Avaya 3720/3725 And 3740/3749 Dect Telephones - Avaya DECT R4 Installation And Administration Manual

Avaya 3720/3725 and 3740/3749 DECT Telephones

This section contains information on how to solve common operational problems, and warnings
you may receive.
Go through the following lists if you encounter any problems.
Fault symptoms
If any of the following Fault Symptoms occur, follow the instructions below.
Fault
The display stays dark
There is no ring signal
The handset does not log in
to the Device Manager in
AIWS/AIWS2
The Call list entries of the
3720 are deleted.
Time stamp of Call log entries
is wrong
Some menu items are not
shown in the set language
Handset does not show the
name from the local contacts
for the calling number
(Integral systems only)
Avaya DECT R4 - Installation and Maintenance Guide
Avaya 3720/3725 and 3740/3749 DECT Telephones
Probable cause
Low battery level or faulty
telephone.
Sound off or Ring volume
silent icon is on, or faulty
telephone.
The handset is configure to
log on a Device Manager in
another system.
The battery was changed.
On DECT R4 systems:
Date and time info was not
sent by IPBS.
On ADMM systems:
Date and time are not
(correctly) set
Locally configured menu
items are made in another
language.
Parameter Stimuli call
phonebook look up is set on
the handset
Action or comment
Charge the battery. If the
telephone does not work after
charging it is defective.
Press and hold the Mute key,
or increase volume (Settings
> Sound & Alerts >
Volume).
Change the "Device
Management System"
parameter to correct system
No fault. Normal behavior of
3720 after battery change.
Switch telephone off and on
again.
Set date/time manually in
menu Settings > Time/Date.
No fault. Locally by the
administrator configured
entries will not be translated
when the language is
changed.
Parameter configuration
needs to be changed by
WinPDM or AIWS DM
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