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Overland Storage NEO Series User Manual

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NEO
Overland
Storage
April 2013
10400200-004
2000e/4000e Library
®
User Guide

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Summary of Contents for Overland Storage NEO Series

  • Page 1 2000e/4000e Library ® Overland Storage User Guide April 2013 10400200-004...
  • Page 2 Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the products or programs described in this manual at any time.
  • Page 3 You can get additional technical support information on the Contact Us web page at: http://docs.overlandstorage.com/support For a complete list of support times based on your type of coverage, visit our website at: http://docs.overlandstorage.com/care 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 4 Information and specifications may change without notice. Firmware Updates The latest release of the NEO 2000e/4000e firmware can be obtained from the Downloads and Resources (NEO Series) page at the Overland Storage website: http://docs.overlandstorage.com/neo Follow the appropriate instructions to download the latest firmware file.

  • Page 5: Table Of Contents

    Setting the Library to Online or Offline ......................4-3 Viewing Library Status Information ........................4-3 Mail Slot Access ..............................4-5 Magazine Access ............................4-5 Moving Media ..............................4-6 Contacting Technical Support ........................4-8 Adjusting the Contrast of the Front Panel Screens ..................4-8 Menu Screen Options ............................4-8 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 6 Library Status Information ..........................6-8 Drive Status Summary Table ..........................6-9 Full Drive Status ..............................6-9 Move Media Button ............................6-10 Moving a Tape Cartridge (No Partitioning) ....................6-10 Moving a Tape Cartridge (Partitioned) ......................6-11 Setup Button ................................6-12 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 7 Error Recovery Procedures ..........................9-3 Fault Symptom Codes ............................9-3 Appendix A - NEO E-Series Specifications FCC Notice ................................A-1 Japanese Voluntary Control Council for Interference (VCCI) ............... A-1 Master Glossary & Acronym List Index 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 8: Chapter 1 - Introduction

    This chapter describes the major components and accessories of the NEO 2000e and NEO 4000e library modules: • Front Panel Indicators • Library Interfaces • Tape Drives • Library Magazines • Power Supplies • Library PCI Cards • Robotics • Multi-Module Library Systems 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 9: Front Panel Indicators

    NEO 2000e/4000e User Guide Introduction Front Panel Indicators The NEO Series Library modules indicators on the front panel consist of the following: Viewing Window Front Panel Touchscreen Status LED • Viewing window - Lets you visually check the unit’s internal operations.

  • Page 10: Library Robotics Control

    Virtual Interface Architecture Virtual Interface Architecture (V.I.A.) provides you with the ability to change or add highly integrated interface options to the NEO Series library, offering tremendous flexibility and investment protection. V.I.A. is your gateway for customizing your NEO Series library modules to provide seamless integration to your storage network backup needs.

  • Page 11: Library Magazines

    (“Using the NEO Library Mail Slot” on page 5-6). The single/dual Mail Slot feature lets you insert or remove a single tape cartridge using the pivoting slot without interrupting library operation to remove the entire magazine. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 12: Power Supplies

    Both power supplies share the load under normal operating conditions. However, if one of the power supplies fails, the other will assume the full load. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 13: Library Pci Cards

    NOTE: The Library Controller card must always be installed in the right-most slot in the card cage. On the NEO 4000e, it must be installed in the right-most slot of the upper card cage (the lower card cage connections do not support the card). 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 14: Robotics

    NOTE: Information about installing and configuring multi-module library systems can be found in the NEO 2000/4000 XpressChannel Installation Guide. The NEO Series libraries can be stacked in a scalable combination with additional NEO 2000e or NEO 4000e library modules to form a multi-module, rack-mounted configuration.
  • Page 15 NEO 2000e/4000e User Guide Introduction 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 16: Chapter 2 - Installation And Setup

    Installation and Setup Chapter 2 This chapter explains how to install the NEO Series library modules. NOTE: For information concerning the registration and activation of your NEO library warranty, refer to the NEO 2000e/4000e Quick Start Guide. Sections in this chapter include: •...

  • Page 17: Applying Power To A Neo Library

    3. If necessary, touch the front panel touchscreen to activate the display and turn the library module ON. For information on powering down the NEO library, see “Powering Down the Library” on page 5-10. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 18: Chapter 3 - Basic Configuration

    Setting Up Remote Interface • Configuring Email Communications For detailed information on configuring additional components in your NEO Series library, Chapter 5, “Functions for Daily Operations.” You can modify library configuration settings using the front panel touchscreen of the library or via the web-based configuration utility, the Web Management Interface. For a complete description of the Touchscreen operations see Chapter 4, “Front Panel...
  • Page 19 4. At the Bus ID edit screen, press one of the SCSI ID number buttons for the new ID and press Save. NOTE: Bus ID number 7 is usually reserved for the Host Bus Adapter (HBA). 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 20: Setting Up Reserved Slots

    If your software license limits you to less than the full-magazine capacity, Reserved Slot #1 is always the slot following the last unreserved data tape cartridge. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 21 Mail Slot (Left Magazine Only) To reserve one or more slots: 1. At the Default front panel screen, press Menu > Library. 2. On the Library options screen, press the Total Reserved Slots button. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 22 3. Use the keypad to enter the number of slots you want to reserve, and press Save. 4. At the confirmation screen, press OK. The library reboots automatically to activate the reserved slots. 5. To view the change, go back to the Default screen and press Status. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 23 A dialog box appears stating the configuration is being updated, and then you are automatically returned to the FC edit screen. 5. Press Back twice to return to the Default front panel screen. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 24: Setting Up Remote Interface

    NEO 2000e/4000e User Guide Basic Configuration The table below describes the editable options for NEO Series Fibre Channel drives. Option Description Drive n Configuration Press Set Values to display additional screens of editable data for (FC drives installed) Fibre Channel drives.

  • Page 25: Configuring Email Communications

    NOTE: The webtlc@neo address is placeholder and not meant to be used. 6. Click Submit at the bottom of the screen (you may have to scroll down). The information is updated immediately. 7. Click Logout next to the Navigation Bar. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 26: Chapter 4 - Front Panel Touchscreen

    For most applications, there is no need to change the factory default settings. However, if changes are needed, use the instructions provided in the following sections. If you are uncertain whether you need to change a setting, contact your authorized service provider. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 27: Default Screen

    From this screen, you can access the options, functions, informational screens, and screen contrast adjustments of the NEO Series library. You can also initiate a controlled library shutdown. Tapping the logo area turns on the internal light for 30 seconds.

  • Page 28: Accessing The Menu Screen

    “Not Ready” message to the host. Viewing Library Status Information Selecting the Status option from the Default screen displays the library Status screen. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 29 • (Tape) Drive buttons • Active drives • Drive type • Physical drive status • Mail Slots and (Media) Magazine buttons • Configuration • Cartridges loaded Pressing the appropriate button displays a detailed status screen. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 30: Mail Slot Access

    Closing the library door relocks the magazines, returns you to the Default screen. Magazine Access If you press Magazine Access, the library is automatically and immediately taken CAUTION: offline. Once the action is completed, the library automatically goes back online. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 31: Moving Media

    1. At the Default screen, press Move Media. NOTE: If a User Level 2 password is enabled, the validate password screen is displayed. Enter the correct password and press Validate. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 32 Select the Destination Element Type by pressing the appropriate button. f. Enter the Destination element number using the decimal keypad. You can also repeatedly press the appropriate Destination Element Type button to cycle through all possible options (empty slots or drives). 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 33: Contacting Technical Support

    Pressing the Overland logo in the top left corner of the Default screen displays Overland- specific technical support information. If you are having difficulty contacting your local service provider, contact Overland Storage directly. For further assistance, you can also access Overland’s web site at http://www.overlandstorage.com.

  • Page 34: Viewing Library Options

    NOTE: The options displayed vary based on the type of drives installed in the library. Because SAS drives have no customer adjustable settings, they are grayed-out. You can use the SCSI/FC/SAS Options button to provide read-only access to the SCSI, SAS, or Fibre Channel drive settings. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 35: Viewing Network Options

    Viewing Library Info The Library Info (Information) button in the View System Data area provides read-only access to the general information about the NEO Series library. 10400200-004 04/2013 4-10  ©2003-13 Overland Storage, Inc.

  • Page 36: Viewing Cartridge Map

    Only slots reported to the host are shown. If available, the bar code label is shown for the cartridge. To view the cartridge map, go to Menu > Cartridge Map. NEO 2000e NEO 4000e 10400200-004 04/2013 4-11  ©2003-13 Overland Storage, Inc.

  • Page 37: Accessing Maintenance Options

    (such as “divide by 0” or page fault), to provide sufficient information to trace the error back to the offending line of code. Use this clear option only at the direction of an CAUTION: authorized service person. 10400200-004 04/2013 4-12  ©2003-13 Overland Storage, Inc.

  • Page 38: Running Library Diagnostics

    *. Recommended for Overland Authorized Service Technicians only. Running Library Diagnostics The NEO Series libraries provide six user-accessible diagnostics that calibrate and exercise the library. All six library diagnostics are available from the front panel. IMPORTANT: The Sensor Test, Tachometer Diagnostic, Vertical Calibration (NEO 4000e only), and Friction Diagnostic options are intended for Authorized Service Personnel only.
  • Page 39 The screen now indicates that the cartridge cycle diagnostic test is running.The diagnostic reports the total number of bin swaps while running. This diagnostic will continue to run until commanded to stop or a fault is detected. 10400200-004 04/2013 4-14  ©2003-13 Overland Storage, Inc.
  • Page 40 The drives are not checked. To run the Inventory diagnostic, follow these steps: 1. From the Default screen, press Menu > Diagnostics. 2. From the Diagnostics menu, press Inventory. 10400200-004 04/2013 4-15  ©2003-13 Overland Storage, Inc.
  • Page 41 Touchscreen is serviced or the controller replaced. To calibrate the Touchscreen, follow these steps: 1. From the Default screen, press Menu > Diagnostics. 2. From the Diagnostics menu, press Touchscreen Calibrate. The initial Touchscreen calibration screen is displayed. 10400200-004 04/2013 4-16  ©2003-13 Overland Storage, Inc.

  • Page 42: Factory (Access) Option

    Security Level Option IMPORTANT: The Security Level option is intended for use by Overland Factory Technicians only and is not available for access by end users. 10400200-004 04/2013 4-17  ©2003-13 Overland Storage, Inc.

  • Page 43: Editing The Library Options

    Enable or disable the automatic cleaning cycle driven by tape drive requests. NOTE: To use this option, you must have reserved one or more slots for a cleaning cartridge using the Total Reserved Slots option. Default: Disabled. 10400200-004 04/2013 4-18  ©2003-13 Overland Storage, Inc.
  • Page 44 • Reserved slots and Auto Cleaning cannot be used. • Move media, drive cleaning and diagnostics are not available in the Web Management Interface. • If a drive signals cleaning is required, the sequential operation is terminated. Default: Random 10400200-004 04/2013 4-19  ©2003-13 Overland Storage, Inc.
  • Page 45 Cartridge Map. Possible settings are 1 through 8. This is to accommodate software that requires that bar code labels be less than eight characters. It is used primarily for a Read Element Status command. Default: 8 10400200-004 04/2013 4-20  ©2003-13 Overland Storage, Inc.
  • Page 46 • Master - Used to designate this library as the primary library which ® controls the XpressChannel in a multiple module system. • Slave - Used to designate this library as a slave library in a multiple module system. Default: Standalone 10400200-004 04/2013 4-21  ©2003-13 Overland Storage, Inc.

  • Page 47: Modifying The Scsi/Fc/Sas Options

    Option Description Custom Display Turn off the Overland Storage name and logo that is displayed during the POST and on the Default screen. When Custom 1 Enabled is selected, “Initializing” is displayed during the POST. On the Default screen, the upper left corner and logo area is left blank.
  • Page 48 Product Identification Specifies the response of the library’s robotics to the Product ID field of the SCSI Inquiry command. The choices are NEO Series, LXB, or a custom ID (Vendor Unique). The ID must be exactly 16 characters long, so blanks are appended to the end of a shorter ID.
  • Page 49 Device ID field of the Read Element Status Data Transfer Element Drives Descriptor. When disabled, this option returns the ASCII descriptor (Vendor ID + Product ID + Serial Number). Default: Disabled. For FC configured systems: 10400200-004 04/2013 4-24  ©2003-13 Overland Storage, Inc.

  • Page 50: Editing The Network Options

    In the Edit Options area, press Network to set or modify the library’s network settings. Use arrows to move between screens. NOTE: The current library network settings can be viewed in a read-only format when you go to Menu > Network Options. 10400200-004 04/2013 4-25  ©2003-13 Overland Storage, Inc.

  • Page 51: Editing Passwords

    Enter a custom library name that is displayed on the Web Management Interface page. Up to 100 alphanumeric characters can be entered. Default: NEO Series. Disable FTP Server Disables FTP access to the library. This option is normally used for uploading drive or library firmware or downloading log files.
  • Page 52 To change the Web Management Interface passwords: 1. At the front panel, press Menu > Network. 2. Press the down-arrow (▼) once. The Web Level options are shown. 3. Press Web Level 2 Login. 10400200-004 04/2013 4-27  ©2003-13 Overland Storage, Inc.
  • Page 53 6. Press OK. 7. Press Save, then OK to confirm. 8. From the Menu screen, press Maintenance > Reboot Library. The Web Management Interface password change becomes effective after the library reboots. 10400200-004 04/2013 4-28  ©2003-13 Overland Storage, Inc.

  • Page 54: Chapter 5 - Functions For Daily Operations

    Chapter 4, “Front Panel Touchscreen.” Setting Passwords for Access to Library Functions The NEO Series library lets you assign up to three levels of security using passwords. A fourth level of security is built-in for factory technicians. The default setting is Passwords Disabled.

  • Page 55: Validating Passwords

    In the example shown above, we set the User Level 1 password, which controls access to the Mail Slot. Thus, when a user presses Mail Slot Access from the Default screen, the user must then enter the correct Level 1 password and press Validate to access the Mail Slot. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 56: Setting Or Changing The Library Name

    When there is more than one tape library in your installation, it is often useful to assign a name to each library. The default library name is NEO Series. To set or change the name of a NEO Series tape library: 1. From the Default screen, press Menu > Network.

  • Page 57: Bar Code Labels

    LTO Cartridge Media Tips The following tips ensure maximum LTO cartridge media performance and life: • While the library can read 3-of-9 labels, for best results, use Overland Storage media and bar code labels. • Place labels only in the recessed area, just below the write protection switch.

  • Page 58: Magazines

    4000e library. Each magazine holds up to 15 LTO cartridges. The magazines are removed through the front, as shown in graphic below. NEO 2000e NEO 4000e Right Magazine Left Magazines (with Mail Slots) Right Magazines 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 59: Using The Neo Library Mail Slot

    5-8). NEO 4000e Mail Slot: Adding or Removing Cartridges Follow these steps to add or remove tape cartridges using NEO 4000e Mail Slots: 1. At the Default screen, press Mail Slot Access. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 60: Using Magazines For Bulk Exchanges

    6. Close the doors. The doors automatically relock, the library is inventoried, and it then comes back online. 7. To update the library and return to the Default screen, press Back. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 61: Moving Media Using The Front Panel

    NOTE: If a User Level 2 password is enabled, the validate password screen is displayed. Enter the correct password and press Validate. 2. If the library is partitioned, you are prompted to select the partition for the move operation (P1, P2, etc.), then press OK. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 62 (empty slots or drives). 4. Press Execute Move. The tape cartridge is moved to the specified location. You are automatically returned to the Default screen when the operation is done. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 63: Powering Down The Library

    Tip: If you are unable to access the library’s magazine or media, check to see if the host backup software has blocked access to the NEO library. NOTE: If in a locked status, media access can be restored by cycling the library power. 10400200-004 04/2013 5-10  ©2003-13 Overland Storage, Inc.

  • Page 64: Chapter 6 - Remote Access

    Java and FTP configured Web Management Interface IP Address Configuration To set up the Web Management Interface for remote access, you need to set up the IP addressing through the library’s front panel. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 65 4. To accept this setting, press OK. You return to the initial Network configuration dialog, but now the fields for setting the IP Address, IP Mask, IP Gateway, and the DNS Server are enabled. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 66: Locating The Library's Local Ip Address Set By Dhcp

    Web Management Interface screens after logging in, check to see if the library is offline, still initializing, or being used locally. 1. Type the unique NEO 2000e/4000e IP address in the URL field of your browser, then press Enter. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 67: Changing Web Management Interface Passwords

    The “Web Level 1 and FTP Login” and “Web Level 2 Login” options are shown. 3. Press a login option to edit the desired the Web Management Interface password. 4. At the Web Level Login screen, enter the new password. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 68: Web Management Interface Navigation

    The library name is displayed to the left of the navigation buttons. The default library name is “NEO Series.” For information on changing the library name, see “Setting or Changing the Library Name” on page 5-3...

  • Page 69: Web Management Interface Usage

    4. To go back to the main menu page, click the same navigational button again. Status Button The Status button displays visual representations of components, general information, statuses, and reports about the library. When necessary, you can scroll to see all the information on the page. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 70 NEO 2000e/4000e User Guide Remote Access Click for Report 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 71: Library Status Information

    Displays a summary of key drive information for each drive. Summary “Drive Status Summary Table” for more information. Library Status Information The Library Status table shown on the Status page includes the current library state. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 72: Drive Status Summary Table

    The list of possible drive activity states are described in the following table: Status Description Active Other medium activity. Calibrating Calibrating medium. Cleaning Cleaning operation in progress. Communication Error communicating with the drive. Error Erasing Erasing medium. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 73: Move Media Button

    Moving a Tape Cartridge (No Partitioning) To move a tape cartridge in a library with no partitioning: 1. Access the Web Management Interface and select the Move Media button. The Move a Tape Cartridge dialog is displayed: 10400200-004 04/2013 6-10  ©2003-13 Overland Storage, Inc.

  • Page 74: Moving A Tape Cartridge (Partitioned)

    3. From the Move a Tape Cartridge in Partition n dialog box: a. From the Source drop-down list, choose the slot or drive of the source tape cartridge. b. From the Destination drop-down list, choose the destination slot or drive. 10400200-004 04/2013 6-11  ©2003-13 Overland Storage, Inc.

  • Page 75: Setup Button

    Menu. NOTE: The second item, Partition Configuration, changes based on whether a Feature Key has been entered and the status of the partitioning configuration. 10400200-004 04/2013 6-12  ©2003-13 Overland Storage, Inc.
  • Page 76 Use the Reboot Library button at the bottom of the Functions page. NOTE: If you have not disabled the Offline Confirmation prompt, it will appear the first time you access any of the configuration options under Setup. Click OK to continue. 10400200-004 04/2013 6-13  ©2003-13 Overland Storage, Inc.
  • Page 77 To configure the library settings: 1. Log into the Web Management Interface and click Setup. The Configuration menu is displayed. 2. Click Library Config. The Library Configuration menu is displayed. Partitions Not Configured: 10400200-004 04/2013 6-14  ©2003-13 Overland Storage, Inc.
  • Page 78 4. If the Web Management Interface is configured to obtain its IP address from a DHCP server, note the new IP address by pressing Menu > Library Info on the front panel, and then log in to the Web Management Interface again. 10400200-004 04/2013 6-15  ©2003-13 Overland Storage, Inc.
  • Page 79 Auto Clean Mode Select either Enabled or Disabled from the drop-down list to activate this feature. A cleaning cartridge must be in a reserved slot for this feature to function. Default: Disabled 10400200-004 04/2013 6-16  ©2003-13 Overland Storage, Inc.
  • Page 80 Default: Left Align Bar Code Label Choose one of these settings for the bar code check digit: Check Digit • Disabled • Enable Check, Send • Enable Check, Don’t Send Default: Disabled 10400200-004 04/2013 6-17  ©2003-13 Overland Storage, Inc.
  • Page 81 Before you can partition your NEO library, you must purchase the feature key license for library partitioning from Overland Storage. If partitioning was purchased with the library, it is already in place. Once you have entered the feature key number, you can enable partitioning.
  • Page 82 Product Specifies the response to the Product ID field of the SCSI INQUIRY Identification command. The choices are NEO Series, LXB, or a custom ID (Vendor Unique). Custom Product The custom product ID is entered in the second field. The ID must be...
  • Page 83 ASC/ASCQ of 5D/00. • Report on Unsolicited Request Sense—Reports information exceptions with a No Sense sense key and an ASC/ASCQ of 5D/00 only in response to an unsolicited Request Sense command. Default: Logging Disabled 10400200-004 04/2013 6-20  ©2003-13 Overland Storage, Inc.

  • Page 84: Drive Configuration

    • If the drive to be configured is a Fibre Channel drive, a the Fibre Channel screen is displayed. Enter the configuration information for each field, then click Submit. The table below provides information on the Fibre Channel drive options available and their functionality. 10400200-004 04/2013 6-21  ©2003-13 Overland Storage, Inc.

  • Page 85: Feature Key Configuration

    1. Log into the Web Management Interface and click Setup. The Web Management Interface Configuration menu is displayed. 2. Click Feature Key, then click Confirm. The Feature Key Configuration screen is displayed. 10400200-004 04/2013 6-22  ©2003-13 Overland Storage, Inc.

  • Page 86: Notification Registration

    (NMS). You can control the SNMP protocol used and the scope of the events that trigger the messages. Changes take place immediately. 10400200-004 04/2013 6-23  ©2003-13 Overland Storage, Inc.
  • Page 87 4. To test the warning level and email settings, open and close a door on the library. Emails are generated and should appear in the Inbox of the address configured to receive notices and event messages. 10400200-004 04/2013 6-24  ©2003-13 Overland Storage, Inc.

  • Page 88: Remote Ftp Configuration

    1. Log into the Web Management Interface and click Setup. The Web Management Interface Configuration menu is displayed. 2. Click Remote FTP Configuration, then click Confirm. The Remote FTP Configuration screen is displayed. 10400200-004 04/2013 6-25  ©2003-13 Overland Storage, Inc.

  • Page 89: Functions Button

    • From the Source of Cleaning Tape drop-down list, select the slot where the cleaning tape is located. • From the Drives to Clean drop-down list, select the drive to be cleaned. 10400200-004 04/2013 6-26  ©2003-13 Overland Storage, Inc.

  • Page 90: Perform A Timed Or Free-Running Library Diagnostic

    • When a timed diagnostic is finished running, you receive the following message: “The Cartridge/Drive Cycle diagnostic has successfully run to completion.” • For a free-running diagnostic, it will continue until you click the Stop the Diagnostic button that is displayed. 10400200-004 04/2013 6-27  ©2003-13 Overland Storage, Inc.

  • Page 91: Library Flash Operation (Firmware Updates)

    To download the latest firmware for the drives in your NEO 2000e or NEO 4000e library: 1. Access the Web Management Interface, then click Functions. The Drive Flash Operation dialog box is displayed. 10400200-004 04/2013 6-28  ©2003-13 Overland Storage, Inc.

  • Page 92: Reboot Library

    (if all drives are the same type) using either the Local File or Remote File option. • The remote options access Overland Storage’s FTP site where the library and drive firmware are located. • The local options access the NEO's internal file storage area. The upgrade file needs to be manually uploaded into the NEO via FTP before selecting the local option.

  • Page 93: History Button

    To download a full library trace file: 1. Log into the Web Management Interface and click History. 2. Click the Library Trace File link. A Save As window appears, letting you select a network destination for the download. 10400200-004 04/2013 6-30  ©2003-13 Overland Storage, Inc.

  • Page 94: Chapter 7 - Cleaning Library Tape Drives

    Most backup software now manages the automatic cleaning of library tape drives as a normal part of operations. It is recommended to use that process if available. If it doesn’t exist, the NEO Series library has options to either manually or automatically clean a tape drive.

  • Page 95: Running A Cleaning Cartridge From The Mail Slot

    • From the front panel, press the Cleaning select field, and press Drive in the Destination Element Type area until the drive needing cleaning is shown. • From the Web Management Interface, select the specific Drive from the drop-down list. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 96: Running A Cleaning Cartridge From The Cleaning Cartridge Slot

    • From the front panel, use Menu > Library > Total Reserved Slots. • From the Web Management Interface, Setup > Library Config > Reserved Slots. 2. Install one or more cleaning cartridges into the reserved slots. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 97: Replacing A Cleaning Cartridge In A Reserved Slot

    3. Press Mail Slot Access to remove the cleaning cartridge. 4. Mark it “EXPIRED,” and then properly dispose of it. 5. Place a new cleaning cartridge in the Mail Slot. 6. Use Move Media to move it to its proper place. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 98: Chapter 8 - Partitioning

    4000e, the availability of additional drives and magazines in the NEO 4000e offer more ways for it to be configured. The NEO 2000e can be partitioned in just one way: • 1:1 Partition – P1 uses the first magazine and P2 uses the other magazine. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 99 3:1 Partition 2:2 Partition 1:3 Partition 1:1:2 Partition 1:2:1 Partition 2:1:1 Partition 1:1:1:1 Partition 0 Partitions (Unpartitioned) • 3:1 Partition – P1 uses the first three magazines and P2 uses the last magazine. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 100: Slot Options For Partitions

    0, 1, or 15 — — — *. Option not available. Reserved Slots CAUTION: Reserved slots must be configured before configuring any of the partitions. See “Automatically Running a Cleaning Cartridge” on page 7-3 for details. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 101: Drive Assignments

    To configure partitions on your library: 1. Login to the Web Management Interface using Administrator (User Level 2) security. 2. Click Setup > Configure Partitions. The first Partition 1 configuration screen is displayed. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 102 4. Using the drop-down menus, choose the partition options: • Add any available Mail Slot or Mail Magazine to the partition. • Select the drive that will be the partition bridge to the host network. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 103 NEO 2000e/4000e User Guide Partitioning 5. Click Continue. The first Partition 2 configuration screen is displayed. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 104: Neo 4000E Partition Setup

    If partitioning was purchased later as an add-on, it can be activated using either the Web Management Interface (Setup > Feature Key) or the library front panel (Menu > Maintenance > Enter Feature Key). NOTE: To cancel the partitioning any time before completion, click the Setup button. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 105 5. Using the drop-down menus, choose the remaining Partition 1 options: • Add any available Mail Slot or Mail Magazine to the partition. • Select the drive that will be the partition bridge to the host network. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 106 The library automatically reboots. A screen showing the new configuration is displayed for a minute before switching to the login screen. IMPORTANT: To change any partition settings, you must disable partitioning (using the Setup menu) first to clear all old data. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 107: Displaying Or Deleting Partitioning

    A cancelled message is shown. Click any menu button to continue. • To remove the current partition configuration, click Confirm. Partitioning is removed from the library’s configuration and the library is rebooted immediately. 10400200-004 04/2013 8-10  ©2003-13 Overland Storage, Inc.

  • Page 108: Chapter 9 - Troubleshooting

    Tip: If you are unable to access the library’s magazine or media, check to see if the host backup software has blocked access to the NEO library. NOTE: If in a locked status, media access can be restored by cycling the library power. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 109 The graphic below outlines the recommended steps for error recovery. You should follow this chart in all cases. Error Recovery Procedures (ERPs) are listed in detail in “Error Recovery Procedures.” Fault symptom codes are listed in “Fault Symptom Codes” along with their related ERPs. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 110: Error Recovery Procedures

    The library is configured to supply power to drives 7 thru 12 from the upper power supply bay but the power supplies have been removed. Drives 1 thru 6 may still be available. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 111 The library code has timed out waiting for a drive to respond to a command. Drive Code Update Command Error 2080 A drive has failed to accept a code update under library control. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 112 3015 C,D,G Loader detects unload command time-out. Drive Status Failure 3016 C,D,G Detected drive error from fetch or stow. Drive Load Retry Failed 3018 LTO drive fail to load, detected in drive task. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 113 Partition Feature Not Licensed 3036 Contact Overland Storage Support for Feature Key 1. All Feature Keys Canceled 3037 Contact Overland Storage Support for new keys. Motor Firmware Error...
  • Page 114 3103 The picker jammed during a bin stow operation. Picker Jammed 4 3104 The picker jammed during a bin stow operation. Picker Jammed 5 3105 The picker jammed during a bin stow operation. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 115 A “drive clean” operation has been commanded for an Drive Already Loaded occupied drive. Move Command Fail 503B A front panel move operation failed. Clean Operation Timeout 503C The cleaning operation failed because the drive timed out. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 116 Destination Exchange Null 700C Attempting to send a command to a task, but the argument exchange pointer was NULL. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.
  • Page 117 Matching Command but the original command opcode could not be determined. Unexpected State After 7022 After successfully completing a NonVolConfigPut NonVolConfig Command command, the current state of the save operation was unknown. 10400200-004 04/2013 9-10  ©2003-13 Overland Storage, Inc.
  • Page 118 Use Move Media menu to remove the media from the Tape Drive. Expired Cleaning Media Reported 800E The drive has detected that the currently loaded By Drive cleaning cartridge has exceeded its load limit. Replace the cleaning cartridge. 10400200-004 04/2013 9-11  ©2003-13 Overland Storage, Inc.
  • Page 119 The gateway task was unable to get a key to terminate a Web Management Interface task. Error Attempting To Exit MENU C010 The library was unable to exit the menu mode while Mode terminating a Web task. 10400200-004 04/2013 9-12  ©2003-13 Overland Storage, Inc.
  • Page 120 NOTE: If an error message appears that is not included in the table, write down the fault code number and follow the recovery procedure. If the same error occurs again, call your authorized Overland service provider. 10400200-004 04/2013 9-13  ©2003-13 Overland Storage, Inc.

  • Page 121: Appendix A - Neo E-Series Specifications

    This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions. 10400200-004 04/2013  ©2003-13 Overland Storage, Inc.

  • Page 122: Master Glossary & Acronym List

    Master Glossary & Acronym List NOTE: This is a general Overland Storage glossary and acronym list. Not all items may be found in this document or be used by this product. 1000BASE-T 1000BASE-T (also known as IEEE 802.3ab) is a standard for gigabit Ethernet over copper wiring.
  • Page 123 DHCP Short for Dynamic Host Configuration Protocol. A mechanism for assigning unique IP addresses to network nodes. Short for Domain Name Service. A network service that translates domain names into IP addresses. 10400200-004 04/2013 GL-2  ©2003-13 Overland Storage, Inc.
  • Page 124 Fibre Channel fabric. FL_Ports are intermediate ports in virtual point-to-point links between end ports that do not reside on the same loop, for example NL_Port to FL_Port to F_Port to N_Port through a single Fibre Channel fabric switch. 10400200-004 04/2013 GL-3  ©2003-13 Overland Storage, Inc.
  • Page 125 10 Gigabit Ethernet support is required. Short for Internet Protocol. IP specifies the format of packets and the addressing scheme. Short for iSCSI Qualified Name. A name format used in the iSCSI protocol. 10400200-004 04/2013 GL-4  ©2003-13 Overland Storage, Inc.
  • Page 126 • Ultrium generation 5 (LTO-5) cartridge – up to 3.0 TB capacity (2:1 compression) and an uncompressed transfer rate of 140 MB/s. Short for Logical Unit Number. A SCSI or Fibre Channel device identifier. LUN is a subdivision of a SCSI target. 10400200-004 04/2013 GL-5  ©2003-13 Overland Storage, Inc.
  • Page 127 This is done to avoid address conflicts and to increase the address space of the internal network. Network Interface Card (NIC) A board that provides network communication capabilities to and from a computer. 10400200-004 04/2013 GL-6  ©2003-13 Overland Storage, Inc.
  • Page 128 World Wide Name and two additional bytes that are used to specify the format and indicate the port number. Portal A target’s IP address together with its TCP port number. 10400200-004 04/2013 GL-7  ©2003-13 Overland Storage, Inc.
  • Page 129 Examples of devices attached to the adapter include disk drives, CD-ROM discs, optical disks, and tape drives. In theory, any SCSI device can be plugged into any SCSI controller. 10400200-004 04/2013 GL-8  ©2003-13 Overland Storage, Inc.
  • Page 130 They are generally used for long-term storage and backup, or for transporting large amounts of data. Tapes come in a variety of sizes and formats. 10400200-004 04/2013 GL-9  ©2003-13 Overland Storage, Inc.
  • Page 131 There are two types of topology: physical and logical. The physical topology of a network refers to the configuration of cables, computers, and other peripherals. Logical topology is the method used to pass the information between workstations. 10400200-004 04/2013 GL-10  ©2003-13 Overland Storage, Inc.
  • Page 132 Short for Virtual LAN. It consists of a network of computers that behave as if they are connected to the same wire - even though they may actually be physically connected to different segments of a LAN. 10400200-004 04/2013 GL-11  ©2003-13 Overland Storage, Inc.
  • Page 133 (logo) from Web Management Interface 6-27 technical support, accessing Cartridge Map button 4-11 diagnostics cleaning cartridge Bar Code 4-15 automatically running Cartridge Cycle 4-14 cleaning cartridge slot Drive Cycle 4-15 10400200-004 04/2013 IX-1  ©2003-13 Overland Storage, Inc.
  • Page 134 4-11 updating 6-28 firmware, updating 6-28 front panel indicators Info button 4-10 front panel screens interfaces available Back button IP address, current 4-11 contrast, adjusting module configuration 4-21 LCD contrast adjustment 4-20 10400200-004 04/2013 IX-2  ©2003-13 Overland Storage, Inc.
  • Page 135 Library button 4-18 validating Library Info button 4-10 for the Web Management Interface Library Options button power Maintenance menu 4-12 applying to library module Network button 4-25 auto power-on 6-18 10400200-004 04/2013 IX-3  ©2003-13 Overland Storage, Inc.
  • Page 136 PR-iii PR-iv History options 6-30 Status button interface status LED states IP address of library status via the Web Management Interface library controller card library diagnostics 6-27 library trace 6-30 10400200-004 04/2013 IX-4  ©2003-13 Overland Storage, Inc.
  • Page 137 Index Move Media 6-10 navigation bar Notification Registration option 6-23 passwords reboot library 6-29 requirements SCSI configuration 6-18 Setup button 6-12 status Web Level 1 access 4-27 Web Level 2 access 4-27 10400200-004 04/2013 IX-5  ©2003-13 Overland Storage, Inc.

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