Nortel Contact Center Multimedia Installation And Maintenance Manual page 516
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Upgrading from SWCP Release 4.0
Configure the Multimedia server in the Contact Center Manager
Administration.
Configure users, assign the correct access classes, and configure scripts in
Contact Center Manager Administration.
Import and map users in Communication Control Toolkit.
Ensure you have the user basic access rights to the Outbound component.
To assign user basic access rights to the Outbound component
1
Log on to the Contact Center Manager Administrator. For instructions, see
"Logging on to the Contact Center Manager Administration" on page 404.
2
Click Access and Partition Management.
3
In the Access and Partition Management component, choose View/Edit >
User Administration.
4
Select the user from the list in the system tree.
5
In the right pane, click Basic Access Rights.
6
Select the Outbound component.
7
Click Submit.
516
Contact Center Multimedia/Outbound
Standard 7.16
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