Print Quality Problems - Pitney Bowes 4100 Operator's Manual

Print quality problems

If your machine's printouts — either received faxes or copies — develop
quality problems, check the following descriptions. When you find the one
which appears to be the most like yours, try the suggested solution(s). If
the problem is not resolved, please contact the Pitney Bowes Diagnostic
Center at 1-800-243-5556.
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Pages are blank
• The drum unit or toner cartridge may not be
installed correctly.
Install each correctly.
• The toner cartridge may be out of, or very low in
toner.
Remove the toner cartridge and shake it a few
times to redistribute the toner inside. If the
problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Pages are black
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
• Your fax machine's printer may be due for a
service check.
Call your local Pitney Bowes office or call the
Pitney Bowes Diagnostic Center.
Printouts are too light
• The toner cartridge may be out of, or very low in
toner.
Remove the toner cartridge and shake it a few
times to redistribute the toner inside. If the
problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
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