Talkswitch CT.TS005.003902 Switch Manuals

Manuals and User Guides for Talkswitch CT.TS005.003902 Switch. We have 1 Talkswitch CT.TS005.003902 Switch manual available for free PDF download: User Manual

Talkswitch CT.TS005.003902 User Manual (309 pages)

Brand: Talkswitch | Category: Switch | Size: 7 MB

Table of Contents
3
Preface
15
- Talkswitch Usage
  15
- What's in this Guide
  15
- What You Should Know
  16
  - Single Unit Installation
    16
  - Networked Units Installation
    16
  - Voip Installation
    17
  - Connecting Devices
    17
- Important Information
  17
  - Electrical Shock
    17
  - Power and Lightning Surge Protection
    17
  - Power Adapter and Power Cord
    17
  - Power Failure
    18
  - Change Password Frequently
    18
  - PBX Fraud
    18
  - Emergency Service Numbers
    18
  - Call Redirection and Service Provider Billing Advisory
    18
  - Cleaning
    18
- Finding the Information You Need
  19
- Guide Conventions
  19
Chapter 1: Talkswitch Installation

21
Chapter 2: Talkswitch Configuration

55
- Introduction
  55
- Talkswitch System Configuration Window
  56
- Menu Commands
  57
  - File Menu
    57
  - View Menu
    57
  - Tools Menu
    57
  - Help Menu
    58
- Configuration Navigation
  58
- System Administration
  59
- Administration
  60
- IP Configuration
  62
- Telephone Lines
  64
  - Setting up Telephone Lines
    65
  - Calibrating Telephone Lines
    67
- Line Hunt Groups
  68
- Automatic Route Selection
  70
- Fax Information
  76
- Local Extensions
  80
- Remote Extensions
  92
  - Setting up a Remote Extension
    93
  - Remote Extensions and Telephone Company Services
    94
- Extension Ring Groups
  94
- On-Hold/Ringback
  96
- Voicemail
  98
- Setting up Voicemail
  98
  - Setting up Voicemail Notification
    101
    
    Setting up Notification by Phone
    101
    
    Setting up Notification by Pager
    102
    
    Setting up the Notification Options
    102
    
    Setting up Message Waiting Light Activation
    103
    
    Setting up Notification by E-Mail
    104
  - Maintaining E-Mail Addresses
    105
    
    Displaying the Edit E-Mail Address List - Mailbox Window
    105
    
    Adding an E-Mail Address
    106
    
    Modifying an E-Mail Address
    106
    
    Removing an E-Mail Address
    106
    
    Importing E-Mail Addresses
    106
- Global Settings
  107
  - Entering Additional E-Mail Server Parameters
    109
  - Testing the E-Mail Server Settings
    110
  - Viewing Mailbox Data
    112
  - Resetting Mailboxes
    113
- Call Handling
  114
- Modes
  115
  - Changing the Date and Time
    117
  - Switching Modes Manually
    118
- Auto Attendant
  118
  - Setting up an Auto Attendant
    120
  - Recording a New Message
    122
  - Loading a Message
    122
  - Viewing Auto Attendant Message Lengths
    123
  - Erasing a Message
    123
  - Example Auto Attendant
    124
- Telephone Lines
  125
- Local Extensions
  127
  - How Call Cascades Work
    127
    
    Entering the Call Cascade
    127
    
    Being Routed by the Call Cascade
    128
    
    Exiting the Call Cascade
    129
  - Setting up a Call Cascade
    129
- Remote Extensions
  137
- Extension Ring Groups
  138
- Call Back/ Call Bridge
  139
- Auto Call Back
  139
  - Setting up Auto Call Back
    140
  - Recording an Announcement
    142
- Prompted Call Back
  142
  - Setting up Prompted Call Back
    143
  - Recording an Announcement
    145
- Call Bridge (DISA)
  145
- Options
  147
- Permissions
  147
  - Restricting Local Extensions
    148
  - Adding an Access Code
    149
  - Modifying an Access Code
    149
  - Removing an Access Code
    150
- Audio Controls
  150
  - Calibrating Telephone Lines
    150
  - Adjusting Audio Levels
    151
- Transfer Options
  151
- Miscellaneous
  154
- Troubleshooting
  156
  - Adjusting System Timing
    157
  - Viewing the Ring Pattern
    158
- Advanced
  159
- Licensed Add-Ons
  162
  - Enabling a Licensed Add-On Demo
    162
  - Enabling a Licensed Add-On Using an Activation Key
    163
Chapter 3: Using Talkswitch

165
- Receiving Calls
  165
  - With the Auto Attendant
    165
  - Without the Auto Attendant
    166
- Using an Analog Extension
  166
  - Making Calls
    166
    
    Place Intercom Calls from a Local Extension to Another Extension
    166
    
    Place Intercom Calls from a Local Extension to a Talkswitch Phone
    167
    
    Place Out-Of-Office Calls from a Local Extension
    167
  - Receiving Calls
    168
  - Placing Calls on Hold
    168
  - Transferring Calls to an Extension
    169
    
    Unscreened Transfer
    169
    
    Screened Transfer
    169
  - Transferring Calls to a Remote Extension
    170
    
    Unscreened Transfer
    170
    
    Screened Transfer
    170
  - Parking and Retrieving Calls
    170
    
    Parking a Call
    170
    
    Retrieving a Parked Call
    171
  - Paging Other Users
    171
  - Queuing and Retrieving Callers
    171
    
    Queuing Callers to a Single Extension
    171
    
    Queuing Callers to an Ring Group
    172
  - Using Call Waiting
    173
  - Conference Calling
    173
    
    Two Local Talkswitch Extensions and One Outside Caller
    173
    
    Two Outside Callers and One Local Extension
    174
- Using an IP Extension
  174
  - Making Calls
    175
    
    Place Intercom Calls from a Local Extension to Another Extension
    175
    
    Place Intercom Calls from a Local Extension to a Talkswitch Phone
    175
    
    Place Out-Of-Office Calls from a Local Extension
    175
  - Receiving Calls
    176
  - Placing Calls on Hold
    177
  - Transferring Calls to an Extension
    177
    
    Unscreened Transfer
    177
    
    Screened Transfer
    177
  - Transferring Calls to a Remote Extension
    178
    
    Unscreened Transfer
    178
    
    Screened Transfer
    178
  - Call Park - Parking and Retrieving Callers
    178
    
    Parking a Caller
    178
    
    Retrieving a Parked Call
    179
  - Paging Other Users
    179
  - Queuing and Retrieving Callers
    179
  - Using Call Waiting
    179
  - Conference Calling with Talkswitch
    180
    
    Two Talkswitch Local Extensions and One Outside Caller
    180
    
    Two Outside Callers and One Local Extension
    180
- Using Line Appearance with Talkswitch IP Phones
  181
  - About Line Appearance
    181
  - Line Appearance on a TS-9133I
    181
  - Line Appearance on a TS-480I
    182
- Using Voip
  184
- Using a Standard Phone Connected in Parallel
  185
- To Talkswitch
  185
  - Making and Receiving Calls
    185
  - Transferring Calls
    185
- Modems and Telephone Line Access
  186
- Forwarding Calls out of the Office
  187
  - Automatic Call Forwarding
    187
  - Manual Call Forwarding
    187
  - Conditional Call Forwarding
    187
  - Transferring Calls from a Remote Extension
    187
  - Screening Options for Forwarded Calls
    188
- Calls over Voip with IP Extensions and Gateways
  189
  - Making Calls
    189
  - Receiving Calls
    189
- Using the Voicemail System
  190
- Music on Hold
  194
  - Music on Hold and Call Forwarding to Remote Extensions
    194
- Switching Modes
  195
  - Switching Modes Manually
    195
  - Switching Modes Automatically
    195
- Using Call Bridge and Call Back
  195
  - Using Call Bridge
    196
  - Using Call Back
    197
  - Activating Call Back
    197
    
    Using Prompted Call Back Activation
    197
    
    Using Auto Call Back Activation
    198
  - Accepting the Call Back
    198
    
    Directly Answering the Call Back
    198
    
    Using the Announced Message Option
    198
Chapter 4: Call Detail Record (Cdr) Logging

199
- Enabling Call Detail Record (CDR) Logging
  199
- Retrieving Call Data Records
  200
  - Call Reporting
    200
  - Browser
    200
- Analyzing the Data
  202
Chapter 5 :Voip Information

205
Chapter 6: Troubleshooting and Support

235
Appendix A: Extension Numbers, Functions and Commands

245
Appendix B: Talkswitch and Telephone Company Services

251
- Caller ID
  251
- Distinctive Ring
  251
- Voicemail
  252
- Call Waiting
  252
- 3-Way Calling/Conference
  253
- Transfer and Clear
  253
- Hunt/Rollover
  254
- Other Services
  254
  - Services Using Call Back
    254
  - Services Using Prompted Call Back
    254
  - Services and Systems Using Flash
    254
  - Services Using Ringback Tones
    255
- Notes
  255
Appendix C: Talkswitch and Power Interruptions

257
Appendix D: Safety and Regulatory Information

259
Appendix E: Talkswitch One-Year Warranty and Return Policy

265
Appendix F: Specifications

269
Appendix G: Copyright and Licensing Notices

273
Appendix H: Home/Office Wiring Guide

277
- Glossary
  285
- Index
  293

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Talkswitch CT.TS005.003902 Switch Manuals

Talkswitch CT.TS005.003902 User Manual (309 pages)

Table of Contents

Chapter 1: Talkswitch Installation

Chapter 2: Talkswitch Configuration

Chapter 3: Using Talkswitch

Chapter 4: Call Detail Record (Cdr) Logging

Chapter 5 :Voip Information

Chapter 6: Troubleshooting and Support

Appendix A: Extension Numbers, Functions and Commands

Appendix B: Talkswitch and Telephone Company Services

Appendix C: Talkswitch and Power Interruptions

Appendix D: Safety and Regulatory Information

Appendix E: Talkswitch One-Year Warranty and Return Policy

Appendix F: Specifications

Appendix G: Copyright and Licensing Notices

Appendix H: Home/Office Wiring Guide

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