E-Mailing Technical Support Information - Brocade Communications Systems Brocade 8/12c User Manual

31
Device technical support

E-mailing technical support information

To e-mail technical support information, complete the following steps.
1. Select Monitor > Technical Support > View Repository.
2. Select the file you want to e-mail in the table.
3. Click E-mail to e-mail the event and supportsave files (zip).
4. Enter the e-mail address of the person to receive the e-mail in the To field.
5. Enter your e-mail address in the From field.
6. Click OK.
Copying technical support information to an external FTP server
To copy the Support Save data located in the built-in FTP server to an external FTP server, complete
the following steps.
1. Select Monitor > Technical Support > View Repository.
2. Select the file you want to copy in the table.
3. Click FTP to send the switch event and supportsave files (zip) by FTP.
4. Enter the network address or domain name of the external FTP server in the Network Address
5. Enter your user name and password.
6. Enter the root directory where you want to copy the data on the external FTP server in the Root
7.
Deleting technical support files from the repository
To delete a technical support file from the repository, complete the following steps.
1. Select Monitor > Technical Support > View Repository.
2. Select the file you want to delete in the table.
918
The Technical Support Repository dialog box displays.
You must configure the Management application e-mail server before you can define the
e-mail action. For more information, refer to
The E-mail dialog box displays.
The e-mail is sent and the Technical Support Repository dialog box closes automatically.
The Technical Support Repository dialog box displays.
The FTP Credentials dialog box displays.
field.
Directory field.
Click OK.
The data is copied and the Technical Support Repository dialog box closes automatically.
The Technical Support Repository dialog box displays.
"Configuring e-mail notification"
Brocade Network Advisor SAN User Manual
on page 844.
53-1002167-01