Error Recovery; Figure 5-1 Troubleshooting Flow Chart - Overland Storage Neo Series Library Service Manual

E R
RROR ECOVERY

Error Recovery

Figure 5–1
Error Recovery Procedures (ERPs) are listed in detail in
with their related ERPs.
5-2 Troubleshooting
u
outlines the recommended steps for error recovery. You should follow this chart in all cases.
PLATFORM
No FSC displayed. Normal front
panel operation
Cycle the power
to the library
Retry
Check configuration (Ch. 3
Neo Series User Manual)
Call Technical Support
Figure 5–1. Troubleshooting Flow Chart
Table 5-1; FSCs are listed in
TROUBLESHOOTING
AND ERROR RECOVERY
ERROR, FAULT, MALFUNCTION
Determine Suspected Error Type
GENERAL DRIVE
FSC and ERP displayed on
GUI touch screen
Follow the ERP on
GUI touch screen
Find FSC in Table 6-2
Follow the ERP in Table 6-1
Call Technical Support
CARTRIDGE ERROR
FSC might/might not be displayed
Cartridge will not eject
Normal operation impossible
Table 5-2 along
Neo-0049a