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6.8.12 REMOTE SUPPORT Screen
The REMOTE SUPPORT feature cam be used to send information to customer support in
case the user experiences an issue with the unit. It also provides a means to allow Pacific's
technical support team to access the unit remotely assuming it is connected to a network
with Internet access.
The Report soft keys will cause a detailed report to be generated and sent to Pacific Power
Source customer support so we can assist in resolving any technical support issues.
The following soft keys are available from the LOGGING TOOL screen:
SOFT KEY
Connect (SK1)
Disconnect (SK2)
Report ( SK3)
Log (SK4)
Back (SK5)
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2018 by Pacific Power Source, Inc. (PPS) • All Rights Reserved • No reproduction without written authorization from PPS.
LMX Series Power Source Operation Manual
Figure 6-37: REMOTE SUPPORT Screen
Figure 6-38: Remote Support REPORT Screen
Description
Connect to Pacific Power Support site
Disconnect from Pacific Power Support site
Generates a report for Customer Support Department
Start Logging
Returns to the previous screen.
Table 6-39: Available LOGGING TOOL screen soft keys
LMX SERIES™ OPERATION MANUAL
Front Panel Operation
SECTION 6:
Page 176 of 463
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