Chapter 5 Troubleshooting; Introduction; Platform Problems - Overland Storage Neo Series Library Service Manual

Chapter 5
Troubleshooting

Introduction

This chapter describes the fault indications that may be encountered with the Neo Series Library
Modules and error recovery procedures used to correct them, including:
•

Platform problems

•
General drive errors
•
Error recovery
•
Fault Symptom Codes (FSCs)
Platform Problems
An incorrect installation or configuration can cause platform problems. In this case, the library
appears to be operating normally, but no data can be interchanged. You also might or might not
detect an error code on the Graphical User Interface (GUI) touch screen. To identify an error caused
by this type of problem, check your installation and configuration setup. See the Installation and
Configuration chapters of the Neo Series User Manual for information on how to correctly install
and configure the library.
General drive errors usually result from a miscommunication between the library and tape drive or
a mechanical malfunction within the library. Both platform problems and general drive errors
display an error message and a Fault Symptom Code (FSC) on the GUI touch screen. Use an FSC
to report errors to your service provider, or in some cases, to determine a recovery procedure.
Troubleshooting 5-1
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