Overland Storage NEO S-Series Service Manual
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Overland Storage NEO S-Series Service Manual

Tape library
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NEO
S-Series Tape Library
Overland
®
Storage
Service Manual
January 2015
10400666-001

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Summary of Contents for Overland Storage NEO S-Series

  • Page 1 S-Series Tape Library Overland ® Storage Service Manual January 2015 10400666-001...
  • Page 2 Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or programs described in this manual at any time.

  • Page 3: Table Of Contents

    NEO S-Series User Guide Contents Introduction ........................... 5 Document Purpose ............................. 5 Product Warranty Caution .......................... 5 General Warnings .......................... 6 Document Conventions: ..........................6 General Product Warnings ......................... 6 Troubleshooting ..........................8 Installation problems ........................... 8 SCSI ID ............................8 3.1.1...
  • Page 4 NEO S-Series User Guide Replacing a tape drive ..........................31 Removing the library controller ......................... 32 Replacing the library controller ......................... 32 Removing a power supply ........................33 Replacing the power supply ........................33 Servicing a magazine ..........................34 Removing the base chassis ........................34 4.10...

  • Page 5: Introduction

    1 Introduction Document Purpose This document provides information to install, operate, and upgrade the NEO S-Series Scalable Tape Library. The instructions are intended for the trained System Administrators and technicians who need physical and functional knowledge of the S-Series library.

  • Page 6: General Warnings

    NEO S-Series User Guide 2 General Warnings Document Conventions: Indicates that failure to follow directions could result in bodily harm or WARNING death. Indicates that failure to follow directions could result in damage to CAUTION equipment or data. Provides clarifying information or specific instructions.
  • Page 7 NEO S-Series User Guide Static Sensitive CAUTION Risk of damage to devices  A discharge of static electricity damages static-sensitive devices or micro circuitry.  Proper packaging and grounding techniques are necessary precautions to prevent damage.  Ventilation – Place the product in a location that does not interfere with NOTE proper ventilation.

  • Page 8: Troubleshooting

    NEO S-Series User Guide 3 Troubleshooting This chapter provides information for verifying correct installation and troubleshooting the library. Installation problems Problems encountered during the installation of the library are usually caused by improper SCSI bus configuration, application software configuration errors, or an incorrectly configured operating system.

  • Page 9: Compatibility

    NEO S-Series User Guide If available, take the terminator from the accessories bag. The supplied terminator is “dual mode” and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. To terminate the library, see Chapter Connecting the parallel SCSI cable, Page Error! Bookmark not defined..

  • Page 10: Troubleshooting Table

    NEO S-Series User Guide Troubleshooting table Problem Solution Poor throughput performance • Try a new tape. A marginal tape can cause performance problems due to bad spots on the tape requiring retries. • Backing up data that compresses poorly or is already compressed will lower performance.
  • Page 11 NEO S-Series User Guide Problem Solution Errors Displayed on Operator Control Panel “!” in library operator panel Export the tape cartridge marked with an “!” in the inventory. The tape inventory display cartridge is either damaged, incompatible with the tape drive, or the wrong type for the attempted operation.
  • Page 12 NEO S-Series User Guide Problem Solution <Media Attention> LED issues Contamination by loose Avoid contamination by ensuring that the library is installed in a clean, debris. contamination-free environment. Tapes should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed.
  • Page 13 NEO S-Series User Guide Problem Solution SCSI ID Changed drive SCSI ID, but • Make sure that all SCSI devices on the same bus have unique ID numbers. the host server does not If the SCSI bus is narrow, (50-pin) only SCSI IDs 0 through 7 are recognize the new ID.

  • Page 14: Removing Stuck Tape Cartridges From The Library

    NEO S-Series User Guide Removing stuck tape cartridges from the library Stuck tape cartridges in the NEO S-Series Tape Library WARNING Risk of damage devices  When the library is moved, any tape cartridge can become dislodged from the magazines and damage the tape cartridges left in the library and library robotic.

  • Page 15: Emergency Release

    NEO S-Series User Guide Emergency release NOTE Use only in emergency fall The emergency release is similar for all library unit heights.. If you cannot remove the complete magazines via the OCP or RMU, do the following: Press the power button on the front bezel to power down the library.

  • Page 16: General Diagnostic

    NEO S-Series User Guide After upgrading the library firmware, the library system restarts NOTE automatically. To upgrade the library firmware, navigate with RMU or OCP: RMU screen: > Service > Firmware > Upgrade Library Firmware > Upgrade OCP screen: > Main Menu > Service > Service Library > Library FW Upgrade by USB The actual library FW must be loaded on an USB stick to be connected on the backside of the unit.

  • Page 17: Error Codes

    NEO S-Series User Guide The user starts the test from the master library OCP. The administrator password is required. The test requires user interaction and can only be run from the OCP. 2. The master library performs a self-test, verifies that it can communicate with the tape drives and the library extender, and then the lower library performs a self-test.

  • Page 18: Rmu Error Reporting

    NEO S-Series User Guide General <Error> display <Hint> display Detail display Select the <Hint> button Select the <Detail> button to show the <Hint> display. to show the<Detail> display Error Error -> Hint Error -> Details Error->Details Error : 8A 65...

  • Page 19: Main Error Codes

    NEO S-Series User Guide Main error codes 3.7.4 Error Description User Action Critical Component Status Code Barcode Reader Error, Retry operation; after Robotic probably defect • cannot initialize BCR several occurrences contact Flexi cable to BCR not properly technical support connected.
  • Page 20 NEO S-Series User Guide Error Description User Action Critical Component Status Code Slider blocked Run ‘Library Verify Test’, Robotic probably defect • after several occurrences Slider Motor not connected or contact technical support defect. • Slider motor voltage to low.
  • Page 21 NEO S-Series User Guide Error Description User Action Critical Component Status Code Cannot find elevator block Run ‘Library Verify Test’, Robotic probably defect • within the expected range after several occurrences Elevator distribution board contact technical support defect. • Cabling incorrect.
  • Page 22 NEO S-Series User Guide Error Description User Action Critical Component Status Code Rotation home sensor not Run ‘Library Verify Test’, Robotic probably defect • found after several occurrences Robotics controller defect. • contact technical support Rotation home sensor defect (mechanics, electronics).
  • Page 23 NEO S-Series User Guide Error Description User Action Critical Component Status Code Open Mail Slot Retry operation, after Mail Slot release mechanism defect (Import/Export Element) several occurrences contact failed technical support Robotic controller Reset the unit and retry Robotic probably defect •...
  • Page 24 NEO S-Series User Guide Error Description User Action Critical Component Status Code Telnet Interface Check network cable and Library controller probably defect initialization failed network configuration. If probably a hardware problem, check the error recurs, contact library controller technical support...
  • Page 25 NEO S-Series User Guide Error Description User Action Critical Component Status Code No SCSI IC detected Retry operation; after SCSI controller probably defect several occurrences contact Check SCSI controller and library technical support controller In Library Verify Test the Check barcode label on...
  • Page 26 NEO S-Series User Guide Error Description User Action Critical Component Status Code Drive sled not present Retry operation; if not Drive probably defect • The sub code indicates successful contact technical Check if drive sled is completely which drive sled is...

  • Page 27: Sub Error Codes Related To The Robotic

    NEO S-Series User Guide 3.7.5 Sub error codes related to the robotic Mechanical initialization failure Connection to slave robotic failed Error motor initialization Error during gripper close Error slider home positioning Error elevator home movement Error during sled movement to rotation position...
  • Page 28 NEO S-Series User Guide Movement to/from slot failed Error during first slider movement Error during first gripper movement Error during second slider movement Error during second gripper movement, get range failed Error during third slider movement, move home failed Error during set hold current to avoid torsion...

  • Page 29: Sub Error Codes Related To The Library

    NEO S-Series User Guide EEPROM on robotics controller not accessible or error during r/w operation Save/restore configuration settings: not enough internal memory available for creating the file and restoring the file respectively Save/restore configuration settings: restore buffer corrupted, checksum calculation failed...

  • Page 30: Servicing

    NEO S-Series User Guide 4 Servicing This chapter provides instructions for servicing the S-Series library. Possible tools needed To service a library you may need one or more of the following tools: • Flat-blade screwdrivers (large and small) • #2 and #3 Phillips screwdriver •...

  • Page 31: Removing A Tape Drive

    NEO S-Series User Guide Removing a tape drive A tape drive is hot pluggable. It is not mandatory to power down the NOTE library to replace a drive. Adhere strictly the following steps to remove a tape drive: Unload the tape cartridge(s) from the tape drive; with OCP, see Chapter Moving media within the library, Page Error! Bookmark not defined.

  • Page 32: Removing The Library Controller

    Verify the serial number, firmware versions, and configurations. Package the failed library controller card in the same packaging that was used to ship the controller card to you and return it to Overland Storage. 10400666-001 © 2014 Overland Storage, Inc.

  • Page 33: Removing A Power Supply

    NEO S-Series User Guide Removing a power supply Adhere strictly the following steps to remove a power supply: Power down the library by pressing the power button on the front panel. Remove the power cord on the rear panel of the library.

  • Page 34: Servicing A Magazine

    NEO S-Series User Guide Servicing a magazine To remove a magazine, adhere the following steps: • Unlock the appropriate magazine, with: OCP, see Chapter Releasing and replacing magazines, Page Error! Bookmark not defined. RMU, see Chapter Releasing and replacing , Page Error! Bookmark not defined.

  • Page 35: Removing The Base Chassis From The Rack

    NEO S-Series User Guide Remove the cables on the rear panel of the library. Remove the power supply; see Chapter Removing a power supply, Page 33. Remove the tape drive(s); see Chapter Removing a tape drive, Page 31. Remove the library controller; see Chapter Removing the library controller, Page 32.

  • Page 36: Packaging Before Transportation

    NEO S-Series User Guide 5 Packaging before transportation Weight of Tape Library WARNING Risk of personal injury Before lifting a library:  Observe local health and safety requirements and guidelines for manual material handling.  Obtain adequate assistance to lift and stabilize the library during packaging.
  • Page 37 NEO S-Series User Guide • Pull out the pull-out tab with the product ID label; see Figure 110, Step 1. • Note the part and serial number; see Figure 110, Step 2. Figure 11 Product ID label • Contact the service. See Chapter Contacting , Page Error! Bookmark not defined..
  • Page 38 NEO S-Series User Guide Figure 13 Packaging the library (4U) Step Description Packaging box Bottom shell Library Middle shell Top shell Table 3 Packaging the library (1U, 2U and 4U) 10400666-001 © 2014 Overland Storage, Inc. Page 38...

  • Page 39: Technical Specifications

    NEO S-Series User Guide 6 Technical specifications Hardware specifications Form factor Height Product alone: Product alone: Product alone: 45.6 mm 87.6 mm 175,2 mm Packaged: Packaged: Packaged: 235 mm 248 mm 330 mm Width Product alone: Product alone: Product alone: 444.5 mm...

  • Page 40: Operating Environment

    NEO S-Series User Guide Operating environment Operating Temperature 10°C to 35°C Max. temperature rise 10 °C / hour Humidity 20 % RH to 80 % R.H. (non condensing) Maximum wet bulb 26 °C Max. humidity rise 10% / hour Altitude operating 0 to 10.000 ft (3000 m) at 25 °C ambient...

  • Page 41: Maximum Storage Capacity And Data Transfer Rate

    NEO S-Series User Guide Maximum storage capacity and data transfer rate Characteristics Specification NEO S-Series tape library with LTO4 drive(s) Maximum storage capacity Native: 6,4/19,2/38,4TB (8/24/48/96 data cartridges) Compressed: 12,8/38,4/76,8TB (assuming 2:1 compression) Maximum data transfer rate Native: 120 MB/s (432 GB/h)
  • Page 42 NEO S-Series User Guide Supported configurations, Table 1, Page Error! Bookmark not defined. Tape cartridge type, Table 8, Page Error! Bookmark not defined. Backward compatibility (tape cartridge), Table 8, Page Error! Bookmark not defined. 10400666-001 © 2014 Overland Storage, Inc.

  • Page 43: Agency Certifications

    NEO S-Series User Guide 7 Agency Certifications To comply with the following regulations and standards, the library NOTE must be properly installed in an office or industrial environment with shielded cables and adequate grounding of the SCSI bus and the input power.

  • Page 44: Device Standards

    NEO S-Series User Guide Device standards • ANSI Small Computer System Interface-2 (SCSI-2), X3.131 – 1994 • ANSI SCSI-3 Primary Commands, X3.301 - 1997 • ANSI Information and Technology. SCSI-3 Medium Changer Commands (SMC), NCITS.314:1998 • ANSI SCSI Parallel Interface-2 (SIP-2), X3.302:1998 •...

  • Page 45: Fcc (United States)

    NEO S-Series User Guide FCC (United States) The computer equipment described in this manual generates and uses radio frequency (RF) energy. If the equipment is not installed and operated in strict accordance with the manufacturer’s instructions, interference to radio and television reception might result.

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