Starting Immediate Technical Support Information Collection - Brocade Communications Systems Brocade 8/12c User Manual

11. Click OK on the confirmation message.

Starting immediate technical support information collection

NOTE
The switch must be running Fabric OS 5.2.X or later to collect technical support data.
NOTE
The HBA must be a managed Brocade HBA.
NOTE
You must have the SupportSave privilege to perform this task.
To capture technical support and event information for specified devices, complete the following
steps.
1. Select Monitor > Technical Support > Product/Host SupportSave.
2. Click the Generate Now tab, if necessary.
3. Click the SAN Products tab, if necessary, and complete the following steps.
4. IPClick the Hosts tab, if necessary, and complete the following steps.
Brocade Network Advisor SAN User Manual
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Technical supportSave dats for SAN devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the SAN device support save
files: Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.
The Technical SupportSave dialog box displays.
a. Right-click in the Available SAN Products table and select Expand All.
b. Select the switches you want to collect data for in the Available SAN Products table and
click the right arrow to move them to the Selected Products and Hosts table.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the hosts you want to collect data for in the Available Hoststable and click the right
arrow to move them to the Selected Products and Hosts table.
Device technical support
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