Meridian Link Services - Nortel Express Call Center User Manual

March 2005
IVR event
See Interactive voice response event.
IVR port
See voice port.
L
LAN
See Local area network.
Local area network
A computer network that spans a relatively small area. Most LANs connect
workstations and personal computers and are confined to a single building or
group of buildings.
M
M1
Meridian 1 switch

Meridian Link Services

A communications facility that provides an interface between the switch and a
third-party host application.
Meridian Mail
A Nortel product that provides voice messaging and other voice and fax
services.
MLS
See Meridian Link Services.
MM
See Meridian Mail.
music route
A resource installed on the switch that provides music to callers while they wait
for an agent.
Reports and Displays Guide
Glossary
611