Step 12. Import Additional Agent Phonesets To The Tapi Database - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading licenses in your current installation
Step 12. Import additional agent phonesets to
the TAPI database
Download information from the CS1000/Meridian 1 switch to the TAPI
database.
Downloading information from the CS 1000/Meridian 1 switch
Before you download information from the CS 1000/Meridian 1 switch, you
must create a switch configuration information text file on the TAPI server.
To create a switch configuration information text file
Note: To complete these steps, ensure that a cable is connected from the server
to the switch.
1 Open a text editor (such as Notepad).
2 Create a new text file called download.txt.
3 Save the download.txt file in the c:\Program Files\Nortel\CCT\TAPI\
directory on the Communication Control Toolkit server.
4 On the Start menu, choose All Programs > Accessories >
Communications > HyperTerminal to connect to the CS 1000/Meridian1
switch from the Communication Control Toolkit server.
Note: If HyperTerminal is not in the Communications menu, go to Start >
Control Panel > Add or Remove Programs. Add HyperTerminal by
selecting Add/Remove Windows Components, navigate to Accessories
and Utilities, and click Details. Select Communications, and click
Details. Select HyperTerminal, and click OK. HyperTerminal is installed
564 Contact Center Multimedia/Outbound
Standard 7.16