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CT.TS005.003902
Talkswitch CT.TS005.003902 Manuals
Manuals and User Guides for Talkswitch CT.TS005.003902. We have
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Talkswitch CT.TS005.003902 manual available for free PDF download: User Manual
Talkswitch CT.TS005.003902 User Manual (309 pages)
Brand:
Talkswitch
| Category:
Switch
| Size: 7.54 MB
Table of Contents
Table of Contents
3
Preface
15
Talkswitch Usage
15
What's in this Guide
15
What You Should Know
16
Single Unit Installation
16
Networked Units Installation
16
Voip Installation
17
Connecting Devices
17
Important Information
17
Electrical Shock
17
Power and Lightning Surge Protection
17
Power Adapter and Power Cord
17
Power Failure
18
Change Password Frequently
18
PBX Fraud
18
Emergency Service Numbers
18
Call Redirection and Service Provider Billing Advisory
18
Cleaning
18
Finding the Information You Need
19
Using the Table of Contents and the Index
19
Navigating with Cross-References
19
Where to Go for Further Information
19
Guide Conventions
19
Chapter 1: Talkswitch Installation
21
Talkswitch Package Contents
21
Talkswitch Configuration Software System Requirements
21
Unit Front Panel
22
What the Flashing Lights Mean
22
Line 1, 2, 3 and 4 Lights Flashing Simultaneously
22
Power/Data and Line 1, 2, 3 and 4 Lights Flashing Simultaneously
23
Line 1 and 4 Lights, then Line 2 and 3 Lights Flashing Alternately
23
Line 1 and 3 Lights, then Line 2 and 4 Lights Flashing Alternately
23
Line 2 and 3 Lights Flashing Simultaneously
23
Line 1 and 4 Lights Flashing Simultaneously
23
Power/Data and Line 1, 2, 3 and 4 Lights on Steady
23
Unit Back Panel
24
Installing the Talkswitch Configuration Software
26
Installing the Software
26
Upgrading the Talkswitch Software and Firmware
27
Step 1 - Check Current Version
28
Step 2 - Download New Software and Firmware
29
Step 3 - Updating the Firmware
29
Initial Configuration
30
Select Location for Installation
30
Connect Talkswitch to a Network or a PC
32
Ethernet Connection
32
USB Connection
33
Internet Connection
34
Using the Address Book
35
Connecting Telephone Lines
36
Connecting Local Extensions
37
Connecting a Single-Line Analog Phone
37
Connecting a Dual-Line Analog Phone
37
Connecting an IP Phone
39
Connecting a Modem
39
Connecting a Fax Machine
39
Option 1 - Dedicated Fax Line
39
Option 2 - Distinctive Ring
40
Option 3 - Automatic Fax Detection Via the Auto Attendant
41
Connecting to the PA (Public Address) Jack
41
Setting up Music on Hold
41
External Audio Source
42
Internal Audio File
42
Networking Talkswitch Units on a LAN
42
Connecting Talkswitch Units to a LAN
42
Ethernet Switch
43
Power up All the Talkswitch Units
43
Setting or Changing the Unit ID
44
How Unit Ids Affect System Extension Numbers
44
Keep Track of the Lines and Extensions
45
Optimizing the System for Networked Use
46
Special Considerations When Connecting Multiple Units to a LAN
47
Increasing Memory Capacity
48
Talkswitch Memory Cards
48
Installing a Memory Card
48
Upgrading Talkswitch Units
49
Enabling Licensed Add-Ons
50
Verifying the Connections
50
Connecting a Talkswitch Unit to a PBX
51
Loading a Configuration File
52
Restoring Firmware
53
Chapter 2: Talkswitch Configuration
55
Introduction
55
Talkswitch System Configuration Window
56
Menu Commands
57
File Menu
57
View Menu
57
Tools Menu
57
Help Menu
58
Configuration Navigation
58
System Administration
59
Administration
60
IP Configuration
62
Telephone Lines
64
Setting up Telephone Lines
65
Calibrating Telephone Lines
67
Line Hunt Groups
68
Automatic Route Selection
70
Introduction
70
Toll Restriction
71
Leading Digits
71
Carrier Codes
71
Planning Automatic Route Selection and Toll Restriction
72
Direct Line Access
72
3-Way Calling/Conference Service
72
Emergency Service Numbers
73
Inter-Digit Timeout (IDT)
73
Setting up Automatic Route Selection and Toll Restriction
73
Restricting Local Extension Access to Line Hunt Groups
75
Allowing a Local Extension to Bypass ARS and Toll Restriction
75
Regulatory Advisory Notice
76
Fax Information
76
Setting up a Dedicated Fax Line
77
Setting up Distinctive Ring Fax Detection
77
Setting up Automatic Fax Detection
79
Local Extensions
80
Setting up an Analog Extension
81
Setting up an IP Extension
82
Programming an IP Phone
85
Confirming Registration of an IP Extension
85
Using an IP Phone
85
Setting up Direct Line Access
85
Setting Line Hunt Group Permissions
87
About Line Appearance
87
Setting up Line Appearance on a TS-9133I
87
Setting up Line Appearance on a TS-480I
89
Saving a Template
91
Using a Template
92
Remote Extensions
92
Setting up a Remote Extension
93
Remote Extensions and Telephone Company Services
94
Extension Ring Groups
94
On-Hold/Ringback
96
Voicemail
98
Setting up Voicemail
98
Setting up Voicemail Notification
101
Setting up Notification by Phone
101
Setting up Notification by Pager
102
Setting up the Notification Options
102
Setting up Message Waiting Light Activation
103
Setting up Notification by E-Mail
104
Maintaining E-Mail Addresses
105
Displaying the Edit E-Mail Address List - Mailbox Window
105
Adding an E-Mail Address
106
Modifying an E-Mail Address
106
Removing an E-Mail Address
106
Importing E-Mail Addresses
106
Global Settings
107
Entering Additional E-Mail Server Parameters
109
Testing the E-Mail Server Settings
110
Viewing Mailbox Data
112
Resetting Mailboxes
113
Call Handling
114
Modes
115
Changing the Date and Time
117
Switching Modes Manually
118
Auto Attendant
118
Setting up an Auto Attendant
120
Recording a New Message
122
Loading a Message
122
Viewing Auto Attendant Message Lengths
123
Erasing a Message
123
Example Auto Attendant
124
Telephone Lines
125
Local Extensions
127
How Call Cascades Work
127
Entering the Call Cascade
127
Being Routed by the Call Cascade
128
Exiting the Call Cascade
129
Setting up a Call Cascade
129
Remote Extensions
137
Extension Ring Groups
138
Call Back/ Call Bridge
139
Auto Call Back
139
Setting up Auto Call Back
140
Recording an Announcement
142
Prompted Call Back
142
Setting up Prompted Call Back
143
Recording an Announcement
145
Call Bridge (DISA)
145
Options
147
Permissions
147
Restricting Local Extensions
148
Adding an Access Code
149
Modifying an Access Code
149
Removing an Access Code
150
Audio Controls
150
Calibrating Telephone Lines
150
Adjusting Audio Levels
151
Transfer Options
151
Miscellaneous
154
Troubleshooting
156
Adjusting System Timing
157
Viewing the Ring Pattern
158
Advanced
159
Licensed Add-Ons
162
Enabling a Licensed Add-On Demo
162
Enabling a Licensed Add-On Using an Activation Key
163
Chapter 3: Using Talkswitch
165
Receiving Calls
165
With the Auto Attendant
165
Without the Auto Attendant
166
Using an Analog Extension
166
Making Calls
166
Place Intercom Calls from a Local Extension to Another Extension
166
Place Intercom Calls from a Local Extension to a Talkswitch Phone
167
Place Out-Of-Office Calls from a Local Extension
167
Receiving Calls
168
Placing Calls on Hold
168
Transferring Calls to an Extension
169
Unscreened Transfer
169
Screened Transfer
169
Transferring Calls to a Remote Extension
170
Unscreened Transfer
170
Screened Transfer
170
Parking and Retrieving Calls
170
Parking a Call
170
Retrieving a Parked Call
171
Paging Other Users
171
Queuing and Retrieving Callers
171
Queuing Callers to a Single Extension
171
Queuing Callers to an Ring Group
172
Using Call Waiting
173
Conference Calling
173
Two Local Talkswitch Extensions and One Outside Caller
173
Two Outside Callers and One Local Extension
174
Using an IP Extension
174
Making Calls
175
Place Intercom Calls from a Local Extension to Another Extension
175
Place Intercom Calls from a Local Extension to a Talkswitch Phone
175
Place Out-Of-Office Calls from a Local Extension
175
Receiving Calls
176
Placing Calls on Hold
177
Transferring Calls to an Extension
177
Unscreened Transfer
177
Screened Transfer
177
Transferring Calls to a Remote Extension
178
Unscreened Transfer
178
Screened Transfer
178
Call Park - Parking and Retrieving Callers
178
Parking a Caller
178
Retrieving a Parked Call
179
Paging Other Users
179
Queuing and Retrieving Callers
179
Using Call Waiting
179
Conference Calling with Talkswitch
180
Two Talkswitch Local Extensions and One Outside Caller
180
Two Outside Callers and One Local Extension
180
Using Line Appearance with Talkswitch IP Phones
181
About Line Appearance
181
Line Appearance on a TS-9133I
181
Line Appearance on a TS-480I
182
Using Voip
184
Using a Standard Phone Connected in Parallel
185
To Talkswitch
185
Making and Receiving Calls
185
Transferring Calls
185
Modems and Telephone Line Access
186
Forwarding Calls out of the Office
187
Automatic Call Forwarding
187
Manual Call Forwarding
187
Conditional Call Forwarding
187
Transferring Calls from a Remote Extension
187
Screening Options for Forwarded Calls
188
Calls over Voip with IP Extensions and Gateways
189
Making Calls
189
Receiving Calls
189
Using the Voicemail System
190
Activating Voice Mailboxes
190
Retrieving Messages and Accessing a Voice Mailbox
191
Recording an Announcement on a Local Extension
193
Pager and Cell Phone Notification
193
Music on Hold
194
Music on Hold and Call Forwarding to Remote Extensions
194
Switching Modes
195
Switching Modes Manually
195
Switching Modes Automatically
195
Using Call Bridge and Call Back
195
Using Call Bridge
196
Using Call Back
197
Activating Call Back
197
Using Prompted Call Back Activation
197
Using Auto Call Back Activation
198
Accepting the Call Back
198
Directly Answering the Call Back
198
Using the Announced Message Option
198
Chapter 4: Call Detail Record (Cdr) Logging
199
Enabling Call Detail Record (CDR) Logging
199
Retrieving Call Data Records
200
Call Reporting
200
Browser
200
Analyzing the Data
202
Chapter 5 :Voip Information
205
Introduction to Voip
205
Optimizing Your LAN for Voip
206
The Broadband Connection
206
The Router
206
Connecting a LAN to an IP Network
207
Confirming Sufficient Network Capacity for Voip
207
Configuring the Firewall for Voice Data
208
Firewall Ports for Talkswitch Units with Four Voip Lines
209
Firewall Ports for Talkswitch Units with Eight Voip Lines
209
Prioritizing Your Voice Data
209
DDNS Support
209
Setting up a Voip Network
209
Connecting Talkswitch or SIP-Compatible Gateways
210
Selecting a Talkswitch Unit as SIP Server
210
Which Location and Unit Should be the SIP Server
211
Assigning Voip Numbers to each Voip Location
211
Configuring a Talkswitch System for Voip
212
IP Configuration
213
Setting the Local IP Address
213
Setting the Public IP Address
213
Voip Configuration
214
Setting up a Talkswitch Profile
214
Setting up a Service Provider Profile
216
Setting up Codec Options
218
Viewing Registrar Entries
219
Viewing Registration Status
220
Reserving Voip Lines
220
Voip Numbers
222
Setting up a Voip Number Using the Talkswitch Profile
222
Setting up a Line Hunt Group for Voip Numbers
223
Setting up a Voip Number Using the Service Provider Profile
224
Voip Numbers
225
Faq
227
How Does Voip Work
227
Does a Voip Call Sound Like an Analog Phone Call
227
What Happens if the Power Goes out or if the IP Network to Voip Fails
228
Can a Firewall Prevent Voip Calls from Passing through
228
What Is SIP
228
What Is a VPN
229
Can a VPN Help to Carry Data Securely over the Internet
229
What's the Difference between a Public IP Address and a Private IP Address
229
What Is NAT and How Does It Affect Voip
230
What's the Difference between a Static IP Address and a Dynamic IP Address and What Effect Does this Have on Voip
230
What Is a SIP Server
230
What Is Dynamic DNS
231
What Is the Drawback of Using Dynamic DNS
231
How Often will My Public IP Address Change
232
What Is a Port Number
232
Voip Network Administration Form
233
Chapter 6: Troubleshooting and Support
235
Troubleshooting
235
Configuration
235
I am Not Able to Retrieve Settings from Talkswitch
235
I am Unable to Configure Talkswitch Using a Touchtone Phone
236
Auto Attendant
236
The Auto Attendant Does Not Play When Calls Come in
236
The Auto Attendant Message Is Broken up or very Faint
237
The Auto Attendant Answers Calls before any of the Extensions Ring
237
The Auto Attendant Is Transferring Calls to the Wrong Extension
237
The Auto Attendant Answers Calls, but Does Not Transfer Them to the Extensions
237
Music on Hold
237
Callers Hear the "One Moment Please" Message and then Total Silence When the Auto Attendant Transfers Their Call to an Extension
237
Callers Hear Only Silence When Put on Hold at an Extension
238
Call Routing
238
Callers Are Disconnected When Transferring Calls from One Extension to Another
238
I Can't Use My Conference/3-Way Calling Feature from the Phone Company
238
I'M Unable to Place Intercom Calls from a Local Extension
238
Answering and Fax Machines
238
The Answering Machine And/Or Fax Machine Picks up Calls before They Can be Answered by Telephone Extensions
238
Incoming Faxes Are Not Automatically Detected and Routed to the Fax Machine
239
Local Extensions
239
I am Unable to Access Talkswitch Lines with a Local Extension
239
My PC (Internal or External) Modem Cannot Dial out
239
One of the Local Extensions (Telephones) Does Not Ring
239
Extension(S) Ring, but There Is no Caller
240
When I Try to Access Voicemail, I Hear a Busy Tone
240
Multiple Talkswitch Units
240
I Can't Reach an Extension Across the LAN
240
The Configuration Does Not Show the Other Talkswitch Unit(S)
240
After Recording an Auto Attendant Greeting, I Can't Play It Back
241
Calls Are Not Always Reaching My Voicemail
241
Calls Across the LAN Are Lower in Volume
241
Voip
241
I Hear a Re-Order Tone When I Try to Dial a Voip Location
241
Callers Complain the Sound Is Distorted or Choppy
242
When I Call Someone or They Call Me, Voice Is Only Heard in One Direction
242
Support
243
Appendices
245
Appendix A: Extension Numbers, Functions and Commands
245
Extension Numbers
245
Functions You Can Enter from Local Extensions
246
Functions You Can Enter from Outside Phones
248
Functions You Can Enter in Command Mode
249
Appendix B: Talkswitch and Telephone Company Services
251
Caller ID
251
Distinctive Ring
251
Voicemail
252
Call Waiting
252
3-Way Calling/Conference
253
Transfer and Clear
253
Hunt/Rollover
254
Other Services
254
Services Using Call Back
254
Services Using Prompted Call Back
254
Services and Systems Using Flash
254
Services Using Ringback Tones
255
Notes
255
Appendix C: Talkswitch and Power Interruptions
257
Appendix D: Safety and Regulatory Information
259
Appendix E: Talkswitch One-Year Warranty and Return Policy
265
Appendix F: Specifications
269
Appendix G: Copyright and Licensing Notices
273
Appendix H: Home/Office Wiring Guide
277
Glossary
285
Index
293
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