Page 4
4.4.6 Dialing by Programming an Auto Dial Job ... .34 4.4.7 Dialing Manually from 9930 Telephone Handset ..37 4.4.8 Voice Request Dialing ......37 4.5 Receiving a Document .
Page 5
5.8 Setting System Options ....... . .97 5.8.1 Changing the Model 9930 System Options ...97 5.9 Setting the Memory Options .
Page 6
6.3.3 Printing Mail Stored in a Mailbox ....111 6.3.4 Storing Mail Locally in Your Model 9930 Mailbox ..113 6.3.5 Sending Mail to a Remote Location Mailbox .
Page 7
8.8 If You Need Service ........149 8.9 Model 9930 Specifications ......150 8.10 Safety and Ozone Emission Information .
1. QUICK REFERENCE CHART A. GETTING STARTED Your Model 9930 can be used as soon as it's unboxed, plugged into a power outlet, and connected to an analog telephone line. A Pitney Bowes Customer Service Representative should have already done this for you, as well as set basic system parameters (e.g., the time and date that appear in the display,...
Page 9
REGISTRATION NUMBER AND RINGER EQUIVALENCY NUMBERS ARE ALL ON A DATA PLATE ON THE REAR OF THE MODEL 9930 2. Refer to Section 3.1, for illustration of the back of the Model 9930 for assistance with Steps 3a and 3b (outlined above).
Page 10
The Function categories and the selections possible under each are briefly described below for your convenience. #1 AUTO DIAL (See Section 5.3 for procedures) To store Jobs to send or receive single or multiple documents at a specific time to specific locations.
Page 11
#6 SET ONE TOUCH (See Section 5.2 for procedures) One Touch Keys allow you to send a document to one or several locations by press- ing only one Key. • SELECT ONE TOUCH KEY Selections • ENTER NAME • ENTER SPEED DIAL # (or numbers) •...
Page 12
• RECEIVE TO MEMORY (May be PASSCODE protected) • AUTO STORE TO MEMORY #12 CLEAN PRINTER (See Section 8.6.2 for procedures) To clean the Model 9930 each time a new Imaging Cartridge is installed. • PLEASE WAIT FOR TEST CHARTS Selections •...
You may wish to read only the Sections that contain the feature(s) you are interested in. This Guide describes the Model 9930 and explains how to set up and use the system. The Guide is divided into eight other sections: •...
Properly handled, all parts from our Imaging Cartridges can be recycled in some way rather than taking up additional space in our country's landfills. To make this easier, Pitney Bowes has set up a program to provide trouble free recycling for the Model 9930's Imaging Cartridges in the U.S. Enclosed with each Imaging Cartridge is a prepaid postage return label and a strip of adhesive tape.
This means conventional printers and fax units can waste a lot of energy and money but the Pitney Bowes Model 9930 automatically powers down to save energy when not being used. This "sleep" feature can cut the unit's annual electricity use by over 65 percent.
Refer to Section 3.4 for more information on the Telephone Handset. (4) Operator Control Panel (Top Cover) - The Operator Control Panel Keys and display allow you to rapidly program the Model 9930 with a high degree of logic and ease.
Page 17
(5) Original Document Return Tray - Once an original document moves through the Document Feeder, it is stacked on this top tray. Received documents stack on the Paper Receive Tray below. (6) Paper Receive Tray - Received documents are presented to the operator here after the printing process has been completed.
Page 18
(10) AC 120V Power Outlet - for attachment of the Model 9930 AC Power Cord. The Power Cord must be plugged into a wall outlet to power the system. (Note for U.K.: This is 240VAC.) (11) ON/OFF Switch - Located at the lower right rear of the unit, this powers the Model 9930 unit ON or OFF.
Page 20
Dial numbers with a minimum of effort. Use of this feature employs three Keys — the DIRECTORY SEARCH Key, and the two Search (or scrolling) Keys, which on the Model 9930 are the COMMUNICATION STATUS and HELP Keys. 1. Press DIRECTORY SEARCH to access the Directory Search...
Page 21
2. After pressing the Alphabetical One Touch Keys to specify the alphabetical group desired, pressing the Comm Stat Key or the Help Key will cursor to the location ID. You can enter as many letters as you want to help define the name and reduce the amount of scrolling with the Keys.
Page 22
Press the DELAYED SEND Key to set up transmission jobs for delayed or immediate transmissions, to single or multiple destinations. Up to 30 jobs can be stored in the Model 9930. 13) To Memory Key The TO MEMORY Key is used to store documents when setting up transmission jobs.
Page 23
20) Voice Key Press the VOICE Key during a transmission when the transmitting or receiving operator wants to speak to the remote operator. After the Model 9930 transmits the last page, if the remote operator picks up his/her telephone handset, the Model 9930 will beep.
Page 24
• to select Functions of the machine • they can function as a normal telephone keypad • when the Model 9930 is set for Pulse Dialing, the Pound Key (#) can be pressed to temporarily switch from Pulse Dialing to Tone Dialing.
26) Send/Receive Key Press Send/Receive when you are ready to begin a transmission/reception. 3.3 Main Unit and Accessories Unpack the Model 9930 and check that you have the following components: 1. Imaging Cartridge 6. Operator's Guide 2. Document Tray (2) 7.
3.3.2 Accessory Part Numbers and Supply Item Numbers The following accessories/supplies are available for the Model 9930. Listed are the Part Numbers for ordering through your local Pitney Bowes branch office. For General Ordering Information, refer to Section 8.7.1. 812-0...
The Model 9930 is designed to be used on its own telephone line or it can be attached to your normal voice line and used as a desk telephone as well as an Auto Receive fax.
3.5 Imaging Cartridge The printing system employed by the Model 9930 drastically reduces operator involvement and service calls. Except for Recording Paper, the Imaging Cartridge is the only other supply you'll ever need. The imaging technology is extremely reliable. Each time you replace the Imaging Cartridge, you actually are replacing the whole printing mechanism.
3.5.1 Low Toner and No Toner Receiving This feature allows the Model 9930 to guard against lost pages or documents if toner runs low. In most cases, this guarantees that all pages sent to your machine will be either printed or saved in memory for printing at a later time.
Page 30
NOTES: 1. Multitasking lets the Model 9930 answer the telephone even while the unit is printing from memory. Incoming documents can be temporarily received into memory for printing as soon as printing of the current document is complete. 2. If the secondary low toner situation occurs and the remaining pages and future documents are then received into memory, there may not be enough available memory to receive the entire transmission.
With possibly three cassettes present, there is no receiving guesswork. Once the machine is set up and the paper is installed in the cassettes, the Model 9930 decides whether reduction is necessary to fit onto any letter-size paper. Or, if legal paper is installed, in the second or third cassette, the unit may decide that a received image might be best suited to print on legal size if too big for letter-size.
Page 32
5. Push the pressure plate until it is locked down. 6. (1) Slide the paper stack into the cassette from the front. CAUTION: Make sure that the paper is set under the clips and does not extend over the full indication line on the Paper Width guide. Capacity is 250 sheets of 20 lb.
3.7 Memory Features 3.7.1 Standard Memory (Internal Memory) The standard one megabyte (1 MB) Internal Memory of the Model 9930 can store approximately 70 pages. The Model 9930 uses this memory to store pages for such capabilities as broadcasting to multiple locations, receiving documents into memory, as well as Mailbox and Relay Functions.
Should you feel it is necessary to upgrade your unit with this amount of battery back-up protection, please call your Pitney Bowes Sales Representative to place an order. Once you have ordered this Option, Pitney Bowes will install it in your fax unit and verify that it is working properly.
3.8 Documents 3.8.1 Acceptable Size and Thickness Maximum Width/Length: 11.75" x 78.7" (297 mm x 2,000 mm) Minimum Width/Length: 5.8" x 5" (148 mm x 128 mm) Thickness: Single Page: 12 to 30 lbs. 0.0024"to 0.006" (0.06mm to 0.015mm) Multiple Pages: 12 lbs. to 20 lbs. 0.0024"...
3.8.5 Working with a Photo The Model 9930 has a 64-shade gray scale scanning capability, providing high quality halftone reproduction print quality. What is sent is what is received. You can send or copy a document that contains a photograph (or halftone) by pressing the PHOTOS Key on the Operator Panel.
The Effective Printing Area is therefore somewhat smaller than the actual size of the Recording Paper loaded in the Model 9930. There are some special applications which may require setting the Reduction Ratio to a lower amount than 100%.
4.2 Terminology 4.2.1 "Help" Key The Model 9930 has an industry first - a unique HELP Key which is located below the display on the Operator Control Panel. Whenever this key is pressed, the user will be prompted by a display message to press the Key or enter the Function they need assistance with.
4.2.4 Multiple Selectable Transmit IDs The 9930 allows you to set up to 25 different Transmit IDs. A user's personal ID can be chosen while setting up a document transmission. The machine's default ID is used if one is not selected. The ID is used in the traditional "FROM" section of the identification banner at the top of each transmitted page.
Set-Up Definitions for you, you may want to program them before sending a document. This is not necessary to begin a transmission, but if it is done prior to any sending and receiving, the Model 9930 can help you keep records of all documents from the very beginning.
Each of these methods is described here. Your Model 9930 is configured with memory. When sending a document by any of the above methods (with the exception of sending by Dialing Manually and Voice Request Dialing), all pages are automatically sent to memory before being transmitted. The "Auto Storage"...
NOTES: 1. The Model 9930 was set at 3 redials at 3 minute intervals when the machine was shipped. If you want to change the number of redials (0-15 attempts) or the interval between redial attempts (1-10), refer to Section 5.7.1, Step #40.
Dial Number, the Model 9930 will automatically redial the destination. When multiple destinations are programmed in the One Touch Key, the Model 9930 will begin dialing the first number on the list. If there are additional destinations programmed, the Model 9930 will dial the next telephone number on the list, even if the first destination number was busy.
(Not in the U.K. version.) The Model 9930 is set at 3 redials at 3-minute intervals. If you want to change the number of redials (0-15 attempts) or the interval between redial attempts (1-10) refer to Section 5.7.1, Step #40. If no connection is made after all redial attempts a Transmit Status report automatically prints.
The Model 9930 has a DELAYED SEND Key for setting up delayed or immediate; single or multiple transmission jobs. On the Model 9930, up to 30 jobs can be entered through the DELAYED SEND Key. You can program delayed jobs by any one of the following methods: •...
After all numbers have been called, all incomplete stations will be redialed. The Model 9930 is set at 3 redials at 3-minute intervals. If you want to change the number of redials (0-15 attempts) or the interval between redial attempts (1- 10) refer to Section 5.7.1, Step #40.
Page 47
YES. Or just press YES for Normal # COPIES, MAX 10 Mode. 9. This feature is defaulted OFF on the 9930, the Diagnostic ENTER TIME Center will turn it on if you wish. If you would like the...
Page 48
After all numbers have been called all incomplete stations will be redialed. 2. The Model 9930 was set at 3 redials at 3 minute intervals when the machine was shipped. If you want to change the number of redials (0-15 attempts) or the interval between redial attempts (1-10), refer to Section 5.7.1, Step #40.
4.4.7 Dialing Manually from the Model 9930 Handset (off-hook dialing) You can use the Model 9930 Telephone Handset to dial manually according to the following instructions: Do This This Happens 1. Insert the document face down in the Automatic MODE/NORMAL Document Feeder.
Page 50
Feeder, the Model 9930 will begin sending when the remote fax machine's Ready Tone is detected. If there are no pages in the Feeder, the Model 9930 will attempt to poll (receive). B. For Voice Communication with the Telephone Handset ON-HOOK.
SEND/RECEIVE. 2. If there is no answer or the line is busy, the Model 9930 will remember the last number dialed. To call the last telephone number dialed, simply press the REDIAL Key.
Page 52
System Set-Up Definition — Ring Detect Count — 2, 3, or up to 9 If you would like to be able to answer an incoming call before the Model 9930 answers, you can change the Ring Detect System Set-Up Definition and configure the Model 9930 for Delayed Answering.
4.5.1 Receiving to Memory 70 pages of Internal Memory (1MB) is standard on the 9930 See Section 3.7.2 for Memory Upgrade Options. There are two methods of Receiving to Memory. The normal "Automatic" method enables Automatic Reduction to occur. The other method enables the unit to "Receive to Memory"...
The Model 9930 normally receives onto the Recording Paper (after temporarily receiving to memory and determining whether reduction is required). If the 9930's paper supply runs out while receiving, the remainder of the current document being received will automatically be received into memory for printing at a later time.
4.5.3 Low Toner and No Toner Receiving This feature allows the Model 9930 to guard against lost pages or documents if toner runs low. In most cases, this guarantees that all pages sent to your machine will either be printed or saved in memory for printing at a later time.
Page 56
NOTES: 1. Multitasking lets the Model 9930 answer the telephone even while the unit is printing from memory. Incoming documents can be temporarily received into memory for printing as soon as printing of the current document is complete. 2. If the secondary low toner situation occurs and the remaining pages and future documents are then received into memory, there may not be enough available memory to receive the entire transmission.
4.5.4 Receiving Manually If you wish to configure the Model 9930 in the Manual Receive Mode, this can be done by selecting the SET-UP SYSTEM Function. This means that you will have to answer all incoming calls because the Model 9930 will not be able to automatically receive.
(The polling Passcode for none-secure polling is "0000.") 2. If your unit has been configured with PBX Access Codes ON, the Model 9930 will ask you to enter a PBX Access Code for all polling transactions. The display will read "ENTER PBX CODE"...
• polling a mailbox - this allows you to poll and receive a document from the Mailbox of another Pitney Bowes fax machine. It also enables any other Group 3 machine to poll documents that you have stored in a Mailbox of your Model 9930 but you must use a "DTMF"...
4.6.2 Editing "To Be Polled" Jobs (Overwrite, Delete and Append Polling) The 9930 allows you to edit an existing "To Be Polled" job waiting in memory. You can overwrite the page(s) of the job with new pages, you can delete the existing job, or you can add pages to the existing job.
Page 61
To Delete a "To Be Polled" job. Do This This Happens AUTODIAL? 1. Press FUNCTION key twice. ENTER YES OR NO 2. Press YES. 1=SND 2=RCV 3=RELAY 4=SND/RCV 5=MAILBOX 3. Press 6. 6=POLL 4. Press YES. 1=OVERWRITE 2=DELETE 3=ADD PAGE 5.
1. If you need to establish a polling Passcode, refer to Section 5.7.1, Step #17 for instructions. 2. Check to be sure no documents are inserted in the Model 9930 Automatic Document Feeder (unless you are Turnaround Polling). 3. Dial the remote system by either entering a phone...
Pitney Bowes machines to poll your machine or Bulletin Board. 4.6.5 Sequential Polling The Model 9930 allows you to poll a group or list of numbers, one at a time, by using previously stored One Touch Keys and P-Keys. If you wish to sequentially...
Page 64
1. If you need to set a polling Passcode, refer to Section 5.7.1, Step #17 for instructions. 2. Make sure no documents are inserted in the Model After each One Touch Key is 9930 Automatic Document Feeder (unless you are pressed, associated Turnaround Polling). Press the appropriate One Touch...
Passcode in your Model 9930. If the remote station you are polling does have a polling Passcode, your polling Passcode must match for the poll to be successful.
OFF, you may Turnaround Poll by entering destinations by any of the usual dialing methods and pressing SEND/RECEIVE twice. 5. If the line is busy, the Model 9930 will automatically redial the destination. If no connection is made after all redial attempts, a Tx Status Report message will print automatically.
Page 67
If the proper mailbox security access and procedures are followed, your fax can poll the remote fax Mailbox of any Pitney Bowes machine with the Mailbox feature. To poll a remote Pitney Bowes fax Mailbox to receive mail: Do This This Happens 1.
5. FUNCTIONS SELECTIONS This Section describes all of the Functions selectable from the Model 9930 Main Level Menu. There are eleven main Functions in your Model 9930. Functions can be selected by either: • pressing the FUNCTION Key + the desired Function number + YES (twice) or •...
Page 69
#3 MAILBOX ACCESS — (See Section 6.3 for procedures) To define and use various Mailbox Feature selections. • PRINT Selections • STORE • SET UP (Mailbox numbers, Security Codes, Mailbox Name) • DIRECTORY #4 EDIT AUTO DIAL JOBS — (See Section 5.4 for procedures) To change or delete AutoDial jobs.
Page 70
• RECEIVE TO MEMORY (may be PASSCODE protected) • AUTO STORE TO MEMORY #12 CLEAN PRINTER — (See Section 8.6.2 for procedures) To clean the Model 9930 each time a new Imaging Cartridge is installed. • PLEASE WAIT FOR TEST CHARTS Selections...
Speed Dial number from the Numeric Keypad whenever you need it. Each number you store can be up to 36 digits, including pauses. On the Model 9930, you can store up to 200 phone numbers as Speed Dial numbers 001-200.
5.1.1 Creating or Adding a Speed Dial Number To store a telephone number as a Speed Dial number, or to add a Special Dial number: Do This This Happens 1. Press FUNCTION. FUNCTION SELECT? ENTER FUNCTION # _ 2. Enter 5 and then YES. SET SPEED DIAL? ENTER YES OR NO 3.
Page 73
Do This This Happens 6. Enter a name for the Speed Dial number, (up to 16 characters total). If you don't want to name the Speed ENTER NAME Dial number, press NO and to go Step #8 below. The 001=ATLANTA Speed Dial name can be either alphabetical, numerical, or special symbol characters, or a combination of all three.
5.1.2 Changing or Deleting A Speed Dial Number, Telephone Number, Or Name: Do This This Happens FUNCTION SELECT? 1. Press FUNCTION. ENTER FUNCTION #_ 2. Enter 5 and then YES. SET SPEED DIAL? ENTER YES OR NO ENTER SPEED DIAL # 3.
2, YES twice, then cursor up. When the display reads: "One Touch Sheet," press YES. 2. Cut along the dotted line and place under the plastic overlay covering the One Touch Label sheet (in the middle of the Model 9930 Operator Panel).
5.2.1 Programming a One Touch Key To store Speed dial numbers in a One Touch Key: Do This This Happens FUNCTION SELECT? 1. Press FUNCTION. ENTER FUNCTION #_ 2. Enter 6 and then YES. SET ONE TOUCH? ENTER YES OR NO 3.
Page 77
Do This This Happens 10. Select another One Touch Key to work with and follow ONE TOUCH DIRECTORY from Step #4, or press NO. PRINTING NOW After pressing NO, a One Touch Directory will print JAN 15 1998 10:00 automatically and the display will return to: SYSTEM READY 5.2.2 Deleting/Adding a Speed Dial Number from a One Touch Key If you want to delete the Speed Dial numbers stored in a One Touch Key:...
AutoDial Jobs are entered through the AUTODIAL Function. You can program up to 30 AutoDial Jobs using the AutoDial Function on the Model 9930. Since all pages associated with an AutoDial Job are sent to memory, remember that your Model 9930 can store 70 pages.
Page 79
(P1, P2, P3, P4, P5). Refer to Section 5.5 for information on Program Keys. NOTES: 1. If your unit has been configured with PBX Access Codes ON, the Model 9930 will ask you to enter a PBX Access Code while programming an AutoDial Job.
HOW MANY PAGES? NOTE: 32 random phone numbers can be entered from the 9930 Numeric Keypad. 7. Enter the number of pages then press YES, or just 1=NORMAL 2=FINE press YES to send all the pages in the Feeder.
Do This This Happens 9. This feature is defaulted OFF on the 9930, the ENTER TIME Diagnostic Center will turn it on if you wish. If you 10:45 would like the remote fax to print more than one copy and that location has multicopy capabilities, press YES.
9930 to poll certain non-Pitney Bowes machines. 5.3.3 Entering a Relay Programmable AutoDial Job The Model 9930 allows you to set up a single-node relay AutoDial Job (through one remote machine or group of remote machines — a "broadcast relay") to one or several final destinations.
Page 83
To enter a Relay Programmable AutoDial Job: Do This This Happens 1. Insert the document face down in the Automatic AUTO DIAL? Document Feeder and press FUNCTION twice. ENTER YES OR NO 2. Press YES. 1=SND 2=RCV 3=RELAY 4=SND/RCV 5=MAILBOX 3.
Do This This Happens 10. Enter the Speed Dial number or One Touch number to ENTER TIME which the Relay Station should send the document. _ _:_ _ The Speed Dial numbers or the One Touch numbers you select must already be stored in the Relaying fax unit.
Page 85
Passcode, then press YES. Press #COPIES, MAX 10 NO if a Passcode is not required. 11. This feature is defaulted OFF on the 9930, the ENTER TIME Diagnostic Center will turn it on if you wish. If you...
A Mailbox is a storage space in the memory that only an authorized user can access. If the proper Mailbox Security Access and procedures are followed, your Model 9930 can send documents to another Pitney Bowes Group 3 fax machine Mailbox. For more information on setting up Mailboxes, refer to Section 6.3, Mailbox Access, for all associated procedures.
Page 87
5. If multiple destinations (Speed Dial numbers) are programmed in the AutoDial job, the Model 9930 will begin dialing the first Speed Dial number on the list. If there are additional destinations programmed, the 9930 will dial the next telephone number on the list, even if the first destination number was busy.
5.4 Editing AutoDial Jobs (Function #4) All AutoDial Jobs are stored in the Model 9930 memory until transmission is complete. At times, you may need to modify an AutoDial Job while the job is still in memory. The quickest way is to press the "Edit Jobs" key on the Operator Panel.
Now follow the appropriate Steps in Section 5.4.1 through 5.4.6 for whatever selection you wish to make (1-6). 5.4.1 Adding Pages To add pages to an existing AutoDial Job: Do This This Happens 6. Insert pages to be added face down in the document ENTER JOB # _ _ _ feeder.
5.4.2 Editing Destinations (Changing or Deleting Telephone Numbers) Do This This Happens 6. Continuing from Section 5.4, Step #5, press 2 and then ENTER JOB # _ _ _ press YES. 7. Enter the number of the AutoDial Job you want to ENTER DESTINATION# change or scroll to job #, then press YES.
AutoDial Job in Memory. 5.4.4 Repeating a Job The Model 9930 is equipped with a Memory Save feature. If Memory Save is turned on, whenever a transmission is incomplete because the job was interrupted or the remote location did not answer (e.g., was busy or encountered a communication error), the job (and document) is saved in memory.
To repeat the incomplete part of an AutoDial Job: Do This This Happens 6. Continuing from Section 5.4, Step #5, press 4 and ENTER JOB # __ __ __ then press YES. 7. Enter the job number you want to repeat or scroll to ENTER TIME job #.
SYSTEM READY 5.5 Programming P-Keys (One-Touch Programmable Keys Function #7) On the Model 9930, the last five numbers (P1 to P5) are dedicated as P-Keys. Once programmed, you can enter the job by pressing the One Touch Program Key. If you were to use an AutoDial Job instead of a programmed P-Key, once an AutoDial Job has been completed it does not exist in memory any longer.
5.5.1 Storing P-Keys To store an AutoDial Job in a One Touch Program (P-Key): Do This This Happens 1. Press FUNCTION. FUNCTION SELECT? ENTER FUNCTION #_ _ 2. Enter 7 and then YES. SET PROGRAM KEYS? ENTER YES OR NO 3.
5.5.2 Editing or Deleting the Program from a P-Key The lists of destinations and any associated program jobs are permanently stored in P-Keys until they are edited, modified, or deleted. Changes or deletions can be made at any time. To modify or delete the programmed contents of a P-Key: Do This This Happens 1.
Key Directory and returns to System Ready. 5.6 Printing Reports and Forms (Function #2) With the Model 9930, you can print a variety of reports, many of the reports can be printed on demand or programmed to print automatically. The following reports are accessed through the Print Reports Function described in Section 5.6.1.
5.6.1 Printing a Report on Demand You may want to print one of the reports, forms or directories accessible through the Print Report Function to: • verify pending AutoDial jobs (Memory Management Report) • check what Speed Dial numbers are available (Speed Dial Directory) •...
Relay Stations (see Section 6.4 for information on Relaying). There are a total of 200 possible Speed Dial numbers on the Model 9930. You can print the Speed Dial Directory on demand but it also prints each time you enter or change any Speed Dial number or name.
Functions or the Memory Set-Up Functions. 7) Cartridge Order Form You can print a form to be used in ordering toner cartridges for your 9930. This form can be telephoned or faxed to the numbers listed on the form. This form will also print automatically when the machine senses low toner.
The Model 9930 memory allows the Journal to store 32 transmit or receive transactions before becoming full. If you wish, you can program the Model 9930 to automatically print a Journal once a day, at the same time everyday. Refer to SET-UP SYSTEM Functions (Section 5.7) for instructions on how to program your system to print a Journal everyday.
3. Mailbox Directory You can program the Model 9930 with 10 private Mailboxes. A Mailbox is a storage space in memory that can only be accessed with a special code. The Mailbox Directory prints automatically after Mailboxes are set up or each time you change a Mailbox name or access code.
It is not necessary to set these definitions up prior to starting a transmission, but if these settings are defined prior to any sending or receiving, the Model 9930 can help you keep records of all documents from the very beginning.
Page 103
(or NO to move to the next item). 3. Press YES. ENTER PASSCODE _ _ _ _ 4. The Model 9930 has been defaulted to PASSCODE ON. SET DATE/TIME? This feature can be turned off by calling the Diagnostic ENTER YES OR NO Center.
Page 104
This helps identify you to the receiver and also appears on the automatic cover page when selected. Enter or change the Model 9930 ID by using the Alphabetical or Numerical Keys (up to 21 characters). Program this as you would a Speed Dial name. (See Section 5.1.1, Step #6).
Page 105
ENTER PASSCODE Passcode. If not, press NO and skip to Step #20. _ _ _ _ NOTE: If you enter a polling Passcode, only Pitney Bowes machines with a matching Passcode will be able to poll your machine. Refer to Section 4.6 & 6.8 for more information on security (the polling Passcode for non- secure polling is "0000".
Page 106
33. Press YES. ENTER YES OR NO 34. Press YES. This feature lets you program which SET RING PATTERN distinctive ring pattern the Model 9930 will be able to 1=ALL 2=SINGLE detect for automatically answering the telephone line. SET RING PATTERN 3=DOUBLE NOTE: 1=all detects all patterns.
Page 107
39. Press YES if you want to configure your unit in the AUTO RECEIVE Auto Receive Mode. 1=OFF 2=ON 40. Press 2=ON if you want your Model 9930 to SET REDIAL COUNT? automatically answer all incoming faxes, then press ENTER YES OR NO YES.
Page 108
SET MONITOR VOLUME? volume. Use the up (Communication Status Key) or ENTER YES OR NO down (Help Key) cursor to adjust. 49. Press YES to change the 9930's Speaker volume. MONITOR VOLUME -------*-------- 50. Use the up (Communication Status Key) or down...
Operator Passcode). This is intended to prevent unauthorized people from being able to tamper with the Options Set-Up of your system. "9930" is the default Set Up Passcode for the Model 9930. This Passcode must be entered to change any of the above Option features.
Page 110
Do This This Happens 4. Enter 9930 and then press YES (or enter current Set- AUTOMATIC REPORTS? Up passcode) ENTER YES OR NO 5. Press YES for Automatic Reports. Press 4 for On TX STATUS REPORT Demand. 1=OFF 2=ON 3= INC.
Page 111
This feature automatically adds a cover sheet 1-OFF 2=ON to transmission originating from your 9930. Press NO if you do not want to program this feature. 15. Press 2 to send the cover sheet as first page of your...
• Auto Store To Memory (all documents into memory before automatic dialing begins) • Private Mail (only if Mailboxes are activated) 5.9.1 Changing the Model 9930 Memory Options You can change the Model 9930 Options as often as necessary. To do so: Do This This Happens 1. Press FUNCTION.
Page 113
Do This This Happens 5. Press YES to store documents received into your 9930's RECEIVE TO MEMORY? memory. To retrieve them from a remote facsimile, you ENTER YES OR NO must enter the 9930's polling passcode previously set up in Function #8. See Setting Up the System, Section 5.7.
Touch Keys (P-Keys). The Model 9930 will also ask for an Access Code while programming an AutoDial job. This occurs before any of the telephone numbers have been entered. The Model 9930 will also ask for a PBX Access Code during polling transaction set up and programming.
When asked for a PBX Access Codes, each operator can enter an Access Code up to 36 digits long. The number of digits will be determined by your PBX's requirements. Valid digits are 0-9 and #,*, and pause(-). In some cases, it will be necessary to insert a Pause between the PBX Access Code and the phone number.
6.1.2 Programming AutoDial Jobs • PBX Access Codes ON To program an AutoDial job when PBX Codes are ON: Do This This Happens 1. Insert the document face down in the Document AUTO DIAL? Feeder. Press the FUNCTION Key twice. ENTER YES OR NO 2.
Ready Mode if no PBX Access Code is entered within 15 seconds. 3. If you have programmed your Model 9930 to send a copy of the Transaction Journal to another remote fax machine, and then you have PBX Access Codes turned ON, you must access the Set Journal Send option again to program a PBX Access Code as part of the job.
6.2 Account Codes (Function #8) Account Codes is a feature that lets the operator add a unique 20 alphanumeric job number to each transmission to help track and "bill back" costs. Once activated, the account codes appear on the Command Confirmation, Transmit Confirmation and Incomplete Dial Message Reports, as well as the Communication Journal.
Page 119
Do This This Happens 9. Press Communication Status Key twice. SELECT JNL ID FIELD 5=ACCOUNT CODE 10. Enter 5 and then YES. SET JNL PRINT TIME? ENTER YES OR NO 11. Press STOP. JAN 15 1998 10:00 SYSTEM READY Once Account Codes has been activated, and a communication (Transmit or Poll) is attempted, the first line of the display will read "ENTER ACCOUNT CODE"...
6.3 Mailbox Access (Function #3) Your Model 9930 allows you to designate up to 10 secure, private Mailboxes. Only users with proper clearance can access this part of the machine's memory. All mailboxes are secure. This allows a number of confidential operations, including: •...
Set-Up Passcode (Key SECURITY CODE # _ _ _ _ Operator Passcode). "9930" is the standard Set-Up Passcode for the Model 9930. It may have been changed to a different Code. Enter "9930"and then press YES (or enter the current Set- Up Passcode).
Do This This Happens 8. Enter a name for the Mailbox as you would a Speed Dial The name is displayed as it is name (see Section 5.1.1, Step #6). The Mailbox name can entered. be either alphabetical, numerical, or special symbol characters, or a combination of all three.
A Notice of Private Mail Delivery (Mailbox Confirmation) will also automatically be printed on the Model 9930 each time mail is received. This report lists the date, time, Mailbox #, addressee (the Mailbox name), the name of the sender and the number of pages received.
Page 124
If you were advised that you have mail in your Mailbox, or if you know that a document was recently sent to your Mailbox, you should go to the Model 9930 and print the contents of your Mailbox. To do this:...
6.3.4 Storing Mail Locally in Your Model 9930 Mailbox A person may want to store mail locally in your unit's Mailbox. This mail could be retrieved at a later time by either local or remote operators with proper authorization. To store mail locally:...
Section 6.3.3), it is erased from memory after printing. If a remote fax operator retrieves the mail, the Model 9930 will normally erase it from memory. If you would like the Model 9930 to save all mail in the Mailboxes indefinitely until purposely erased by a user or Key Operator, please call the Pitney Bowes Diagnostic Center listed in the back of this Guide.
SOLID READY TONE. a Confirmation Report after the document is sent. B. If the remote location is not a Pitney Bowes machine, it may not be possible to send to that Mailbox. Check for the proper procedures with the remote operator.
Page 128
REMOTE FAX HAS NO MAIL FACILITY 2. If you are calling from a Pitney Bowes fax and the Mailbox is full, this message appears on the display. REMOTE MAILBOX FULL If you are calling from a non-Pitney Bowes machine, you will hear the NOT READY TONE and a disconnect when the Mailbox is full.
6.3.7 Polling a Remote Mailbox to Receive Mail You can poll the Mailbox of any Pitney Bowes Group 3 machine. To do this, follow the procedures listed in Section 4.6.7. 6.3.8 Polling your Mailbox from Remote Locations Remote facsimile machines can poll your Mailbox. The procedures are similar for Pitney Bowes machines and non-Pitney Bowes machines.
6.4.1 Single Node Relay (Simple Relay) and Dual Node Relay (Two Step Relay Concepts) The Model 9930 allows you to initiate two kinds of Relays — the Single Node Relay (Simple Relay) and the more complex Dual Node Relay (Two Step Relay).
6.4.2 Single Node Relays From Your Unit If the Relay Station (or Node) is a Pitney Bowes fax (Models 8200, 9200, 9000, 9550 or 9750) you can Relay a document through that unit on to Final Destinations by one of the following methods: A.
Page 132
Do This This Happens 7. Press YES and enter another number by one of the HOW MANY PAGES? methods mentioned in Step #5 above. Repeat Steps #5 and #6 until all numbers are entered correct. Then press NO to continue. 8.
Page 133
Cursor Direction Keys to move the cursor to the incorrect digit. When the cursor is at the point of error, simply enter the correct digit. To perform a Single Node Relay through a remote Pitney Bowes fax unit using the DTMF method: Do This This Happens 1.
Page 134
NOTES: 1. If the Relay Station is not ready, you’ll hear a BROKEN NOT READY TONE and then a disconnect. You should try again later. 2. You will hear a NOT READY TONE and a disconnect if the remote Relay Memory is full.
Page 135
Originator verify Job Confirmation Originator accuracy of Relay Job. Report NOTE: Will only print if the Model 9930 is configured with this report This report prints at both the Relay Received for Relay Station(s) Station(s) Originator Relay Report (or Node) and locations.
DUAL NODE RELAY? ENTER YES OR NO ENTER NODE 1 STATION # 4. Press YES for Dual Node Relay. The 9930 cannot be used as a Relay Station. 5. Enter the NODE 1 Speed Dial number or One Touch The number appears in the Key followed by YES.
Page 137
One Touch Key numbers you select must already be stored in the NODE 1 fax unit or the display will read "#XXX not a Relay Station". Remember: the 9930 can- not be used as a Relay Station. 9. If you entered a Speed Dial number, press YES a ANOTHER NUMBER? second time.
Page 138
3. If you are sending through Multiple Node 1 Relay Stations, when you specify Node 2 destinations in Step #8 (e.g., Speed Dial numbers 10 and 11), the document will be sent to Speed Dial numbers 10 and 11 of both Node 1 Relaying Stations.
Normal, Fine, or Extra Fine Modes (resolution). The transmission speed is always determined by the capability of the receiving fax and quality of the phone line. If you are sending from the Model 9930 and it...
Page 140
Modem Start Speed feature can be activated on your unit. Please call the Pitney Bowes Diagnostic Center listed in the back of this Guide. This feature can be changed over the phone and does not require a service call.
It must be entered each time an Operator tries to access any of the areas mentioned above. On the 9930, "9930" is the default Set-Up Passcode that an operator must enter (however it could have been changed during installation). If you want to change the system's Set-Up Passcode, call the Pitney Bowes Diagnostic Center listed in the back of this Guide.
6.9 Sub-Addressing 6.9.1 General Description A Pitney Bowes 9930 with PC I/F ROM (or any fax that can send a sub-address) can transmit a document via the Sub-address command simply by entering the Sub-address from the fax control panel. The Sub-Addressing function allows you to further route, forward or relay documents to a specific workstation on a computer or telephone network.
Sending faxes to a recipient using a fax system that supports Sub-addressing is as simple as sending an ordinary fax. 6.9.2 Programming a Sub-address into a Speed Dial Number Do This This Happens 1. Press FUNCTION. FUNCTION SELECT? ENTER FUNCTION # __ 2.
Pitney Bowes Sales Office. 7.3 AutoDial Programming This software enables PC users (running Windows 3.1x, 95 and NT) to program the Model 9930's Speed Dial and One-Touch lists from the PC for virtually unlimited telephone number capacities. For information on obtaining this...
8. PROBLEM SOLVING AND MAINTENANCE If you do experience a problem with your Model 9930, the unit will alert you with several audible beeps or warning signals and will always produce a message in the display that will describe the problem. Once you correct the situation, you can begin the operation once again.
Page 146
First, insure that the Model 9930 is on a Recording Paper doesn't advance into the level surface. Your Recording Paper may Model 9930: The unit may not be on a level be too thin or too thick. Never place more surface. You may be using inferior plain than 250 sheets into the Paper Cassette.
You have attempted to edit a programmed job which the CANNOT EDIT Model 9930 is in the process of performing. If you want to edit a job (add pages, add dest#, delete, repeat or change time), you must first press PAUSE and wait for the display to read PAUSED.
Some of the more common causes of Model 9930 paper jams and the best ways to avoid them are listed below: 1. The best way to prevent frequent jams is to make sure that the Model 9930 is placed on a level, hard, flat, stable surface.
Page 149
4. Clean the Printer every time the Imaging Cartridge is replaced to prevent toner build-up inside the paper path. See Section 8.6.2 for more information. 5. Very frequent jamming may indicate that you should have your Model 9930 serviced. Please call the Pitney Bowes Diagnostic Center listed in the back of this Guide.
Page 150
To clear a paper jam, follow the instructions and illustrations below: 1. Open Cassette(s) to be sure the paper is loaded properly. Pull the Cassette(s) completely out and check inside the unit. Paper may have started to feed through and become jammed. Make sure paper is set under the clips and does not exceed over the full indication line on Paper Width Guide on right side.
Page 151
4. Gently but firmly close the Printer Door. NOTES: 1. The Model 9930 will automatically return to the System Ready Mode after the paper jam(s) have been cleared. 2. If the message in the display still reads "RECORDING PAPER JAM" or "PRINTER MISFEED", or if the paper continues to jam, call the Pitney Bowes...
8.5 Clearing a Misfed Original (Document Jam) In the unlikely event that an original document does not feed properly, the display message will read "SCANNER MISFEED." You must press STOP to erase the message and then clear the misfed original before continuing. Follow the instructions and illustrations below: 1.
2) As soon as a low toner condition is detected, the Toner Indicator near the display on the Operator Control Panel will begin blinking. Enough toner remains to print approximately 250 more pages. The Model 9930 will continue to answer incoming fax calls and print all received pages until the toner is completely depleted.
Printer Cleaning Procedure. These instructions are found in Section 8.6.2. Failure to do so can cause damage to the Model 9930. 1. Remove the new Cartridge from the box. 2. Pull the tear strip on the aluminum colored (anti-static) bag and remove the new Imaging Cartridge.
Page 155
FUNCTION 12 FROM THE OPERATOR PANEL FOR CLEANING THE PRINTER. Because the Model 9930 uses a unique Cartridge it is recommended that the Imaging Cartridge be ordered from Pitney Bowes. Exclusive sensors and keying systems will not allow you to install any other type of Imaging Cartridge. Damage...
8.6.2 Cleaning the Printer (Function #12) You must perform the Printer Cleaning procedure each time a new Imaging Cartridge is installed, or if your Model 9930 is experiencing frequent jams. Failure to do so can cause damage to the unit.
Page 157
Recording Paper jams. If you have not regularly cleaned the Model 9930 this way, you may need to run several cleaning charts through the printer. Make sure you use fresh cleaning charts each time. 2. Discard or recycle all cleaning chart pages after successfully performing the Printer Cleaning procedures.
8.7 Ordering Supplies and Accessories 8.7.1 General Ordering Information There are several supply items you can order for the Model 9930. As indicated below, they should be ordered from either the toll free Pitney Bowes Supply Line or from your local Pitney Bowes Service Branch.
Page 159
Supply Name Packing Details Reorder To Order Number Call: your local 500 Sheet Universal 1 Cassette per box 6429679 Pitney Bowes Optional Cassette - order by the box Service Branch Printer Driver your local 6429682 Disk Pitney Bowes Sales Branch U.S.
Refilling a used Imaging Cartridge is not recommended. The electrophotographic drum degrades during prolonged use and exposure to light, and damage to the Model 9930 may occur if an improperly refilled Cartridge is used.
8.8 If You Need Service Service on all Pitney Bowes facsimile products is available in virtually all of the principal cities throughout the United States and Canada. In case of a malfunction, or for additional information, please call the Pitney Bowes Facsimile Diagnostic Center at the following toll free number: 1-800-243-5556.
The Model 9930 is UL listed, CSA certified, and GS licensed. 1. Laser Safety The laser component of the Model 9930 is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the "Radiation Control for Health and...
• At this time, the ACGIH has proposed a ceiling limit of 0.1 PPM for ozone. 2. Model 9930 Ozone Emissions The Model 9930 produces an extremely low amount of ozone. 3. Employer Responsibilities The employer is responsible for providing a work environment that meets the standards discussed in Section 1 above.
2. Identification of either business, business entity or individual sending the message and 3. Telephone number of either the sending machine, business, business entity or individual. In order to program this information into your 9930, you should refer to Section 5.7 to complete the steps.
FCC REQUIREMENTS 1. This equipment complies with Part 68 of the FCC rules. On the rear side of the facsimile is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this unit. If requested, this information must be provided to the telephone company.
FCC WARNING This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the Operating Guide, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class B Computing Device pursuant to Sub-part J of part 15 pf FCC Rules, which are designed to provide reasonable protection against such interference when operated in a residential installation.
10. NOTICE TO CANADIAN USERS The Canadian Department of Communications Label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction.
Page 170
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l'entreprise utilisês pour un service individuel à...
11. INFORMATION FOR U.K. USERS 11.1 BABT Information for Model 9930 1. WARNING • Equipment connected to the rear ports should be such that the facsimile continues to comply with the requirements of Section 4.2 (TNV) and Section 2.3 (SELV) circuits of EN 41003 after the circuit connections are made.
Page 172
• This apparatus should only be used on exclusive exchange lines with loop disconnect or multi-frequency signaling • Approval to shared service line or a line connected to a 1+a carrier system. • The voltage drop introduced between the PSTN line cord and the telephone socket has been measured at 2.OV, at a current of 40mA.
Any other usage will invalidate the approval of the apparatus if as a result, it then ceases to conform to the standards against which approval was gained. • The apparatus is only approved for compatible PBX's and Pitney Bowes should be consulted for an up to date list of PBX's with which this apparatus is compatible.
Page 182
One-Touch Key, 64 P-Key, 81, 82 P-Key Directory, 85, 86 Set Up System, 90 Set Up Memory, 100 Set Up Options, 97 PSTN, 159-162 Quick Reference Chart, vi RJ-11 Telephone Line Jack, 6 Receive Auto Set Up, 95, 101 Receive Exclusively to Memory, 41, 101 Receive Paper Tray, 5, 14 Receiving, 39 Automatic Receive to Memory, 41...
Page 183
One-Touch, 86 P-Key Directory, 86 Power Fault, 89 Printing, 84 Received for Relay, 89 Relay, 123 Speed Dial, 86 System Set Up, 87 Transaction Journal, 87 Transmit Status, 88, 98 Verification Reports, 88 Ring Detect Count, 15, 40, 95 Ring Pattern, 94 Ringer Volume Switch, 6,15 Safety, 152 Secure Access, 98, 129...
Page 184
One-Touch Keys, 63 P-Keys, 82 Sub-Addressing, 130, 131 Supplies, 146 Document Carriers, 148 Imaging Cartridges, 146 Paper Cassettes, 146, 147 Trays, 147 System Set Up, 27, 90 Directory, On Demand, 85,87 System Specifications, 150 Telephone Handset, 5, 15 Line Cord, 13, 14 Set Up, 94 Terminology, 26 Time, 91...
Page 185
PROBLEM SOLVING AND MAINTENANCE QUICK REFERENCE LIST DISPLAY MESSAGES PAPER JAM PROBLEM AND PROBABLE CAUSE SCANNER MISFEED SUPPLIES AND ACCESSORIES...
Page 186
Due to performance updating information in this Operator's Guide is subject to change without notice.
Need help?
Do you have a question about the 9930 and is the answer not in the manual?
Questions and answers