Troubleshooting - Avaya DECT R4 Installation And Administration Manual

Installing and operating the Portable Device Manager (WinPDM)

Troubleshooting

When troubleshooting the WinPDM, it is always a good idea to examine the log files, since they
provide additional information that may prove useful. When reporting an error to your supplier,
always include the appropriate log file.
Log files are stored under
C:\USERS\<USER>\APPDATA\ROAMING\AVAYA\WinPDM\log
The log files are rotated every 10 MB and are time-stamped with 1 ms resolution.
Fault
The WinPDM does not start or installation
fails
Firewall alerts appear every time WinPDM
is started.
354
Avaya DECT R4 - Installation and Maintenance Guide
Action or comment
To run the WinPDM, the computer
must confirm to the requirements
listed in Requirements on page 317.
If you do not have the correct
software versions installed, contact
your system administrator.
To install the WinPDM, you must
have administrator rights on the
computer. Contact your system
administrator if you are not able to
install the WinPDM.
Windows Firewall may alert you of
"PMServer" etc. You can ignore these
security alerts, it will not affect the
WinPDM, but then the alerts will
appear every time the WinPDM is
started. A better way is to select
"Continue blocking" or "Unblock".
02/2016