Avaya DECT R4 Installation And Administration Manual page 355

Connected device does not appear in
WinPDM.
A device's software is not recognized/
synchronization fails
Upgrade of a device's software fails
(aborted)
Avaya DECT R4 - Installation and Maintenance Guide
Make sure the device is properly
connected, or try disconnecting and
reconnecting the device.
Make sure that the USB port is
configured correctly as follows:
- In Windows 7: Open Windows
Control Panel. Select System and
Security > Hardware and Sound.
Under Devices and Printers, select
Device Manager.
If the device does not show up in the
list (as an USB port controlled device
depending on the handset model),
check the connection and reinstall the
drivers and/or software for the device.
A device might have software with a
parameter set that is newer than the
version recognized by the WinPDM.
The WinPDM will then be unable to
send parameters to the device.
The symbol in the Status column
for the selected device indicates that
the synchronization between the
device and the WinPDM was not
successful.
If this is the case, the WinPDM
should be updated with new software
and definition files provided by your
local supplier. See Import a Package
File on page 348.
The device does not support the
software version. Use another
software version. Ask your supplier.
Troubleshooting
355
02/2016