Step 47. Reassign The Contacts - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 47. Reassign the contacts
Supervisors must reassign transactions left in the database from Symposium
Web Center Portal database that are in the pending state to agents in Contact
Center 6.0.
What is next?
Finish configuring the Administrators, and then begin running the client
applications. For more information, continue with Step 48. "Configure the
administrators" on page 508.
Installation and Maintenance Guide
Upgrading from SWCP Release 4.0
505
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