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Lucent Technologies PARTNER Voice Messaging Manuals
Manuals and User Guides for Lucent Technologies PARTNER Voice Messaging. We have
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Lucent Technologies PARTNER Voice Messaging manual available for free PDF download: Installation And Programming Manual
Lucent Technologies PARTNER Voice Messaging Installation And Programming Manual (66 pages)
Brand:
Lucent Technologies
| Category:
Computer Hardware
| Size: 0.61 MB
Table of Contents
Table of Contents
5
1 Getting Started
9
Welcome
9
System Services and Features
10
Mailboxes
11
System Specifications
12
System Capacities and Factory Settings
12
Supported Configurations
12
Voice Mail Service
13
Automated Attendant Service
13
Call Answer Service
13
Communications System
13
Security
14
System Security Guidelines
14
2 Initial Preparation
15
Overview
15
System Interactions
15
Interactions with Automated Attendant Service
16
Automated Attendant Service Scenarios
17
Music on Hold
17
Interactions with Call Answer Service
18
Communications System Planning Forms
19
PARTNER Voice Messaging Planning Forms
20
3 Installation Instructions
21
Overview
21
Important Safety Instructions
21
4 Programming the Messaging System
25
Overview
25
Assigning VMS Hunt Group Extensions (#505)
25
Using PARTNER Voice Messaging System Programming
26
Logging into System Administration from an Internal Telephone
26
Logging into System Administration from Another Location
27
Programming Guidelines
27
The System Administration Menu
28
Assigning a Mailbox to an Extension
29
Assigning Automated Attendant Selector Codes
30
Recording the Automated Attendant Menu Prompt
31
Listening to the Automated Attendant Menu Prompt
31
Reinitializing a Mailbox
32
Reconfiguring System Capacity (Release 3.0 or Later)
32
Valid Configurations
33
Reinitializing a Password
33
Changing the System Manager's Password
34
5 Programming the Communications System
35
Overview
35
Initial Programming Checklist
35
Using Communications Systems Programming
36
Entering System Programming Mode
36
Assigning Automatic Extension Privacy (#304)
37
Assigning Automatic VMS Cover (#310)
37
Assigning Group Call Distribution (#206) - Option 1
38
Assigning Line Coverage for Extension Numbers (#208)
38
Programming Music on Hold (#602)
38
Assigning Night Service (#503)
39
Specifying Transfer Return Extensions (#306)
39
Specifying VMS Cover Rings
40
For PARTNER ACS Release 3.0 or Later (#321)
40
For All Other Communications Systems (#117)
40
Assigning VMS Hunt Delay
41
For PARTNER ACS Release 3.0 or Later (#506)
41
For All Other Communications Systems (#506)
41
Setting VMS Hunt Schedule
42
For PARTNER ACS Release 3.0 or Later (#507)
42
For All Other Communications Systems (#507)
42
Centralized Telephone Programming
43
Manual VMS Cover (F15)
43
Do Not Disturb (F01)
43
Voice Mailbox Transfer (F14)
44
Voice Mail Auto Dial
44
6 Testing Your System's Operation
45
Overview
45
Verifying the System Programming
45
Test 1
46
Test 2
46
Test 3
47
Test 4
48
Troubleshooting
49
Responding to Caller Complaints about System Operation
49
Outside Callers Hear Ringing, but the System Does Not Answer
49
The System Takes too Long to Answer Calls
49
The System Cuts off Part of the Greeting
49
The System Transfers Calls to a Receptionist before Playing the Menu Prompt (for Automated Attendant Service)
49
Outside Callers Hear Silence, Tones, or Ringing During Transfer
50
The System Does Not Transfer Calls Properly
50
System Does Not Respond to Entered Digits
50
Unanswered Transferred Calls Ring Continuously
50
The System Stops Recording While the Caller Is Leaving a Message
50
The Mailbox Is Full and Messages Cannot be Deposited in the Mailbox
50
Responding to Problems Reported by Subscribers
51
A Subscriber Is Unable to Log into Voice Mail
51
The Date or Time in Message Headers Is Incorrect
51
Subscribers Hear a Busy Signal When Calling into Voice Mail
51
The Message Light Does Not Turn off
51
All Saved Messages in the Mailbox Are Missing
51
A Planning Forms
53
Form 1: System Configuration and Mailbox Assignments
53
Completing this Form
54
Programming Procedure
54
Form 2: Automated Attendant Selector Codes
55
General Information
55
Completing this Form
56
Programming the Menu Selector Codes
56
Form 3: Automated Attendant Menu Prompt
57
General Information
57
Completing this Form
58
Recording the Automated Attendant Menu Prompt
58
B Mailbox Extension Assignments
59
Overview
59
Mailbox Extension Assignments for Factory-Set Configurations
59
Extension Assignments for Changed Configurations
60
Mailbox Extension Assignments for Systems with Increased Capacity
63
Index
65
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