Considerations; Call Reports - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Considerations

Display Language (#303)—specifies the language used for display messages. The call
report header is printed in the same language as that specified for extension 10.
System Date (#101) and System Time (#103)—set correctly to ensure accurate call reports.
If a report cannot print because the printer is jammed or out of paper, the system stores up to
45 records in its memory until they can be printed. Additional calls are not recorded.
Before including the Talk field on call reports or changing the output format to 24 digits, check
the documentation shipped with the call accounting device to verify that these options are
supported.
If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24
digits, the combined length of the fields for a call record is greater than the 80 characters
supported by most printers. If call records wrap around to the next line, reduce the font size or
increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output
Format back to 15 digits.
In the event of a power failure, records of any calls in progress are lost.
Inside (intercom) calls are not recorded.
If you place a call on hold and the caller hangs up, the call is considered complete and the
record is sent to the call reporting device.
Conference calls appear as two outside calls. (This means two records are generated on the
report.)
Outside calls made by Cell Phone Connect and Remote Call Forwarding will contain a "#"
as the last digit of the telephone number in the report.
For incoming calls on T1 lines, the Number field on call reports does not display telephone
numbers. The Number field displays "IN" for incoming calls on T1 lines.

Call Reports

A call report is a page of information that begins with a header. The header includes field names
that describe the information in each call record. The call record is a line of information that
includes the fields shown in
Figure 9-16. Sample Call Report
DATE
C 04/26/97
C 04/26/97
I 04/26/97
I 04/26/97
Station Message Detail Recording (SMDR)
9-36
Figure 9-16.
TIME
11:11 1028812015558014
11:34 1023319085556036
13:35
13:38 9085559111
9
9
NUMBER DUR. LINE
00:01:40 08
00:04:28 02
IN 00:02:12 01
00:01:22 12
STN. ACCOUNT
18
32 1725
10
15