Step 6. Configure The E-Mail Server - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading licenses in your current installation

Step 6. Configure the e-mail server

If you are adding e-mail contact type, configure the e-mail server. If you are not
adding the e-mail contact type to your Contact Center Multimedia application,
continue with Step 7. "Create additional agent phonesets," on page 548.
Configure and create the required mailboxes to use with Contact Center
Multimedia. Use the documentation supplied with your e-mail server software to
configure the mailboxes to be used for receiving contacts.
Every POP3 mailbox used by the Contact Center Multimedia server requires
basic authentication to facilitate e-mail retrieval. Basic authentication passes the
mailbox user and password in clear text to the e-mail server. You can increase
your security by adding Secure Socket Layer (SSL) encryption. For more
information about SSL encryption, see "Enable SSL on the E-mail Manager" on
page 1279.
What is next?
Configure additional agent phonesets supervisors, agents, and route points if
required for your Contact Center. You can also update the multimedia skillsets.
Continue with Step 7. "Create additional agent phonesets," on page 548 to
configure additional resources on Contact Center Manager Administration.
If you do not wish to configure additional phonesets, supervisors, agents, or
route points, continue to Step 23. "Check the prerequisites for the Web server,"
on page 632 to start the client applications.
546 Contact Center Multimedia/Outbound
Standard 7.16