Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading licenses in your current installation

Overview

If you currently have Contact Center Multimedia server release 6.0 installed, and
want to add another type of contact to your Contact Center, you must follow the
installation steps in this chapter.
If you are moving the Contact Center Multimedia to a new server, your new
server must follow the requirements for the Contact Center Multimedia server in
the Contact Center Multimedia Technical Requirements and Operating System
Configuration guide, and see Chapter 7, "Migrating Contact Center 6.0 to a new
server."
If you are adding outbound contacts to your Contact Center Multimedia
software, after you upgrade your license, you must configure one extra setting in
the Multimedia Administrator to handle outbound contacts.
If you are adding e-mail to your Contact Center Multimedia software, after you
upgrade your license, you must configure extra settings in the Multimedia
Administrator to handle e-mail contacts.
If you are adding Web communications to your Contact Center Multimedia
software, after you upgrade your license, you must configure extra settings in the
Multimedia Administrator to handle the Web communications contacts. You
must also install the sample Web CI interface on a development server to create
your own corporate Web site. After your corporate Web site is completed and
tested, you can copy your corporate Web site to the production server.
ATTENTION
520
You must configure and install the Web server software on
the server where you develop your Web interface: not on a
server that is for production, nor the server where your
Contact Center Multimedia software and database is
installed.
Contact Center Multimedia/Outbound
Standard 7.16