page 138 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 139: Enter The Radio Settings

    8.4.13 Enter the PARI 1. In the left-hand panel select DECT. Select the PARI tab. 2. Enter a value between 1 and 35. This value must be unique from any other DECT R4 master base station in the area. 3. Click OK.

  • Page 140: Enter The Sari/Park

    3. Click OK. 8.4.15 Air Sync Base stations in the DECT R4 system need to be synchronized with each other. This can be done with a signal as low as - 90dB between base stations. One base station is assigned as the 'air synch master', typically the master base station. Each other base station can synch directly with it or indirectly via a synchronization chain.

  • Page 141: Ip Office Directory Integration

    3. Select the other settings as shown above, with the Server IP Address set to the IP address of the IP Office control unit. 4. Click on OK. DECT R4 Page 141 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 142: Reset The Base Station

    2. The Status should indicate Connected to Master. 3. The Received Configuration settings should match the parameters entered during configuration. 4. On the base station, LED 2 should be off. DECT R4 Page 142 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 143: Slave Base Station Configuration

    3.Update the base station firmware. 4.Set the base station IP address. 5.Set the base station to slave mode. 6.Reset the base station. 7.Check the base stations. DECT R4 Page 143 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 144 · Detailed plans from the site survey indicating the intended base station locations, LAN sockets and if necessary power supply outlets. Tools · Programming PC with DECT R4 software. · Web browser. · Drill and drill bits suitable for the selected wall mounting position of the AIWS.

  • Page 145: Default The Base Station

    MAC address. 4. The results will show IPBS-xx-xx-xx and the IP address which it is using. 4. Use that address to access the base stations configuration and set it to a fixed address. DECT R4 Page 145 IP Office Release 7.0...
  • Page 146 5. The configuration menu for the base station is displayed. 6. Note the software levels shown in the Version screen. These will determine whether the base station software needs to be upgraded. DECT R4 Page 146 IP Office Release 7.0...
  • Page 147 3. Click on the Choose File button and browse to the IP Base Station sub-folder of the IP DECT R4 software you previously extracted onto the programming PC.
  • Page 148 9. If necessary, repeat the process for the base station firmware using the Update | Firmware menu. Repeat the steps above for any other base stations that are also being installed. All the base stations should use the same firmware. DECT R4 Page 148 IP Office Release 7.0...

  • Page 149: Set The Base Station Ip Address

    Click on OK. c. Observing the base station, wait for the lower light to return to solid green. 5. Log in again using the new IP address. DECT R4 Page 149 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 150: Set The Base Station To Slave Mode

    8.5.5 Set the Base Station to Slave Mode There can be only 1 master base station in the IP Office DECT R4 system. In this process we check that the base station is not set to act as a master and then configure its radio settings to access the master base station.

  • Page 151: Reset The Base Station

    10.Click OK. 8.5.6 Reset the Base Station 1. In the left-hand panel, select Reset. Select the Reset tab or Idle-Reset tab. 2. Click OK. DECT R4 Page 151 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 152: Check The Base Stations

    1. In the left-hand column select Device Overview. Select the Radios tab. The details of the base stations within the system are displayed. 2. Select the Air Sync tab. The status of wireless synchronization between the master and other base stations is displayed. DECT R4 Page 152 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 153: Base Station Mounting

    2. Drill the two holes using a 6mm diameter drill and insert the included wall plugs. 3. Position the mounting bracket with its flat side to the wall and fasten it with the two included 3.5mm diameter screws. DECT R4 Page 153 IP Office Release 7.0...
  • Page 154 The mounting bracket can be fixed to a pole of 45mm diameter or greater, or a beam of 50mm width minimum by using a strap or flexible metal band less than 30 mm wide. A suitable strap or flexible metal band is not included with the base station. DECT R4 Page 154 IP Office Release 7.0...

  • Page 155: Phone Subscription

    · Device Manager The software installed on each handset may need to be upgraded to match that supplied with the DECT R4 software . This is done using the Windows Device Manager software to upgrade phones via an advanced charger or...

  • Page 156: Allow Subscription

    8.7.1 Allow Subscription Before phones are subscribed subscription needs to be allowed by both the IP Office and the DECT R4 system. IP Office 1. Start IP Office Manager and receive the configuration from the IP Office system. 2. In the left-hand navigation pane, click on Line icon.
  • Page 157 Select this option to allow subscription against user entries. 4. Note the number set in the Authentication Code field. This number is used as part of the anonymous subscription. DECT R4 Page 157 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 158: Create User Entries

    The name must be unique. · Number This will be the extension number of the phone on both the IP Office and DECT R4 systems. The number must be unique. The remaining two fields should not be completed if you want to use anonymous subscription. This removes the requirement of knowing the phone IPEI numbers during installation.
  • Page 159 6. Within the Users | Users tab, click on show to display a list of the configured users. 7. The phones configured will be displayed. You can now begin subscribing the phones. DECT R4 Page 159 IP Office Release 7.0...

  • Page 160: Phone Subscription

    · If you select Yes, the user cannot delete the subscription. A summary of the subscription details is shown. Check that the values are correct DECT R4 Page 160 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 161 2. Select Menu | System | Subscription | Subscribe HS. 3. Select PABX-PIN. 4. Enter the authentication code. 5. The phone is subscribed anonymously and should display Please Login. DECT R4 Page 161 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 162: Completing Anonymous Login

    Users tab in the master base station configuration. 2. For example, on a system with master ID 0, to register an anonymously subscribed device as extension 403, dial *0*403#. DECT R4 Page 162 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 163: Disable Subscription

    1. Access the master base stations configuration. 2. In the left-hand panel select DECT. Select the System tab. 3. Check that the Subscriptions field to Disabled. 4. Click OK. DECT R4 Page 163 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 164 DECT R4 Page 164 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 165 Chapter 9. Glossary DECT R4 Page 165 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 166 9. Glossary The following are definitions for common abbreviations used within the DECT R4 system applications. 9.1 AIWS Avaya In-Building Wireless Server 9.2 IPBS IP-DECT Base Station 9.3 SS Signal Strength 9.4 SARI An alternate name for the PARK 9.5 PARI Primary Access Right Identity 9.6 PARK...

  • Page 167: Rfpi

    Glossary: RFP 9.19 RFP Radio Fixed Part - A term for DECT base-stations. 9.20 RFPI Radio Fixed Part Identity. DECT R4 Page 167 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)

  • Page 169: Index

    Authentication Code 135, 156 Display Name 158 Auto-Create Extension 34, 124 Auto-Create User 34, 124 Edit Templates 90 Avaya In-Building Wireless Server 7, 17 Enable Supplementary Services 137 Error rate 24 Base Station 7, 9 External aerials 9 Access the Configuration...
  • Page 170 Time Base Station Time Source Speech Q2 Error rate 24 Standby QoS 134 Time Server IP Address 101 ToS 134 Rack Chargers 21 Radio coverage 9 DECT R4 Page 170 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 171 Wall Mounting 56, 153 Windows Device Manager 83 Windows Portable Device Manager 80 WinPDM 80 Wireless Handset configuration Software Upgrade With System AC 135, 156 With User AC 156 DECT R4 Page 171 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 173 DECT R4 Page 173 IP Office Release 7.0 15-601047 Issue 03a (21 February 2011)
  • Page 174 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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