Hold Disconnect Time (#203) - Avaya PARTNER Installation And Use Manual

5. Do one of the following:
To assign or unassign another extension, press
number appears on the display. Then repeat Step 4.
To program another group, press
number. Then repeat Steps 3 and 4.
6. Select another procedure, or exit programming mode.

Hold Disconnect Time (#203)

Use this feature to change the hold disconnect time for an outside line. When a caller on hold
hangs up, the local telephone company may send a special signal to the system to free the line.
Different telephone companies use different length signals. The length of the signal is called the
hold disconnect time. If you place a call on hold and the caller hangs up, but the call does not
disconnect within a minute after the caller hangs up, the hold disconnect time is probably set too
high, or set at No Detection.
Considerations
If the telephone company does not send a signal, keep the hold disconnect time set to 450
msec, the factory setting. The user must disconnect a held call manually by retrieving the call
and then hanging it up.
Shorten the hold disconnect time only if abandoned calls on hold do not disconnect.
Lengthen the hold disconnect time only if calls are being disconnected prematurely.
Using Set administration, you can program and view the hold disconnect time for analog lines
only. You must use the PARTNER ACS R7.0 PC Administration software to program and view
the hold disconnect time for lines on the T1 module.
The range of values for the hold disconnect time is different for lines on the T1 module. For
these lines, the values are No Detection, or 10 to 2400 msec. in 20 msec. increments. The
default setting is 300 msec. See the PARTNER ACS R7.0 PC Administration software for
more information.
Programming
To change the hold disconnect time for a non-T1 line:
f00ss#203
1. Press
2. At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold
disconnect time.
The current hold disconnect time for the line number you specified is displayed. For example,
if line 1 is set to the factory setting, 09-450 msec appears on the display.
n
N P
+
4
4
4
at extension 10 or 11.
Programming System Options
p
or until the extension
and enter a new group

Hold Disconnect Time (#203)

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