About Call Home - Brocade Communications Systems Brocade 8/12c User Manual

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About call home

About call home

NOTE
Call Home is supported on Windows systems for all modem and E-mail call home centers and is
supported on Unix for the E-mail call home centers.
Call Home notification allows you to configure the Management application Server to automatically
send an e-mail or dial-in to a support center to report system problems on specified devices
(Fabric OSand M-EOS switches, routers, and directors). If you are upgrading from a previous
release, all of your Call Home settings are preserved.
Call Home supports multiple call home centers which allows you to configure different devices to
contact different call home centers. When you make any call home configuration changes or a call
home event trigger occurs, the Management application generates an entry to the Master Log.
You can configure Call Home for the following call home centers:
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When configuring modem and LAN Call Home centers, you must enter the customer contact
information in the device's Element Manager. You may also need to configure the Management
application server IP address manually as a SNMP trap recipient for Fabric OSand Internetwork OS
devices.
Call Home allows you to automate tasks that occur when the call home event trigger is fired. When
a call home event trigger occurs, the Management application generates the following actions:
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158
Brocade E-mail (Windows and Unix)
Brocade International (Windows only)
Brocade North America (Windows only)
EMC (Windows only)
HP LAN (Windows only)
IBM (Windows only)
IBM E-mail (Windows and Unix)
Oracle E-mail (Windows and Unix)
Sends an e-mail to a specified recipient or dials-in to a support center.
Triggers supportSave on the switch (if supportSave is enabled on the switch) prior to sending
an alert. The supportSave location is included in the alert.
NOTE
The HP LAN Call Home alert displays the directory separation characters with a double
backslash (\\) instead of a single backslash (\).
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